aag(membership(survey:( findings(and(recommendaons( · opportunity1 score1 annual(mee@ng( 4.24 3.82...
TRANSCRIPT
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mckinley-‐advisors.com
December, 2015
AAG Membership Survey: Findings and Recommenda@ons
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To understand current member percep7ons, iden7fy areas where AAG is successfully delivering value today, and uncover opportuni7es to provide greater
value and support to the field in the future
Project Objec@ve
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Project Phases Survey Launch: 10/20/2015
Reminders Sent: 10/27/2015, 11/3/2015 Survey Closed: 11/10/2015
10.3% Response
Rate
1,475 Complete Responses
575 Par@al
Responses
19,978 Email
Deliveries
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Respondent Demographics
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Respondent Demographics
Non-‐US Respondents N=527
US Respondents N=1,463
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Respondent Demographics
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Respondent Demographics
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Respondent Demographics
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Respondent Demographics
Employment Trends
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Respondent Demographics
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Membership Vital Signs
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Key Finding
AAG ranks above average in terms of net promoter score, but lags in perceived
value to cost and sa@sfac@on. Interes@ngly, employer support is reported to be quite
low for member dues and other professional support.
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Net Promoter Score How likely would you be to recommend AAG membership to a friend
or colleague in the geography field? N=1,528
Net Promoter Score (NPS)=% Promoters-‐
% Detractors
NPS = 20
(10)
(0)
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Net Promoter Score
How likely would you be to recommend AAG membership to a friend or colleague in the geography field?
Overall NPS 20
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Net Promoter Score
How likely would you be to recommend AAG membership to a friend or colleague in the geography field?
Overall NPS 20
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Net Promoter Score
Avg. AAG
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Sa@sfac@on
Overall, how sa7sfied are you with your AAG membership? N=1,587
65% Overall Sa@sfac@on
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Sa@sfac@on
Overall, how sa7sfied are you with your AAG membership?
Overall average 65%
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Sa@sfac@on
AAG
Avg.
Sa7sfac7on Benchmarked (% sa3sfied ra3ng of “4” or “5”)
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Besides AAG’s longest tenured members (who show the highest NPS and sa@sfac@on scores), sa@sfac@on peaks for individuals in years three to ten of membership tenure,
sugges@ng that mid-‐careerists are a cri@cal audience for AAG. This is also an audience that, for many associa@ons, can be overlooked in the focused effort to build a stronger value
proposi@on for young professionals and the tendency to hear from and serve long-‐tenured members who frequently hold
key volunteer leadership posi@ons. Understanding the challenges, iden@fying solu@ons, and developing resources
focused specifically on this key mid-‐career member segment is an important way to con@nue to ensure engagement and high
levels of sa@sfac@on throughout the career lifecycle (see profile matrix on slide 83 for more informa@on).
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Value v. Cost
How would you rate the value of AAG membership compared to the cost of dues? N=1,533
22% Value > Cost
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Value v. Cost
How would you rate the value of AAG membership compared to the cost of dues?
Overall average 22%
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Value vs. Cost
Avg.
AAG
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Employer Support Which of the following best describes how these are most o\en paid for at your
organiza7on/ins7tu7on: N=1,572
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Employer Support Which of the following best describes how these are most o\en paid for at your
organiza7on/ins7tu7on:
Conferences Associa7on dues
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Employer Support Which of the following best describes how these are most o\en paid for at your
organiza7on/ins7tu7on:
Publica7ons Travel for conferences
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Employer Support Which of the following best describes how these are most o\en paid for at your
organiza7on/ins7tu7on:
Online educa7on Face-‐to-‐face educa7on
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Research oden shows a direct correla@on between employer support and sa@sfac@on, perceived value, and other
important engagement indicators. The reported low level of employer support for AAG’s key stakeholders is surprising and an important trend to monitor and consider in future decision-‐making around pricing, posi@oning, and even the
dues structure. AAG must demonstrate high levels of sensi@vity to cost (e.g., Annual Mee@ng loca@on), incorporate strong evidence of the ROI or impact of
par@cipa@on, and carefully avoid the percep@on of “nickel-‐and-‐diming” (e.g., the specialty and affinity group add-‐on
dues.)
