Abdul Azim S/o.Abdul Rahim, Door#: 8-25-8,Tamil Street, Chinna WaltairVisakhapatnam -530 017.

E-mail: abdulazeem42@rediffmail.comMobile: +91– 9700646465/9703646465

OBJECTIVES

Seeking Leadership assignments in Operations Management with a growth oriented organization in the BPO/ ITES / Telecom industry.

SUMMARY

A dynamic professional with 8 years & 4 months of rich experience in Operations Management, Quality Assurance, Client Servicing and Team Management in the BPO industry.

ROLES AND RESPONSIBILITIES

o Take care of Capacity Planning for the teams in the section.o Prepare data with regards to Desk Utilization for the team.o Prepare VP Deck (Snapshot of overall Performance, Attrition etc) for Monthly VP Meet.o Prepare & circulate all the Daily, Weekly & Monthly MIS.o Prepare & circulate BCP Call tree to all the teams in the VP Section.o Data Management and Performance Trackers updation.o Preparing PMIs (Stacks) in the VP Section all the teams in the VP Section..o Preparing External MIS and circulating that to the Business Area.o Segregating and Preparing RnR Certificates for the section.o Prepare CSE-YTD Stacks & AMO PMI for the section.o Creating Queues in SD-Static application & updating them in required applications.o Maintenance of Databases in the Section.o Generating QC Samples for all the Processes in the VP Section (Cards).o Coordinate with Clients in terms of process related changes or escalations.o Coordinating with the Training Department on an ongoing basis in developing new

training methodology to produce quality agents before being inducted into production.o Conduct a focus group session with agents at least once a week to address their

grievances / concerns / feedback / suggestions.o Increased productivity by managing agents to adhere to timings and break allocation.o Collating all the concerns in the Section & resolving them with the Senior Management.

NOTABLE ACHIEVEMENTS

o Got Top Performer Award for the Month of June’14. o Got Special Recognition Award for the Month of Oct’13.

TRAININGS

Have undergone various sort of trainings like BQT, H2O, QRC and Organizational development.

TECHNICAL EXPERTISE

Tools : MS Office, MS Excel, MS Word & MS Power point.Languages : C, C++

EDUCATIONAL QUALIFICATIONS

Pursuing B.Sc (Computers) Final year from AQJ Degree College. 12th Standard (Science) with 63% from Vizag Defence Academy. 10th Standard with 68% from Kotak Salesian School.

WORK EXPERIENCE

Working as a MIS-Executive for Cars Section in HSBC-GSC Vizag for the past 4 years & 3 months.

Worked with as a SME with IBM (Bangalore) for 42 months.

Passport Details

Name (as in Passport): Abdul Azim Passport Number: H6439721 Date of Issue: 15/09/2009 Date of Expiry: 14/09/2019

PERSONAL PROFILE

Name : Abdul AzimDate of birth : 29.May.1988 Sex : MaleMarital status : MarriedNationality : IndianLanguage Proficiency : English, Hindi, Telugu and Urdu.

CERTIFICATION

I hereby declare that the above information is true and correct to the best of my knowledge.

Place : Vishakapatnam

(Abdul Azim)