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A – Z ThriftShop
Manual
Assistance League® of the Triangle Area
*****TABLE OF CONTENTS***** Page
Thrift Shop Info 3
Thrift Shop Management 4
Thrift Shop Department Heads 6
Policies and Guidelines 8
Opening Procedures 13
Closing Procedures 14
Directions to Bank 15
Cash Register Instructions 16
Credit Card Instructions 18
Daily Sales Report 19
Donations 21
Pricing Items 22
Markdown Policy 25
Seniors and Teacher Discounts 26
Security 27
General Job Descriptions 30
Emergency Information 34
Forms 352
Assistance League A - Z Thrift Shop
Address: 1621 North Market DriveRaleigh, NC 27609
Phone: 919-875-8901
Hours Staff
Wed. 10 – 5 2 cashier, 4 workers in front = 6 workersThurs. 10 – 6* 3 cashier, 3 workers in front = 6 workersFri. 10 – 5 2 cashier,3 workers in front = 5 workersSat. 10 – 4 2 cashier, 4 workers in front = 6 workers
TOTAL 23 workers per week
* On the third Thursday of months when general meetings are held, the shop will open at 12:00 noon.
Additional information: There must be two or more volunteers present before entering the shop prior to opening.
There must be two or more volunteers present before shop is opened to the public.
One person must stay at cash register at all times. Work Day – the shop is not open to the public on Mondays when it is
cleaned, restocked and items are priced.
Holidays Closed (Subject to change)
Thanksgiving DayChristmas DayNew Year’s DayFourth of July
Closing Policies
The shop will close when Wake County Schools close for inclement weather. The manager may choose to open the shop when schools are closed depending on current weather conditions and availability of volunteers to work.
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A – Z Thrift Shop Management
TITLE NAME PHONE EMAIL
Bookkeeper Martha Funsten 919-637-9170 (c)919-848-3992
Co-Assist. Manager Evon Sanders 919-772-3846 [email protected]
Co-Assist. Manager
Craigslist Chris Ciaverella 919-267-6631412-779-1765(c)
Facebook Joyce Poole 252-230-8748 [email protected]
Manager Nona Wright 1 qtrJulia Wells 2 qtrNona Wright 3 qtrOpen 4qtr
919-696-1053(c) 919-539-5432(c)919-696-1053(c)
[email protected]@[email protected]
Manual Updates Marilyn BensingerGail Vaughn
919-787-5025919-847-8183919-931-9663(c)
[email protected]@gmail.com
Marketing Managers
Chris Ciaverella
Dagmara Ciliano
919-267-6631412-779-1765(c)856-816-6213
[email protected] to Co-Assist. ManagerCovering Manager
Joyce Poole 252-230-8748 [email protected]
Pick-up Scheduling Manager
Cora Shores 919-761-5799703-244-0180(c)
Pricing Manager Karen Perry 919-676-5731919-608-4079 (c)
Procurement Managers
open
Sales Calendar Johann Hoke 919-870-9659919-302-5731(c)
Scheduling Manager
Molly Bailey 919-319-6666919-434-1176 (c)
Secretary Janice Carlton 2qtrJulia Wells 3 qtr
919-815-4649 (c)919-539-5432(c)
[email protected]@gmail.com
4
VP Resource Development
Linda Greenan 919-610-6815(c) [email protected]
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A – Z Thrift ShopDepartment Heads
TITLE NAME PHONE EMAIL
Artwork Shelley StirlingMary Lovelock
919-621-2075 919-723-8295
[email protected]@yahoo.com
Books / DVD’s/ CD’s Grace Fox 919-848-2489 [email protected]
Cards Ellen Czinege 919-846-7781919-539-8517(c)
China / Crystal Margaret Pasquale 984-439-2792919-616-1972(c)
Clothing Judy Fuchs 919-420-0344919-369-5396(c)
Crafts Joyce Poole 252-230-8748 [email protected]
Fabric Charlotte Weldon 919-906-4120(c) [email protected]
Furniture/ Shop Designer
Becky Aldrich
Joyce PoolePenne Sheppard
919-676-3131919-247-6670(c)252-230-8748919-848-0647919-306-3618(c)
[email protected]@aol.com
Glass Front Case Linda McSwiney 919-844-6112919-810-0733
Hardware Judy Thompson 984-202-5874919-961-3285
Housewares Marillyn Nations
Amy AdcroftEvon Sanders
919-665-0459423-292-1456 (c)919-612-4347(c)919-772-3846
[email protected]@yahoo.com
Jewelry/ Accessories
Karen Perry 919-676-5731919-608-4079 (c)
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TITLE NAME PHONE EMAIL
Purses/Shoes Chris Ciaverella 412-779-1765(c) [email protected]
Linens Cora Shores
Dee Walker
919-761-5799703-244-0180(c)919-274-6300
Office/ Stationery/ Frames
Susie Unruh 919-521-5966919-441-2224(c)
Seasonal Joan BuesingKaren Sina
919-847-9386919-345-1700(c)
[email protected]@gmail.com
Toys/ Children Wendy Crosson 919-488-4394919-332-5703(c)
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POLICIES AND GUIDELINES
I. OPERATING GUIDELINES
A. Members opening should be at the shop by 9:30 AM.
B. Time prior to opening at 10:00 AM should be used to straighten merchandise on the shelves, racks, etc.
C. All members closing must stay as a team at the end of the day and leave together as a matter of courtesy and security.
