A Presentation on Emotional Intelligence

• By

E I S A emotional intelligence strategies and applications

EISA • EISA is ;

• Emotional Intelligence – Strategies & Applications (EISA)

• EISA Provides Courses and Consultancy in Applications of Emotional Intelligence in the Workplace and in Personal Development

• www.eisa.ie Contact Brian Bennett at eisaireland@hotmail.com tel; 087 2450899 (mobile)

Emotional Intelligence

What it is and what it means

What is Emotional Intelligence?

Emotional intelligence is a set of emotional and social skills that collectively establish how well we:• Perceive and express ourselves• Develop and maintain social relationships• Cope with challenges• Use emotional information in an effective and

meaningful way

It is a predictor of success in life and work

What is the EQ-i2.0?

• A way to accurately assess strengths and blind spots: take the assessment in less than 20 minutes

• A predictable way to measures current level of emotional and social functioning: receive feedback on your results

• A vehicle for developing effectiveness in order to improve performance: develop a customized action plan in order to ensure you are focusing on the right development needs

How Accurate is it?

• Great amount of rigor went into the research and development of the tool

• 4,000 people took the assessment in order to ensure results are accurate: you are compared to your norm group

• Checks and balances built into the tool to ensure the most accurate results

• It is the most used and validated test of EI

Why EI is Important

• While EI isn’t the sole predictor of human performance and development potential, it is proven to be a key indicator in these areas.

• Emotional intelligence is also not a static factor – to the contrary, one’s EI can change over time and can be developed in targeted areas.

The EQ-i Test Continued….

• The EQ-i 2.0 test measures the person’s EI levels and gives an overall emotional quotient- (the EQ) that reflects the person’s overall well-being and ability to succeed in life.

• The EQ-i 2.0 measures the person’s EI across 5 major factors and 15 sub-factors

Using the EQ-i 2.0 Test

• The EQ-i 2.0 test measures the interaction between a person and the environment he or she operates in.

• Assessing and evaluating a person’s EI using the EQ-i 2.0 can help establish the need for targeted development programs and measures. This in turn can lead to dramatic increases in the person’s performance, interaction with others, and leadership potential.

• The development potentials the EQ-i 2.0 identifies, along with the targeted strategies it provides, make it a highly effective development tool for trainees/employees

The EQ 360 Test

• While the EQ-i 2.0 identifies the level of a person’s emotional and social functioning, the EQ 360 assessment provides a more in-depth analysis by having those who train or work with the person provide information as well.

• When observer ratings are compared with the results of an EQ-2.0 self-report, a more complete 360 degree profile emerges.

• The EQ 360 identifies key trainee/employee strengths that can be leveraged to the benefit of the organisation, as well as impediments to high performance that could be improved.

The EQ-i2.0 Model

What Does it Measure?The EQ-i2.0 measures five distinct aspects of

emotional and social functioning:• Self-Perception – understanding your emotions• Self-Expression – expressing your emotions• Interpersonal – develop and maintain

relationships• Decision Making – use emotions to make better

decisions• Stress Management – cope with challenges

Self-PerceptionConsists of the following sub-categories:

• Self-Regard – confidence

• Self-Actualization – continuous development

• Emotional Self-Awareness – understanding my emotions

Self - Expression

Consists of the following:

• Emotional Expression – saying how you feel

• Assertiveness – standing up for yourself effectively

• Independence – standing on your own two feet

InterpersonalConsists of the following:

• Interpersonal Relationships – developing and maintaining good relationships

• Empathy – recognizing and appreciating how others feel

• Social Responsibility – contributing to society

Decision Making

Consists of the following:

• Problem Solving – effectively managing emotions when solving problems

• Reality Testing – seeing things as they really are

• Impulse Control – ability to resist or delay impulses

Stress Management

Consists of the following:

• Flexibility – adapting to change effectively

• Stress Tolerance – successfully coping with stressful situations

• Optimism – having a positive outlook

Happiness• Feeling satisfied, enjoying life

• An indicator of overall well-being

• Not included in overall EQ-i2.0 results

• Impacts overall EQ-i2.0, closely linked to:– Self-Regard– Optimism– Interpersonal Relationships– Self-Actualization

Results• Client gets an overall EQ-i2.0 result, as well as

individual results for each component• Client receives feedback on his/her results and

what they mean• Client’s report includes strategies to further

develop his/her emotional intelligence and a development plan template to help them make their commitment real

• Improving the client’s Emotional Intelligence will not only help them be more successful at work, but outside of work too!

Applying EQ-i2.0

There are many ways the EQ-i2.0 can be used:

• Selection

• Training

• Team Effectiveness

• Self-Awareness

• Succession Planning

• Leadership Development

• Executive Coaching

The EQ-i2.0 Model