a tale of two citieswesternstatesalliance.org/.../wsa_fog-presentation...hotel management 2016...
TRANSCRIPT
Up next: Happy Hour
Alex Priaulx
Drink Tickets!
Help wastewater authorities develop collaborative relationships with regulated businesses to protect human health and the environment
Our background
2008 – 2012Dublin City Council FOG Program Manager
2012 – 2016Irish WaterFOG Program Manger
2016 – Present SwiftComplyFounder & CEOMick O’Dwyer
CEO
2009 - 2016Restaurant, events, hotel management
2016 – 2017UberEatsAccount Manager
2017 – Present SwiftComplyCustomer Success
Lauren Huey
Customer Success
Our Clients
200,000+FSEs tracked
5Countries
~100 FOG programs
Sample US Clients
We acquired XC2 FOG &
Backflow Software
REGULATORS
BUSINESSES
Administrative
Burden
Under-resourced Stuck with
legacy systems
Bureaucratic,
hard to change
behaviour
Financial
burden
Not enough time TurnoverDon’t understand
regulations
The problems
112 daysaverage number after an inspection when compliance starts to deteriorate
Observed by FOG inspectors in Dublin tracking
compliance of a sample of 1,000 FSEs
What is the primary reason you service
your grease trap?
The Theory – SCIENTIFICALLY PROVEN!
5 ‘C’s’ of Compliance
How to avoid this?
REGULATOR
FOOD SERVICE
ESTABLISHMENT
SERVICE
PROVIDERS
Actions
1
Digital
Business
Registration
2
Notifications
3
Online
Document
Submission
Receive the data needed to prioritize day-to-day activities
Clear call to action
What, When, and
Why?
An FSE is likely to be most receptive to learning a new process when setting up a new restaurant.
At the right time….
Business registration – simple online form
Add information direct
to FOG database
Capture FSE email
Establish line of
communication
+Risk classification
Type of cuisine
Type of equipment
No. of seats
+FOG discharge permit
Online payment
Digital signature
Send by email
Email notifications
Use the data
received to
communicate
digitally.
Templates and auto-reminders
Hi %{contact_full_name},
This is a courtesy reminder that %{establishment_name} should have a
grease pump out scheduled this week. The last service on file is from
%{establishment_last_pumped_on}.
Please navigate to your %{establishment_profile_url} after the next
service and submit pump out documentation to the
%{organisation_name}, or select your service provider to request they
submit on your behalf.
Sincerely,
%{City_user_name}
Online pump out reports
FSE or pumper may
upload
FSE responsible for
compliance
Clear call to action
message
Online pump out reports, cont.
Mandatory fields
Custom properties
Attach photo of trap or
copy of manifest
Results
70%FSEs complete
online business
registration
60% upload pump outs
regularly
90%response rate to
email notifications
*based on 11 projects with a total of 8,000 FSEs**within first 6 months of program
50% pumper participation
Better prioritization allows
inspectors to focus limited resources on the
most non-compliant,
highest risk FSEs.
Case study:
San Francisco Public Utilities Commission
4,590FSEs
2 inspectors
Objective
In October 2018 we a pilot project to
assist with SFPUC’s FOG program.
Phase 1 of the program lasted 6 months
and our goal was to categorize 1,000
food service establishments through an
optional self-declaration program.
SPFUC Stats
~$3 million/year
Risk rating categories
Category 1: Kitchen produces a significant amount of FOG and there is no grease capturing equipment installed
Category 2: Kitchen produces a significant amount of FOG, but there is grease capturing equipment installed
Category 3: Kitchen is a less significant grease discharger, grease capturing equipment is still required
Category 4: Limited food preparation establishment, grease capturing equipment is likely unnecessary
Implementation: direct mail
Establishments were sent three letters with direction to complete a short digital categorization form.
Implementation: digital enrollment
The form mirrors SFPUC’s discharger categorization calculator, and takes approximately five minutes to complete.
Form completion creates a new business or updates existing information in the SwiftComply database.
Implementation: in person enrollment
To supplement online enrollment, provide assistance, and gain understanding of FSE sentiment we:
1. Held three in-person enrollment ‘blitzes’, hitting the streets of SF to talk to restaurants.
2. Hosted an information session at SFPUC offices
Implementation: educational materials
Enrollment postcards, BMP Posters, and FighttheFOG Newspapers were distributed during in-person interactions with SwiftComply and by the Golden Gate Restaurant Association to it’s members.
A bespoke website was also created to answer specific questions about SFPUC’s FOG ordinance
Results
174closed or not
relevant
1064registered FSEs
106FSE turnover
We are pleased with the results thus far and have successfully classified over 1,300 businesses.
Risk Assignment
Category 1: 38 FSEs (4%)
Category 2: 690 FSEs (65%)
Category 3: 72 FSEs (7%)
Category 4: 260 FSEs (25%)
Case study: City of Bend
Presented By Christina Davenport, Industrial Pretreatment Program Manager
477FSEs
<1 inspector
Objective
In January 2019 a digital reporting
program was launched in the City of
Bend.
The goal is to receive 80% of pump outs
reports directly into tracking database
through FSE or provider submission and
communicate digitally with FSEs. This
will better prioritize inspections to
allocate time and labor to new industries.
City of Bend Stats
~550Inspections/y
ear
FOG Control Program Overview
FOG Control program began in 2009
High level of awareness and compliance among FSEs thanks to previous outreach and inspections
FOG program manager has other pretreatment responsibilities, plus ‘newer’ growing industries to oversee such as cannabis and breweries
Other challenges
Already received list of pump outs monthly from service providers via excel spreadsheet, but this information was then manually input to software system.
Needs to know how much FOG waste is removed and where it is applied for EPA reports
Implementation schedule
January 2019 February 2019 March 2019 April 2019
Outreach to pumpers
and remote training
Initial letters to FSEs,
digital enrollments
begin
Mandatory deadline to
enroll and report set
for April 1st
Second (reminder)
letter sent to FSEs
Automated pump out
reminders activated
Third (final) letter sent
to FSEs, they are now
out of compliance for
the mandatory
deadline
In-person enrollment
and service provider
feedback sessions
scheduled
Results - providers
80% provider participation
8 of 10 providers are enrolled and submitting
pump out reports
One local company has begun drivers inputting
from the field
Results – FOG waste tracking
Since February 1, 2019 the City of Bend has received
1,016 pump outs reporting
103,722 gallons of FOG waste
Results – FSE enrollment
45% enrolled in auto notifications
60 days into implementation,
216 food service establishments have either
enrolled their business via online form or a valid
email address was already on-file
Thanks to active service provider and FSE
participation, Bend now sees a real-time
overview of compliance, which stands at
74% compliant based on submitted
manifests.
Results – FSE compliance
Compliant: 343 FSEs (74%)
Overdue: 39 FSEs (6%)
Non-Compliant: 71 FSEs (14%)
No Pump Outs: 24 FSEs (5%)
*figures from April 12, 2019
Broaden the scope of automation tracking to
industries such as brewing and high strength waste
Lauren HueySwiftComply
Christina DavenportCity of Bend
Questions?