a project report vishesh(1)

7/31/2019 A Project Report Vishesh(1)

1/77

SUMMER TRAINING REPORT ON

MARKET RESEARCH & INDUSTRY MAPPING

FOR

BY

VISHESH RAVI

C-62

In Partial Fulfillment for the award of the degree

Post Graduate Diploma In Business Management

2010-2012

NEW DELHI INSTITUTION OF MANAGEMENT

F-13, Okhla Phase-1, New Delhi, Pin: 110020

E-mail: [email protected] Website: www.ndimedy.com
mailto:[email protected]://www.ndimedy.com/mailto:[email protected]://www.ndimedy.com/


2/77

SUMMER TRAINING REPORT ON

MARKET RESEARCH & INDUSTRY

MAPPING

FOR

Under the supervision of

Mr. Himanshu Sharma

Submitted by- Submitted to-

VISHESH RAVI Dr. Chand Tandon

C-62

2


3/77

3


4/77

ACKNOWLEDGEMENT

It gives immense pleasure to express deepest gratitude towards New

Delhi Institution of Management for providing the opportunity to

undertake this Research Project, which helped me to enhance my

knowledge. This research work, which assign to me, helped me in

understanding how things are done in the exact market scenario and

we have learnt a lot from this fieldwork. We are also thankful to

you as you made us understand the value of my work.

I extend my sincere gratitude to my faculty guide, Dr. Chand

Tandon for the continuous, creative, valuable and informative

support extended to me, without which the project would not have

been efficiently completed.

We would also like to thank all the people who filled the

questionnaires through which we were able to get the necessary

data and was able to carry out the Market Research on customer

demand.

Last but not the least we would like to thank each and everyone

who supported us and gave his or her valuable suggestion for

completion of this project. We are glad to recognize all the efforts

made by our friends and faculty.

Once again I take this opportunity to convey my sincere thanks to

each and every person who helped me directly and indirectly in the

successful completion of my project.

DECLARATION

4


5/77

I Vishesh Ravi student of New Delhi Institution of Management

batch 2010-2012 declare that every part of the project report Market

Research & Industry Mapping that I have submitted is original.

I was in regular contact with the nominated guide and contacted

many times for discussing the project.

DATE OF PROJECT SUBMISSION: ______________.

(Vishesh Ravi)

FACULTYS COMMENTS:

_____________________________________________________________

__________________________________________________________

_____________________________________________________________

__________________.

(Dr. Chand Tandon)

TABLE OF CONTENTS

5


6/77

Serial

no.

Particulars Page

no.

1 EXECUTIVE SUMMARY 7

2 INTRODUCTION TO THE PROJECT 8

3 PRODUCT SERVICES 13

4 INDUSTRY SOLUTIONS 50

5 OBJECTIVE OF THE RESEARCH 63

6 NEED AND SCOPE OF THE PROJECT 65

7 RESEARCH METHODOLOGY 66

8 LIMITATIONS OF THE PROJECT 69

9 RESEARCH PLAN 70

10 OBSERVATIONS AND ANALYSIS 7111 RECOMMENDATIONS 75

12 CONCLUSION 76

13 BIBLOGRAPHY 77

EXECUTIVE SUMMARY

6


7/77

Market Research is a tool that helps us in collecting, recording

and analyzing the primary data directly from the customer. This

data can be used to understand the issues that are dealt in for the

purpose of collecting the data, from their point of view.

The Project undertaken is to understand the IT market

competitors and industry mapping.

The project is the basic step that will enable us to understand the

various theories of Research Methodology that we have beenstudying. It is a practical application of the entire concept that is

used by companies.

This project has helped us a lot in understanding how exactly the

research process takes place and how data is used for building up

an analysis and finding a solution. Overall this project has given a

deep insight to the Market Research.

`

INTRODUCTION TO THE PROJECT

COMPANY BACKGROUND

7


8/77

Tulip Telecom Limited is a data telecom service and IT solutions provider

that offers innovative IP based infrastructural solutions to its customers.

Tulip is Indias largest MPLS VPN player and has been the front-runner inprovisioning and managing multi location wide area networks for various

industry verticals.

Tulip is a public limited company and is listed on the Bombay Stock

Exchange and National Stock Exchange in India. The company has

displayed robust growth since its inception and its IPO has been ranked as

one of the top four IPO's in India, since 2005, by CNBC. With revenues

in excess of Rs 2351.1 Crores (USD 525 Million) in the financial year

ending 31st March, 2011 and a market capitalization in excess of Rs.

2500 Crores (USD 500 Million as on 31st March 2011), Tulip is one of

the largest corporate in its domain.

Tulip has been ranked 79 amongst Business World's India's best

performing mid-sized companies in a report titled Tomorrow's Giants.

The company is also ranked as India's fourth largest network integrator by

Voice & Data Magazine in their Networking Masters Issue.

Tulip provides network integration (NI), corporate data connectivity

(MPLS VPNs and Internet) within and outside India, infrastructure

management services and IT consulting services to enterprises.

The company also specializes in providing eGovernance infrastructure

and has worked on numerous projects for the Government of India's

National eGovernance Plan.

Tulip, today, is the only service provider in its domain that provides

customers with end-to-end connectivity services include network

integration, bandwidth as well as managed services. This unique

8


9/77

combination of services is what distinguishes Tulip from its competitors.

Mission Statement

Vision

To become the largest data connectivity provider in India.

Mission

Provide end to end managed data services to include Data

Connectivity, equipment and managed network services to meet all

data connectivity requirements of customers.

Be the trusted advisor of the customers for all their data

connectivity / networking needs.

Grow the business rapidly while maintaining the highest quality of

service.

Lead the market with innovation and adaptability.

Impact the rural economy by providing connectivity right upto to

the last village.

Corporate Citizenship Tulip strives to be an intellectual and social asset

of the community and environment. Corporate Governance Tulip takes

pride in its Corporate Governance and strives to continuously improve its

processes in order to ensure a seamless and transparently functioning

organization that creates immense value for all its stakeholders.

Our Culture and Values

9


10/77

Tulip takes pride in integrating its growing business with values that

make its culture.

At Tulip we strive for customer delight, always. Every one of our

values is aimed at ensuring customer delight. From customer

interaction to customer experience, Tulip makes strides in giving its

patrons the most reliable customer experience ever.

Tulip is about empowerment. Every employee of Tulip is empowered to

make decisions to ensure that our customer's business infrastructure

functions seamlessly. This enables Tulip to retain its nimbleness in spite

of its exponential growth.

Tulip grows through collaborations. Tulip works in a collaborativeenvironment to provide its customers' with a single point of contact for all

their requirements. We work on all back end collaborations to deliver

end-to-end services to our customers. This ensures that our customers are

able to concentrate on their core business and leave their IT infrastructure

to the experts.

Tulip is knowledge. We at Tulip are endowed with resourcefulness of

10


11/77

extraordinary kind. Both old hands and the new are respected for their

ideas that are put into practice and constantly evaluated. We continuously

work to build or further strengthen our skill sets in existing and newareas.

At Tulip we brook no communication barriers. The top in the

management is accessible to both internal and external clients. We

strongly believe in dismantling communication hurdles.

Tulip's business model has successfully combined growth withprofitability both for its clientele and stakeholders. Our constant

growth is the evidence. Tulip has always believed in finding innovative

and cost-effective ways of doing things so as to ensure high profitability.

Tulip is about business with integrity. Discipline and ethics form the

core of our business. Tulip conducts its business with utmost uprightness.

The company takes pride in its ability to honour its commitments, in letter

and spirit.

Innovation is the hallmark of Tulip. With strong research &

development thrust, the company has to constantly innovate and keep

abreast with challenges. Tulip promotes innovation at every level within

the company.

Tulip is trust. When your vital business operations run on our network,

need we say more about trust?

Tulip is about a family. The ethos of a family alone binds the mammoth

workforce that we take pride in. It is that ethos which makes the company

move in unison.

