RHETT TAYLOR WILLIAMS

6608 Valley View Drive Watauga, TX 76022

(817) 846-0478 rwzone@hotmail.com

SKILLS PROFILE:

Certifications: MCP WinNT 4.0 Workstation, A+ CERTIFIED, Dell Optiplex Certified.

Series 7 and Series 63 Brokerage Licenses Operating systems WINDOWS 8.x, 7. XP, 2000, 2000 Server, 2003 Server, TCP/IP Protocol, iMac, iPad, iPhone

Supported Services on MS Office 2013, 2010, 2007, 2003, XP, 2000, 97, Active Directory, Novell Clients 4.9 and 3.4, Exchange 5.5, Group Policy, VPN, McAfee EPO LAN/WAN Networking, Sharepoint, Administrated Print Servers via HP Jet Direct, Spyware, Antivirus Software, Remote Support, Creating Tickets in USD & Remedy, Lotus Notes 9 and 8.5 Setup and deploy workstations with internal and external software

Create and maintain knowledge base of installations and tech tips

EXPERIENCE: Computer Science Corporation

Helpdesk Support Level 2 Irving, TX July 2006 to Present Providing Level 2 remote support for global customer base via remote control or stepping user through steps.

PC and iPhone, Printers Software setup and repair.

Create Knowledge Base articles

Password resets for Active Directory, Single Sign On, Lotus Notes, Outlook, Groupwise, AS400, TPX, Wizard, Putty, IBEX, Meditech, Associates Portal, Orsos, One Call, Mckesson HOM, McKesson and others.

Support Office 2003, 2007, 2010, 2013. Lotus Notes 8.x and 9

Remoting onto PCs and Terminal Servers via Citrix. Remote Desktop, Hyena and VNC to install programs, drivers and resolve various issues.

Printer diagnostics, Reroute Print Queues, Check Printer setup via Jet Direct or Remote Access tools. SME for CSC Internal Users and customers, located globally, resolving the issue or routing tickets as

necessary group for resolution.

Hallmark IT, Inc. Temp Position Desktop Deployment Consultant Carrollton, TX May 2006 to June 2006 Deployed pre-imaged Dell Desktops and Laptops at Carrier sites.

Installed Autocad, Glovia, Outlook and proprietary software and setup Laser Jet, Ink Jet and Zebra printers.

Close Tickets created in Remedy. Set up users in Outlook, verified settings etc.

Bypass the normal migration settings when necessary and set up system manually.

Yellow Rose GPR, Inc.

Co-Owner – Technical Expert Arlington, Texas March 2005 to Present Technical Expert Setting up Network of 8 computer system with wireless network connection via DSL

Ground Penetrating Radar Technician gathering and interpreting data with RADAN software. Pull off the data using MS Activesync.

Setup website with Yahoo Site Builder and Namo Webeditor 6

RADAN (GPR Software), E-mail setup and configuration, WinXP environment, Laptops, Desktops, Ink Jet Printers, TCP/IP configuration, Office 2000 & 2003, 2007, 2010, Antivirus setup.

Setup LCD projector for presentations.

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Nokia, Act-1 Technical Services

Sr. Helpdesk Support Irving, Texas July 2004 to Feb. 2005 Contract position providing senior support to International and Domestic Nokia employees from internal

Call Center

Create and resolve or assign Remedy tickets as required coming in over the phone, e-mail or web-mail.

Diagnose / support Windows 2000, XP and Unix Operating systems, MS Office 2000, 2003, Outlook,

Active Directory 2003, Exchange 5.5, Anti-virus software, Spyware software Using various remote control tools like Tivoli, NetMeeting, or Sametime. Troubleshoot issues, deploy

applications, updates and make configuration changes, install network printers, check Event Viewer, set up Outlook and Lotus Notes profiles and databases, and multiple Nokia in-house programs, install or push out software installation packages or updates.

VPN Client Support for internal wireless and employees working from home.

Provide answers to questions and offer guidance on applying for various access rights from local administrator rights to Lotus Notes databases, SAP password administration, UNIX WORM password resets.

Using Active Directory to reset passwords, unlock accounts, and manage computer accounts.

Diagnose connection and proxy issues for Internet Explorer, Netscape Navigator, and Mozilla Firefox

Verify users with SecurID for VPN access and password administration.

PointSec installation, administration, and password resets, support PGP encryption.

Supported PCs and laptops, driver installation, remote printer support.

