a telco customer service story from australia
TRANSCRIPT
The Customer Service StoryMy Twitter Experience with Australian Mobile Service Providers
It all started with a Tweet – actually 3 of them!
Tweet #1 Tweet #2
The 3rd one was picked by Optus!
The Art of Listening!
With a clear and personalized action
And a discourse to understand consumer needs
The Optus Twitter DM conversation was comprehensive and personalized
Optus understood my needs Probed on key requirements – no. of days, devices, etc Clear options provided Also came with a clear warning (Optus modem locked to network!)
How I felt? #Delighted #SayYesToOptus