a3 | the future of skills in the changing world of work ... · introducing new working practices...
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A3 | The future of skills in the changing world of work – building skills in the age of automation to set your people apart
Chaired by Lizzie CrowleySenior Skills Policy AdvisorCIPD Skilled Work sponsor
The future of skills in the changing world of work
“As basic automation and machine learning move toward becoming commodities, uniquely human skills will become more valuable”
Devin Fidler, Research Director at the Institute for the Future
Current skills gaps and shortages
Top 10 skills lacking in job applicants
Source: Employers Skills Survey 2017, Scotland data
34%
36%
39%
40%
42%
43%
45%
48%
48%
60%
0% 10% 20% 30% 40% 50% 60% 70%
Persuading or influencing others
Solving complex problems
Team working
Knowledge of how your organisation works
Managing or motivating other staff
Managing their own feelings, or handling those of others
Customer handling skills
Ability to manage own time and prioritise own tasks
Knowledge of products and services
Specialist skills or knowledge to perform the role
Top 10 skills missing amongst existing staff
Source: Employers Skills Survey 2017, Scotland data
39%
40%
41%
44%
45%
47%
51%
51%
52%
66%
0% 10% 20% 30% 40% 50% 60% 70%
Managing or motivating other staff
Persuading or influencing others
Knowledge of how your organisation works
Solving complex problems
Managing their own feelings, or handling those of others
Knowledge of products and services
Team working
Customer handling skills
Specialist skills or knowledge needed to perform the role
Ability to manage own time and prioritise own tasks
Increased workload for other
staff (53%)
Higher operating costs (30%)
Difficulties introducing new
working practices (28%)
Difficulties meeting quality standards (25%)
Losing business to competitors (20%)
Delays in introducing new
products or services (18%)
The need to outsource work
(9%)
Skills deficits are already affecting the bottom line…
Source: Employers Skills Survey 2017, Scotland data
Growing importance of ‘human’ skills
Growing importance of ‘human’ skills
Analytical thinking and innovation
Creativity, originality and initiative
Active learning and learning strategies
Complex problem-solving
Critical thinking and analysis
Leadership and social influence
Reasoning, problem-solving and ideation
Emotional intelligence
Technology design and programming
Systems analysis and evaluation
Emerging skills 2018-2022
Source: Future of Jobs Survey 2018, Wold Economic Forum 2018
Top 10 skills for the future of work
Judgement and decision-
making
Fluency of ideas
Active learning
Learning strategies
Systems evaluation
Deductive reasoning
Complex problem solving
Systems analysis
Monitoring
Source: NESTA/Pearsons 2017
These trends are only likely to intensify ….
Physical & manual 26%
Physical & manual 22%
Social & emotional 24%
Social & emotional 27%
Higher cognitive 22%
Higher cognitive 22%
Basic cognitive 15%
Basic cognitive 12%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2017 hours worked 2030 hours required (demand)
-21%
-
+16%
+32%
-14%
Projected % change in hours worked
Source: McKinsey Global Institute
The business case to action
• internal study to determine the most innovative and productive teams found that they weren’t the ones full of deep technical specialists
• The highest performing teams were interdisciplinary groups that benefited heavily from employees who brought strong soft skills to the collaborative process.
• The important predictors of success were skills like good communication, insights about others, and empathetic leadership
Source: Google, Project Aristotle
Can they be taught?
• A study from MIT Sloan found that soft skills training – even in a factory setting – can improve work productivity in an organization.
• A controlled, twelve-month trial revealed that training in problem solving, communication, and decision-making yielded a 250 percent ROI in eight months.
• Success factors included an overall boost in worker productivity, faster turnaround on complex tasks, and even improved employee attendance.
Developing ‘core’ skills
Develop a learning mindset
Encourage self-reflection
Expand knowledge &
understanding
Leverage powerful LMS
software
Provide opportunities for practice
Provide regular
feedback
What are we doing to help?
The Essential Skills task force
• CIPD
• CBI
• The Careers & Enterprise Company
• Business in the Community
• The Gatsby Foundation
• EY Foundation
• The Skills Builder Partnership
How are we doing it?
Stage 1
Desk research to test Skills Builder against data about what employers look for when recruiting and the expectations of training
Completed June 2019
Stage 2
Testing Skills Builder with employers in roundtables and interviews with employers from a range of sectors.
Completed October 2019
Stage 3
Wider consultation and piloting with trailblazer employers
January 2020-onwards
Stage 4
Publication of the universal framework of Essential Skills, and toolkits to support adoption and use
Spring/ summer 2020
Sebastian Tindall - Head of Learning & Development
March 2020
State of Flux
15% 2.5yrs
Roles to be Automated by 2030 Half Life of Skills - Engineering
“Automation will mean that we should focus
less on technical knowledge and more
on soft skills”
“Automation will mean that we need to reskill
our people”
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BETTER HEALTHHIGHLY ENGAGING, FULLY
INTEGRATED HEALTH
PROMOTION PROGRAMME
We want to make it easier
Automated Care?
Focus on service
Get into the grey
Data Crazy
3 90 59% %Years
Job Related?
Scientist vs Analyst?
DiscretionBalance
Polymath?Relationships