A Resident’s View

David KanerWest End Partnership Board

Covent Garden Community Association

A Resident’s View

Map Data © Google 2014

London’s West End• £43 Billion of GVA• 86,000 Businesses• 575,000 Jobs• 200 Million visitors annually

• 56,000 Residents

Map Data © Google 2014

Current Situation• “Night-time” noise already a problem

o People on street, in rickshaws o Traffico Rubbish collections – up to 50 operators in a small area

• Existing servicing activitieso LGV and HGVo Independents and chains

• Result – Noise reduces at 00:00 and starts at 06:00o 6 hours is not enough time to sleep

08:00

Westminster AverageEast Covent GardenOuter London AverageUK Average

A Quiet City?

Source: Westminster Noise Strategy 2010-15

Day

HierachyWaste Delivery

• Reduce• Re-use• Recycle

• Reduceo By consolidation

• Replano During day to reduce kerb

congestion

• Retimeo Shoulder hours not core

“night”

Too many deliveries?

Retiming Deliveries• Right PLACE• Right TIME• Right EQUIPMENT• Right WAY• Right ALWAYS

Right PLACE• Fine Urban Grain• Narrow streets and tall

buildings amplify noise

• Not just the noise of the delivery itself

Imagery © Google 2014

Right PLACE - to stop

Right Place

A4200 K

ingsw

ay

A 40

Holborn

Imagery © Google 2014

Right TIME• Sensitive times for residents• Congestion at destination or en-route• Peak time is not the same everywhere

Map Data © Google 2014

Which is Peak?

Map Data © Google 2014

Thursday 8:30 AMThursday 11 PM

Right EQUIPMENT• Receiving site

o Yard designo Doors, shutterso How to get access

• Vehicleo Engineo Refrigerationo Doors, shutterso Tailgate, lifto Audible warnings

• Cargoo Cageso Pallet truckso Bottleso Cartonso …….

Source: Westminster Noise Strategy 2010-15

60 dB(A) at 7.5m

• 60 dB(A) at 7.5m in open area• WHO Guidline is 30dB in a sleeping area and

no noise peaks higher than 45dB• Open window provides -10dB

Is 60dB(A) Quiet?

Right WAY• Noise results from choices

o Equipmento Behaviour

• Revs, speeds• Turning off noise sources

o Radio, audible alarms, refrigeration units

• Attention to detailo Doors, shutters, tailgates, lifts

TNO Report MON-RPT-2010-

00466

Test speed is 12 ½ mph

Plenty of good material

Right ALWAYS• Can it be done all the time?• What if it is still (sometimes) noisy?

Approaches• Contact the Store• Contact the Seller• Contact the Logistics company• Contact the Council• Contact TfL

What do I want?• Delivery consolidation FIRST• Coordinated deliveries

o Daytime 08:00-20:00

• Quiet Deliverieso Shoulder 06:00-08:00 & 20:00-23:00

• “Silent” Deliverieso 23:00-06:00

Permission needed..• Licensing system

o Delivery point, Logistics Company and Drivero No licence to deliver “out of hours” means a penaltyo Enforcement by CEO (Councils)

• Complaints result in Licence Reviewo Licence withdrawn if not fixed

BenefitsResidents Businesses

• Reduce noisy deliveries

• Increase only in quiet ones

• Clear process to stop repeat offenders

• Not just a “code of practice”

• Clear on who/can can’t deliver

• Compliance has a business benefit

A Resident’s View• Consolidate first• Quiet Deliveries are possible

o Right PLACE, TIME, EQUIPMENT, WAY

• Focus on “Shoulder” periodo Don’t try “at night” yet

• Need a licensing type processo Provides assurance for residentso Removes “cowboy” operatorso Clear benefit to compliance