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And while the AAG dues structure could be perceived as highly cost-‐sensi@ve since it’s based on ability to pay
(gross income), it’s an uncommon dues structure in the associa@on community and could evoke reac@ons such as frustra@on with pay gaps or unfair dues assessments without any correla@on to value received. This concern is especially pronounced when considering the dues
structures of other associa@ons that AAG members turn to on a regular basis, such as AGU (with its highly
innova@ve and affordable dues model), NCGE (simple, single rate membership) and other associa@ons.
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Member Percep@ons
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Key Finding
Networking and access to mee@ngs are primary drivers in the decision to join, while the Annual Mee@ng and specialty groups rank highest in importance among AAG’s major benefits and services. The Annual Mee@ng and specialty groups also received the highest opportunity
scores.
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Decision to Join Which of the following contributes most significantly to your decision to join/renew
membership in AAG? N=1,587 responses
64% Par@cipa@ng in AAG mee@ngs
39% Networking with peers who have shared interests
38% Staying informed about the latest developments in the field
29% Suppor@ng the field
17% Accessing research about the field
16% Advancing my career/improving competence in the workplace
13% Accessing career guidance or job opportuni@es
12% Accessing professional development/educa@on
11% Subscribing to journals at member rates
8% Accessing members-‐only AAG benefits
3% Other, please specify:
0% Improving my performance/competence in the workplace
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Decision to Join Which of the following contributes most significantly to your decision to join/renew
membership in AAG?
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Decision to Join Which of the following contributes most significantly to your decision to join/renew
membership in AAG?
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Decision to Lapse Which of the following factors contributed to your decision to allow your AAG
membership to lapse? N=354
55% Cost of membership dues exceeded the value I received
23% I joined to take advantage of member discounts for conferences
18% AAG did not provide the benefits I was looking for
16% My employer stopped paying dues
14% I joined a different associa@on that bejer met my needs
12% I led the geography field
7% I didn’t agree with AAG’s strategic direc@on
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Importance of Benefits/Services Importance of AAG Benefits and Services
(% extremely and somewhat important) N=1,515
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Importance Importance of AAG Benefits and Services
(% extremely and somewhat important)
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Community is a cri@cal component of the AAG membership value proposi@on, appearing in the study as a driver in the decision to join. This sense of community
is most likely delivered through AAG’s top ranked benefits and services—the Annual Mee@ng and specialty groups—since they are ideal venues for both face-‐to-‐face
and virtual community building. Posi@oning AAG’s resources as a means for accessing peers and thought leaders and highligh@ng the community aspect of the member value proposi@on is important to bridge
member and prospect expecta@ons with AAG resources.
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Sa@sfac@on of Benefits/Services Sa7sfac7on of AAG Benefits and Services
(% extremely and somewhat important) N=1,445
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Sa@sfac@on Sa7sfac7on of AAG Benefits and Services
(% extremely and somewhat important)
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Not surprisingly, individuals have different expecta@ons and percep@ons of AAG and its benefits and services. Incorpora@ng greater
segmenta@on into communica@ons and ensuring that specific segments can quickly and easily find the resources that are most relevant to them will strengthen the value proposi@on. (Note: A more detailed summary of the dis@nct segments is
provided on slides 83 -‐86.)
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Opportunity Analysis
Opportunity Analysis
Members were asked to rank a series of benefits and services according to their importance and sa@sfac@on on a 10-‐point scale where 10 represented “extremely important/sa@sfied” and 1 represented “not at all important/sa@sfied.” By using a method of analysis known as the “Opportunity Algorithm,” we can iden@fy the factors where AAG has the greatest opportunity to create value based on expressed member needs. The analysis is based on the importance/sa@sfac@on ques@ons posed to members in the electronic survey, and the algorithm is expressed as:
Opportunity = Importance + (Importance – Sa7sfac7on)
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Opportunity Analysis Opportunity = Importance + (Importance – Sa7sfac7on)
Importance Sa7sfac7on Gap Opportunity
Score
Annual mee@ng 4.24 3.82 0.42 4.66
Specialty groups 3.92 3.74 0.18 4.10
Journals 3.78 3.70 0.08 3.85
Public policy outreach 3.57 3.44 0.13 3.70
Website 3.44 3.38 0.06 3.50
Career services 3.33 3.29 0.04 3.37
Online communica@ons 3.36 3.49 0.00 3.36
Knowledge communi@es 3.34 3.31 0.02 3.36
Diversity ini@a@ves 3.15 3.21 0.00 3.15
Educa@onal outreach 3.13 3.31 0.00 3.13
Affinity groups 3.12 3.29 0.00 3.12
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Impact Factor Has your involvement in AAG ever led to:
N=1,191
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AAG’s impact factor is strong, with over 50% of survey par@cipants repor@ng that they had made a
las@ng connec@on with a trusted colleague or gained an opportunity for a new research project as a result of AAG membership. Highligh@ng the value of par@cipa@on with evidence or peer tes@monials
(par@cularly in rela@on to top expecta@ons of membership, such as networking) is a way to
compel greater involvement.
