a pro-active approach to passenger and operator safety...a pro-active approach to passenger and...
TRANSCRIPT
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A Pro-Active Approach to Passenger and Operator Safety
Peter SimmonsDirector of Marketing
Seon Design
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Why transit agencies should take a pro-active approach to passenger & operator safety
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Crime – Bus Operator Assaults
0%
10%
20%
30%
40%
50%
60%
70%
80%
Reported Impact of Violence onBus Operators
Injury-relatedClaims
OperatorAnxiety/Stress
Absenteeism
UnionGrievances
None
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Other Concerns
Escalating Transit Crime
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Reactive Approach Leads to ….
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Lawsuits
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Union Grievances
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Absenteeism
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Loss of Confidence
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Technology to Support Pro-Active Approach
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Protecting Against Operator Assault
0%10%20%30%40%50%60%
Most Effective Technology Measures
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Implementing a Video and Audio Surveillance System
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Step 1: Identify Your Problem Areas
Injury Claims
Crime
Accident At-Fault
Vandalism
Worker’s Comp Claims
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Step 2: Consult Stakeholders
Requirements
Operations/
Maintenance
Unions HR
Others?
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Step 3: Do Research
Issue Bid
Vendor A
Vendor B
Vendor C
Vendor D
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Step 4: Select Vendor
• Due Diligence
• Long Term Support
• Good Track Record
• Previous Experience
• Good References
Selection Process
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Step 4: Select Vendor
Recommended Features
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Step 5: Pilot Project
•Test Drive Equipment
•Meets Objectives -Usability
•Meets Reliability Claims
Pilot
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Step 6: Roll Out
• Pilot – upgrade buses
• Get Systems in new buses at factory
Phased Approach
• Storage Policy
• Access to Video
• Situations which can use video
• Chain of Custody
• Video Protection Methods
Publish Video Policy
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Step 7: Public Awareness Campaign
Local Media
Prosecute First Offenders
Social Media
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Step 8: Post Project Review and Evaluation
• System Performance
• System usability
• Vendor support
• System Reliability
Review Criteria
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Step 9: Establish Maintenance and Training Program
• Regular Maintenance Program
• Regular Training Program
• Budget for upgrades and Add-ons
• Budget for Replacement at end of useful life
Maintenance Program
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Case Study – North Carolina DOT
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North Carolina DOT
• Project: – State contract for video
– 2000 para-transit & demand response vehicles
– 100 counties
• Goal: – Evaluate & select single
vendor for entire stateBen Garrison, NCDOT
Project Manager
“When people board our buses they have an
expectation of safety…having video surveillance is a pro-active approach to
ensure safety down the road.”
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NCDOT Keys to SuccessClear
Objectives
• Accident re-construction
• Driver coaching & training
• Incident investigation
Project Team
• Included key stakeholders
• Tech-savvy people driving the project
• Key executive support
Due Diligence
• Extensive testing with 5 key vendors
• Phased roll-out (key influencers installed first)
• Video policy
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NCDOT Results - 2 years later
95% Adoption
75% of
claims proved false by video
Claim Reduced insurance costs & payouts
VIDEO
Improved driver monitoring
Great tool for coaching
Reduced investigation times
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Best Practices
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Plan Implementation Project Carefully
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Plan Implementation Project Carefully
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Plan Implementation Project Carefully
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Future Proof
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Future Proof
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Choose an Experienced Vendor
Vendor
Vendor
Vendor
Vendor
Vendor
VendorVendor
Vendor
Vendor
Vendor
Vendor
Vendor
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Choose an Experienced Vendor
References
References
References
References
References
References
References
References
References
References
References
References
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Plan for the Future
Expansion and Upgrade Plan
Public Awareness Campaign
Maintenance Schedule
Video Policy
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Thank You
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Questions????