Recent Company Milestones

11


12/77

Key achievements and performance highlights in the year 2009-2010.

Tulip Telecom was ranked as the largest data connectivity service

provider in India with a market share of 29.7% - Frost & Sullivan.

Featured as 8th "Hot Growth Company" in the Business Week Asia

Hot Growth Companies List.

Listed in "Forbes 200 Best under a Billion" list for the Asia Pacific

region. Recognized the Top Indian Company under the 'Telecom

Equipment & Support Services' by Dun & Bradstreet.

Dataquest confers BEST e-Gov Vendor Award on Tulip Telecom.

Awarded the ISO 27001 and ISO 20000:1 certifications for its data

canters and Network Operations centers.

The company operates tier 3 + data centers in New Delhi, Mumbai,

Navi Mumbai and Bangalore.

Data network reaches 2000 cities in India.

State Wide Area Network (SWAN) project in West Bengal is close

to completion. SWAN's in Assam & Madhya Pradesh under

implementation.

Witnessed a substantial increase in customer acquisitions across all

industry segments. Some of the customers include NDTV, West

Bengal Education Department and Commercial Taxes Department,

the Future Group, Bombay Stock Exchange, IDBI Fortis, Future

General Insurance, Indian Railway Catering and Tourism (IRCTC),

State Bank of Patiala and MP State Electronic Department

(MPSED).

12


13/77

Countrywide Presence

Product services

Network Integration

A solid network integration strategy often translates into an accelerated

return on your technology investment. Based on a proven delivery model,

Tulip Network Integration Services can help ensure your network's ability to

provide the level of availability and performance your business requires.

Tulip Telecom is a leading provider of integrated solutions for the design,

upgrade and expansion of business networks. Tulip infrastructure solutions

consolidate and optimize IT resources, improving clients business

productivity by providing high availability and high performance.

Tulip is ranked as India's fourth largest Network Integrator by Voice & Datawith a 7.8% market share. Tulip, today, has specialized skill sets in various

13


14/77

technology solutions including:

Advanced IP routing and switching

Network Management

Voice over IP

Video conferencing

Telepresence

LAN and WAN connectivity (network cabling, wireless connectivity)

Application installation and support

Tulip has strategic partnerships with most leading OEM's and offers various

network integration services including network design and consultancy,

implementation and end-to-end management. Tulip provides high-end

solutions from leading vendors including Cisco Systems, Nortel, Avaya,

Huawei-3Com, D-Link, Alvarion, Firepro Wireless, Airspan, Polycom,

Tandberg and Codian among many others.

Our network integration solutions ensure that your communication networks

deliver the performance your business relies on. Tulip solutions can help

you:

Tailor network design to respond to changing business requirements

Implement complex network upgrades, refreshes, expansions and

consolidations

Improve network availability and performance

Manage costs

Simplify project coordination and accelerate implementation

schedules

Reduce the risks associated with making changes to the network.

VPN Connectivity

14


15/77

Tulip Telecom has won the Frost & Sullivan Growth Leadership Award

for Enterprise Data Services (MPLS VPN) 2009, the 3rd time in a row.

With an extensive domestic network that reaches almost every district inIndia, Tulip enables Corporate to extend their applications to the remotest

part of the country.

Tulip's IP/MPLS network is a carrier grade infrastructure built, using

state-of-the-art networking equipment. It is the only network in the

country offering MPLS VPN services to over 2000 locations in India.

Tulip is geared to provide Bandwidth on demand, Video Conferencing,

Voice Over IP (VoIP) and a host of other value added services that could

revolutionize the way a corporate business works.

The entire network is connected over high-speed fiber backbone and

offers multiple access technology options including wireless to the last

mile. This unique approach allows customers to get connected quickly

and easily with very short time lead, eliminating many of the hindrances

encountered in traditional copper-based last mile connectivity provided

by incumbent service providers. Tulip network infrastructure is created

using multiple technologies enabling customized connectivity solutions

for its customers.

Tulip Network Architecture: Tulip's IP/MPLS network is designed with

'no-single-points-of-failure' architecture. All critical equipment and links

are deployed in redundant mode, offering network availability in excess

of 99.95%. Our hierarchical follows a three-tier model with 3 layers ie

Core, Aggregation and Access layers.

The Core & Aggregation Network: The Core network of Tulip consists

of high speed interconnects between the twelve major cities in India. All

15


16/77

these cities are dual-homed to high-capacity core routers at Delhi and

Mumbai, each capable of processing up to 120 Gbps of data traffic. All

core routers are carrier-class, fully redundant chassis configurations. Toprovide an additional level of redundancy, the core routers are deployed

in two geographically dispersed POPs in both Delhi and Mumbai. This

design provides unmatched levels of core network availability.

Tulip network has twelve centers for traffic aggregation, each of which is

dual-homed to the core routers over STM-1/DS3 capacity links. These

links are not only in redundant mode, but also follow independent fiber

routes between the POPs. All the remote aggregation points are connected

to the core network over redundant paths allowing connectivity to be

maintained even in times of link failures.

The Customer Access Network: The most critical aspect of a network is

the access link to the customer or what is called as the "last mile"

connectivity. With the explosion in requirements for data connectivity the

last mile invariably turns out to be weakest links in the entire network. To

address this solution, Tulip has built infrastructure to address all types of

customer locations and terrains. We have been innovatively using

advanced wireless technologies to reach out to our customers from remote

locations. Besides wireless, Tulip is also deploying a vast fiber network in

major cities to provide last-mile fiber connectivity.

Benefits of Tulip IP Backbone using MPLS Technology: Customers

located in key business districts will be able to enjoy very high bandwidth

(up to gigabit speeds) using dedicated fiber connectivity. The entire Tulip

Network Infrastructure is designed to ensure the following:

Provide a diversified range of services (Layer 2, Layer 3) to meet

16


17/77

the requirements of the entire spectrum of customers from SMB's

to Large businesses.

Highest redundancy levels to ensure no single point of failure. Highest levels of scalability to handle both geographic expansions

and bandwidth growth.

Flexibility in solution design, implementation and expansion

through the use of multiple technologies.

End-to-end assured network security.

End-to-end assured quality of service making IT possible.

Provide a reliable and amenable service, offering SLA to

customers.

Capable of meeting a wide range of customer requirements,

ensuring quality of Service (QOS) and any-to-any connectivity.

Tulip understands that networks must be flexible, tailored to meet

communication needs, compliant with regulation and also aligned with

industry standards. Through a comprehensive range of services, adaptable

scale, and in-depth networking expertise, we keep organizations

connected and communicating through their networks.

Global MPLS Connectivity: Tulip offers international MPLS VPN

connectivity through its strategic tie-ups with international service

providers. Tulip can provide customers with high availability of WAN

links from India to most international locations.

Managed Services

Enterprises today face increased complexities due to changing needs and

reduced budgets; it is often found that these challenges distract players

17


18/77

from their core business strategies. With a focus on Telecom, Tulip has

the expertise and experience to manage the infrastructure and run the

outsourced operations for our customers smoothly.

Our comprehensive set of managed services can effectively manage your

IT investments, improves operations performance and availability. We

provide mission critical support with the highest level of expert

consultation throughout the entire lifecycle of the hosted application. We

maximize your hosted environments by combining technical brilliance

along with the real world understanding.

Tulip Managed Services model is designed to provide complete IT

Infrastructure Management solution to our customers, helping them in the

process to focus on core operations and exit the non core areas. The entire

gamut of our IT infrastructure services can monitor and manage all

desktops, network, messaging, servers, database and applications. Tulip

has the skills and competencies, with services tailored to customer

requirements and the flexibility to implement and manage key

infrastructure as part of the ongoing operations. This provides our

customers the best of both worlds scalability and flexibility over their

information systems without either the pain or increased cost of running

them.