II. SHOP PROCEDURES
a.A. All members working in the shop shall add their name to the sign-in notebook in backroom when they arrive at the shop to work. Nametags and aprons must be worn when working.
a.B. All merchandise must be displayed for 1 business day prior to being purchased by Assistance League members. No merchandise can be taken home on approval. See self-dealing policy on page 10.
a.C. All sales are final. No refunds (except electrical items that do not work). All items have been donated so there are no guarantees. Only the Manager can give refunds, at her discretion.
1. If an electrical item has been returned because it does not work, give customer a receipt to be used for store credit only. Receipt book is in drawer of credenza behind the register.
D. SOLD Items (see form on page 35)* Customers may ask us to hold items they’ve purchased until they
can return with a vehicle large enough to transport item within three business days.
1. Customer must pay for item.2. Place “SOLD” ticket on item. Write sale date and customers
name on back of ticket.3. Complete a receipt from tablet located in drawer in credenza
behind cash register and sign your name – give customer original copy. Add phone number to this receipt.
4. Write on receipt, date and time item must be picked up.5. Tell customer - Item will be held up to two A-Z business
days after which time customer forfeits item and money and item will be placed back on the sales floor.
E. NEVER leave cash register area unattended.
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F. Customer must arrange for loading and transporting all purchased items.
G. MISSING TAGS/UNMARKED ITEMS: To discourage removal of tags, return all unmarked items to back room to be priced and RETURNED TO FLOOR. The cashier is to use their discretion as to when the item will return to the floor.
H. Cashiers are not to remove tags on purchased items unless fastened with a safety pin. Customer can keep tag. Place safety pinin drawer under the cash register.
I. Cashiers are not to sell an item unless it has a price on it. The only exception would be if there is a matching item in the shop already priced.
J. NO SMOKING in the Thrift Shop.
K. Members shall keep snacks and drinks in the back room or on the counter behind the cash register. No eating or drinking on the sales floor.
L. Restroom is not for public use. In the case of an emergency and if staffing permits, customer may use the restroom. At members’ discretion, customers may use the restroom as a fitting room to try on clothing. In both instances, a member MUST ACCOMPANY customer to and from back room.
M. Emergency telephone calls for customers using shop’s telephone are made only by members placing call for the customer.
N. When volunteering, please do not park in front of any storefront. Shopping center management recommends that volunteers park in back of shop and use rear entry. If you choose to park in front of shopping center, please park in spaces nearest the street or at the end of the center.
III. TO DISCOURAGE SHOPLIFTING, MEMBERS SHOULD:
a.A. Greet customers as they enter. One cashier must be at the cash register at all times. One additional volunteer should be present in the shop area at all times.
B. Signs are posted in the Shop notifying customers that we will prosecute shoplifters. If you suspect someone, offer your assistance and stay with them. Alert the cashier.
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C. Watch for large groups of children or adults. Do not let groups distract you from being alert and watching the whole floor. Pay attention to customers with strollers.
D. Encourage customers to leave large bags, backpacks, and packages at the front counter.
IV. DONATIONS
A. Donations are accepted during business hours or on Mondays if members are working in the shop. Do not accept items that are on the list on page 21.
B. Ask each donor to complete a Donor Receipt Form.a.A.1. Blank Donor Receipts are located on shelf by cash register and by back door.a.A.2. Donor receives Donation slip after member signs slip.
C. As a general policy, accept only items in good condition.
V. MEMBER’S SHOPPING POLICY
Terminology
1. A Responsible Person is any member of this organization.
2. A Family Member is a spouse, parent, child or spouse of a child,brother, sister or spouse of a brother or a sister, of a Responsible Person.
Private Gain
Membership in Assistance League of the Triangle Area should abide bythe same practices as those afforded to the general public.
Self-Dealing
a. With respect to the A-Z Thrift Shop, self-dealing transactions are anarea of particular concern. Donations to the chapter thrift shop arereceived from the public with the intent that they will be used toenhance the charitable service of the organization, and not to providean advantage or gain (i.e. private benefit) for a Responsible Person.Responsible Persons or Family Members may not have an unfairadvantage over the general public. Responsible Persons must abideby the same practices and privileges as customers.
b. Shopping Policy.
