aagenda...clover presales –for you 800-788-9516 clover support –for merchants omaha: 844 -864...
TRANSCRIPT
Clover® History
Clover Family Hardware/Software
Clover App Market
Right Fit for Clover
Clover Resources & Support
What Happens Next
Recap
Q & A
Agenda
aAGENDA
Objectives:
By the end of this presentation you will:
Be familiar with Clover’s background & core components
Gain an introduction to the different benefits of each Clover Hardware
Device and Software Plan
Have identified Clover resources and be able to navigate the Clover App
Market
Start to recognize which merchants may be a good fit for the Clover
solution
Understand the Post Sale Processes for Clover
Smart Payment Technology: The Concept
CLOVER® HARDWARE FAMILY
Clover replaces merchant’s cash register, payment terminal, and
accessories with an integrated suite of products.
CLOVER STATION
CLOVER MOBILE
CLOVER MINI
CLOVER GO
CLOVER FLEX
CLOVER GO NFC
Clover Hardware - CountertopClover Mini Clover Mobile Clover Station
Screen Size 7.0” 7.0” 11.6"
Weight 2.5 lbs. 1.2 lbs. 5.0 lbs.
Power Source Electricity Rechargeable Battery (8-
10hr life)
Electricity
Internet Connectivity Ethernet, Wi-Fi, 3G Wi-Fi, 3G Ethernet, Wi-Fi
Scanning and Camera Front Facing Camera,
Bar Code Scanner
Peripheral
Front Facing Camera,
Trigger Scanner
Embedded
Rear Facing
Camera/Scanner, Bar
Code Scanner
Peripheral
Counter Top Footprint 6.0”x 5.25” Dock plate: 7.75” x 4.75” 11.0” x 7.5”
Printer Integrated Thermal 2
1/4 paper
Thermal 2 1/4 paper,
Low Energy Bluetooth
Mobile Printer
Thermal 3 1/8 paper,
Physically Connected
EMV, NFC and PIN
Debit
Integrated Integrated w/ FD40 PIN Pad or
Mini tether
Mobility Fixed Location Fully Portable Fixed Location
• No physical servers required
(saving $$)
• Connect to our systems via 3G,
Wifi, Ethernet
• Syncs between devices constantly
• Securely stores data – no worries
about theft or damage of devices
Cloud Based Software
Manage business remotely from anywhere
via the Web Dashboard!
Payments Plus (Terminal Software) Bundle - Free
All of the capabilities of a standard credit
card terminal, plus more, including:
Accept credit, debit, and cash
Manage tips, tabs, auths, and
refunds
Closeout Reporting
Customer Mgmt
Syncs with the cloud
Includes support for
EMV® and Apple Pay®
Available on:
Clover Mobile Clover Mini
Clover Flex
Register Pro Software Bundle$29.95 + $5 Security monthly per device
All of the capabilities of the
Terminal Bundle, plus:
Create & manage inventory
Ring up orders
Charge tax
Apply Discounts
Access to all apps (200+)
Think of the Register bundle like an all-
in-one business management system
Available on:
Clover Station
(Register Classic)
Clover Mobile Clover Mini
Clover Flex
The Menu benefit; for restaurants only using REGISTER.
How to Switch Plans
Through the power of the cloud, it’s a simple click in the App Market
Clover App Market
Business Dedicated App Market
• Download features when you need them
• Delete them when you don’t
• Only pay for what you use
• Updates are made to each app quickly
• Sticky and customized
Apps are a HUGE competitive differentiator!
help.clover.com/explore-apps
Clover Product Fit
These are the general guidelines that could mean Clover® is the
Right Fit (not including Go)
• Less than 10 locations
• $100k - $2m in annual revenue
• Familiarity and comfort with cloud-based and smart technology
What Makes an Ideal Clover Merchant
• Clover hardware and apps support many different vertical markets
• Restaurants: QSR and FSR
• Pay at the table & line busting
• Upgrade from a cash register or manual system
• Not replacing Micros, Aloha, etc.
• Retail
• Apparel
• Specialty Stores
• Services
• Hair and Nail Salons
• Doctor’s Offices
• A Clover Station, Mobile and Mini can all can work together on a single MID or
separately. A mixed hardware environment is supported, but a mixed software
environment is not!
Additional vertical based Clover® gaps
No Hotel & Car Rental
No Petro; the Fuel app is limited
No Multi-MID (with the exception of Clover Go)
No EBT Food (beware grocery and convenient stores)
HSA (beware medical with mixed inventory)
Clover is always improving, but there are some gaps in its functionality
Clover Resources, Support,
and Processes
• www.clover.com/home
– You can set up a demo account for
free!
• http://blog.clover.com/
– NEW!
• www.help.clover.com
Instructions on Set Up
Announcement by week on NEW
feature/functionality
Learn how to use feature
Explore Apps (by function or vertical)
Clover Resources
Clover Presales – for you 800-788-9516
Clover Support – for merchants Omaha: 844-864-5449
First Data’s Clover Support
ORDERS CUSTOMER SUPPORT
clover id sent, create clover web dashboard email
activation email
tracking information and links to educational videos
shipped email
installation and training of hardware / software
installation & training
troubleshoot hardware and software
technical support
with hardware and proprietary apps
feature / functionality
eliminating merchant downtimeequipment swaps / returns
ensuring they are correctincorrect orders
Sales Process: Sales Rep
1. Sales rep and merchant reach verbal agreement on product &
pricing
2. Merchant executes contract & Sales rep sends to boarding/support
contact @ i3verticals
3. Sales rep also submits a clean, legible detailed menu for
restaurants
4. Merchant is approved by i3verticals for account (BAU)
5. Sales rep and merchant are notified via email
What Happens Next - Flow
Boarding
Credit Approval
Merchant Profile Built
Clover ID CreatedWelcome
activation Email Sent to Merchant
MSC ticket, adds addendum,
initiates Menu Task
Menu Built
Devices shippedShipped Email
Sent to Merchant
Installation & Training Call
KEY
i3Verticals
FD Systems
Clover Support
The Core Components of any Clover® Sale
Merchant Services
Cloud Based Software
Open App Market
24x7 Support
Security
Custom Hardware
Thank You / Q&A