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  • 8/2/2019 A Study on HDFC Bank Ltd

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    A study on HDFC

    Bank Ltd Loans

    Submitted to:

    Ms. Urvashi Verma

    Lecturer (ASB)

    Submitted by:

    Apoorva Mitra (B20)

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    Introduction

    The Housing Development Finance Corporation Limited (HDFC) was amongst the first to

    receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the

    private sector, as part of the RBI's liberalisation of the Indian Banking Industry in 1994. The

    bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its

    registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled

    Commercial Bank in January 1995.

    Vision

    To build a World-Class Indian Bank.

    Mission

    Use Enabling Technology to provide valued added products and services to customers. The

    objective is to build sound customer franchises across distinct businesses so as to be the

    preferred provider of banking services for target retail and wholesale customer segments, and

    to achieve healthy growth in profitability, consistent with the banks risk appetite. The bank

    is committed to maintain the highest level of ethical standards, professional integrity,

    corporate governance and regulatory compliance. .

    Core Values

    HDFC Banks business philosophy is based on four core values - Operational Excellence,

    Customer Focus, Product Leadership and People.

    Business Areas

    The bank has three key business areas:

    1.Wholesale Banking Services

    Here our target market is primarily large, blue-chip companies and to a lesser extent,

    emerging mid-sized corporates. For these corporates, we provide a wide range of services,

    including working capital finance, trade services, transactional services, cash management,etc. We are a leading provider of structured solutions, which combine cash management

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    services with vendor and distributor finance, for facilitating superior supply chain

    management for our corporate customers. We are also recognised as a leading provider of

    cash management and transactional banking solutions to mutual funds, stock exchange

    members and banks.

    2. Retail Banking Services

    The objective of the Retail Bank is to provide our target market customers a full range of

    financial products and banking services, giving the customer a one-stop window for all

    his/her banking requirements. The products are backed by world-class service and delivered

    to the customers through the growing branch network, as well as through alternative delivery

    channels like ATMs, Phone Banking, Net Banking and Mobile Banking.

    3. Treasury Operations

    Within this business, the bank has three main product areas -

    a). Foreign Exchange and Derivatives,

    b). Local Currency Money Marketc). Debt Securities and Equities.

    With the liberalization of the financial markets in India, corporates need more sophisticated

    risk management information, advice and product structures. These are provided through the

    bank's Treasury team. The Treasury business is responsible for managing the returns and

    market risk on the bank's investment portfolio.

    Awards:

    AWARDS RECEIVED IN THE YEAR 2010The Banker and PWM 2010

    Global Private Banking Awards

    Best Private Bank in India

    Economic Times Awards for

    Corporate Excellence 2010

    Business Leader of the Year - Mr. Aditya Puri

    Forbes Asia Fab 50 Companies 5th year in a row

    NDTV Business Leadership

    Awards 2010

    Best Private Sector Bank

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    The BankerMagazine World's Top 1000 Banks

    MIS Asia IT Excellence Award

    2010

    Best Bottom-Line I.T. Category

    Dun & Bradstreet Banking

    Awards 2010

    Overall Best Bank

    Best Private Sector Bank

    Best Private Sector Bank in SME Financing

    Institutional Investor Magazine

    Poll

    HDFC Bank MD, Mr. Aditya Puri among "Asian Captains

    of Finance 2010"

    IDRBT Technology 2009 Awards Winner - 1) IT Infrastructure 2) Use of IT within the Bank

    Runners-up - IT Governance (Large Banks)

    ACI Excellence Awards 2010 Highly Commended - Asia Pacific HDFC Bank

    FE-EVI Green Business

    Leadership Award

    Best performer in the Banking category

    Celent's 2010 Banking Innovation

    Award

    Model Bank Award

    Avaya Global Connect 2010 Customer Responsiveness Award - Banking & Financial

    Services category

    Forbes Top 2000 Companies Our Bank at 632nd position and among 130 Global High

    Performers

    Financial Express - Ernst &

    Young Survey 2009-10

    Best New Private Sector Bank

    Best in Growth

    Best in strength

    Asian Banker Excellence Awards

    2009

    Best Retail Bank in India

    Excellence in Automobile Lending

    Bank M&A Integration

    Technology Implementation

    The Asset Triple A Awards Best Cash Management Bank in India

    Euromoney Private Banking and 1) Best Local Bank in India (second year in a row) 2) Best

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    Wealth Management Poll 2010 Private Banking Services overall (moved up from No. 2 last

    year)

    Financial Insights Innovation

    Awards 2010

    Innovation in Branch Operations - Server Consolidation

    Project

    Global Finance Award Best Trade Finance Provider in India for 2010

    2 Banking Technology Awards

    2009

    1) Best Risk Management Initiative and 2) Best Use of

    Business Intelligence.