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One in two respondents noted that they perceived AAG to be an inclusive community. Although this number may be lower than ideal, there were no specific audience segments that reported feeling unwelcome. Respondents were
less likely to report that AAG valued their opinions.
Key Finding
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Percep@ons of AAG How would you rate your agreement with the following statements?
(% Strongly Agree and Agree) N=1,393 CURRENT MEMBERS
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Diversity
How would you rate your agreement with the following statements? (% Strongly Agree and Agree)
CURRENT MEMBERS
African American/
Black
Asian/ Pacific Islander
American Indian/ Alaskan Na@ve*
Caucasian/ White
Hispanic/ La@no Mul@-‐ethnic Other
N=48 N=91 N=5 N=841 N=43 N=22 N=38
I'm proud to be an AAG member 81% 73% 40% 65% 60% 59% 72%
I feel like AAG is an inclusive community 65% 62% 60% 57% 53% 36% 53%
AAG values my opinion 59% 47% 40% 36% 33% 36% 38%
I see my interests reflected in AAG work 69% 69% 0% 53% 56% 43% 63%
Par@cipa@on in AAG programs is easy 67% 64% 100% 63% 55% 65% 61%
*Low response rate
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Diversity
How would you rate your agreement with the following statements? (% Strongly Agree and Agree)
CURRENT MEMBERS
LGBTQ Persons living with disabili@es
N=89 N=49
I see my interests reflected in AAG work 48% 47%
Par@cipa@on in AAG programs is easy 45% 46%
AAG values my opinion 27% 35%
I feel like AAG is an inclusive community 43% 49%
I'm proud to be an AAG member 56% 63%
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Percep@ons of AAG
How would you rate your agreement with the following statements? (% Strongly Agree and Agree) N=338 FORMER MEMBERS
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In a large professional associa@on, members can oden feel lost or under-‐valued. For AAG, where the Annual Mee@ng represents a major channel for accessing the community but the sheer size could limit interac@ons,
it’s important to develop targeted and sustained ini@a@ves aimed at vulnerable segments (new
members, first-‐@me ajendees, new to the field, non-‐U.S., etc.) to aid in naviga@on and engagement. AAG should also consider highligh@ng key findings from the research study to demonstrate that the associa@on is listening and underscore that the associa@on exists for
its members.
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Percep@ons of AAG How would you rate your agreement with the following statements?
(% Strongly Agree and Agree) PAST MEMBERS
African American/
Black
Asian/ Pacific Islander
American Indian/ Alaskan Na@ve*
Caucasian/ White Mul@-‐Ethnic* Hispanic/
La@no Other
N=10 N=25 N=1 N=175 N=3 N=11 N=12
I'm proud to be an AAG member 67% 60% 100% 49% 33% 64% 67%
I see my interests reflected in AAG work 60% 50% 0% 47% 0% 55% 58%
Par@cipa@on in AAG programs is easy 40% 52% 0% 43% 0% 36% 67%
I feel welcomed in the AAG community 44% 60% 0% 43% 0% 45% 36%
AAG values my opinion 20% 24% 0% 26% 0% 27% 33%
*Low response rate
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Percep@ons of AAG How would you rate your agreement with the following statements?
(% Strongly Agree and Agree) PAST MEMBERS
LGBTQ Persons living with disabili@es
N=15 N=15
I'm proud to be an AAG member 47% 67%
I feel welcomed in the AAG community 40% 60%
AAG values my opinion 27% 36%
Par@cipa@on in AAG programs is easy 26% 67%
I see my interests reflected in AAG work 54% 71%
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When asked to describe the current and ideal AAG, diversity and inclusivity again appeared as
major themes.
Key Finding
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The State of AAG
How would you describe the ideal role of AAG in the future?
N=817; Random Sample of 100
All encompassing (32%)
Academic (11%)
Community (11%)
Out dated (7%)
Bureaucra@c (7%)
Not diverse (4%)
Too large (4%)
How would you describe AAG as it exists today?