Tulip IT Facility Management Services: Tulip IT Facility Management

Services involve an effective combination of people, process and tools to

ensure that your IT infrastructure is always up and running. Catering to

the 24x7 service demands on your IT infrastructure, we undertake

complete responsibility of ensuring availability and performance of your

IT Infrastructure as per SLA. Our skilled professionals, powered by best-

18


19/77

in-class practices and state-of-the-art technology, deliver on-site

customized solutions for facility and infrastructure need of our customers.

We help you build and manage the operations, security and efficiency of

your entire network, consisting of monitoring, troubleshooting, problem

resolution, and system administration services for your voice and data

networks. Tulip has been maintaining large facilities for our customers

across the country for more than a decade now. Tulip Managed Servicescover the entire array of IT infrastructure services which include:

1.Managed Router Solutions : Tulips Managed Router Solution is an

enterprise solution designed to provide a managed, business grade

networking service across multiple sites. Tulip is your sole point of

contact and accountability. The Managed Router Solution includes

performance management, change and configuration management,

security management, equipment provisioning, 24*7 quality support and a

systematic reporting procedure, providing the foundation your network

needs to take advantage in any business environment. Tulip Managed

Router Services simplify and streamline network management, saving

customers time and money. With Tulips Managed Services, we look

after your network and the network devices so you can focus on your core

business.

Our Managed Router services are ideal for businesses that need enhanced

network performance and reliability without the hassle and cost of day-to-

day network administration. Tulip is at the forefront of future ready

networking, providing the infrastructure, products and solutions necessary

to harness the power of networking technologies. We drive network

convergence and help you manage your network equipments for

optimal results. Our comprehensive managed CE offering comprises of

19


20/77

the following:

Performance management

Configuration and change management

24*7 Proactive router monitoring

Security management

CPU utilization monitoring

WAN link, Ethernet link, devices monitoring

Configuring threshold for the routers and managing the CPU usage,

bandwidth usage and error logs

Network service levels backed by an escalation process

Service desk and service support processes

Web-based fault tracking and network reporting (on-line interface

dashboard)

Customized router performance reporting Customized reports will be

provided to the customer on the basis of network performance, router

utilization, bandwidth usage, error logs. Static and interactive reports are

also provided for portal. Supporting business and mission critical

applications Tulips Managed router Services support a broad range of

applications essential to everyday business operations such as ERP,

email, file sharing, transfer and secure internet access. With Tulips

Managed router Services, Quality of Service (QoS) is assured for

customers whose network supports voice and other mission critical

applications.

A network specialists tea Managing your own network is challenging,

particularly when it comes to finding the right mix of skills and expertise.

With our Managed router Solution, you enjoy access to a specialist

network team that includes experienced network designers, managed

20


21/77

router service delivery mangers and network engineers. The team is

focused on monitoring, managing and supporting each customers

network and network devices. Security management. Tulip delivers afully secure managed router solution providing selective resource access

by configuring suitable access list (Layer 3 filtering), masking private IP

addresses by configuring NAT on routers, configuring user authentication

through TACACS or RADIUS servers, configuring authentication

protocols those are available in Cisco IOS (like PAP, CHAP and AAA).

2. Network Management: "Manage and optimize your Intelligent

Network"

Tulip managed network services help you automate, simplify, and

integrate your network to reduce operational costs and improve

productivity. Designed to increase network efficiency and availability,

our network services use valuable tools for reaching business and

productivity goals. At Tulip, with over a decade of experience in this field

we are sure to revolutionize the way you transact business everyday.

Tailored to meet the needs of enterprise networks, Tulip network

managed services can help enterprises meet their business needs by

providing services comprising of:

WAN/ Router Monitoring

24x7 proactive monitoring of the network infrastructure and

devices.

Provides real time visibility into WAN performance.

Monitoring VPN and network nodes.

Alerts when LAN/WAN performance degrades.

Bandwidth management.

Availability monitoring for WAN link and device.

21


22/77

Enhance network security by tracking network vulnerabilities, and

indicating devices nearing end of life .

Manage network change and configuration management usingdevice experts.

Switch Monitoring

Monitor switch ports for availability.

Switch port mapping showing port connectivity.

Detect and prevent broadcast storms/worms in the LAN. Live views of discovered switches and ports

Performance Management

Manage network performance through real-time reports of key

usage metrics .

Network management using tools (SNMP and WMI etc.). Monitor availability and response time statistics.

Enhanced Security Management .

SLA availability dashboards for networks.

QoS management

Monitor interface traffic, utilization and error statistics.

Proactively identify performance degradations using threshold.

Ticketing and scheduled delivery of reports and e-mails.

Fault Management

Automatically escalate critical alarms that are unresolved.

Supports SNMP traps.

Receive e-mail/ SMS notifications.

Identify and troubleshoot network issues before they affect

22


23/77

productivity.

Proactive surveillance and automated troubleshooting.

Automatically execute self healing scripts/ programs when a faultoccurs.

Vendor Management

Liaison with the 3rd party vendors

Maintain 3rd party SLAs

3. Server Management : Reliable, round-the-clock management of your

critical technology assets To move ahead towards your goals with

confidence, you need a high-availability server environment to support

your critical business applications. With multiple options to choose from,

Tulip Server Management services deliver what you need to succeed. We

realize the need for your servers to be running with 99.99% uptime aswell as being updated with the most current software and service. It is our

job to manage your servers 24*7 and we are here to take that

responsibility off your shoulders. Tulips server management services

provide end-to-end management of your server environment, depending

upon your needs. We support all leading operating systems, offer round

the clock monitoring through our network operation centers, and deliver

best-in-class services. Tulips server management services include:

Proactive Monitoring

24x7 monitoring and management of server hardware, operating

system, and customer URLs.

Monitors CPU, memory and disk utilization.

Monitors services such as HTTP, SMTP, IMAP, DNS, LDAP etc.

23


24/77

Windows server monitoring.

Backup log Monitoring.

Event log monitoring.

Fault Management

Identify service response time degradation.

Ticketing and reporting.

Automatically execute self healing scripts/ programs when a fault

occurs. Monitor, record, classify and resolve OS problems.


View active processes and installed software details

Identifies servers running on low disk space.

Mail traffic / services based events & alerts. Exclusive dashboard reports for Active Directory, Exchange and

MS-SQL.

SLA availability dashboards for servers.

Scheduled e-mail and reports delivery.

Escalation of issues.

Complete Management of Web servers and critical Web services.

Incident management, system administration, and change

management technical support .

Security audits and vulnerability management

Patch Management

Security patching and anti-virus management.

Software distribution and regular patch updates.

24


25/77

4. Database Management : Your database is your repository of critical

information and its smooth functioning is essential for all your operations.

Our expertise extends globally, with SLA based remote and 24x7database administration support. Our services range from database design

installation, upgrades, backup/ restoration, performance and capacity

management. With multiple levels of management to choose from, Tulip

can provide Database Management services to augment your existing

capabilities or to provide complete 24x7 advanced supports. Our database

management services include:

Proactive monitoring

24x7 monitoring and reporting.

Optional database clustering services.

Control multiple versions of documents and provide version audit

trails.

Monitor availability and response time statistics.

Performance management

Performance tuning and management.

ITIL based change and incident management.

Scheduled report-mail delivery.

Database installation and configuration.

Backup and disaster recovery planning.

Exclusive dashboard reports for active directory and Exchange.

Security Management

Maintain asset security, auditing, asset reliability and availability.

Database security and user access management.

25


26/77

Fault management

Automatically escalate critical alarms that are unresolved.

Troubleshooting and ticketing.

Real-time diagnosis & Data restoration.

View active processes and installed software details.

Back-up and Recovery

Data backup, restore, and deleted item retention.

Flexible storage options and control for the database.

5. Managed Messaging Services : Users expect anytime-anywhere

access to their email, contacts, and calendars with complete availability,

yet messaging systems are increasingly difficult and expensive to

manage. Tulip can address these needs with our Managed MessagingServices, providing end-to-end, managed messaging solutions, thereby

reducing the total cost of ownership.

a. Standard Managed Messaging Services Features Each of our

solutions include the following features:

Proactive monitoring

24x7 monitoring and management of the messaging infrastructure

and application .

