abc of man management
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A .B.C OF MAN MANAGEMENT
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Managing, supervising, being aleader is
the hardest job in the world!
Because each human being isdifferent and you have to learn how
to drive each one of them
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Human are the most complexand complicated beings you'llever have to deal with.
Many of them have
similarities but every one ofthem in this world is differentand they all work in a slightly
different way.
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Our job as a leader is to getthese complex humans
working asefficiently as possible.
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Managing people is likeholding a dove in your
hand.
If you hold it too tightly you killit,
but if you hold it too loosely,you lose it.
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Select right person forthe job
Create a PositiveWorkplace
Respect every
employee
A B C of Good
Management
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We fail as a manager when wedont monitor their activities
on daily basis and only expectresults by the end of monthWe fail when we put too much
of control and we dont allowpeople to share their views, failto resolve their concerns and
we fail to retain talent an teambuildingWe need to maintain right
balance of
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Your sales men are mostimportant
people for you because they
are theone bringing business to you
and theyare the one who make you
successfulor failrespect them. Dont criticize people,
discuss their improvement
areas
A B C of Good
Management
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A B C of Good
ManagementTrain your people how to dothe job,before you expect them to
do the jobControl work of your peopleMotivate your people
Develop your peopleBuild team out of the groupOnly when you build up
team people
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Definition ofmanagement
Management is a process ofdoing any task which involves foursteps
1. Planning
2. Organizing
3. Executing
4. Controlling
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Definition of Selling
Selling is identifying customersneeds and presenting your
product in such a manner thatcustomer feels that it is thesame product he is looking
forward toand buy the product
Customer will buy only if he likes
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Lets hear a Story
Team work
of
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We can learn a lot from the geesEvery year gees come to India flying
about 10000 km form SiberiaThis is possible for them only because
they fly with team work.They fly in V formation which increases
their flying efficiency by 70%If they try to fly individually they will notbe able to reach IndiaOn their journey they show absolute team
work, if one gees fall sick two gees comedown to take care of him and dont leavehim alone till the time he is fit to fly againor die
The leader gees fly in the front and this
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So like gees when managers formteam the efficiency of the group is
improved to great extent.Team will always accomplish better
result than when there is no team
work and people work as individualsRemember there will be no teamwithout a good team leaderAs a manager your first job is togain confidence of your teammembers and build a team, for thatyou have to be a leader
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Leadership
Leadership is ability ofinfluencing people to do the
job you want them to do,willingly, without usingauthority
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THE ICEBERG
SEALEVEL
BEHAVIOR
VALUES STANDARDS JUDGMENTSATTITUDEMOTIVES ETHICS - BELIEFS
KNOWNTO OTHERS
UNKNOWNTO OTHERS IMPACT
Your attitude affects yourbehavior and your behavior
affects your people10%
90%
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Attitude of manager ? Since your attitude affect your
behavior try to have right attitude
Positive mental attitude /proactive Willing to lead by examples Willing to adapt to different situations
Caring for the growth and
development of his team members
Open minded and receptive to newideas
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Attitude of manager ?
Modest and unselfishUnderstandingPeople lovingTeam playerEmpathetic
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Skills of Managers Learn skills essential for
managersSelling SkillsPlanning skillsOrganizing skillsCommunication skillsDecision skill
Human Relation skillsMotivational skills
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Skills of
ManagersSupervisory skillsProblem solving skills
Adjustment skillsListening skillsTime management skillsReport analytical skillsCreativity
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BE A ROLE MODEL
Children learn much
more from what theySEE than what theyHEAR.
Thats why we needto be their worthyrole model.
People become
mirror images of
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How to motivate
peopleYou can motivate people if youknow what motivates them
Find out what motivatespeople and help them toachieve the same, everyindividual have differentmotivation
Motivatin is ivin reason
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Tools you have formotivation
Incentive scheme
Career growth
Recognition
Appreciation
Hike in salary
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Why Motivate?
Helps your most productiveemployees become better
Helps less productive employeesbecome more productive
Prevents management fromoverlooking high-potentialperformers
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How to spot a motivatedworkforce
Motivated EmployeesContribute to a positive work environmentAffect the morale of those around them
Are team players
Are willing to go the extra mile in a crisis
Put a friendly face to your good nameCare about the companys image and success
Are more likely to be self starters and innovators
Have strong personal goals
Want to keep their jobs or move within the company
Have a healthy work ethic
Are committed to problem solving
Are good for your business
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How to spot demotivatedemployee
De-Motivated EmployeesDo not attract or retain clients or
customers
Negatively affect the morale of peoplearound them
Often quit or get themselves fired
Do not care about the companys image orsuccess
Call in sick more often than satisfied
employees in order to do anything else(and may even become ill from the anxietyof going for joint work).
Will talk of problems most of the times
May do what is asked of them, but will
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Balancing
Leadership &Management
MANAGEMENT
LEADERSHIP
(wea
k)
(weak)
(weak)
SURVIVE THRIVE
DIEQUICKLY
DIESLOWLY
Right focusToo little controlPoor discipline
good performanceGood motivation
No focusNo big pictureOut of control
No processes or systemsPoor performancePoor motivation
Balance controlBoth processes and peopleSupported
Excellent performance andexcellent discipline
Aiming for perfectionLittle delegation orempowerment
Good discipline/ controlAverage performancePoor motivation
(strong)
(strong)
stron
g
wea
k
strong
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Understand your team members
You can divide all your teammembers to four basic categories
Business is people
Business Management is
PeopleManagement
People Management
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Understand your team members
You can divide all your teammembers to four basic categories
q Understand your team members
q You can divide all your teammembers to four basic categories
People Management
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Understand your team members
You can divide all your teammembers to four basic categories
q Understand your team members
You can divide all your team membersto four basic categories
People Management
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Learning PeopleManagement
High efforts CHigh skills
High Result
High efforts
DLow skills
Moderate Result
Low skills
A
Low effortsLow Result
Low efforts B
High skillsModerate Result
S k I l l s
eff
orts
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A
Low skills+ Low efforts
In order to mange these people youneed to train them and motivatethem strongly to increase efforts
also to keep controls on their
People Management
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People Management
High Skills low efforts
These people require no trainingbut strong control an motivationform you to ensure performance
q High Skills low efforts
These people require no trainingbut strong control an motivationfrom you to ensure performance
B
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D
q High efforts low skillsThese people require training to
perform as their efforts arealready high and they are already
motivated
People Management
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People Management
q High Skills and High Efforts
These people are the star performersyou need to keep them motivated andmaintain a close relationship, they areassets to any organization, they need
to be trained and groomed for nextposition
C
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Seven
Habits of
EffectiveManagers
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The most selfish one letter
word...........
"I"
They Avoid it.
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The most satisfying two-letter
word.......
"WE"
They Use it.
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The most poisonous three-letter
word.....
"EGO"
They Kill it.
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The most pleasing five-letterword.......
"SMILE"
TheyKeep it.
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The hardest working
seven-letter word..
"SUCCESS"
They Achieve
it
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The most powerful nine-letter word....
"KNOWLEDGE"
TheyAcquire it.
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Final lesson for
Managers Dont Fire People, Create
Fire in Them
Motivate Yourself and YourTeam
Only if you are yourself
motivated you can motivateyour team members
Treat your people as you
want ou to be treated b
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AMAR BIR