about wgps property management

Mission, Vision and Values

Generate solutions and continuous improvements to the management of

facilities, reducing the use of resources and constantly improving the

performance of employees.

.

Mission

Vision

Manage properties through methods that allow a quantitative and

qualitative evaluation of services , reducing the variety in work processes ,

bringing as a result the true management facilities.

Values

Ensure a correct and transparent management with efficient use of all resources.

Management Policy

Management Policy

Operation

• Valuing people as the main element of operations

• Make strategic alliances

• Organization and Discipline

• Respect and Business Ethics

Development

• Lead

• Governance for development

• Communication and involvement

• Local operations , global vision

• Loyalty

Sustainability

• Transparency Guarantee

• Legality

• Identifying trends

• Good practices

• Development Cultures

• Legacy for future operations

Institutional

With a working group of auditors, accountants, lawyers , managers , engineers and architects, the WGPS , presents a correct and transparent management model . Our goal is to organize all stages of services, standardize different forms of work, facilitating the execution of tasks , using resources efficiently. The recovery, maintenance and preservation of buildings and meet the expectations of customers is the result we expect.

Get to know our leaders

The WGPS believes that despite the various steps involved in the work of the administration of facilities , professionals must have many skills that are strategies in their day.

Our clients are varied, and this is something that requires our flexibility .

Ensure and practice the rules and procedures of the company and the Brazilian legislation, which has specific and strict laws for buildings are skills of our professionals.

Our managers have technical , conceptual and human skills .

We believe the combination of these skills is essential to the Facilities Manager , which makes it handy to understand the demands and make decisions. In each building the Facilities Manager solves problems , scales resources , plan your application , develop strategies , make diagnosis of situations , to take the most correct decision possible.

For us, the facilities management is the area responsible for the company's image, to create specific projects to meet the law and all the indirect activities that increase the operating strategy of companies . Our leaders are generalists in the art of thinking and experts in the science of acting .

The standardization of tasks, the use of indicators and assessments of service level agreements , make our operation method can evaluate quantitatively and qualitatively all stages of services, meeting all the demands , without sacrificing the flexibility of each client.

Method of Operation

Management Team

25 years of experience in Quality area , in ISO 9000 and ISO / TS 29001 . Develops , implements and monitors the quality management systems in the areas of Project Engineering, Manufacturing , Construction and Assembly . Train teams for the achievement of quality services .

ANGELA DEPENTOR

A Career developed in management with experience in logistics and supplies.

Creates technical reports .

Leads teams , focusing on cost reduction, fault rectification , continuous improvement and excellence in products and services .

Should develop and implement guidelines , identifying needs , planning , organizing , controlling and managing plans and work programs .

BRUNO LUCIANO DEPENTOR

Management Team

22 years experience in Facilities , Properties , Building Maintenance and Quality. Won first LEED Gold Certificate Rio de Janeiro and the third LEED Brazil , with 66 points . IES BRAZIL Consultant network. Associated with the Institute of Service Excellence. Trains and develops professionals .

CHRISTIANE DURANTE

Management Team

Mechanical engineer with an MBA in Project

Management from FGV , with 29 years of

experience in the design and supervision of

projects and basic instrumentation of detail

implementation, installation and

commissioning of automation systems ( DCS

SCADA, PLC ) associated with developments

in areas of petroleum, petrochemical, mining

and power generation .

LUIZ CARLOS NERY

Management Team

Experience eight years in the areas of Administration Building , Facilities, Utilities, Property Security and Real Estate, corporate buildings in Triple A , with performance rated by severe agreements of service levels and KPIs .

Teaches professional development courses for WGPS Property Management and performs consulting activities in Building Inspection , as brazilian standards .

He worked as a Maintenance Engineer at “Senado Business Center” building with 189,000 square meters , with four towers, divided into two buildings , with a population of 10,340 people fixed and floating 3000 , considered the Triple A number one in Latin America, with Petrobras as the only occupant.

He currently works as Operational Manager of Petrobras Building, in downtown Rio de Janeiro .

LUIS EVANGELHO

Management Team

Biologist, MBA in Environmental Planning and Management.

Experience in management , creation and implementation of Waste Management Plan in the areas of Environment in industry and buildings.

Manage contracts. Teaches professional development courses for WGPS Property Management and performs consulting activities in sustainability.

Was the creator of Waste Management System in the Corporate “Senado Business Center”, with 189,000 Square meters , four towers, divided into two buildings , with fixed population of 10,340 people and 3,000 floating , with Petrobras as the sole occupant.

VITOR TAVARES

Management Team

Leadership

Director of Operations 16 years of experience in Operation Building , Facilities and Real Estate, developed in building management Triple A , shopping malls and residential buildings , with performance rated by aggressive service level agreements . Teach courses , seminars and lectures in the Property Management segment. After sixteen years working for other companies , founded the WGPS World Group Of Private Services, a property management company.

LUIZ CLAUDIO ALMEIDA

Director of Property Management

Twenty years experience in the areas of Property Management , Facilities, Real Estate and Workplace Safety , developed in management, offices Triple A , built with LEED , shopping malls with performance rated by aggressive service level agreements . Recognized by the magazine Infra Business World Character of Facilities and Real Estate in issue 151 (Brazilian facilities magazine) . Write articles for magazines and portals Facilities area, shares his experience in courses, seminars and lectures.

MAYB FERREIRA

Consulting Services

It is impractical and unacceptable in the economic vision in environmental vision consider the buildings as disposable products that could simply replacing by new construction when their performance reaches levels below the required by its users. This requires that the team WGPS understand that existing buildings and new buildings should be maintained to meet customer expectations .