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i. Items may be purchased by any individual only during posted business hours.
ii. All items must be on the sales floor for one (1) business day before a Responsible Person or a Family Member on behalf of aResponsible Person can purchase any item. The date a Responsible Person or a Family Member on behalf of a Responsible Person may purchase an item is listed on the price tag.
iii. A Responsible Person may not price an item which she wishes to purchase.
iv. A Responsible Person must purchase item(s) without her apron,must have another Responsible Person to complete the transaction at the cash register and must take purchased item(s) off the sales floor immediately.
v. A Responsible Person or Family Member may not maintain charge accounts.
vi. A Responsible Person or Family Member may not put item(s) onhold to purchase at a later date.
vii. The general policy regarding inventory is that all items should remain either in the shop or in a storage unit. However, certain items of inventory may require extensive time, attention to detail, preparatory work or organization in order to prepare it properly for sale. In such occasions, the individual(s) may take inventory to their home or to individuals repairing items in order to deal with the inventory. All inventory should be accounted for when the chapter performs the annual inventory. Any storage of items outside of the shop or storage units should be done with permission of the Shop Manager.
NAL statement on self-dealing: When a chapter has a thrift shop (or similar activities), self-dealing
transactions are an area of particular concern. Donations to chapter thrift shops are received from the public with the intent that they will be used to enhance the charitable service of the organization, and not to provide an advantage or gain (i.e., private benefit) for the individual members of the organization. Some examples of practiceswhich could indicate inappropriate self-dealing are: allowing members to take items home on approval; accepting checks from members and not customers; allowing members to maintain charge accounts; and of course, back-room buying before the merchandise is available to the public.
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VI. ACCEPTING CHECKS
A. Make checks payable to ‘ALTA’.
B. Neither two-party checks nor out-of-state checks will be accepted.
C. Customers must show photo proof of identification (i.e. driver’s license). Address printed on the check should be verified, and a phone number should be obtained if it is not printed on the check.
D. The cashier must write the customer’s driver’s license number and phone number on the check.
E. Cashiers must initial each check received that day, in top left corner.
F. Customers will be charged $25 for returned checks.
VII. CASH
A. Do not accept any bill larger than $100.00.
B. Mark $50 and $100 bills with counterfeit detector pen located in drawer by the cash register. If the orange mark turns dark, bill is counterfeit. Tell customer you cannot accept the bill.
VIII. CREDIT CARDS
A. Shop only accepts American Express, Discover, Master Card and Visa.
B. Credit/Debit Card instructions – See page 18
C. Chip-enabled Card instructions – See page 18
IX. ITEMS SOLD TO OUTSIDE AGENCIES
A. Items donated to the A-Z Thrift Shop that are sold outside of the shopshall be recorded on the Daily Sales Report on the date of the sale. The sales will be added into the sales processed through the cash register and sales taxes shall be paid on these items to the NC Dept. of Revenue.
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OPENING PROCEDURE
1. ARRIVE PROMPTLY AT 9:30 AM. When two or more volunteers have arrived, unlock back door. Do not enter shop alone.
2. TURN OFF SECURITY ALARM. Security box on wall by front door or in back room on wall by exit door. Enter CODE and push ‘off’ to turn off alarm. The code may be obtained from the manager.
3. BACK DOOR CHIME. Chime is always on. If necessary to reset, push # (function) then push 9 (chime) to turn on door chime.
4. TURN ON LIGHTS. In back room use the one switch beside the breaker box to turn on the lights. Switch for the office is above the desk to the right.
5. THERMOSTAT is programmed
6. CHECK IN STATION IN BACK ROOM. Add your name to the sign-in sheet, put on a red shop apron and nametag.
7. COUNT CASH. Start “Daily Sales Report” by inserting amounts in “Total Cash in Drawer at opening of $100”. Blank reports are located in the Daily Sales Binder. Cash should be counted with both members present.
8. TURN ON CASH REGISTER and CREDIT CARD MACHINE.A. Turn key on top right of cash register to REG position.B. Put fingers on 4 corner of merchant keypad and put in security code.C. Make sure there is sufficient tape.
9. PLACE CASH IN DRAWER of cash register.
10. Turn on TV behind cash register with remote.
11. OPEN AT 10:00 AM. Unlock the front door and turn on the electric sign in the window to ‘OPEN’. (Remote for sign is in drawer under cash register along with long hex key to unlock door.)
12. Check all red tags for pick-up date and call customers whose pick-up dates have expired.
13. CASHIER must be at register at all times. FLOOR PERSON may straighten up merchandise throughout the day. This will help prevent shoplifting and keep the shop looking neat and tidy.
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CLOSING PROCEDURE
1. Notify customers of closing time 10 to 15 minutes before closing.
2. At closing time, ensure all customers have left, lock the front door (key is with the remote control for the ‘OPEN/CLOSED’ sign in the drawer below the cash register), use remote to turn off the electric ‘OPEN’ sign in the window.