Increased Availability and Data Redundancy.

Advanced diagnostics and measurement.

Comprehensive performance reporting.

E-mail Archiving.

26


27/77

Continuous email, calendar, contacts, and task synchronization.

Near-Real-Time Logging and alerts.


Exchange Server Administration Management.

Scheduled Re-boots.

Active Directory.

Email Client Access and Features.

Outlook for Web Access (OWA). Pop3/ IMAP4 Client Access.

MS Outlook 2002 /2007 (MAPI).

Implementation and ongoing maintenance of the Exchange system.

Secure instant messaging, secure real-time chat.

Remote access to your email address book.

Calendaring and scheduling, contact and task management, and

public folders .

Global address lists and email aliases.

Security Management

Premium spam and virus filtering.

Multi-layered email security to defend against spam, viruses

attacks.

Wireless data encryption.

Remote IT management capabilities for passwords and other

controls.

Single sign-on.

E-mail Protection Services.

27


28/77

Back-up and recovery Management

Data backup and restorability.

Flexible storage options and control for individual mailbox sizes.

Effortless restoration of deleted email.

Full-text search and retrieval on all parts of a message, including

attachments.

b. Add-on Managed Messaging Services Features Tulip provides end-

to-end managed messaging, including these additional services:

Mobile messaging (Using TSync / Blackberry Services).

Push e-mail services.

6. Helpdesk Services : Our help desk services give you the freedom to

focus on your core competencies and provide a single point of contact to

deliver the right level of support to your end-users, with the ability toscale as your business needs change. Tulip technology enabled Help Desk

offers 24x7 dedicated services for lodgment, escalation, management of

calls, as well as support packages aligned to Tulip expertise in technology

and business solutions. Our state-of-art technology and conventional

workflow processes lead to distinct improvements in customer

satisfaction levels. The Tulip team, with a custom-tailored helpdesk

solution allows you to gain a competitive advantage in the marketplace.

Our helpdesk services comprise of:

Remote help desk for 24*7 IT infrastructure support and

management.

Providing single point of contact for customers of an enterprise

across locations and geographies.

28


29/77

IT Infrastructure support covering desktop/laptops, servers,

operating systems, office productivity suites, email & browser

support, network & connectivity issues, line of business & customapplications.

Customer specific toll free number and e-mail services.

Vendor SLA management and escalation matrix.

Incident management or (trouble ticket management) for user

queries, so each issue is logged and monitored until resolved.

Workflow engine to move issues through a defined flow from open

to closed, including monitoring that response time is within the

guidelines of any existing service-level agreement (SLA).

Remote management using remote troubleshooting tools for

effective first call resolution.

Knowledge base creation and updation.

Asset & configuration management Single point for managing

hardware and software assets using both remote discovery and

asset tracking tools.

Security management and virus control.

Performance management and reporting.

Change management Trend analysis and pro-active change

planning.

7. Managed CUG Voice Solution : Tulip Managed Voice is a hosted

Voice over IP solution brought to you by Tulip Telecom, a leading data

telecom service provider in India. With over 17 years of experience in

serving large enterprises, Tulip understands the dynamism and criticality

levels associated with an IT infrastructural setup. Tulip's managed VoIP

solutions help enhance the communication channels in your organization.Having the number one data network in India supporting your voice

29


30/77

channel ensures seamless port-to-port connectivity. With our in-depth

expertise in managing networks for large organizations, we guarantee the

highest uptimes in the market ensuring your complete peace of mind.Tulip Managed Voice solution offers numerous advanced features that

help increase employee productivity in your organization. Having free

and unlimited intra-company phone calls not only ensures timely

distribution of information but also enhances transparency. With the

Remote Access feature, employees can access their personal extension

"on the go" giving them an extended arm to operate with more flexibility.

Our VoIP solutions enable your organization to follow the "always on,

always there" model. The features are:

Nominal investment, great profits The cost associated with Tulip

Managed Voice services is nominal, with only a one-time investment

required for the IP phones. The recurring charges are minimal and

enterprises can take advantage of these services to substantially bring

down their annual telephony costs along-with enjoying a whole host of

advanced benefits.

Administration

Tulip's Managed Voice solutions provide a user friendly web portal (GUI)

which simplifies the management of extensions within an organization.

Using the Admin Console, the administrator can perform the necessary

administrative and management functions such as adding or deleting

users, enabling or disabling specific users etc.

Security

The design and architecture of the Tulip Managed Voice solutions meets

stringent security standards providing end to end information protection

and maximum network and data security. All the data that travels to and

30


31/77

from Tulip's network is filtered appropriately by the companys firewall

and encrypted using industry leading standards. All our servers are fully

redundant which further ensures reliability.

Robust network support The network management for the Tulip

Managed Voice solution ensures lower total cost of ownership and easier

management. The entire service is managed 24x7 by Tulip's ISO 200001

certified Network Operations Center by a skilled team of certified experts

and industry standard processes.

Rural Connectivity

Connecting people who live in rural environments is a major challenge.

Most rural populations live out-of-reach of the existing communications

infrastructure and the rural environment poses numerous economical and

operational difficulties such as rough terrain, limited power supply and

dearth of skilled labor. To capitalize on the potential, customers need a

smart communications solution designed for the rigors of rural

environments.

With over 18 years of experience in provisioning and managing large

networks for our customers across the industry verticals, Tulip has the

expertise to act as technology advisor for our customers. We analyze your

current IT infrastructure and enable you to draw lines between operational

and intentional costs. Tulip helps in defining the detailed architecture

based on your chosen strategy and your business direction creating a

blueprint for you to envision the future.

Tulip provides connectivity using multiple wireless technologies for

access in the rural areas. Unlike other solutions, that deliver limited

bandwidth and are designed primarily for voice, our solutions are IP

31


32/77

based using wireless technology and deliver the highest quality of voice,

data and video. With the largest wireless rollout infrastructure and the

combination of the highest levels of networking skills, Tulip emerges asthe most trusted partner for rural and beyond-the-metro connectivity.

Benefits of Tulip solutions for Rural Connectivity

Cost effective to make business sense.

Enable rapid return on investment (ROI).

Easy to install and simple to maintain. Robust - capable of withstanding extreme temperatures and the

harsh rural environment. Highly scalable and flexible.

Data Center

Today, business requirements demand an always-available core

infrastructure. With more than 18 years of experience in managing the

infrastructure, Tulip delivers fully and shared managed hosting solutions.

Tulip has the skill sets, resources and infrastructure to completely manage

your mission critical sites and applications. With mature service delivery

practices and security standards, Tulip has been able to set the highest

service delivery standards in data centre services. Whether you are

looking for collocation services or building your own data centre, Tulip is

your ideal partner.

Enterprises having complex requirements of server hosting, security,

network device hosting, back-up and storage can avail Tulip IT

infrastructure services; being powered by Tier 3+ datacenters in Delhi,

Mumbai and Bangalore. These data centers are ISO 20000 -1 & 27001

certified and provide you with world class infrastructure to co-locate your

32


33/77

business critical IT equipment. Tulip also provides you with various

managed services options that allow you to completely outsource to the

experts while you concentrate on your core lines of business. We alsospecialize in delivering turnkey data center build out projects.

Salient features of the Data Centres:

Level 3 Data Centre processes

Building designed as per Seismic Zone 4 specifications

Carrier agnostic services allow you to connect with any BSO foryour connectivity needs

Access to TulipConnect MPLS Services, India 's largest MPLS

VPN Network

Highly redundant and high speed internet bandwidth availability

Complete trend analysis and reporting capabilities

Stringent SLA terms

Tulip Data Center Infrastructure and Facility Services

The state-of-the-art world-class Data center Facilities are custom

designed with raised floors, Precision air-conditioning with accurate

temperature and humidity control systems with separate cooling zones.