    SPJIMR Marketing Impact

    Awards (SMIA) 2010

    2nd Prize

    Business Today Best Employer

    Survey

    Listed in top 10 Best Employers in the country

    Loans

    Home Loans

    HDFC Bank brings, HDFC home loans to your doorstep. Over 3 decades of exclusive

    experience, a dedicated team of experts and a complete package to meet all your housing

    finance needs, HDFC Home Loans, help you realize your dream.

    The HDFC Advantage

    Pioneers of Housing Finance in India with over 33 years of lending experience.

    Widest range of Home Loan Products.

    Most experienced and empowered personnel to ensure smooth & easy processing.

    Counseling and advisory services for acquiring a property.

    Loan from any office for purchase of home anywhere in India

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    Loan approval even before a property is selected

    Flexible loan repayment options

    Free & safe document storage.

    Home Loans Features & Benefits

    Home Loan - Home loans for individuals to purchase (fresh / resale) or construct houses.

    Application can be made individually or jointly. HDFC finances up to 80% of the cost of

    the property (including the cost of the land) based on the repayment capacity of the

    customer.

    Home Improvement Loan - The interiors of any home reflect the personal preferences

    and tastes of its owners making it imperative to constantly upgrade to keep up with

    changing times. HIL facilitates internal and external repairs and other structural

    improvements like Painting, Waterproofing and Roofing, Plumbing and Electrical Works,

    Tiling and Flooring, Grills, Aluminum Windows compound walls and much more. HDFC

    finances up to 85% of the cost of improvement. This is however subject to 80% of market

    value as assessed by HDFC.

    Home Extension Loan - HEL for adding more space to your existing home for meeting

    the requirements of your growing family be it an extra bedroom for your children, areading room for yourself or a cozy coffee corner. It is easy to extend your home anyway

    you like. HDFC finances up to 85% of the cost of extension. This is however subject to

    80% of market value as assessed by HDFC.

    Land Purchase Loan - Be it land for a dream house, or just an investment for the future,

    HDFC Land Purchase Loan is a convenient loan facility to purchase land. HDFC finances

    up to 80% of the cost /value of the land (Conditions Apply). Repayment of the loan can

    be done over a maximum period of 15 years.

    Choose from Fixed Rate or Floating Rate with options to structure your loan as Partly

    Fixed or Partly Floating.

    Flexible repayment options to suit your individual needs.

    Loan cover Term Assurance Plan - HDFC Standard Life Insurance Company Ltd.

    offers an insurance plan*, which is designed to ensure that life's uncertainties do not

    affect your family's interests and your precious home. LCTAP provides a lump-sum

    payment on the unfortunate demise of the life assured.

    This pure risk plan is designed in a way that the cover decreases as you repay your home

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    loan making it a low cost premium insurance plan.

    *Insurance is the subject matter of solicitation.

    Automated Repayment of Home loan EMI - You can give us standing instructions to

    repay your Home Loan EMIs directly from your HDFC Bank Savings Account, thus,

    saving you the trouble of procuring, signing and tracking post-dated cheques.

    HDFC also offers In-house scrutiny of Property documents for your complete peace of

    mind.

    Customer privileges - If you are an existing HDFC Home Loan customer, you can

    avail of other loans (such as Personal Loans, Car Loans, Two-wheeler Loans and Loan

    against securities) at lower interest rates.