3. Turn off TV with remote.
4. Follow procedures for closing out cash register and credit cardmachine (see page 18
5. Complete “Daily Sales Report” in Daily Sales Binder per the instructions on page 19.
6. Trash collected: Food trash must be removed; check trash cans and replace liners.
7. Break room area cleaned. Coffee pot must be cleaned and turned off.
8. After emptying pockets, please leave apron on hook and nametag in box.
9. Thermostat is programmed.
10. Turn off lights.
11. WHEN EVERYONE IS READY TO LEAVE, MAKE SURE DOORS ARE CLOSED AND LOCKED.
A. Turn on alarm – Enter CODE and push ‘away’ to turn on alarm. B. All members leave together; leave through exit-only door.
12. Cashier takes overnight deposit to bank.
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DIRECTIONS TO PINNACLE FINANCIAL PARTNERS4525 Falls of Neuse Rd.
(Corner of Bland & Falls of Neuse Rds.)
1: Turn RIGHT onto OLD WAKE FOREST RD. 0.2 miles
2: Turn LEFT onto PACIFIC RD. 0.3 miles
3: Cross FALLS OF NEUSE RD.
4: End at 4525 Falls of Neuse Rd. Bank is on the left. Use back entrance.
Total Est. Time: 5 minutes Total Est. Distance: 2.50 miles
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CASH REGISTER INSTRUCTIONS
OPENING 1. Obtain opening cash from designated spot. Count cash (2 members) and
put in register. Turn the key to the REG position and check that there is sufficient tape. (Both sides)
CASH TRANSACTION 1. Type in the cost of the item and then press the department key.
2. When all items are entered, press subtotal (ST) key. The tax is automatically computed. Tell the customer how much they owe.
3. Count the cash tendered, enter the amount and press the CASH key. Theregister will tell you how much change to give and the money drawer automatically opens.
4. Check all $50 and $100 bills with the counterfeit detector pen located in the drawer below cash register. If the orange mark turns dark, the bill maybe counterfeit. Tell the customer you cannot accept the bill.
5. Put the money tendered on counter beside the drawer and count out the change. Place money tendered into the drawer and close the drawer.
6. Give the change and receipt to the customer and don’t forget to smile!
CHARGE TRANSACTION and CHECK TRANSACTIONS1. Use the same steps as above through the sub-total (#3).
2. After the customer hands inserts/slides the credit card, process the chargeslip, press CHG on the register and place our copy in the drawer. (see credit card procedure, page 18)
3. If customer pays with a check, simply code check with driver’s license number, verify address, enter amount of check, press CHECK on register, and put check in the drawer. We only accept NC checks.
Note: It may be necessary to remove cash from the cash register drawer during the day if the amount in the register exceeds $500.00. Place removed cash in file cabinet in back room.
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TO ENTER ITEM AT 25% or 50% OFF(Register has keys for both 25% and 50% off)
1. Enter price.
2. Enter department code.
3. Press either the 25% or 50% key.
4. Continue entering additional items, if necessary, and press subtotal when sale is
complete.
5. To enter another percentage, after the price and department have been entered, enter the percentage you want and then press one of the percentage keys.
DEPARTMENT CATEGORIES – CASH REGISTER
CATEGORIES – As listed on cash register.
Housewares Linens
Home Decor Clothes Office Supplies
Books Hardware
Crafts Children
Personal Furniture/ Misc Rugs
The Cash Register Manual is in folder under front desk.
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CREDIT CARD/DEBIT CARD INSTRUCTIONS
Opening: Three options depending on where customer screen is.1. Screen is on batch total from night before – hit home icon ( above blue
dot). Find Merchant Keypad icon by swiping and tap icon. Tap “Got It”. Onkeypad input passcode and tap green dot on upper right below screen.
2. Screen is on home screen. Find Merchant keypad icon by swiping and tapicon. Tap “Got It”. On keypad input passcode and tap green dot on upper right below screen.
3. Screen says “ Assistance League A’Z”. You are all set.
Transactions: On keypad enter dollar amount from cash register. Hit green circle key. After customer signs, on keypad hit “Accept” signature. Choose print on keypad or customer chooses print. Remember to choose charge on cash register to close out transaction.
End of Day Closing: Touch 4 corners of screen and input passcode. Swipe screen to “Closeout” icon. Hit current batch with open status. Hit print on left batch total column. Use print out to see total credit card sales for the day.
Refund:Tap 4 corners simultaneously, input passcode, hit home icon (blue dot). Choose refund icon. Enter dollar amount of refund. Tap issue refund. Hit refund. After complete, return to merchant keypad icon. Tap and hit “Got It”. On keypad, input passcode and tap green dot on upper right below screen.
