abigail rowe resume
TRANSCRIPT
312 Corbett Bluff DriveRuskin, FL 33570
(813) [email protected]
Abigail Rowe
Objective
Education
Experience
To secure a Bodily Injury claims adjuster position with a solid, progressive company which offers opportunities for career advancement, as well as the opportunity to refine my knowledge, skills and abilities.
12/2006 FLORIDA STATE UNIVERSITY Tallahassee, FLBachelor of Science Degree Real Estate, Finance & Multinational Business
12/2010 – 02/2016 USAA Tampa FL
Auto Injury Adjuster II Experience handling claims in Florida, Georgia, Tennessee, Alabama, North
Carolina, Kentucky and South Carolina. Conduct timely and thorough investigations, analyze facts, interpret laws and
regulations, and render determinations including compensability and medical determinations within state compliance.
Timely coverage analysis and communication with policyholder based on application of policy information to facts or allegations of each case
Work in a high volume environment, with the ability to perform multiple tasks at the same time, including maintaining current diary, returning voicemails promptly and maintaining a manageable pending.
Verify the nature and extent of injury and property damage by obtaining and reviewing appropriate records and damages documentation; evaluate bodily injury claims with the assistance of Colossus; respond to bodily injury demands presented by injured claimants and attorneys.
Responsible for prompt and proper disposition of claims within delegated authority. Negotiate disposition of claims while recognizing and implementing alternative means of resolution.
Established and maintain a high level of positive working relationships with internal and external customers ensuring customer satisfaction.
01/2007 – 12/2010 Travelers Insurance Tampa , FL
Liability Claims Adjuster Experience handling claims in Florida. Conduct timely and thorough investigations, analyze facts, interpret laws and
regulations, and render determinations including compensability and medical determinations within state compliance.
Timely coverage analysis and communication with policyholder based on application of policy information to facts or allegations of each case.
Verify the nature and extent of injury and property damage by obtaining and reviewing appropriate records and damages documentation.
Responsible for prompt and proper disposition of claims within delegated authority. Negotiate disposition of claims while recognizing and implementing alternative means of resolution.
Established and maintain a high level of positive working relationships with internal and external customers ensuring customer satisfaction.
05/2006 – 08/2006 Merrill Lynch Miami, FL
Intern Researched for compliance; reviewed compliance registration information for
financial advisors to make sure they are in compliance with state regulation. Reviewed mutual fund reports for exchanges and breakpoints. Compiled market, industry and stock research reports and then modeled report
into a spreadsheet; miscellaneous administration.
9/2005 – 05/2006 Dept. of Children & Families Tallahassee, FL
Receptionist Provided administrative support to office managers; as well as receiving all
incoming calls, and then routing them to their respective departments.
5/2004 - 8/20041/2003 - 8/2003 Dave and Buster’s Miami, FL
Front Desk/Customer Service Built rapports in order to develop good relationships with guests. Guided guests through their retail, game rental, and dining experience, while
processing orders quickly and efficiently at the checkout counter.
8/2001 - 1/2003 Civil-Cadd Engineering Miami, FL
Receptionist/Secretary Researched cost, client data and duration of past and present projects. Assisted the office manager and associates with incoming calls, appointments,
billing, and filing.
Additional Training Florida All Lines Adjuster 620 license Alpha Kappa Psi Strong negotiation and customer service skills AIC Designation pending Enterprise Response Team at Travelers (Catastrophe claims) March of Dimes & United Way Campaign