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State of the States: CIO Priorities, IT Trends

and Policy Issues

TASSCC Annual ConferenceAugust 11, 2009

Doug RobinsonExecutive Director

NASCIO

About NASCIO

� NASCIO represents state chief information officers and information technology executives from the states, territories and D.C.

� NASCIO's mission is to foster government excellence through quality business practices, information management, and technology policy.

Cross Boundary Collaboration

Customer Service

Enterprise Architecture

Strategic Planning

Procurement and Sourcing

State IT Governance

Provision of

State IT Infrastructure

Legislation, Policy and

Directives

Frontline in Securing State

IT Assets

Manage, Deploy, and Develop State

IT Resources

State CIOState CIO

Multifaceted Role of State CIO Emerging Trends in Government

� Is “tradition” sustainable? Is the role of government being redefined?

� With fiscal crisis, “Price of Government” is being questioned

� Forces of Change: inevitable and demanded by citizens

� Leadership: vision, leading change, guiding

� Collaboration is King

� Information wants to be free!

� Bringing the focus to the “enterprise”� Leading change – cultural resistance� Cross functional collaboration - across agencies

and beyond state government� State IT workforce – demands, skills, sources� Facilitating efficient, safe exchange of data� Managing risks – projects� IT investment management� Managing and cultivating

funding

Major Challenges of State CIOs State IT Landscape Today

� Dealing with the state fiscal crisis – cut costs

� Continued consolidation - IT infrastructure, services and more

� IT security and risk! Game has changed

� Living with the past – modernizing the legacy

� IT workforce: retirement wave, skills, recruiting

� Impact from federal laws, cost allocation…

� Need for innovation and best practices

CIOs must help government leaders understand these trends

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IT and Solution Priorities 2009Why Consolidation? The Reality of State IT National Trend: Consolidation

�62% of states are implementing or planning data center consolidation

�14% have completed consolidation initiatives

�Factors driving consolidation– Disaster recovery

– Replication, redundancy and fault tolerance

– Cost savings

– Security

– Access to new technologies for all agencies

– Aging state facilities

Source: “Enterprise Data Center Consolidation in the States – Strategies and Business Justification,” NASCIO, August 2007

State IT Systems as “Legacy” Mission or Business Critical Legacy

State CIO Priorities: 20091. Consolidation: infrastructure, services, operations, resources,

2. Shared Services: sharing resources, services, infrastructure

3. Budget and Cost Control: managing budget reduction, cost savings

4. Security: Tightening security safeguards, enterprise policies,

5. E-Records Management/Digital Preservation/E-discovery

6. ERP Strategy: acquisition, implementation, expansion, upgrade

7. Green IT: policies, energy efficiency, power management, green procurement, e-waste

8. Transparency: open government, accountability, performance

9. Health Information Technology: Assessment, partnering, implementation

10. Governance: improving governance, data

NASCIO State CIO Survey October 2008Source: NASCIO State CIO Survey, October 2008












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For the remainder of 2009, what should the top priority for state

CIOs be?

22%

6%

42%

22%

8% 1. Improving cyber security protection

2. Advancing a consolidation agenda

3. Seeking efficiencies and cost control

4. Broadband expansion strategies

5. ARRA implementation – All the time

For State CIOs Only – Are you involved or contributing to the states ARRA

strategy and/or execution?

7%

10%

33%

50%1. I am a key economic stimulus strategy

contributor

2. I have been asked for input

3. Not relevant to my role

4. No one listens to me anyway….

What percentage of your IT budget will be made up of ARRA funds?

5%

26%

12%

17%

40% 1. 1-5%

2. 6-20%

3. More than 20%

4. 0%

5. What is ARRA?

IT and Solution Priorities 2009

1. Virtualization: servers, storage, computing

2. Document/Content/E-mail management

3. Legacy application modernization and upgrades

4. Networking, voice and data communications

5. Web 2.0: services, collaboration, social computing

6. Green IT: technologies and solutions

7. Identity Access and Management (IAM)

8. Geospatial Analysis and GIS

9. Business intelligence and analytics

10. Mobile workforce enablement


� Enterprise Governance

� Enterprise Architecture: blueprint for better government

� Organizational Transformation & Change Management

� Project and Portfolio Management

� Service Management - ITIL

� Performance metrics

Trend: States Adopting More Business Disciplines

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� Critical infrastructure protection

� Spam, phishing, hacking, and network probes up!