MANUAL/PHONE ORDER (card not present)Need: Name, credit card #, expiration date, security code and address with zip Request best contact phone number (if you need to reconfirm any of the information)***IMPORTANT*** Written information must be shredded and properly disposed to protect the customer’s credit card information.
Hit 4 corners of customer screen. Hit home icon (blued dot). Choose phone sale icon. Enter $ amount, hit charge and follow prompts on screen. After phone sale hit home icon and swipe twice to return to merchant keypad icon. On keypad enter passcode and tape green dot to unlock keypad.
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DAILY SALES REPORT
Cash Register Closing Settlement Procedure
1. Turn the key at the upper right of cash register to the Z position.
2. Press the CASH key.
3. Receipt tape on left will run sales report for the day. When printing is complete ALL SALES FINAL should be at the bottom of the receipt. Tear itoff and take it to back room to include in Daily Sales Report.
4. Turn the key to the locked position. LEAVE THE KEY IN THE REGISTER.LEAVE THE CASH DRAWER OPEN AND EMPTY.
Credit Card Machine Closing Settlement Procedure
4. Tap 4 corners simultaneously, input passcode
5. Swipe screen to “Closeout” icon.
6. Hit current batch with open status.
7. Hit print on left batch total column.
8. Use print out to see total credit card sales for the day.
9. Take all cash drawer contents and transaction tapes to back room.
10. Remove cash ($100.00) for next day opening balance and place in designated spot.
11. Cashier and another member should count remaining cash and enter amount in appropriate column of report on appropriate date line. See blank Daily Sales Report on page 36.
12. Enter all credit card sales in appropriate column of report.
13. Total all checks twice and enter in column of report.
14. Total the three numbers and enter total sales on report. This should agreewith the number from the cash register. See sample cash register tape onpage 20.
15. Prepare bank deposit form and envelope.
16. Put Daily Sales Report, credit card slips with settlement total, cash registerreport receipt and yellow copy of deposit slip in daily folder.
17. Cashier takes deposit to Pinnacle Financial Partners.
Problems with cash register or deposit?
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Call Julia Wells, 919-539-5432 or Martha Funsten 919-637-9170
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DONATIONS
ITEMS NOT ACCEPTED AT THE SHOP:Large appliancesBaby cribs and car seatsCell phonesClothing or wire hangersComputers, printers, and fax machinesElectronics (high-fi systems, VCR, DVD, TVs)Exercise equipment (treadmills and heavy equipment)Food itemsLawn mowersMattresses, bed pillowsPaint and chemicalsPersonal hygiene items (shavers, hot rollers)Skis, ski boots, ski polesEncyclopedias, technical books, textbooks and softwareTires and tire chainsUnframed mirrorsWeapons
ITEMS ACCEPTED AT THE SHOP:AntiquesBikesBooks Furniture – clean and gently usedGlasswareHousehold itemsLampsLinensMagazinesPictures and framesPots. Pans, and dishesSmall appliancesSmall toolsSports equipment (see exclusions above)ToysVinyl recordsYard art and flower pots
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PRICING ITEMS
LABELING GUIDELINES1. Pricing items should be done with a partner or approved by a manager.
Designated pricing days for members are Monday and Thursday.
2. Place unique, antique, or collectible items on hold shelf to be appraised by appropriate person.
3. As a general rule, price labels or price tags should be placed in the lower right corner of the item. In upper right corner of the label or tag, write month and day member may purchase item (1 business day after it’s placed on sales floor). Also, identify item on the card, if the price is over $4.99.
4. Masking tape should not be used as a price label.
5. If item has been repaired, mark “repaired”.
6. Electrical, small household appliances, and battery operated items must be tested and marked “works” on sticker. Tie cords with rubber band or twist tie.
7. Use tape around puzzles and game boxes.
8. Use clear tape or wrap to secure two-piece items together (teapot lids, sugar bowls, etc.) Do not place tape on any gold trim.
9. Secure price tags (without string) to linen with a safety pin or tagging gun. Pin in lower right corner.
10. Combine multiple items and sets with safety pins or tape (sheet sets, placemats, tablecloths and napkins, etc.). Provide sizes, measurements, and number of
items.
11. Use clear plastic bags for items with multiple pieces or when items need to be grouped for one price.
12. Place tags with string on items where string can be looped around handle (luggage, purses, drawer pulls on furniture, etc.).
PRICE LABELING OPTIONS1. Computer printed gummed labels.
Please don’t place on the paper area of items.Also to avoid scratching reading and sunglasses, don’t put on the lens.
2. Price labeler gun, for repetitive labeling.
3. Tags (no string) for fabric items such as pillows, linens, and clothing.
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4. String tags for items such as lamps and decorative metal objects.
5. Index cards for larger items and furniture. Tagging guns or safety pins may be used to attach index cards to upholstery pieces. Attach plastic security loop fasteners to the index card to label wooden furniture items. Masking tape should not be used on wooden surfaces since it can damage surface.
