about agility
TRANSCRIPT
AgilityThessaloniki’s Agile & Lean meetup, 07/04/2017
Nikos Batsios, Agile Coach
3http://modernagile.org
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Make People Awesome
MAKE PEOPLE AWESOME
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Consider your whole ecosystem, people who use, buy, sell, fund, make your products or services
Understand and learn about their pains, what hold them back, what aspire them
Make all these people awesome
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TEAM AWESOMENESS @ KING
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A common goal for our teams is to strive to be a high-performance team that communicates and collaborates well both within and outside the team. In that spirit, we are testing a concept that I call “Team Awesomeness”
Matti KlassonDevelopment People Lead @ King
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TEAM AWESOMENESS @ SPOTIFY
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– Henrik Kniberg & Kristian Lindwall, Sep 2014.
Awesome Cards - visualising
MAKING USERS AWESOME
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Product development, engineering, marketing, user experience, support, everyone is a key player in the game of building great and sustainable products and services that rely on helping users to have deeper, richer experiences. Not just in the moments while they’re using them but, more importantly, in the moments when they aren’t.
The goal is to craft a strategy for creating successful users. Making your customers awesome and they will tend to be your natural promoters.
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Make Safety a Prerequisite
MAKE SAFETY A PREREQUISITE
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Safety is a basic human need and a key to unlocking high performance.
Making safety a prerequisite requires making your collaborations, products and services safe.
Protect people’s time, money, health, information, reputation and relationships.
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“People aren’t afraid of failure, they’re afraid of blame.”
Seth Godin
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“If you have a culture of fear none of your fancy practices or processes will help you”
BLAMELESS PROBLEM SOLVING
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“Making mistakes is an inevitable byproduct of doing innovative work. But at Etsy, we strive to create a blameless culture where it’s safe not only to make mistakes, but to speak up about them. After all, mistakes can be valuable and rich sources of learning”
“Our intention is not just to learn from our mistakes, but also to cultivate a mindset where everyone is continuously unearthing new opportunities for improvement. We’re building scalable internal processes, training more facilitators, and implementing practices that encourage a healthy and just learning culture.”
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Experiment & Learn Rapidly
EXPERIMENT & LEARN RAPIDLY
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Learn rapidly by experimenting frequently. Make safe to fail ‘controlled’ experiments so you are not afraid of failure.
Speed is key with this principle. Don’t wait long periods of time before learning that something isn’t working.
Experimenting & learning rapidly will help you to achieve continuous improvement.
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EXPERIMENTS @ AIRBNB
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A responsibility for the Data team at Airbnb is to scale the ability to make decisions using data
We democratize data access to empower all employees to make data-informed decisions, give everybody the ability to use experiments to correctly measure the impact of their decisions, and turn insights on user preferences into data products that improve the experience of using Airbnb
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EXPERIMENTS @ AIRBNB
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Deliver Value Continuously
DELIVER VALUE CONTINUOUSLY
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Deliver value continuously considers quality at every level, continuous flow of valuable work and continuous deployment in a safe way.
Delivering value even if you don’t have the complete feature ready. This does not necessarily mean releasing a product or feature to the general public. Focus on delivering a half-baked idea to “someone” to quickly receive feedback.
Focus on delivering value constantly
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Make People Awesome
Customer Collaboration Over Contract Negotiation
Make Safety a Prerequisite
Experiment & Learn Rapidly
Deliver Value Continuously
Individuals and Interactions Over Processes and Tools
Responding to Change Over Following a Plan
Working Software Over Comprehensive Documentation
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AGILE FLUENCY
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Focus on Value
Deliver Value
Optimize Value
Optimize for Systems
https://martinfowler.com/articles/agileFluency.html
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PRACTICES
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WHY AGILE
WHY AGILE?
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The Digital Space is a highly competitive market that requires
o Quick Business Feedbacko Flexibility to incorporate this
feedbacko High Performance to Reduce
Time to Market
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DEMAND MANAGEMENT
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Focus on functionalities and features that really deliver value to users
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WHAT IS AGILE
WHAT IS AGILE
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o Agile is not a way to implement Quick and Dirty solutions
o Agile is Disciplinedo Requires close collaboration between
Business and IT
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close collaboration
flexibility to accept changes
cross functional, self managed, stable teams
prioritization based on value to
customers
visual managementtransparency simplicity
short iterations
regular reflections
PARADIGM SHIFT
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o From project oriented to product and value orientedo From breaking teams after project delivery to create stable teams for a
long period of timeo From predictive approach and late feedback to adaptive approach and
continuous business and customers involvemento From silos thinking to joint ownership and responsibility on a shared
product vision
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CYNEFIN
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REFERENCES
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o ModernAgileo Your Path through Agile Fluencyo The Cynefin MiniBooko re:Worko High Performance Team Coachingo agilemanifesto.orgo Introduction to Agile (AXA Agile white book)
