a quick guide for choosing cloud

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    Ark Group presents a preview of Chapter 4 of Rob Livingstones bookNavigating the Cloud.

    Participants at the upcoming Cloud Assessment Framework Workshopwill receive a complimentary copy of Livingstones publication.

    Rob will be providing participants with an evergreen, vendor andtechnology independent assessment framework with which to manage aCloud transition:

    The Cloud Assessment Frameworkhttp://www.arkgroupaustralia.com.au/Events-E013cloud.htm

    One-day Workshop17 May 2012Rydges Melbourne, Australia

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    iv

    To

    Cathie,Douglas,NatashaandRo

    bert

    Thisproessionallywrittenbookclear

    lyexplains,intermsrel-

    evanttoallorganisations,theimplicationsandchallengesthat

    managerswillaceinimplementingen

    terpriseCloudcomput-

    ing.B

    as

    edonrichexperienceinabroadrangeobusinesscon-

    texts,th

    isisabookthateverybusiness

    leadershouldread

    .

    -ProessorKenDovey

    Director:InormationTechnolo

    gyManagement

    Program,U

    niversityoTechnology,Sydney,Australia.

    Amus

    t-readoranyexecutivetryingtodiferentiateCloud

    hyper

    om

    reality.

    Usingrealworldla

    nguage,

    itprovidesthe

    readerwiththeknowledgetoasktherightquestionstodeter-

    mineriskversusbusinessvalueandinn

    ovation.

    -CarolineBucknell

    GeneralManager,CIOExecutiveCouncil

    ,Australia

    Aprac

    tical,no-nonsenseguideorbusinessexecutivesatall

    levels.

    -GeorginaSwan

    Editor:CIOMagazine,A

    ustralia

    .

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    35

    ChapterFour

    Afeldg

    uidetothemana

    gement

    oCloud

    vendors

    ThesaleoClou

    dsystemsdifersromtheapproachtakeninthe

    saleoon-prem

    isesITsystemsinanumberow

    ays.

    Understanding

    thesesalesapproachesisimportantinyoubeing

    abletoidentiy

    thestrengthsandweaknesses

    otheparticular

    oferearlierin

    thesalescycle,

    therebysaving

    youtime,

    efort,

    costandpotentialsurprisesandrustrationata

    laterdate.

    TheCloudprovidermaynotbedeliveringtheimplementa-

    tionandsu

    pportservices.Theseservicesm

    aybeprovided

    byarange

    oconsultantsandbusinesspa

    rtners,

    whomay

    havevaryin

    gdegreesotechnicalexpertise

    andexperience

    Beawareotherisks,costsandbenetsass

    ociatedwiththe

    Cloudprov

    iderseco-systemothirdparty

    developerswho

    marketthe

    irapplicationsindependently

    otheprovider,

    butontheirCloudplatorm.

    Examplesosuchmarketsin-

    cludetheS

    alesorceAppExchangeandG

    oogleAndroid

    market.

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    NavigatingThroughtheCloud

    40

    41

    Thetakeawaymessagesrom

    thischapterare:

    InvolveyourITdepartmentinall

    Clouddiscussionsrom

    day

    one

    Do

    notbeeasilyswayedontheba

    sisoacompellingsot-

    waredemonstrationalone.

    Con

    sidertheevidencebehindthe

    demonstrationwiththe

    ull

    involvementoyourITdivision

    IyourITexecutivesarereluctantto

    participateintheCloud

    discussion,i

    dentiythereasonsor

    thisanddealwiththem.

    The

    iractiveparticipationiscritica

    ltothesuccessoyour

    Cloudimplementations

    Imp

    lementanorganisationwideCloudprocurementpol-

    icy

    andcommunicatethistoallstakeholdersacrossyour

    org

    anisation

    Org

    anisationsmustclearlydenew

    hoholdsaccountability

    ortherisksandcostsassociatedwithCloudimplementation.

    ChapterFive

    Cloudvendorcontractand

    legalco

    nsiderations

    ThecontractyousignwithyourCloudservice

    providerisvery

    important,as,u

    nlikeon-premisesITsystems,youtypicallyonly

    haverightstoretrievethedataandinormatio

    nthatyouhave

    loadedintothe

    system.M

    oreover,yourCloudsystemisexternal

    toyourorganisation,

    andisanentityoverwh

    ichyouhaveno

    physicalcontro

    l.

    Theollowing

    actorsshouldbeconsideredin

    yourvendorse-

    lectionandneg

    otiations:

    Understand

    yourCloudvendorscontract

    Giventhematu

    ringnatureotheCloudmarket:

    Cloudprov

    isioningcontractsmaynotbe

    attheexpected

    leveloma

    turitytomeetthegenerallegal,regulatoryand

    commercia

    lcontractingrequirementsasapplicabletoyour

    organisatio

    n,a

    nd

    TherehasbeenlittlelegalprecedenceinrespectoCloud

    contractlegalrulings.