� More aggressive threats –

organized crime, geopolitical

� Growing investments by state

CIOs to meet the threats

� Challenges: lack of awareness, legacy systems, data protection

Cyber Security and the States

� Government at Risk: critical infrastructure protection

� Aging state data centers

� Critical business recovery

� Higher costs of silo solutions

� IT resiliency and the continuity of government

� CIO challenge: making the business case for the investment

Disaster Recovery & Business Continuity

Going Green in State IT

� Response to climate change, energy costs and directives by Governors

� IT Asset Management (ITAM) business practices

� Data center design and operation

� Targets: power management, procurement, expanding e-government services, telecommuting policies, e-waste

� $8.1 billion in ARRA funding –

state energy, R&D, weatherization

Facing the IT Workforce Challenge

� Over 27% of state IT workforce will be eligible to retire in 5 years

� Who will actually retire and when? Changing?

� Key skills? How best to address the gap?

� Best practices for recruiting and retaining IT workforce. Freeze?

� Recovery Act, HITECH funding, state response

� Stakeholder collaboration to achieve HIE interoperability

� Legal, regulatory and administrative barriers

� Incentives to accelerate EHR deployment

� Data standards and formats

� Security and privacy concerns

States and Health Information Exchange

A top public policy issue for theGovernors. CIOs must be in the game.

Quick Focus on Recovery Act

�States in recession. Massive federal economic recovery package - $250 + billion

�Timelines: “Use it or lose it”

�State implementation now the focus

�Accountability, transparency

�Statewide broadband initiatives

�Opportunity for state CIOs to

advance the enterprise agenda?

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State CIOs and ARRA Implementation

�State recovery website

� Identifying opportunities - silos

�Tracking and collecting data on spending: scope? enterprise solutions? Integration?

�Data Architecture - reporting and flow

�Administrative cost recovery for central services – federal funds

�Broadband Grants – state role

How difficult will it be for states to track and report on Recovery

spending?

9%

33%

16%

27%

15%

0%1. A piece of cake!2. Funds to the states will be easy, but the

local/sub-recipient dollars are the challenge.3. Difficult – Funding limits investments in tracking

and reporting solutions.4. Difficult – Lack of Federal information on grants

is the problem. 5. Very difficult, but we have to do it and do it well. 6. Mission impossible.

For State Members Only – Based on your experience with state information on federal grants and contracts, how much more are states having

to spend on Recovery Act tracking?

0%

6%

91%

3%1. Significantly greater costs, but covered by

federal Recovery Act funding

2. Significantly greater costs not covered by Recovery Act funding

3. The same costs

4. Less costly

State IT Issues to Monitor

� Investments in the “digital infrastructure”

�Legacy systems: renovation/replacement of aging systems and software

�E-records, digital preservation & e-discovery – new risks

�Portals, Web 2.0, social media

�Services in the cloud

� Innovative funding, financing

� Recovery Act projects - implementation

� Continuing state budget issues…2011?

� Driving consolidation, shared services and new IT business models

� Outsourcing: more steering, less rowing?

� Growing demands for transparency

� Shifting federalism: States and the

Obama administration

State IT: A View Forward Closing Thoughts on the Next Decade: Ten Challenges Facing Public Managers

1. Fiscal Sanity2. Crisis of Competence3. Information Overload4. Governing Without Boundaries5. E-Government is Only the Beginning6. Government by Contractors?7. Results Really Do Matter8. Green Leadership9. Security and Privacy in a Flat World10. Expect Surprises

Source: IBM Center for The Business of Government

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Thank You!

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