A SPARK THAT IGNITES A NEW APPROACH

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Teneo is a Specialist Integrator of Next-Generation Technology. We help global organisations achieve better network performance, greater security, faster, more manageable storage and more agile applications.

We’re the spark that ignites a new

approach to technology. We’re the catalyst

for speeding up change and accelerating

growth. We’re specialists who combine

expert technical knowledge with solid

commercial understanding to help our

customers think differently and open

their minds to new possibilities. And we’re

passionate about what we do.

Our resources, skills and locations mean

we’re agile and adaptable. From our offices

in the USA, UK, France and Australia, we

deliver award-winning consultancy, design

and managed services.

Teneo delivers carefully selected,

pioneering technologies and services

that provide global, innovative

organisations with a competitive

edge.

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CONTENTS03: A SPARK THAT IGNITES A NEW APPROACH

04–05: OPENING MINDS TO NEW POSSIBILITIES

06–07: DELIVERING NEXT- GENERATION TECHNOLOGY

08–09: RELEASING OUR CUSTOMERS’ POTENTIAL

10–11: INSPIRATIONAL RELATIONSHIPS

12–14: PRINCIPLED LEADERSHIP

OPENING MINDS TO NEW POSSIBILITIES

/05/04

OUR VALUES UNDERPIN OUR BELIEFS. THEY ARE: INTEGRITY, COMMITMENT TO EXCELLENCE, RESPECT, GROWTH, CORPORATE SOCIAL RESPONSIBILITY, EMPLOYEE WELLBEING AND ACCOUNTABILITY.

Our mission is to open minds to new possibilities. It guides all our actions and decisions.

In a world where organisations are

faced with daunting IT challenges, our

role is to help; help you make profitable

investments in technology, help you

improve efficiencies and help you work

smarter and faster. We see technology as

a mechanism for standing out, achieving

strategic goals and creating future

growth for our customers, colleagues

and partners. Our Corporate Social

Responsibility initiatives reflect this view

and create opportunities for the global

communities within which we work.

We’re focused, down to earth

and energetic people who start

conversations that make things

happen and put customers at the

heart of everything we do.

Sharing our industry knowledge and

technology innovations helps you achieve

professional and personal success.

And by going above and beyond to

deliver on our promises, we build long-

term relationships with our customers

– they trust the people they deal with,

respect our opinions and are inspired

and excited by our recommendations.

Our people are surprising, driven and

likeable and they believe in thinking big,

always being open-minded, curious and

inspired. They give without expecting

anything in return.

DELIVERING NEXT-GENERATION TECHNOLOGY

Storage

We’re all creating more

data than ever before, from

more locations and on more

devices. We’ll help you take full

control of how and where you

store it, and how you access

and secure it. Our storage

solutions are all geared to

address the challenges of

cost, complexity and risk.

Applications

Developing and delivering

business-critical applications

is a highly complex challenge.

It takes valuable time and

resources. We focus on helping

you bring new applications to

market faster. Applications that

are guaranteed to perform,

stay secure and provide the

expected level of service.

Security

Pressure on your network is

intense from authorised users,

as well as from potential and

real security threats. We’ll help

keep you out of the headlines

about security breaches. All

our security solutions integrate

to give you greater control

over applications, devices

and users, and keep you up

to date with all the scenarios

you’ve managed to avoid.

Our detect, resolve and

protect approach to security

will give you the visibility

and reporting you need to

achieve faster resolutions.

Network

As your business grows, your

network will come under

greater pressure. We focus

on network connectivity,

performance and automation.

Through proactive management,

we ensure that users have

consistent levels of service and

application performance.

Whether you’re consolidating

infrastructure, mobilising

employees or exploring cloud

and virtualisation, our approach

minimises risk, maximises

performance and increases

the value of IT to your business.

OUR CONSULTATIVE

APPROACH AND OUR

BLEND OF TECHNOLOGIES

AND SERVICES HELP US

UNDERSTAND THE UNIQUE

NEEDS OF YOUR BUSINESS

AND OVERCOME YOUR

BIGGEST IT CHALLENGES.

/07/06

We partner with a carefully selected group of next-generation technology vendors and distributors. Working hard together, we’ve built a framework that promotes superior performance from and greater security of your business applications.

Our Professional Services

We’ll guarantee the efficient performance

of all your business applications.