N=877; Random Sample of 100
More diverse (11%)
Show more inclusivity (10%)
Less academic-‐oriented (8%)
More engaged (8%)
Advocate more (7%)
At the forefront of the field (6%)
More professional development (5%)
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Con@ngent Faculty
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Con@ngent faculty report holding their posi@ons out of necessity rather than choice, with only one in three respondents par@cipa@ng in a union and many seeking permanent contracts or more formal career support from their ins@tu@ons. And while the majority of respondents teach at only one ins@tu@on, compensa@on for extracurricular
ac@vi@es is low.
Key Finding
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Work Setng Con7ngent Faculty = Full 7me, non-‐tenure track and part-‐7me faculty N=149; 15% of respondents
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Unions
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Decision to be Con@ngent Which of the following has contributed most significantly to your
decision to hold a part 7me posi7on? N=32
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Courses Taught
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Extracurricular Ac@vi@es Please indicate whether you’re involved and/or compensated for the following
ac7vi7es N=244
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Con@ngent Faculty Support How could the ins7tu7ons at which you teach beier support
con7ngent geography faculty? N=117
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Con@ngent Faculty Support How could the AAG beier support con7ngent geography faculty?
N=118
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AAG Marketplace
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AAG’s audiences have many op@ons when it comes to accessing professional support. And while networking and community are cri@cal
drivers in the decision to join and engage, other associa@ons outpace AAG in these areas.
Key Finding
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Resources Top resources/organiza7ons you turn to for support
9 most popular answers N=679
American Geophysical Union
Na@onal Council for Geographic Educa@on
American Society of Photogrammetry
and Remote Sensing
Esri Urban and Regional Informa@on Systems
Associa@on
Canadian Associa@on of Geographers
American Associa@on of the Advancement of
Science
American Meteorological
Society
American Geographical Society
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Marketplace Do you consider AAG or another organiza7on to be the best provider of the following:
N=1,557
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AAG Journals
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Journal Readership How o\en do you typically read ar7cles in the following journals?
N=1,563
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Publishing
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Publishing Which of the following factors are most important when considering journals for
manuscript submission? N=1,527
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Sa@sfac@on with Journals Level of sa7sfac7on with the following aspects of AAG journals
(% very sa7sfied and sa7sfied) N=1,125
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Sa@sfac@on with Journals Level of sa7sfac7on with the following aspects of AAG journals
(% very sa7sfied and sa7sfied)
Reputa7on of Journal Reputa7on of Editors Journal Impact Factor Visibility
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Sa@sfac@on with Journals
New content (18%)
Balanced content majer (14%)
Open access to content online (7%)
Email no@fica@ons for new issues (7%)
More journals on specific issues (4%)
What single change would make AAG journals more valuable to you? (5 most popular answers)
N=689; Random Sample of 100
Top Content Requests • Applied and ac@vist geography • Public policy and management • Industrial/commercial geography • Physical/Environmental geography • Social geography
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New Journal Do you support the addi7on to the AAG journal suite of a new interdisciplinary journal?
N=1,420
“AAG is a community of geographers, while there are plenty of relevant
journals on environmental change already”
“Interdisciplinary is very important to promote the development of the
discipline”
“AAG Journals are of high quality a new addi@on will be welcome”
“AAG should try to increase the impact factor of current AAG journals”
“Campuses are losing interest in geography but gaining interest in interdisciplinary environmental programs, so this proposal matches that trend” “Geography should
claim its place at the forefront of environmental research”
“I would worry that yet another journal could dilute and segregate the overall human-‐environment core of the field”
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New Journal How likely are you to read a new AAG interdisciplinary journal broadly focusing on
environmental change? N=1,418
71% Likelihood
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New Journal How likely are you to read a new AAG interdisciplinary journal broadly focusing on
environmental change?
Overall average 71%
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New Journal If the proposed journal goes forward, which of the following would you recommend for
a journal format? N=1,335
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New Journal In what areas besides environmental change/physical geography should the AAG
consider introducing a new journal? 10 most popular responses
N=459; Random Sample of 100
Cultural Geography
10%
Economic Geography
7%
Environmental Geography
7%
Geospatial Technologies
7%
Geographic Information System 5%
Human Geography
5%
Political Geography
4%
Social Theory 4%
Sustainability 3%
Urban Studies 3%
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Annual Mee@ng
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While the Annual Mee@ng ranks high in value and sa@sfac@on, there are some opportuni@es to improve the experience for key segments
(new members and new to the profession) and perhaps focus on more innova@ve and forward-‐
focused content.