They offer the widest range of physical security features, including state-

of-the-art smoke detection and fire suppression systems, motion sensors,

and 24x7 secured access with biometric & proximity card readers, as well

as video camera surveillance and security breach alarms. Tulip Facility

services include:

Physical Security

The entire infrastructure is housed in a very secure environment. The

33


34/77

building is manned by armed guards 24x7 and has a five-layer security

system including:

Manned access

Card reader

Man-trap

Biometric scanning

Smart cards

Caged area (optional)

Premise monitoring using IP video surveillance

Network Security- Secured Connectivity

Intrusion Prevention System at Gateway Level.

Shared Firewall protection at Gateway Level.

Power

Tulip Data center provides you with redundant incoming power lines and

always available power infrastructure. Further, every rack has 3KVA

power per rack availability with two separate redundant power supplies.

Independent and 100% redundant UPS: 1+1 with 30 min battery backup

at full load along with Dual Bus Redundancy. The generator is further

backed up by another complete capacity generator.

Precision Air conditioning

The entire data center has a precision environment cooling system with

accurate temperature and humidity control systems with separate cooling

zones. The racks have been installed in the data center in Cold and Hot

aisle formations, keeping the rack heat, smooth air flow and air quantity

34


35/77

requirement for each rack in mind.

The data centre is configured to deliver a temperature control of (202)

C and humidity control of (505) % RH. The dust control is up to 5

micron level to ensure air movement control.

Fire Detection

Tulip has well defined Fire and heat detection sensors above the ceiling

and below the raised floor. The gas based fire suppression system uses

Fire Master 200 (FM200) fighting system.

Earthquake Measures

The Tulip Datacenter Building is strengthened as per Seismic Zone 4.

Water leak detection (WLD)

Tulip has the facility of water leak sensor cable, 4 zone panel.

Master Rodent System

Master VHFO Console Ultrasonic Pest Repeller, 12 transducers included.

Tulip Data Centre Service

Tulip provides collocation services based on both dedicated and shared

hosting models.

Dedicated collocation:

Tulip co-lo offering allows the customer to bring their own hardware and

software and co-locate the same at Tulip Data Center with the requiredrack space and Internet bandwidth. Customer by doing so gets the

35


36/77

following advantage:

Advanced power management facilities and a very secure

environment for your applications

Fire alarm, smoke detection and fire suppression systems

UPS and generator power backup

Precision Cooling systems for protection of equipment

Warm rebooting of servers

Data Cabling

Basic physical security

24x7 on-site monitoring of network connection and server

availability

Port Availability Report generation

Managed Services

Caging of co-located area (optional service)

Vendor management services

The Data center also offers workspace area for customers that may desire

so.

Premium Shared Hosting Services

Tulip Telecom offers full flexibility to its customers by providing shared

and dedicated services as per their hardware, OS (Linux/Windows) and

standard application software specifications. Hosting services include:

Connectivity either on Data Transfer/ Port basis

IP bundled per server

Shared Firewall/ Shared Network IDS / IPS

DNS services

36


37/77

System Health Monitoring

Database and Mail Administration

Backup Services Web Statistics Reporting

Caged environment (Optional service)

Vendor management services

Managed Services

Applications and infrastructure hosted in Tulip Data center is completelymanaged by experienced specialists. Tulip offers the following managed

services for applications and equipment hosted in the data center. Tulip

suite of managed services include:

Server administration and management

Network management

Database administration

Managed intrusion prevention services (IPS)

Firewall Management

Vendor Management

Disaster Recovery and Business Continuity

Todays businesses run on foundations built on IT. Any disruption in the

IT backbone and mission critical applications could mean significant

business loss. Tulip provides Disaster Recovery and Business Continuity

Services to ensure that your every business critical application is always

available to you.

Customer Work Area

37


38/77

This service provides customers the facility of a dedicated work area

within the Tulip Telecom premises. The work area will be in close

proximity to the Data center and will have connectivity to customer rackarea.

E Governance Infrastructure Services

Seventy percent of India's population lives in rural areas, which are

underdeveloped in terms of infrastructure. Over the last decade has

Government of India has taken multiple e-governance initiatives to

remove the long-existing digital divide. The National eGovernance Plan

(NeGP) of the Government of India, very clearly lays out the guidelines

for roll out of such networks. Tulip provides complete operation and

management services for projects under the plan in accordance with the

guidelines laid down by the Government. The Governments e-governance

initiatives allows the State to provide various Government to Citizen

services and provides a unified communication network to all

Government offices across the country.

Tulip has been a preferred Government partner for many years now and

has completed a large number of projects in the public sector. Tulip has

completed various IT projects with the Central and State Government

institutions. The company holds the credit for setting up the AkshayaNetwork in State of Kerala, thereby creating the first wireless district in

the country. The project has received various national and international

accolades, and has become the role model for network deployment in

rural areas.

Tulip Telecom is rightly poised and has extended its expertise in rolling

out projects across the government sector having successfully undertaken

38


39/77

large E-Governance projects such as Haryana SWAN, West Bengal

SWAN, ASSAM State WAN and MP State Wide area network.

Other key projects include Goa State Data Center, MPCTD, UPCTD, MP

State electricity Board, PSEB, GEB, Ernet, NIC, Elcot, PNB and project

Gyan Sanchar in one of the remotest corners of rural India in Madhya

Pradesh. Besides this, Tulip is also working with some large nationalized

Banks in the country to provide infrastructure for the mission critical

environments.

Some of the services that Tulip provides to State Governments include:

State Wide Area Networks (SWANs) : Tulip has the financial and

operational resources to provide the entire State Wide Area Network

infrastructure based on industry standard technologies. The company has

skill sets to design, deploy, operate, manage and maintain the entire

network, connecting all State Head Quarters, District Head Quarters,

Block/Tehsil Head Quarters and also all respective horizontal offices.

Tulip can further extend the network to every Panchayat, Citizen Service

Centers or kiosks that may be set up across the State.

Tulip not only provides and operates the network equipment, but also

provides MPLS VPN bandwidth to extend connectivity to every State

Government office in the cities, towns and villages. This connectivity is

provided through Tulip's state of the art MPLS VPN network, which is

the largest, such network in India.

State Data Centers: State Data Centre (SDC) has been identified as one

of the important element of the core infrastructure for supporting e-

Governance initiatives of National e-Governance Plan (NeGP). Under the

39


40/77

NeGP, State Data Centers consolidate services, applications and

infrastructure to provide efficient electronic delivery of G2G, G2C and

G2B services.

These State Data Centers also provide many functionalities like Central

Repository of the State, Secure Data Storage, Online Delivery of

Services, Citizen Information/Services Portal, State Intranet Portal,

Disaster Recovery, Remote Management and Service Integration etc.

SDCs also provide better operation & management control and minimize

overall cost of Data Management, IT Resource Management and

Deployment.

Common Services Centers (CSCs): Tulip's vision of reaching all

villages by 2009 is in consonance with the Government plan to set up

Common Services Centers (CSCs) Scheme for providing support for

establishing 100,000 Common Services Centers in 600,000 villages of

India. Tulip partners with state governments and CSC operators to

provide connectivity as per the Scheme approved by the Government of

India, which envisions CSCs as the front-end delivery points for the

Government. The objective is to develop a platform that can enable

Government, private and social sector organizations to align their social

and commercial goals for the benefit of the rural population in the

remotest corners of the country through an IT based services model.

The company provides connectivity using wireless technology for access

in the rural areas in the licensed and unlicensed bands. Unlike other

solutions, that deliver limited bandwidth and are designed primarily for

voice, our solutions are IP based and deliver the highest quality of voice,

data and video. With the largest wireless rollout infrastructure and the

40


41/77

combination of the highest levels of networking skills, Tulip emerges as

the partner of choice for rural and beyond-the-metro connectivity.