JEWELRY LABELS
1. Jewelry marking supplies are stored on shelves between the two bathrooms.
2. Earrings (clip or pierced) may be secured on white cardstock. Slits or two hole punches may be cut into the top of card to accommodate clip earrings. Use a small hole punch or a large straight pin to mount pierced earrings. Add clear tape to the back to assure jewelry does not separate from the card. Prices may be written directly on the card.
Clip-ons
3. Small string tags may be used for bracelets and necklaces. A fold-over gummed label could also be used to mark price. Shorten strings to avoid tangles with other strings.
Small string tag
4. Jewelry sets should be mounted on one larger card.
Staple tri-fold card closed
BOOKS, VHS TAPES, CD’s, DVD’s, and COMPUTER GAMES
Put items in bins marked for books on the back shelves. Books will be sorted and then placed on shelves by the manager of the book department.
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LINEN PRICING GUIDELINES
USE UNSTRUNG TAGS SECURED TO ITEM WITH SAFETY PIN IN LOWER RIGHT CORNER. DO NOT USE COMPUTER LABELS WITH STICKY BACKING.
TOWELS TABLE LINENSWashcloths $0.50 Napkins $.50 eachFinger Tip Towels $0.99 Placemats $.99 eachHand Towels $1.49 * Table linens may be pinned together as sets.Bath Towels $1.99 * Better quality table linens may be priced Bath Sheets $2.99 differently. If so, add tag with price and date.
BED LINENS (Price as individual pieces, which may be folded as a set for display)Pillow cases $0.50Twin Sheets $0.99Double Sheets $1.49Queen Sheets $1.99King Sheets $2.99
COMFORTER SETSPrice as a complete set that would include shams and/or bed- skirt. Display on large hangers with price tag on the hanger. Over-sized plastic bags may also be used if hangers are unavailable. Matching draperies or curtains should be priced separately.
FABRICCotton $2.00 per yardBetter Quality $3.00 per yardDecorator Fabric $5.00 per yardRemnants Price per size/quantity
FABRIC PRICING GUIDELINES
LENGTH
4 ½”
9”
13 ½”
18”
22 ½”
27”
31 ½”37”
YARDAGE
1/8
1/4
3/8
1/2
5/8
3/4
7/8
1
REGULARCOTTONFABRIC
($2.00/YD)
$0.25
$0.50
$0.75
$1.00
$1.25
$1.50
$1.75
$2.00
BETTERQUALITYFABRIC
($4.00/YD)
$0.50
$1.00
$1.50
$2.00
$2.50
$3.00
$3.50
$4.00
HOMEDÉCORFABRIC
($5.00/YD)
$0.63
$1.25
$1.88
$2.50
$3.13
$3.75
$4.38
$5.00
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MARKDOWN POLICY
Prices of items on floor should not be changed except by manager’s direction: use red pen, draw line through old price, write new price below, Initial and date. Only have one mark out per tag. If price is reduced again, begin with a blank tag: write the last price in black, mark through with red pen, write new price, initial and date.
When using 50% off stickers, procedure is the same with one exception: the 50% off label is added without changing the price.
The 50% off label should not be used to do furniture markdowns.
If an item is still on the floor at the end of two (2) months the item will have a 50%Off sticker placed next to the price with the date of placed sticker. This item whenrung up will be 50% off of said price.
If an item is brought to the register with a 50% Off sticker and happens to be listed for the 25% Off Special For the Day it will qualify for additional discount. First ring up item at half price then use the discount button for additional discount.
If that same item is still on the floor at the end of the next month the item is removed from the floor and the price tag or tags are removed. Any items removed after three (3) months will go to various Thrift Shops.
Markdowns should be decided every Monday.
***Important***If an item is an antique, furniture, and/or of some value we will not do a
TWO MONTH markdown. We will give it a little more time on the sales floor.
Volunteers will be responsible for specific areas in the store for markdowns. If you would like to sign-up for a small area please see the manager.
Additional Pricing Information
Communicate with customers that all prices are firm.
If customer continues to try to negotiate price, show them sign posted in front of register.
Please don’t share our markdown schedule with customers.
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SENIORS AND TEACHER DISCOUNTS
SENIORS (Customers 55 years old and older)
Receive 25% discount on the first Thursday of the month.
TEACHERS Teachers receive 25% discount on all school or instructional related
items with a valid school I.D. at any time.
SECURITY INSTRUCTIONS
PHYSICAL SECURITYOPENING:
1. Unlock back door. Close door.
2. Turn off security alarm within one minute after unlocking door. In front of shop, box is on wall by front door, and in back, it is on wall by exit door. EnterCODE then press ‘off’.
3. Relock back door.
CLOSING:
1. Turn on security alarm – enter CODE then press ‘away’. Exit building and lock door within one minute.
In the event the security company calls and asks if everything is OK, we must say password so police are not sent to the store. If password is not said, police will arrive.