    Home Loan PLR for Floating rate Loans

    Home Loan PLR for floating rate loans has been changed since 2008 as follows

    1st July 2008 0.75% + Increase

    1st August 2008 0.75% + Increase

    1st December 2008 0.50% - Decrease

    Net Effect 2008 1.00% + Net Increase of 1.00% has been applied w.e.f 1st

    December 2008

    6th August 2009 0.25% - Decrease of 0.25% w.e.f September 09 EMI

    30th March 2011 0.25 + Increase of 0.25% w.e.f May'11 EMI

    12th July 2011 0.25 + increase of 0.25% w.e.f Aug'11 EMI

    Home Loan Fees & Charges

    Description of Charges Ecbop Home Loan

    Foreclosure charges No prepayments allowed in first 6 months

    6 months - 5 years - 1.5% of original loan amount

    5 years -10 years - 0.75% of original loan amount

    > 10 years - No closure fee

    For Gold Category

    6 months - 5 years - 2% of original loan amount

    http://www.hdfcbank.com/personal/loans/personal_loans/personal_loans.htmhttp://www.hdfcbank.com/personal/loans/new_car_loans/new_car.htmhttp://www.hdfcbank.com/personal/loans/two_wheeler_loans/two_wheeler.htmhttp://www.hdfcbank.com/personal/loans/loan_against_securities/loan_securities.htmhttp://www.hdfcbank.com/personal/loans/loan_against_securities/loan_securities.htmhttp://www.hdfcbank.com/personal/loans/new_car_loans/new_car.htmhttp://www.hdfcbank.com/personal/loans/two_wheeler_loans/two_wheeler.htmhttp://www.hdfcbank.com/personal/loans/loan_against_securities/loan_securities.htmhttp://www.hdfcbank.com/personal/loans/loan_against_securities/loan_securities.htmhttp://www.hdfcbank.com/personal/loans/personal_loans/personal_loans.htm
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    > 5 years - No closure fee

    eBOP customers :

    Loan repaid from own sources - no FC chargesLoan repaid from other sources - regular FC charges.

    Charges for late payment of

    EMI2% per month

    Cheque swapping charges Rs 500/-

    Bounce Cheque Charges Rs. 500/-

    Duplicate Statement Charges

    (per statement)Rs 100/- per page, Maximum Rs 300/-

    Issue of Duplicate Provisional

    Interest CertificateRs. 300/-

    Issue of Duplicate Interest

    CertificateRs. 300/-

    Duplicate Balance Certificate Rs. 300/-

    Issue of Amortization Schedule

    (Duplicate)Rs. 300/-

    Switch from Variable to Fixed Not Applicable

    Switch from Fixed to Variable Not Applicable

    Photocopy of Documents Rs. 500/-

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    Car Loan

    Features & Benefits

    Covers the widest range of cars and multi-utility vehicles in India.

    Avail 100% finance on your favourite car**

    Loan repayment tenure ranging from 12 to 60 months.

    Borrow up to 3 times your annual salary (for salaries professionals) and 6 times your

    annual income (for self employed professionals)*.

    Speedy processing - within 48 hours.

    Repay with easy EMIs

    Attractive car loan plans - To fastrack your loan, just choose the plan that is right for

    you.Attractive interest rates

    Hassle-free documentation.

    Customer Priviledges

    If your an HDFC Bankaccount holder, we have special rates for you.

    If you have a Preferred Account or a Corporate Salary Account with HDFC Bank

    for more than 6 months, you can get fast approvals on your loans with minimal

    documentation.

    If you are an HDFC BankCar Loan customer with a clear repayment of 12 months

    or more we can Top-Up your car loan to the extent of the original loan value.

    Fastrack loan with attractive car loan plans

    Auto Loan Takeover Plan

    If you are a salaried individual holding any of the credit cards mentioned below, your loan

    gets processed faster.

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    Requirements:

    Facility is available to only HDFC bank account holders (CASA).

    All terms and conditions applicable for the used car product are applicable for the

    Loan take over product.

    Minimum 9 month old loan with any approved Financier with clear repayment track

    record

    Advantage platinum Credit Card Plan

    If you are a salaried individual holding any of the credit cards mentioned below, your loan

    gets processed faster.

    HDFC Bank International Credit Card

    Citibank Gold

    Citibank Diners

    HSBC Gold

    ANZ Grindlays Gold

    American Express Gold Card

    American Express Charge Card

    Standard Chartered Gold

    Requirements:

    Your card has to be atleast one year old.

    You need to submit the last two billing statements.

    Small cars, normal funding up to three years.

    Funding on premium cars restricted to 70% under this plan.

    The plan does not include multi-utility vehicles.

    Contract copy and salary slip of NRI.

    Endorsement on passport for last 3 years.

    Proof of ownership of property.

    Post-dated cheques must be from the resident account of the borrower.