Consulting & Advisory Services

With more than 18 years of practical experience in IT solutions and

service delivery, gives Tulip the solid foundation to act as the trusted

advisor to the Government sector to optimize their IT infrastructure.

Tulip Infrastructure Advisory Services map your business strategies to the

necessary IT infrastructure and enables you to achieve business goals

efficiently. Tulip's consulting team comprise of senior networking and

communication experts with vast experience in the fields of consulting

and technology. Tulip provides consulting in the fields of advanced IP,

advanced routing, switching, and wireless/ wire line networks, VoIP, IP

telephony, Video conferencing, Telepresence, MPLS and Data centers.

The company's consultancy scope usually includes network engineering,

design, consolidation, as well as outsourcing. Tulip solutions enable

companies to create and successfully deploy IT practices and solutions

that allow an immediate productivity boost and significantly reduce

operational costs.

e-LAN Solutions

"High speed Bandwidth for Large Businesses"

e-LAN is a Metro Ethernet enterprise connectivity solution based on

Tulip's country-wide multi redundant fiber network across all metros of

the country. Tulip's e-LAN solution offers bandwidth ranging from 10

Mbps, 100 Mbps up to 1 Gbps. This is a tailor-made solution for large

organizations as bandwidth can be scaled-up as per the requirements.

Enterprises can now bridge these fiber-based connections with a

41


42/77

dedicated Ethernet city-to-city connection to two or more of their

locations, extending the applications to all major metros over an MPLS-

based core network.

Features and benefits:

Dedicated metro Ethernet fiber connectivity.

Scalability to add bandwidth on-demand as business grows.

SLA backed services with uptime in excess of 99.5%.

Multiple redundancies at all points of the network. Seamlessly Connect Multiple Locations to access mission critical

applications like Voice, Video, ERP and other business related

applications

All cities connected over high speed fiber infrastructure.

Proactive monitoring of all links.

24 x 7 support from our world-class ISO 20001 and 27001 certified

NOC.

Your organization can benefit from a large range of metro Ethernet

solutions which are currently been offered:

Point to Point eLAN Connects: Available in 10 Mbps, 100 Mbps,

1Gbps & 10 Gbps, Tulip ensures an always on, scalable and

economical interconnect between your two sites on a point to point

model. Based on our award winning multi carrier, multi homing

MPLS service delivery platform, you can trust us with your key

location connects, whether they be your central to site location

connects or DR based application connects. Organizations with

critical security constraints or stringent compliance requirements

might benefit from our flexible and highly scalable point to point

42


43/77

service without compromising on its organizational security.

Multipoint to Multipoint eLAN Connects: Available in 10 Mbps,

100 Mbps, 1Gbps & 10 Gbps, Tulip Multipoint to Multipoint

Connects provide an any to any WAN functionality to an

organizational setup. With a high availability MPLS core and

access on Ethernets, all your major offices can operate with a LAN

like flexibility and work in an unobstructed and securedenvironment. There are substantial cost savings which a Tulip "any

to any" Ethernet can provide to your organization and at the same

time, ensure highest collaboration and productivity levels.

Tulip Network Architecture

Tulip network has twelve centers for traffic aggregation, each of whichis dual-homed to the core routers over STM-1/DS3 capacity links. These

links are not only in redundant mode, but also follow independent fiber

routes between the POPs. All the remote aggregation points are

connected to the core network over redundant paths allowing

connectivity to be maintained even in times of link failures. This design

provides unmatched levels of core network availability.

Enterprise Mobility Solution

Ensuring Security on the Go. Tulip EMS (Enterprise Mobility Solution) is

a managed SSL VPN solution providing high speed connectivity and end-

to-end security to the enterprises. It enables customers to access their

corporate VPN from anywhere in the world, using any device ie PC,

laptops, PDA. It provides secure, cost-effective VPN services for

43


44/77

customer applications and other company resources. It eliminates the

need for enterprises to buy or manage a SSL box at their premise and

invest in capex and opex. Our experienced security teams perform theimplementation and 24x7 monitoring and management of the system.

This keeps support costs to a minimum and leads to a lower total cost of

ownership (TCO).

Key features and benefits:

Seamless integration with Tulip MPLS network.

Access to corporate resources via a web browser from anywhere in

the world.

24x7 SLA backed service support.

Can be used as backup, as an extranet solution or to provide access

to mobile executives.

WAN acceleration.

Scalability.

44


45/77

Most advanced security features including Network access control,

Data leakage prevention and Endpoint compliance.

Scalable solution depending upon customers need for licenses.

A cloud based solution powered by Tier 3 data centers.

International Connectivity

Today, enterprises are focussed on creating powerful data and

communications network to achieve IT efficiencies and advance every

aspect of their business. Tulip Telecom delivers Global data connectivity

solutions to support network, infrastructure and application needs, while

creating enriched capabilities, flexible, highly secure and full-proof

solutions.

Our Global Connectivity

Tulip provides enterprises with the cutting-edge technology, transforming

business to their advantage, complementing customers existing

connectivity, infrastructure capabilities and TCO objectives. Tulip

Telecom offers full design and implementation of the Global data

connectivity services through fully managed next generation networks,

which connects major global business destinations. Tulip global network

connects to strategic markets worldwide in over 300 countries across 4

continents. It connects customer's global offices seamlessly by the help of

reputable partners providing high speed connectivity with the end-to-end

network management.

International Connectivity solution benefits:

Global reach.

45


46/77

Carrier agnostic.

High network availability.

24*7*365 Global NOC support. Industry leading SLA's.

Ease of Deployment.

High Scalability.

Security.

Single point of contact.

World-class service delivery.

End to end Network Management.

Global MPLS Solutions

To address the surging need of MPLS VPN connectivity across the

globe, Tulip Telecom delivers a secure, high performance Global VPN

network to gain full advantage of flexibility. Equipped with the latest

networks and technology, Tulip Global MPLS VPN solutions allow

customers to share mission critical data, voice and video across a secure,

scalable platform with high levels of security. Our Global MPLS VPN

solutions have a rich set of features that include multiple classes of

service, scalable bandwidth, network topology options and the right

choice of interfaces. The whole network is built on a carrier-grade, IP

based platform, offering greater security and redundancy. Tulip provides

commitment to quality by providing stringent SLA backed practices.

Global MPLS VPN offers an ideal solution for organizations seeking a

flexible, cost-effective solution that will scale as business grows.

Tulip helps organizations achieve operational and financial efficiencies

via the 4 Classes of Service (CoS) to prioritize network traffic, ensuring

46


47/77

critical applications are serviced first, optimizing access link utilization.

This allows the end customers to optimize costs and performance while

allowing higher priority traffic (e.g. VoIP or business criticalapplications) to be carried without performance degradation. The Tulip

Global MPLS VPN service provides four classes of services per single

physical port on its backbone. Utilizing an end-to-end, Layer 3

infrastructure with advanced MPLS features, Tulip Global MPLS VPN

solutions provide secure network connectivity, without the need for

private infrastructure.

Tulip's International Private Leased Circuit (IPLC)

Tulip IPLC offers cost-effective and reliable connectivity to meet your

business needs. Whether you are transmitting data, video, voice or

multimedia applications, we have the global network reach, operational

support and the expertise to deliver the right solutions for you. Tulip

provisions full end-to-end International circuit from the customer sites,

making the customer deal only with Tulip on all matters of provisioning,

liaisoning, service ordering, fault monitoring, support and billing. For

any fault reporting/troubleshooting, Tulip will act as a single point of

contact to resolve the services. Tulip IPLC solution is reliable, secure

and has a high level of redundancy on different cable systems. Tulip

delivers protection in order to ensure continuity of your IPLC in the

event of cable cut on the primary route. Tulip provides the necessary

reliability and diversity by allowing data to on a transparent auto switch-

over mode to a different path if a link or device fails. This is ensured by

our Network Management team. Our diverse cable networks speak of

path diversity available to our customers.