Key Finding
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Annual Mee@ng Please rate the following AAG Annual Mee7ng programs and services
N=1,171
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Annual Mee@ng
Which words would you use to describe the annual mee7ng?
N=1,180
Five Most Cited Words
Academic 35%
Broad 29%
Collegial 22%
Diverse 19%
Educa@onal 18%
Five Least Cited Words
Responsive 1%
Narrow 1%
Visionary 1%
Leading 2%
Innova@ve 3% NPS = 25
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Barriers to Ajending Please select the primary reason you haven’t aiended the AAG
annual mee7ng more frequently. N=977
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Member Profiles
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<1 year 1-‐2 years
3-‐5 years
6-‐10 years
11-‐15 years
16-‐20 years
20+ years
% Value > Cost 31% 28% 23% 16% 14% 10% 29%
Net Promoter Score 8 13 16 17 13 4 45
Top Reason to Join Par@cipate in mee@ngs
Most Important Benefit Annual Mee@ng
Most Sa7sfied Benefit Annual Mee@ng Specialty groups
% AAG Primary Professional Org. 16% 31% 37% 48% 61% 64% 63%
% Would Read New Journal 38% 28% 25% 24% 32% 25% 22%
% Promoters of Annual Mee7ng 10% 23% 29% 33% 30% 34% 43%
Membership Tenure
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University / College Government Private Sector Non-‐Profit
% Value > Cost 20% 26% 17% 33%
Net Promoter Score 20 8 7 -‐2
Top Reason to Join Par@cipate in AAG mee@ngs
Stay informed about the latest developments in the field
Par@cipate in AAG mee@ngs
Most Important Benefit Annual Mee@ng Journal Annual Mee@ng
Most Sa7sfied Benefit Annual Mee@ng
% AAG Primary Professional Org. 49% 26% 24% 24%
% Would Read New Journal 73% 65% 63% 71%
% Promoters of Annual Mee7ng 22% 18% 16% 23%
Employer Sector
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Regular Member Student Member Interna7onal
Member Re7red Member
% Value > Cost 18% 21% 36% 47%
Net Promoter Score 18 20 14 49
Top Reason to Join Par@cipate in mee@ngs
Stay informed about the latest developments in
the field
Support the field
Most Important Benefit Annual Mee@ng Specialty group
Most Sa7sfied Benefit Specialty groups Annual Mee@ng
% AAG Primary Professional Org. 55% 37% 21% 53%
% Would Read New Journal 72% 73% 73% 76%
% Promoters of Annual Mee7ng 33% 26% 23% 34%
Member Type
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Human Geography
Physical Geography
GIS, Cartography, Remote Censing
Coupled Natural and Human Systems
% Value > Cost 23% 17% 26% 23%
Net Promoter Score 25 12 20 31
Top Reason to Join Par@cipate in mee@ngs
Most Important Benefit
Annual Mee@ng Specialty groups Annual Mee@ng
Most Sa7sfied Benefit Annual Mee@ng Specialty groups Annual Mee@ng Specialty groups
% AAG Primary Professional Org. 56% 56% 43% 57%
% Would Read New Journal 62% 92% 70% 91%
% Promoters of Annual Mee7ng 41% 28% 33% 38%
Primary Focus
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Decision to Lapse Which of the following factors contributed to your decision to allow your AAG
membership lapse?
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New Journal How likely are you to read a new AAG interdisciplinary journal broadly focusing on
environmental change?
Overall average 71%
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Extracurricular Ac@vi@es Please indicate whether you’re involved and/or compensated for the following
ac7vi7es
Involved, compensated Involved, not compensated
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Appendix
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Marketplace Do you consider AAG or another organiza7on to be the best provider of the following:
AAG Other AAG Other AAG Other AAG Other AAG Other AAG Other AAG Other Collabora7on and research
Networking and collabora7on opportuni7es
Career support
Primary professional affilia7on
Mee7ngs and Events
Trusted Source
Sense of community
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Annual Mee@ng Approximately how many 7mes have you aiended AAG’s annual mee7ng?
N=1,479
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Annual Mee@ng Approximately how many 7mes have you aiended AAG’s annual mee7ng?
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Barriers to ajending Please select the primary reason you haven’t aiended the AAG
annual mee7ng more frequently?