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Welcome to the webinar!

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Speaker: Brian Washburn Director of Learning & Development SightLife

Moderator: Lauren Dixon

Associate Editor Chief Learning Officer magazine

A Vision for On-the-Job Results

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Frequently  Asked  Ques6ons  

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Lauren  Dixon  Associate  Editor  Chief  Learning  Officer  magazine  

A Vision for On-the-Job Results

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Brian Washburn      Director of Learning & Development SightLife

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A Vision for On-the-Job Results: How an Eye Bank Uses Performance-support

in Order to Restore Sight to the World

Brian Washburn Learning and Development Director SightLife Seattle, WA brian.washburn@sightlife.org @flipchartguy

Poll: Who’s joined us today?

•  Instructional Designer •  Facilitator • Team Lead • Department Director •  Learning Executive • Something else

Chat: What is one thing you’re hoping to take away from the next hour?

What is “performance support”?

A non-training intervention that helps people to do their jobs better in their moment

of need

Chat: Using this definition, what are some forms of performance support you’ve actually used?

Chat: What are some scenarios in which you could see performance support being an appropriate solution?

Today’s Agenda

Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A

Today’s Agenda

Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A

The first performance support

fast forward 67,000 years…

1950s

Today’s Agenda

Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A

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Rakhi                                                                                                                                                                            07:00  AM  Good  Morning  Team!  All  the  best  ,  have  a  great  day  ahead!!  

Pooja                                                                                                                                                                        08:00    AM  Good  Morning  Mam,    One  case  available  but    COD  is  Urosepsis    TLC  18,000.  .  What  is  Uro  sepsis  ?    

 Rakhi                                                                                                                                                                                  08:02  AM  Pooja  ,  Urosepsis  is  urinary  tract  infecSon  with    infecSon  in  blood  stream,  Contra  indicaSon,  don’t  approach  the  family  .    

Pooja                                                                                                                                                                        08:05    AM  OK  Mam,  Thanks.  

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Poll: Are you currently using any of these strategies?

• Yes • No

Chat: What could you envision doing based upon some of these examples?

Today’s Agenda

Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A

Templates

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Just-in-Time Support Graphic Organizers +

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Today’s Agenda

Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A

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Performance Support: A Brief History Just-in-Time Performance Support Graphic Organizers Learning Boosts Q&A

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