Panic Button – All volunteers should know where panic button is located.
CREDIT CARD SECURITY
This reflects A-Z Thrift Shop’s credit card security requirements as required by thePayment Card Industry Data Security Standard (PCI DSS) Program
Scope of Compliance
Currently, A-Z Thrift Shop’s cardholder environment consists only of a limited point-of-sale system connected to the internet, but does not include storage of cardholder data on any computer system.
Due to the limited nature of the in-scope environment, this document is intended to meet the PCI requirements as defined in Self-Assessment Questionnaire (SAQ) C, version 3.2 revision 1.1, released January 2017. Should A-Z implement additional acceptance channels, add additional connected systems, begin storing cardholder data in electronic format, or otherwise become ineligible to validate compliance under SAQ C, it will be our responsibility to determine the appropriate compliance criteria and implement additional policies and controls as needed.
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Security Requirements
Access to the internet for credit card processing is through a direct connection to ourprocessor.
No cardholder data will be collected or stored.
Any cardholder data taken for over-the-phone transactions will be destroyedimmediately after entering the sale. No other cardholder dated is collected or saved.
Through our service provider, Clover Security, all card numbers are encrypted fortransmission.
Protection of Payment Devices
Device in Use: (as of 6/18)
Cover Mini
Located at A-Z Thrift Shop, 1621 North Market Drive, Raleigh, NC 27609
Serial #:
Cashiers will be provided with training that enables them to be aware ofattempted tampering or replacement of devices. Training includes the following:
Cashiers must verify the identity of any third-party persons claimingto be repair or maintenance personnel prior to granting them access tomodify or troubleshoot devices, and will not allow access to the machinewithout explicit instructions from the treasurer or shop bookkeeper.
Cashiers will be aware of suspicious behavior around devices (forexample, attempts by unknown or unauthorized persons to unplug oropen devices). If cashiers notice any irregularities, they will report thoseto the shop bookkeeper or treasurer.
Security Responsibilities
Cashiers - All cashiers will be trained to use the credit card machine and be informed ofthe importance of credit card security and will have read this security policy. In addition,they will have the responsibility to assist in looking for and reporting any theft, damageor unauthorized access that they notice.
Shop Bookkeeper - The shop bookkeeper will inspect the credit card machinefor evidence of tampering each week as a part of reconciling the prior week. Ifany security incident arises, they
Security Awareness
Assistance League of the Triangle shall make all personnel aware of theimportance of cardholder data security
Service Providers
A-Z Thrift Shop shall is using the following service providers.
PNC Merchant Services
Lisa Barnhart - Payment Advisor, First Data: [email protected]
Brian Pelaia – AVP Business Account Executive: [email protected]
PNC Customer Service: 800-742-5030
PNC Technical Support: 800-501-8748
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GENERAL JOB DESCRIPTIONSMANAGER AND ASSISTANT MANAGER
1. Handle day-to-day operations of the Thrift Shop.
2. Schedule Thrift Shop Committee monthly meetings on the first Thursday of month.
3. Decide on Manager’s Specials for Fridays, make calendar for DAILY SALES and make signs for acrylic frames.
4. Primary contact with leasing agent, service providers and alarm company.
5. Review monthly expenses.
6. Serve as a member of the Finance Committee to establish budget.
7. Work with First Vice President to keep insurance updated and bills paid.
8. Develop a yearly calendar for shop openings and closings.
9. Make recommendations to the VP Resource Development regarding additional equipment, supplies and/or materials required for running the shop.
10. Oversee activities of all Thrift Shop teams and positions.
11. Manager maintains list of members who have a key to the shop and retrieves keys from members leaving the Chapter.
12. Review and accept or reject Community Volunteer applications. Send copy of all applications to VP Membership.
13. Send monthly report to VP Resource Development for report to Board at their monthly meeting.
14. Prepare report for general meeting held on the third Thursday of the month.
15. Write Monday updates and quarterly newsletter article when needed.
16. Review and approve all Thrift Shop marketing materials.
17. Do orientations to members and community volunteers, as needed.
18. Check supplies such as toilet paper, papers towels, soap, tissue, cleaning supplies, printer ink, etc. and replace as necessary.
19. Work with Inventory Chair to schedule and design annual inventory.
SECRETARY1. Record shop meeting minutes and email minutes to the shop committee.
THRIFT SHOP BOOKKEEPER
1. Review cash register reports, deposit slips, and Daily Sales Reports. Reconcile any errors and calculate weekly sales total. At the end of the month, tally monthly sales total and write total on white board. Report total to the shop manager to include in her reports to Shop Committee, Board and membership.