GameStop, Inc. Grapevine, Texas July 2001 to April 2004 Desktop / Desk-side Support / Onsite Support / IT Support Supported Distribution Center and Corporate Offices for Retail Chain of 1500+ Stores.

Maintenance and Support of Desktop and Mobile computer systems and peripherals in a mixed Networking environment. Created, maintained and deleted user accounts for NT Server, Novell, E-mail services, TCP/IP Protocol.

Familiarity with DSL .

Trace broken network cabling from switch to PC.

Respond to escalated tickets or requests for service that are generated by on-site visits, the Help Desk, or management that require an expert level of troubleshooting and or planning.

Work on a variety of projects including: additions of equipment and users, equipment and user moves, deletions of equipment and users, and software deployments.

Participate in architecting, implementing and managing desktop solutions.

Troubleshoot and upgrade support for computer systems in the GameStop Distribution Center and Corporate Offices.

Operating systems WINDOWS XP, 2000, NT4, 98, ME, UNIX, and Macintosh Migrated Users and Supported Services on Active Directory, Novell Clients 4.9 and 3.4, Exchange 5.5, Group

Policy, McAfee EPO LAN/WAN Networking, MS Office 97, 2000, XP, and 2003, Outlook, Sharepoint, Project 98, Project 2000, Visio, Great Plains, Imaged systems with Sysprep, Ghost and Microsoft RIS Server

TN3270 and WMS Warehouse Management Systems with either IBM 3151 Terminals for Gamestop Warehouse, Basic wiring using T568A and T568B standards, Trace Cables with toner.

2nd and 3rd level support for workstations, PCs, laptops.

Setup and deployed workstations with internal and external software

Create and maintain knowledge base of installations and tech tips

Supported Palm Pilots installation and software, Laser, Ink Jet Printer and Zebra printers installation and maintenance

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VERIZON COMMUNICATIONS / Ajilon Services Irving, Texas Dec. 1999 to June 2001

Site Prep Lead / Desktop Support / Desk-side Support Assisted nationwide site preparation and end user support effort for a RICC, COHD and IPHD multi-platform computer network, that involved coordinating the shipment, set up, maintenance and the associated networking and telephone service.

Coordinate shipping and installation of mobile LAN facility in an NT4 environment, obtain dedicated IP addresses for printers, secure storage of hardware prior to site preparation team arrival and setup telephone hunt group, secure adequate power and network for systems, repair of damaged equipment, and obtain payment from shipping company for lost/destroyed equipment. Setup PBX system for phones.

Assisted users over Remote Access Services to connect while out of the office.

Setup and maintained servers with RAID5 and HP Netserver. Gathered information concerning machine requirements for Verizon system upgrades.

Responsible for hardware and software support for local and remote users, in a training / testing lab.

Load and Support internally developed and off the shelf applications; system maintenance/repair; order software and resolve licensing issues; setup of UNIX workstations; imaging PCs using Norton Ghost and PQDI; setup of user/computer accounts, reset passwords and network drives.

Coordinated migration from Banyan Vines B-mail to MS Outlook then to Lotus Notes.

Satisfied customer needs and issues by providing prompt support.

Created a system repository for commonly used software titles and Departmental standard load.

Operating systems WINDOWS 2000, NT4, 98, ME, WinNT Server

Supported Services on Windows NT Server and 2000 Server, MS Office 97, 2000, Outlook, Remedy, Project 98, Project 2000, Visio, Remedy, Imaged systems with Sysprep, Ghost and PQDI.

Setup and deploy workstations with internal and external software

Create and maintain knowledge base of installations and tech tips

Supported Palm Pilots installation, peripherals, Laser and Ink Jet Printer installation and maintenance

WARRENTECH CORPORATION Euless, Texas November 1998 to December 1999 Began as Level 1 Support Technician for national call center for extended warranties on PCs and

Peripherals. Level 1 and 2 Technical Support Representative

Contributed to development of a reference library for common hardware and software issues.

Provided hardware and software support for active service contracts on WinNT, 98, 95, 3.x, and Macintosh for personal or network computers, laptops, printers, copiers, fax machines, multi-purpose systems, and peripherals.

Calmed customers and escalated issues as needed by providing accurate quality service.

EDUCATION: University of Oklahoma Norman, Oklahoma Bachelor of Business Administration Degree in Finance Graduated December 1991 Specialized in capital budgeting, investments, and insurance International Business Exchange Student -- University of Clermont-Ferrand, France