aams case study operations management
DESCRIPTION
Operations ManagementTRANSCRIPT
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Photo courtesy of Mark Mennie Photography
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MissionThe core purpose of AAMS is to advance
safety and quality in air medical and critical care transport1
Voluntary non-profit organizationEncourages members to maintain a standard
of performance, reflecting safe operations and efficient, high quality patient care
1http://www.aams.org/AAMS/About_AAMS/aams/AboutAAMS/About_AAMS.aspx?hkey=f9082019-f03e-4cca-987e-ecfc1e47ad5d
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Timeline
1980Founded as American Society of Hospital Based EMS Air Medical Services (ASHBEAMS) in Houston, TX
1988Changed name to AAMS
1986
First Safety Congress held in Dallas, TX
1999
Enhanced and improved the web site with up-to-date information on government affairs issues
2004Wins coveted Associations Advance America Award of Excellence
2010
The 2010 Air Medical Transport Conference is held in Ft. Lauderdale, FL in October and draws over 2300 attendees – focused heavily on Safety Best Practices
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Customers
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AgilityShort Term Long Term
+Notifications to members of changing laws
- Filling canceled exhibition space
- No strategic plan
- Relies heavily on annual meeting for income
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Leading IndicatorsEntire association field is losing membership and having lower attendance
=
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Lagging IndicatorsMember feedbackMany complaints about registration at annual
meetingThis year hired professional company instead
of temps
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Challenges to Innovation
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Disruptive InnovationDevelopment of critical care ground
ambulancesNew members, more moneyNew benefits need to be created
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Zone of CapabilityZone 6 – Willing, able, but not ready
Staff is willing and able
Membership (who needs to make changes) is not ready
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UnDeR MetricsUnavailable
Unknown
Decayed
Restricted
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Scenario AnalysisScenario 1
Mergers – Reducing the amount of dues paid
Scenario 2Leadership moving the association
in a direction the members are not supportive of
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Path to FollowRapid Path
Strategic plan
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Questions