2. Prepare monthly sales and use tax report and forward to ALTA Treasurer for payment.
3. Compile monthly income and expense report for shop manager from information provided by ALTA Treasurer.
4. Do cashier orientation and training.
5. Primary contact with credit card provider. Stay informed on credit card changes, regulations and procedures.
6. Maintain credit card and cash register machine supplies. Ensure an adequate supply of bank deposit slips, blank Daily Sales Reports and monthly sales calendars on the front desk.
7. Maintain extra change pouch and replenish as needed. Total should be $117.50 which includes $0.50 pennies, $2 nickels, $5 dimes, $10 quarters, $20 ones, $40 fives and $40 tens.
8. Check candy supply and replenish as needed. Remove cash from candy tin except $10 for making change. Purchase candy as needed.
CASHIER
1. CASHIER MUST STAY AT CASH REGISTER AT ALL TIMES. If it is necessary to leave the cash register, cashier must find a temporary replacement.
2. Must be trained to use cash register, make cash change, and use credit card machine.
3. Check voicemail and return calls or forward messages to appropriate members.
4. Place US Mail in appropriate mail box or on desk in office to be read by Shop Manager or Assistant Shop Manager. Two members must be present when openingmail.
5. Responsible for all Opening and Closing procedures and giving work direction to floor volunteers.
6. If any issues/problems arise, contact manager and/or bookkeeper to inform her of the situation and to help with unresolved issues.
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FRONT FLOOR VOLUNTEER
1. Greet and assist customers.
2. Straighten merchandise.
3. Dust and maintain merchandise area
4. Assist cashier with bagging if needed.
5. Must remain on sales floor unless replaced by a volunteer from the back room.
6. Walk the floor when customers are in the shop to deter shoplifting.
BACK WORKROOM VOLUNTEER
1. Price newly donated merchandise per pricing guidelines. (see pages 22-25)
2. Sort and clean donations.
3. Accept donations and complete Donor Receipt Form located by cash register and bythe back door.
4. Restock displays on merchandise floor.
5. Relieve cashier and front floor volunteer for periodic breaks.
SCHEDULING MANAGER
1. Responsible for sign-up sheet at general meetings.
2. Members notify scheduler if they have changed their scheduled time.
3. IT IS UP TO EACH MEMBER TO FIND A REPLACEMENT IF THEY HAVE TO CHANGE THEIR SCHEDULED SHIFT.
4. Members may split their shift with another member. Both members must sign in on the sign-in sheet..
5. Keep volunteer work calendar updated at the shop and post calendar on AL website.
PROCUREMENT MANAGER
1. Responsible for organizing procurement committee and community procurement events.
2. Communicate with Manager and Assistant Manager about items being donated.
3. Communicate with members when inventory is low.
ADVERTISING MANAGER 1. Responsible for organizing advertising committee.
2. In cooperation with the Marketing Communications committee, manage all thrift shop advertising in magazines, newsletters, newspapers, etc.
3. Responsible for thrift shop flyers.
4. List items online websites such as Facebook, Twitter, eBay and/or Craig’s List.
PRICING MANAGER1. Responsible for replacing supply of pricing labels.
2. Responsible for providing pricing guidelines.
3. Responsible for training new pricers.
PICK-UP SCHEDULING MANAGER1. Organize donation pick-ups.
2. Manage the pickup list located behind the cash register at the thrift shop.
3. Call donors by phone to set up a pickup date.
4. Recruit a pickup team by email.
5. Reserve a truck from one of our contracted real estate agencies by phone. (Remax-Theresa Bagley, Linda Craft, Ida Terbet)
6. Advise the Monday thrift shop team about the contents being delivered especially large items.
7. For each scheduled date, email itinerary and list of donations to the pick-up team.
EMERGENCY INFORMATION
IMPORTANT NUMBERS
POLICE: 911 or 856-6911 (Wake Co. Sherriff’s office) or 829-1911 (Non-emergency, Central Dispatch)
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FIRE & RESCUE: 911
POISON CONTROL: 1-800-222-1222
DUKE PROGRESS ENERGY: 919-508-5400 Report power outage 800-419-6356
WATER/SEWER EMERGENCIES: City of Raleigh 919-250-2737After Hours; 919-829-1930
HEATING & AIR: Service Experts 919-836-8310
SECURITY SYSTEM: ADT 1-800-238-2727
LANDLORD: South Coast Management 404-460-4511Our Contact – Cindy Merrill: 404-460-4511 x244
Cell: 843-816-0160 Email: [email protected]
TELEPHONE & INTERNET: Spectrum Business Line 877-892-2220
INSURANCE: TriSure Insurance Agent, Angela Haywood, 919-719-5637 Selective Insurance Claims 24/7 866-455-9969
LEGAL COUNSEL: Jim Wright, 919-676-3663
CHAPTER CONTACTS: A - Z Committee See page 4Nona Wright 919-676-3663
FORMS
Red SOLD tag to be placed on item.
Give white copy to customer and keep yellowcopy in book until item is picked up. Discard yellow copy after item is picked up.
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