47


48/77

Ethernet Private Line

International Ethernet Private Line offers an always-on, dedicated

connectivity at speeds of 1Mbps to 1Gbps, backed with a comprehensive

Service Level Agreement (SLA) and 24*7*365 customer Support,

ensuring maximum service availability. Tulip International Ethernet

Private Line service extends the benefits of Ethernet technology to a

WAN solution which is more cost-effective and eliminates the need for

separate inflexible networks. It enables the creation of a single next

generation multi-service WAN that can transport Voice, Video and Data

traffic, in a reliable, convenient and an economical manner.

Managed Video Conferencing

World seems smaller, with Tulip hosted video solutions. Now there are

no constraints of distance, geography and time zones.

Tulip Hosted Video is an Enterprise High Definition (HD) Managed

video conferencing solution that enables you to communicate and

collaborate without the need of a face to face meeting. It is an end-to-end,

secure, hosted video service that allows you to connect multiple video

systems into a single video conference without the need to purchase and

manage expensive bridging equipments.

Service Features: Video Connect- Seamless integration of MPLS,

Internet and ISDN links for traffic classification, traffic Prioritization,

bandwidth management and traffic monitoring.

Endpoint- High Definition capable endpoints for video conferencing.

Bridging services- this includes Standard Definition and High Definition

48


49/77

bridging services. Multipoint conferencing take place using MCU hosted

at Tulip Data Centers.

Video Recording/streaming/webcast services- Recording on-going

conferences, archiving them & Streaming live video on demand basis.

Customer Web Portal- For scheduling & Managing the Video

Conference.

Conference Support- 24*7 Video Network Operation Centre (NOC)

support ensuring high network performance and availability.

Total Video Outsourcing- all aspects of the Managed video environment

are covered.

Key Benefits:

India's first HD bridging service.

Single point of contact for all VC requirements.

Cost advantage. Save more than 33% per year on your VC costs.

End-to-end video service including endpoints, central infrastructure

and networks.

Collaboration with Polycom- the world leader in Video

Conferencing. Available across 2000 locations over Tulip MPLS VPN network.

World-class Video infrastructure, people and processes.

Secure communication backed by firewalls placed at the Data

Centers.

Flexible solution- transparent & flexible pricing.

INDUSTRY SOLUTION

49


50/77

BFSI

Banking, Financial Services & Insurance

Our solutions for BFSI vertical focuses on key issues the BFSI industry

faces with technology. With the extensive experience and in-depth

understanding of the industry, Tulip has developed innovative, best-of-

the-breed solutions to meet head-on, the present and future needs of the

customer.

Tulip has helped leading banks, financial institutions, and insurance firms

resolve complex business challenges with secure, reliable services. The

company offers total banking solutions that not only take on today's

challenges but keep them ahead of the competition. Our comprehensive

and cost-effective banking solutions include network integration, branch

connectivity, and internet access and managed services, supported by our

on-site and remote technical expertise.

We have the required experience in managing and provisioning large

networks across geographies. With the state of art delivery center and

large pool of certified technical resources, Tulip provides a wide range of

service offering, enabling our customers to gain an edge over the

competition in the industry.

Tulip is credited with creating one of the finest Wide Area Networks for

The Bank of Punjab in the year 1999. Tulip has helped PNB deliver

better customer service hence leading to higher customer retention &

revenue generation.-S Sundaram, Chief IT, PNB.

Over the past decade, Tulip has worked on many large projects and has

developed significant skill sets in this domain. We have helped HDFC

50


51/77

Bank connect 470 branches dotting every region of the country. In a letter

to Tulip Mr. C.N. Ram, IT head HDFC Bank, stated -One of the

cornerstones of our success has been our technology strategy. It wouldnot have been impossible to achieve our goals without the support of

Tulip. While we have been demanding the near impossible, you have

delivered to our exacting standards and striven harder to keep ahead of

competition. It has been our constant endeavor to address all the

technology needs of our customers in order to help them reap business

benefits.

Tulip solutions for the BFSI industry include:

Enterprise Communication Solutions

ATM Connectivity- Tulip provides anytime, anywhere banking with

various delivery mechanisms like internet banking, tele-banking and

ATMs, which can be well connected across the location and centrally

controlled.

Branch/ DSA Connectivity- Being the largest MPLS VPN connectivity

service provider in India, Tulip can offer connectivity to all your

branches, DSAs and partners across the country. To cater to the high

bandwidth availability requirements, the company gives its customers

access to the most extensive fiber network in India.

Intra-city Connectivity- With India's largest IP NGN network spanning

across 2000 locations, Tulip helps banking and financial institutions

experience cost benefits by providing stable intra-city connectivity,

ensuring uptimes in excess of 99.9%.

Corporate Internet Access- Tulip provides internet access on wireless as

51


52/77

well as on fiber optic last mile in large cities. The company specializes in

providing 10 Mbps bandwidth connectivity to the financial institutions

with the highest service levels.

Rural connectivity- Unlike other solutions, which provide limited

bandwidth and are designed primarily for voice, our solutions for rural

areas are IP based using wireless technology and deliver the highest

quality of voice, data and video. With the largest wireless infrastructure

roll-outs and the combination of the highest level of networking skills,

Tulip emerges as the front runner in rural and beyond-the-metro

connectivity.

Leased Circuits- Tulip provides end to end dedicated connectivity over

leased circuits across the country. We also help financial institutions in

creating city wise metro Ethernet networks for an always on multi

dimensional access involving thousands of desks.

IPLCs- Our International Private Leased Line circuit offers point to point

digital circuit with a dedicated bandwidth to financial institutions which

provide bulk transport of data, voice and video.

Infrastructural Services

Managed services- Managed services include the entire gamut of services

involving monitoring and management of servers, OS, network, desktop,

database and messaging, supported on-site and remotely by the technical

team. Tulip deploys industry best practices and proven solutions that

allow banks and financial institutions to leave IT to the experts, while

they concentrate on their core line of business.

Datacenter Collocation and Hosting services- Banking and Financial

52


53/77

institutions having complex requirements of server hosting, security,

network device hosting, back-up and storage can avail Tulip IT

infrastructure services; being powered by Level 3 datacenters in Delhi,Mumbai, Navi Mumbai & Bangalore.

FMS- Facilities Management Services from Tulip involve an effective

combination of people, process and technology to ensure that your IT

infrastructure is always up and running. We undertake complete

responsibility of ensuring 24*7 on-site services, availability and

performance of the customers IT Infrastructure as per SLA. Our skilled

professionals, powered by best-in-class practices and state-of-the-art

technology, deliver on-site customized solutions for facility and

infrastructure need of our customers. Tulip has been maintaining large

facilities for the BFSI customers across the country for more than a

decade now. Tulip's end-to-end FMS solutions for financial institutions

include Desktop management, Server & OS management, Database, Mail

messaging and Network management.

Defence

Increased performance, utilization and sustained network availability Net

Centric Warfare has become the key differentiator on how wars of the

future would be fought. Enabling interoperability and convergence indiverse communication structures across Land, air and sea becomes quite

a challenge. The ability to protect war assets and go offensive when

required depends on effective communication, information assurance and

info-security across a challenging terrain and various theaters of

battlefield arena. The challenge lies in adapting legacy and proven

processes to emerging next generation technologies that require higherbandwidth and assured linkages.

53


54/77

Voice, Video and Data connectivity and other forms of communication

under continuous threats of disaster and damage is a challenge for many

organizations. The decision support systems in the command, control,computer and communication (C4) requirements rely heavily on

information assurance and secure delivery. Intelligence gathering,

surveillance, reconnaissance and the need to transport such data across

various hierarchies and interfaces for decision support in the OODA

(Observe Orient, decide and attack) cycle is critical.

Dependence on wireless and wired forms of connectivity, choice of

circuit switched and packet switched transport layers can define victory or

loss. Interoperable networks, self healing and self configuring secure

networks, management of bandwidth based on accepted dynamic rules

define the order of the battle. Error prone or substandard forms of

communication networks can be disastrous to precious lives and assets.