We look at what you’ve got, what’s

happening now and what’s planned for

the future. Only then will we provide

our best recommendation of services

and next-generation technologies.

Our Managed Services

Successful organisations are always

evolving. So your security, network,

storage and applications are continuously

developing – and new initiatives are

constantly landing on your plate. We’ll

take on the management workload on

your behalf. The result? Round-the-

clock performance from your next-

generation technology investments.

TENEO PROFESSIONAL & MANAGED SERVICES

Specialist Integrator of Next-Generation Technology

SECURITY NETWORK STORAGE

APPLICATIONS

Analyse

Next Generation

Technology

Global Services Team

Global Support Team

Maintain

ArchitectManage

ImplementMonitor

RELEASING YOUR POTENTIAL

Superior Service Management

Our services platform can

quickly embrace new and

emerging next-generation

technologies that are relevant

to you, so that we continue to

bring you new possibilities.

In addition, all our Consultants,

Technical Sales Specialists and

Support Engineers maintain

the highest accreditations

from our carefully selected

technology partners. As a result,

you can be confident you’re

getting the best advice on the

best-fit technologies from the

best qualified professionals.

You can rely on the real-world

experience of our technical

people and count on them to

resolve issues, often before

they become a problem.

We’re commercially astute too.

We understand how important

business continuity is to you.

By continuously improving the

performance of your networks

in line with your business

objectives, our services increase

the productivity of your users

and grow your profitability.

Flexibility

Every business is unique and

we customise our professional

services in line with the specific

needs of every customer.

From consulting services

and technical deployment to

managed services, support and

finance, our flexibility helps

meet your unique challenges.

You need us to be flexible in our

delivery model too. That’s why

we offer on-premise, remote

or cloud-based options.

And because today’s

businesses demand modern

finance options, Teneo offers

CapEx, OpEx and leasing

models that make purchasing

and maintaining your IT

estate more manageable.

Accountability

Customers rely on us as an

extension of their IT teams and

trust us to be accountable for

the operational responsibilities

we undertake on their behalf.

It’s a big responsibility,

which we take seriously. We

take the time to understand

the value that applications

bring to your business and

how you manage security,

governance and compliance.

We carry the ISO 9001 and

ISO 27001 certifications

from our UK office, which

means our group systems

and processes are quality

assured, and all the information

we hold is fully secure.

Support

We’re passionate about

customer support. Reflecting

this, our partners award us their

highest levels of accreditation

while customers themselves

give us a Customer Satisfaction

Score (CSAT) of 98%.

We’re very proud of this

achievement but we don’t allow

ourselves to be complacent.

That’s why we actively promote

customer service excellence

right across our organisation.

This includes our worldwide

support teams based in the

USA, UK and Australia, who

handle more than 10,000

support incidents every year.

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Why Customers Trust Teneo

The Teneo Services Lifecycle is designed specifically to free up your IT personnel, allowing them to focus on strategic priorities and concentrate solely on performance and growth. This is achieved by delivering solutions that reduce costs, increase efficiency, improve return on your existing IT investments and by taking advantage of relevant new applications.

Our flexible services follow a proven

methodology, allowing customers

to focus on adding value to their

business while we add security and

performance to their infrastructure.

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“Having deployed the solution that Teneo recommended, gains in application performance were so dramatic that even the MD commented he was happy that our issues had been identified and fixed.”

Ali Khan

Head of IT - Europe

Otsuka

“Our communications will work reliably when we need them – and that’s reassuring to know if we ever have to deploy our ICUs to a major incident. Teneo worked with us very closely on site, and we always found them extremely helpful.”

John White

ICT Communications Manager

Essex County Fire & Rescue Service

INSPIRATIONAL RELATIONSHIPS

“We demand full optimisation and high performance from our IT infrastructure so we can help our customers produce highly effective pharmaceutical formulations in very short timeframes. When looking at ways to save time managing data storage, Teneo recommended a solution that immediately proved right for us. I would absolutely recommend Teneo to other companies that need a high-performing, application-aware IT environment.”

Paul Newman

Senior Manager - IT Architecture and Services

Colorcon

“As applications and documents continued to increase in size and complexity, our standard network technologies were becoming limiting and unsuitable for our infrastructure. Teneo provided a more cost effective, long-term solution that helped us to achieve extra network capacity and centralisation.”

Bradley Tullett

Global Infrastructure Manager

Mott MacDonald

/10 /11

Producing great results for customers and building strong business relationships inspires us.

