A Review of New Capabilities at C3i

Kevin F. Shea Senior Clinical Solution Director kshea@c3i-inc.com

Agenda

» C3i Overview

» iPad Deployment and Support

» Dalian, China Operations Center

» Turnkey Clinical Solution

» Conclusions

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C3i: » Commitment to Life Sciences

» Deep Experience

» Responsive

» Adaptable

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C3i Overview

» Well Established

» Life Sciences Focus

» Proven and Adaptable Support Model

» Long-term Partnerships and Alliances

» Sustained Growth

» Global / Multi-lingual

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Global Locations, Unified Infrastructure

Denville, NJ Hyderabad, India Sofia, Bulgaria

Single Technology Infrastructure

Wilkes-Barre, Pennsylvania

English & European

Languages

English & Indian

Languages

US Contact Center

European Fulfillment

Center

US Fulfillment

Center

Cologne, Germany Dalian, China 2q 2011

South East Asian

Languages

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New Capabilities

1. iPad Deployment and Support

2. Dalian, China Operations Center

3. Turnkey Clinical Services

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1 IPAD DEPLOYMENT AND SUPPORT

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iPad Appeal for Life Science Professionals

» Device is light (1.5 lbs) making it easy to tote around

» Excellent battery life

»  Instant on

» High resolution screen….can show product features, mechanisms of action, etc. which are visually appealing

» Easy to use…short learning curve

» Relatively inexpensive compared to laptops/tablets

October 2011

Survey Results

» Survey sent to top 31 pharma companies with a US field force - Responses from 19 companies » iPad was the clear favorite within

these organizations » Deployment or planned

deployment was not limited to any particular field force function

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C3i’s iPad Services

10 October 2011

»  iPad Configuration and Deployment Services o  3800+ devices deployed across 5

clients o  Many others in the planning stage

» Help Desk Services » Mobile Device Management » On-Going Hardware Support

Services o  Re-configuration o  New hires o  Termination Returns o  Coordinate warranty replacements o  Asset management services

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iPad Deployment Lifecycle

Deployment: •  OS Update •  Application Install •  Configuration •  Email Setup

Support: •  Asset Mgmt •  Day to Day Break/Fix •  Mobile Device Mgmt •  Servicedesk

Repair: •  Warranty Replacement •  Non-Warranty Repair

iPad Helpdesk Data / Call Drivers (Client #1)

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After initial deployment of iPads, call spikes of 1.0 – 2.0 calls/user occurred during the first month

October 2011

iPad Break/Fix Data October 2010 to July 2011)

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Deployed iPads

October 2011

•  3 Warranty covered incidents •  5 Non-warranty incidents (physical damage) •  8 Reconfigurations – syncing and PIN issues

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Best Practices for iPad Deployment for Remote Users

Area Best Practice

Configuration •  Configure as much as possible prior to distributing to users •  Save user set up time and possible frustration •  Save servicedesk calls •  Ready to use ‘out of the box’

iTunes

•  Load content prior to deployment •  Leverage iTunes library to sync content to the iPad to

insure iPad content is current •  Use individual iTunes accounts

Mobile Options •  Obtain devices with both Wi-Fi and cellular service •  Dual mode devices provide flexibility of offline or always

connected model

Mobile Device Management

•  Consider vendor/application prior to deployment •  Establish infrastructure rather than post-deployment •  Increased security policy options •  Remote access for troubleshooting

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Considerations for iPad Deployment for Clinical Trials

Area Considerations

Security/ Validation

•  Customize iPad permissions and security profile •  Utilize Mobile Device Management utility •  Remote data wipe capability •  User specific security PIN’s •  E-signatures

Applications/ Data

•  Initially load fully updated applications •  Applications obtained from App Store or manually pulled •  Manage data capture locally > centrally collected •  User profile for application •  Doctor-, Patient-specific applications

Technology Enabling Features

•  Camera / Face Time •  Patient/Doctor video interaction •  Capture image of patient inputting data

•  Form Factor/Ease of Use •  Small/light with large high quality display •  Demonstrated ease of use with iOS devices

2 DALIAN OPERATIONS CENTER (DOC)

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科睿特客服科技（大连）有限公司

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Dalian’s Advantages §  Availability of key

Languages §  Japanese §  Korean §  Mandarin

§  IT / BPO / Ops expertise §  Supportive government §  Class A IT parks §  Cost structure §  Ability to have a Wholly-

Owned Foreign Entity

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Strategy – Asian Language Operations Center

DOC Overview

» Project initiated July2010

» Initial Focus �  Serve the Asian Market

�  Clinical Call Center

�  Japanese Mandarin, Cantonese, and Korean

» Go-Live April2011

» First Projects with existing client base

» Strong uptake

» Built to enable seamless extensibility

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Recent DOC Support Statistics

3 TURNKEY CLINICAL SOLUTION

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Clinical Solution Background

» Small, bio-tech/biotherapeutic companies �  Minimal previous trials

�  Aggressive schedule of forthcoming trials

�  Multiple therapeutic areas

�  Limited personnel

» C3i �  Provider of Clinical Services

�  Oracle Partner

�  BPO participant

�  New solution offering

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Typical Drivers

» Cost

» Efficiency

» Expertise

» User Support

» Training

» GxP/Regulatory Compliance

» Data Management

» Information Technology

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Solution Overview

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Data Center Hosting

Site, PI, Sponsor Training

Multi-lingual 7x24 HelpDesk

Support

Study Close Out

Study Development

Site Assessments

Tier 2 & 3 Technical Support

On-Study Change Management

Benefits ü  Ease of entry &

lower up-front investment

ü  Grows and adapts as clients add more studies

ü  Simple: software delivered as a service

ü  No infrastructure ü  Automatic

upgrades Workflow Analysis/

Management

Reporting

Value of Solution to Client

» Integrated solution provides real benefit to small organizations

» Single vendor: �  One point of contact – coherent, focused

�  Efficient workflow

�  Enhanced cooperation

�  Deep understanding of client’s processes, strengths, weaknesses

�  Advantageous economics

» Shared growth potential for client and vendor

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Thank you Kevin F. Shea +1 610-772-5726 kshea@c3i-inc.com

Please stop by C3i’s Booth #309 if you have any

questions and to learn more about our solutions

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