    No Income-Document Loan Plan

    Now, you can get a car loan without proof of income.

    Under this scheme, you get the loan amount up to 60% of the car invoice value.

    The tenure of loan can be a maximum of 3 years.

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    100% Loan Plan with Fixed Deposit Lien

    This allows you to take a loan against your deposit at HDFC Bank.

    You can get a loan for 100% of the invoice value amount with the required margin placed

    as a fixed deposit in HDFC Bank.

    Lien is marked on the specified deposit. Installments can be paid separately or out of the

    deposit (if deposit is large enough).

    NRILoans

    NRIs can avail of new car loans from HDFC Bank for the use of the vehicles by their

    relatives in India. Additional documents required are as follows :

    Contract copy and salary slip of NRI.

    Endorsement on passport for last 3 years.

    Proof of ownership of property.

    Post-dated cheques must be from the resident account of the borrower.

    Past re-payment history

    Plan for customers who have taken a car loan and have repaid that loan fully without any

    outstandings.

    Credit approval on the basis of past re-payment record.

    ApprovalPlan

    If you have an HDFC Bank Preferred Account or a Corporate Salary Account with HDFC

    Bank for more than six months, you can get fast approvals on your loans with minimal

    documentation

    Eligibility & Documentation

    SalariedIndividuals

    Eligibility Criteria:

    Minimum age of Applicant: 21 years

    Maximum age of Applicant at loan maturity: 58 years

    Minimum employment: 1 year in current employment and minimum 2 years of

    employment

    Minimum Annual Income: Rs 100000 net annual income

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    Telephone: Must at residence

    Documents required:

    Proof of Identity:- Passport copy, PAN Card, Voters Id car, driving

    licence( Laminated, Recent, Legible)

    Income Proof:- Latest salary slip with form 16.

    Address Proof:- Ration card/Driving licence/Voters card/passport copy/telephone bill/

    electricity bill/Life insurance policy PAN Card.

    Bank Statement:- Not mandatory

    SelfEmployed

    Eligibility Criteria:

    Minimum age of Applicant: 21 years

    Maximum age of Applicant at loan maturity: 65 years

    Minimum employment: Atleast 3 years in business

    Minimum Annual Income: Net profit Rs. 60000 p.a for standard cars and Rs.100000

    p.a. for mid-sized and premium cars

    Telephone: Must at residence

    Documents required:

    Proof of Identity:- Passport copy, PAN Card, Voters Id car, driving licence(

    Laminated, Recent, Legible)

    Income Proof:- Latest ITR

    Address Proof:- Ration card/Driving licence/Voters card/passport copy/telephone bill/

    electricity bill/Life insurance policy PAN Card

    Bank Statement:- Waived for small cars, for mid - sized and premium cars if income

    Is greater than Rs. 1.5 lacs then bank statement requirement can be waived.

    http://www.hdfcbank.com/personal/loans/new_car_loans/new_car_elg.htm#tophttp://www.hdfcbank.com/personal/loans/new_car_loans/new_car_elg.htm#top
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    PartnershipFirms

    Eligibility Criteria:

    Minimum Income: Net profit Rs. 60000 p.a for standard cars and Rs.100000 p.a. formid-sized and premium cars

    Minimum turnover: Turnover Rs. 4.5 lacs

    Telephone: One phone at least at business and at residence of the loan executing

    partner

    Documents required:

    Proof of Identity:- NA

    Income Proof:- Audited balance sheet, Profit & Loss Account for latest two years and

    the latest 2 years IT returns of the company

    Address Proof:- Telephone Bill/Electricity Bill/Shop & Establishment Act

    certificate/SSI registered certificate/Sales Tax certificate

    Bank Statement:- Waived for small cars, for mid - sized and premium cars if income

    Is greater than Rs 1.5 lacs then bank statement requirement can be waived

    PrivateCompany

    Eligibility Criteria:

    Minimum Income: Net profit Rs. 60000 p.a for standard cars and Rs.100000 p a for

    mid-sized and premium cars

    Minimum turnover: Turnover Rs 4.5 lacs

    Telephone: One phone at least at business premises

    Documents required:

    Proof of Identity:- NA

    Income Proof:- Audited balance sheet, Profit & Loss Account for latest two years and

    the latest 2 years IT returns of the company

    Address Proof:- Telephone Bill/Electricity Bill/Shop & Establishment Act

    certificate/SSI registered certificate/Sales Tax certificate

    http://www.hdfcbank.com/personal/loans/new_car_loans/new_car_elg.htm#top
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    Bank Statement:- NA

    PublicCompany

    Eligibility Criteria:

    Minimum Income: Net profit Rs. 60000 p.a for standard cars and Rs.100000 p a for

    mid-sized and premium cars

    Minimum turnover: Turnover Rs 4.5 lacs

    Telephone: One phone at least at business premises

    Documents required:

    Proof of Identity:- NA

    Income Proof:- Audited balance sheet, Profit & Loss Account for latest two years

    Address Proof:- Telephone Bill/Electricity Bill/Shop & Establishment Act

    certificate/SSI registered certificate/Sales Tax certificate

    Bank Statement:- NA

    Best Guide to Car Segments and Funding

    SegmentEx-Showroom

    Value (In lac)Funding % Examples

    A:Mini

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    Sonata, Skoda Laura, Superb,

    Passat, Jetta, Teana, Fiat 500

    D+: Luxury 25.0+ 75-85Mercedes, BMW, Audi, Porche and

    all other imported

    MUV 2.20+ 75-90Omni, Innova, Xylo, Scorpio,

    Tavera, Bolero, Victa, Safari

    SUV 14.0+ 75-85

    CR-V, Endeavour, Pajero,

    Montero, X-Trail, Prado, Tucson,

    Captiva, Grand Vitara, Mitsubishi

    Outlander

    Funding range is indicative. Pre-approved customers could get up to 100% ex-showroom

    funding in segments A-D.

    Loan for SMEs

    At HDFC Bank we understand how much of hard work goes into establishing a successful

    SME. We also understand that your business is anything but "small" and as demanding as

    ever. And as your business expands and enters new territories and markets, you need to keep

    pace with the growing requests that come in, which may lead to purchasing new, or updatingexisting plant and equipment, or employing new staff to cope with the demand. That's why

    we at HDFC Bank have assembled products, services, resources and expert advice to help

    ensure that your business excels.

    Our solutions are designed to meet your varying needs. The following links will help you

    identify your individual needs.

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    Funded Services

    Funded Services from HDFC Bank are meant to directly bolster the day-to-day working of a

    small and a medium business enterprise. From working capital finance to credit substitutes;

    from export credit to construction equipment loan - we cater to virtually every business

    requirement of an SME. Click on the services below that best define your needs.

    Working Capital Finance Commercial Vehicle financeConstruction Equipment Loan Short Term FinanceMedical Equipment Finance Healthcare Project FinanceBill Discounting Credit SubstitutesExport Credit Structured Cash Flow FinancingReal Estate Initiatives

    Non-Funded Services

    Under Non-Funded services HDFC Bank offers solutions that act as a catalyst to propel your

    business. Imagine a situation where you have a letter of credit and need finance against the

    same or you have a tender and you need to equip yourself with a guarantee in order to go

    ahead. This is exactly where we can help you so that you don't face any roadblocks when it

    comes to your business. The following are the services that will precisely tell you what we

    can do.

    Business Accounts HDFC Bank TradeLetters of Credit GuaranteesCollection of Documents Cash Management ServicesForex Desk Money Market DeskDerivatives Desk Services to Employee TrustsServices to Cash Surplus Corporates Tax CollectionBankers to Rights/Public Issue

    Specialised Services

    HDFC Bank is one of the most trusted entities when it comes to specialised services like

    selling of precious metals to customers. Under specialised services you can also avail

    customised control of your value chain through our internet banking platform.

    Precious Metals Channel Financing

    Value Added Services

    There is a plethora of services that we offer under value added services. There's corporate

    salary account which ensures smooth payment methods to your staff. You can avail an

    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  • 8/2/2019 A Study on HDFC Bank Ltd

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    assortment of credit cards and debit cards from our merchant services.

    The following are the highlights of this service:

    Real Time Gross Settlement Corporate Salary AccountsReimbursement Account Merchant ServicesCustody Services HDFC Bank Business Platinum Credit CardHDFC Bank Business Gold Credit Card

    Internet Banking

    Internet banking is a revolutionary service under the banking sector and HDFC Bank is a

    forerunner in providing you with this service. We provide state-of-the-art payment gateway

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