The service excellence and customer delight we deliver is reflected in their own words.

Piers CareyCEO

Piers co-founded Teneo in March 2000 and currently serves

as Chairman of the Board of Directors as well as Chief

Executive Officer. Piers inspires the Teneo team to realise

customer service excellence and has his own personal vision

to impact the education of one million children in Africa.

Marc SollarsCTO

Marc is our chief evangelist and a Company Director. In his role as

CTO, Marc has a passion for identifying next-generation technologies

that are early to market and can be integrated into Teneo’s services

portfolio. He also enjoys introducing these to our global customers.

James HallOperations Director

As a Company Director and Operations Director, James manages

Teneo’s service and support teams, systems and processes,

legal and contractual work, maintains our ISO certifications and

enthusiastically leads our Corporate Social Responsibility initiatives.

Carolyn ClarkCFO

Working across the Teneo group, Carolyn ardently leads the finance,

administration and logistics team to deliver accurate, effective and

very timely services to the business in a fast-paced environment.

Lauren FortuneMarketing Director

Lauren avidly promotes consistent customer experience across all

global touch points at Teneo. Her interest is in building customer

relationships that are mutually beneficial, leading to innovation

that enhances business for both Teneo and our customers.

Rachel HeadCOO

Rachel drives brand growth and sales across the group and directs

all Teneo HR initiatives, including employee satisfaction and

training. She’s a keen supporter of our corporate values, strives

to improve on our fantastic working environment and drives

our focus on excellence amongst employees and customers.

Richard JonesStrategy Director

Richard leads our strategy across the group and is responsible for

building, managing and motivating our global team to grow strategic

relationships with core customers and partners. Also a Company

Director, Richard has developed Teneo’s Sales Methodology, designed

to drive business growth and market share with a consultative style.

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PRINCIPLED LEADERSHIP

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Our leadership team is inspired by our company vision to deliver next-generation technology to 1000 customers through a world-class managed service. Creating new opportunities for innovation and growth, they’re driven to open minds to new possibilities and empower people to succeed.

Andrew HumphreyEMEA Sales Director

Andrew is a passionate believer that all contact with our

customers should be impeccable. Directing and implementing

the sales strategy across EMEA, his specialist experience includes

complex cloud and Data Centre service engagements.

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Corporate Social Responsibility (CSR) is one of the core values shared by every member of the Teneo team. We take it very seriously and it’s strongly championed by our leadership team.

Investing in Education

Teneo has a real passion for

investing in education projects

that help some of the poorest

people in the world to escape a

life of poverty. The catalyst for

this was a trip Piers Carey, our

CEO, made to Ethiopia in 2011.

As well as building three schools

in Africa, we’ve sponsored a

bursary for a student from

Nigeria on the MSc Agriculture

and Development course at the

University of Reading, UK.

Volunteering

In addition to funding great

causes, every Teneo colleague

spends at least one day each

year on voluntary work either

for their chosen organisation

or for one of our volunteering

schemes.

Local Sponsorship

Our CSR work includes support

for a number of charities as

well as sponsorships for local

sports teams and causes chosen

by colleagues, customers

and business partners. We’ve

helped to provide laptops for

local schools, supplied kit to

local sports teams, and have

sponsored numerous marathons,

bike rides and a recent ascent

of Mount Kilimanjaro in Tanzania.

CORPORATE SOCIAL RESPONSIBILITY

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“An open mind is the beginning of self-discovery and growth. We can’t learn anything new until we can admit that we don’t already know everything

Erwin G. Hall

UK Teneo Ltd

20/21 Theale Lakes

Business Park

Moulden Way

Sulhamstead

RG7 4GB

T: +44 118 983 8600

F: +44 118 983 8633

France Teneo France S.A.S.

5, Place de la Pyramide

Tour Ariane

La Defense 9

92088 PARIS

T: +33 1 55 68 11 12

F: +33 1 55 68 10 00

USA Teneo Inc.

44330 Mercure Circle

Suite 260

Dulles

VA 20166

T: +1 703.212.3220

F: +1 703.996.1118

Australia Teneo Australia Pty Ltd

Level 20,

Tower 2 Darling Park,

201 Sussex Street

Sydney, NSW 2000

T: +61 2 8038 5021

F: +61 2 9012 0683

HOW CAN TENEO HELP YOU TODAY?