Tulip can undertake any challenge in deploying networks in any terrain,

under any diverse circumstance. The radio to handheld information

assurance portfolio of services can be richly utilized by the Defence for

its benefit.

Tulip has been a fore-runner in setting up the best network support and

service delivery infrastructure to manage and maintain large connectivity

infrastructure for defiance environments. Our services range from the

design, implementation and provisioning to monitoring and management

of the IT infrastructure across different geographies under the defence

purview in static and mobile forms of communication which are strategic

or tactical by nature.

Large programs such as Battle Management Systems, Tactical

54


55/77

Communication systems, Army Static communications and Wide Area

Networking systems, requiring system integration and critical multi-band,

multi-mode and multi-platform network management, would find Tulip anatural choice.

Our solutions for the Defense include:

Communication Solutions

Radios- Tulip can offer a wide variety of secure point-to-point and point

to multi-point radios, either in fixed frequency or frequency hopping

format as per various wireless standards. It can help establish linkages,

conduct path profiles and RF survey in any terrain. As an indigenous

radio solution provider, we can offer custom designed IP ready radios in

any of the below mentioned standards in desired frequency band of your

choice:

Wireless 802.11 a/b/g/e/n WI-FI.

Wireless 802.16d WIMAX.

Wireless 802.16e mobile WIMAX end to end solutions.

PDH/SDH point to Point radios up to STM-4 strength.

SATCOM solutions.

These radios come with custom antennas of your choice and can be

ruggedized as per military standards if required. We also offer OEM

solutions in radios if customization requirements are based on time

constraints and serious deadlines.

Network Integration- Defense needs secure and robust communication

infrastructure which is highly reliable across the length and breadth of the

country. Tulip has strategic partnerships with large proven OEM's and has

55


56/77

a large pool of OEM certified support resources, providing scalable

network integration solutions for the Defense environment. The ability to

integrate the physical layer to Data and Transport layers through highbandwidth switches and routers, interoperability devices and exchanges

make Tulip a natural first choice in complex wide and local area

networks. These networks would be commissioned, maintained and

supported by Tulip support services ensuring high uptime availability of

infrastructure.

Government

Governments all over the country are striving to improve their quality of

service, reduce costs and enhance efficiency. With an increased emphasis

on providing citizens and corporate with world-class IT infrastructure

solutions, Government dependence on IT has increased multi-fold.

Government agencies require these solutions to enhance their internal

processes, increase interaction with citizens/customers in order to achieve

transparency and responsiveness.

In Government sector, the need is clearly for:

Connectivity across branch offices, customers and public.

Improve efficiency and responsiveness.

Digitization of data in order to have smooth operations.

Real time information availability allowing better governance.

Need to reach people across the length and breadth of the state or

any particular location.

Reduction of operation costs by IT infrastructure deployment.

At Tulip, we provide technology solutions to the Government customers

56


57/77

across the country. We have strong domain expertise and have leveraged

our years of experience to develop ready-to-deploy networks. Our

Government practice offers technology led solutions that have beenspecifically architected to suit the requirements of our customers across

key government functions. Our services range from the network design,

consulting and implementation to monitoring and management of the IT

infrastructure across different sectors under the government purview.

Tulip has been a preferred Government partner for many years now and

has completed a large number of projects in the public sector. Tulip has

completed various IT projects with the Central and State Government

institutions. The company holds the credit for setting up the Akshaya

Network in State of Kerala, thereby creating the first wireless district in

the country. The project has received various national and international

accolades, and has become the role model for network deployment in

rural areas.

Tulip Telecom is rightly poised and has extended its expertise in rolling

out projects across the government sector having successfully undertaken

large E-Governance projects such as Haryana SWAN, West Bengal

SWAN, ASSAM State WAN and MP State Wide area network.

Other key projects include Goa State Data Center, MPCTD, UPCTD, MP

State electricity Board, PSEB, GEB, Ernet, NIC, Elcot, PNB and project

Gyan Sanchar in one of the remotest corners of rural India in Madhya

Pradesh. Besides this, Tulip is also working with some large nationalized

Banks in the country to provide infrastructure for the mission critical

environments.

Our range of services for the Government sector include:

57


58/77

Communication Solutions

MPLS Connectivity- Tulip being the largest MPLS VPN service provider

in India, offers a complete suite of services, enabling government

institutions to outsource their rollout processes along with the

management of the WAN network. To cater to the high bandwidth

availability requirements, the company gives its customers access to the

most extensive fiber network in India. Tulip offers hybrid connectivity

solutions to implement and roll-out high uptime networks across every

nook and corner of the country.

Rural Connectivity- Unlike other solutions, which provide limited

bandwidth and are designed primarily for voice, our solutions for rural

areas are IP based using wireless technology and deliver the highest

quality of voice, data and video. With the largest wireless infrastructure

roll-outs and the combination of the highest level of networking skills,

Tulip emerges as the front runner in rural and beyond-the-metro

connectivity.

Telecommunications

With a rapidly changing business landscape in communication services, it

is necessary for Telecom service providers to establish their brand as best

in the market and at the same time transform their processes to support

and launch new services continuously across multiple channels of

communication. Our industry knowledge, decades of experience,

technology insight and business acumen enable our customers to achieve

their strategic goals.

Today, telecom service providers are facing unprecedented challenges to

58


59/77

improve operational efficiency and reduce costs with increasing industry

consolidation, technology convergence and increasing competition. In

this competitive arena, Tulip is helping telecom providers gain newagility in responding to change, with a communication practice that

blends industry knowledge, targeted services, technology and functional

expertise with a proven delivery model.

Tulip has partnered with most of the telecom operator in India. The

company is credited with providing last mile connectivity across almost

every part of the country through innovative use of wireless and fiber

optic. We can help you realize these high-performance endeavors and

help enhance business competitiveness by providing innovative IT

solutions that address core domain problems and provide superior value.

Our solutions for Telecommunications are:

Networking solutions

Core Network Solutions-

IP Services Fabric- Tulip helps telecom service providers in

setting up point to point and multi point, partially and fully meshed

networks, involving end-to-end monitoring and management of the

customers network. Our core networking solutions ensure Quality

of service (QoS), high uptimes, security and scalability.

Wireless Backhaul solutions- Tulip helps building rugged and

highly reliable wireless backhaul solutions with highest carrier

capabilities. The wireless Backhaul links on 2.x/ 3.x/ 5.x & 10.x

Ghz & 802.16d platforms which are ideal for long distance

carriage.

59


60/77

Internet Bandwidth- Telecom companies need a seamless, high-speed

connectivity to connect with their network of affiliates, customers and

offices around the country. Tulip offers you 24x7 dedicated Internetservice which is fast, reliable and cost effective.

Tulip, a Class "A" internet service provider, provides high bandwidth

internet access all across the country. With access to multiple gateways

and redundant routes, Tulip provides a world class "always on" internet

experience. With extensive fiber networks in business centers of the top

cities of India, Tulip can provide bulk internet upto STM 16 levels.

Clients

Engagement Lifecycle

Prepare Plan Design Install Optimize

Interviews &

Information

Gathering.

Site

Feasibility

Tests

Solution

Landscape

Design.

Simulated

Installation.

Monitoring.

Objectives

Document.

Existing

Network

Assessment.

Process &

Service

ManagementDesign.

Implementat

-ion.

SystemsMigration &

Testing.

Fault

Management.

Platform

Design.

Process

Assessments.

Implementa

-tion Plan.

User

Trainings.

Configuration

Management.

High Level

Design

Development.

Vulnerability

Assessment.

Migration

Plan.

Process

Implementati

-ons.

Account

Management.

60


61/77

Business

Case

Presentation.

Security

Gap Analysis

Training

Plan

& Developm

-ent.

Project

Completion

Sign off

Performance

Management.

ROI

Justification.

Security

Management.

POC

Continuou

a project report vishesh(1)

Documents