Diagnosis

The WGPS believes that buildings are the physical support for the direct or indirect holding of all productive activities , and have a fundamental social value.

But , have a characteristic that differentiates it from other products : they are built to meet their users for many years.

During this time, we become responsible to provide suitable conditions for use, providing actions that change their initial technical characteristics.

Diagnosis

The audit work and diagnosis of buildings, carried out by the operational teams of the WGPS are made for risk assessment and classified as irregularities and found flaws that could compromise the safety, functionality, operability, health users, comfort, affordability , durability and life. We classify these risks as:

Diagnosis

Critics Cause damage to health and safety of people and the environment, excessive loss of performance and functionality causing downtime , increased maintenance costs and loss of life of the buildings. Average Cause partial loss of performance and functionality of the building without impairing the operation of systems, and early deterioration. Minimum Cause little damage to the aesthetics or planned activity without occurrence of risks and critical , and low or no damage to property.

The Risk Level Assessment

The views priorities by WGPS operational staff are arranged in descending order according to degree of risk and intensity of irregularities and failures found. We base the assessment of the technical guidelines on the classification of deficiencies found on the general state of maintenance of the building, the conditions of use, problems that compromise the integrity , safety and health of customers , the appearance of a critical degree of risk situations eminent .

Classification of Risk Level

The audit work done by the WGPS identify , guide and prepare reports and action plans for compliance with all relevant legal requirements to buildings. Introducing and implementing mechanisms that facilitate the registration , updating and storing all documentation of each audited building , ensuring compliance with the standards avoiding tax problems , labor, environmental , civil and criminal .

Auditing

The maintenance of buildings is an issue that the importance has grown , surpassing the thought that the steps of a building begin when the building is delivered and when it comes into use. The building inspection work of the WGPS is the analysis of the risks offered to customers , the environment and property , on the technical conditions of use , operation and maintenance of the building, as the nature of environmental exposure.

Building Inspection

The surveys we perform are carried out in accordance with the Brazilian technical standards , which assess the state of the building and of its individual parts , made to guide conservation tasks.

Risk analysis is separated into categories of irregularities and flaws found in buildings, the level of risk associated with maintenance factors , depreciation , health, safety , functionality , lifetime commitment and performance loss.

Criteria Inspection Building

Identify irregularities and flaws that may impact the early loss of

actual performance or future of the elements and construction

systems , and reducing their expected useful life.

Criteria Inspection Building

Some Services Made By The WGPS Team


Residential Building Les Palais Botafogo - Rio de Janeiro

We evaluated all building facilities. The items surveyed were the construction systems , its elements , compliance with current regulations , certifications, reports, schedules, operating licenses, among the following :

Some Services Made By The WGPS Team Residential Building Les Palais Botafogo - Rio de Janeiro

Building Installations

Hydraulic .

Gas installations .

Electrical installations .

Facilities Protection System Against Lightning .

System installations of acclimatization.

Exhaust System facilities.

Facilities of Firefighting System.


Civil Facilities

Structure.

Waterproofing.

External cladding in general.

Frames.

Roofs and tiling.

Floors, walls and doors.


Devices and Equipment

Power generator.

Elevators.

Automation Systems.

The activities of the WGPS are implementation, development and monitoring of all tasks related to administrative management , financial , operational and human resources , buildings , between the following :

Implementation, Development and Monitoring

Customer service.

Conducting tenders for contracts to provide services .

Responsibility for the performance of contractors, with service level agreements, written in the contract , and monitored by management tools, standardized according to the characteristics of each building.


Staff Selection and Recruitment.

Responsibility to deploy, develop and monitor standards and administrative , operational and financial procedures , standardized according to the characteristics of each building.

Responsibility to train , track and monitor constantly the human resources to maintain the quality standards and way of working.


Senado Business Center Avenue Henrique Valadares, 28 Centro - Rio de Janeiro Main Features

Building with 189.000 square meters with four towers divided into two buildings with a population of 10.340 people fixed and floating 3000 , considered the Triple A number one in Latin America, with Petrobras as the sole occupant.


Senado Business Center

Facilities activities developed were planning, startup and operation of contracts for services as Petrobras standards, namely: cleaning and building maintenance, gardening and landscaping , waiter service, messaging, logistical support, vehicles , carpet cleaning , pest control , cleaning of facades , elevator operators , keychains, tank cleaning and Moorhen mirrors, automated access control , signaling and parking of vehicles and supply of inputs , with approximately 500 employees.



Petrobras simultaneously occupied by week two floors with 2900 square meters with capacity and infrastructure for 350 users , each deck.


Facilities in both departments and in the Safety , Environment and Health , during construction and after the occupation of each deck, planning activities were made , management, operation , monitoring and control, assessed through aggressive complex SLA's and KPI' s.

To ensure compliance with the contracted service level agreements , we had the idea of creating a project called Simple Strategies for Aggressive SLA , which awarded employee performance according to the results achieved by the teams.



With the support of suppliers , workers , such as those working in the cleaning area and they were the greatest team , were rewarded with incentives that were invitations to shows, appliances , family travel, and others.

In addition to the motivation for the teams , supervisors also received monthly awards according to their performance evaluations . These investments were easily compensated by reducing the monthly discounts caused by non-compliance with service level agreements.


Senado Business Center KPI GENERAL

Meeting the deadlines

ACHIEVEMENT REDUCTION IN PAY

CONTRACT

98 a 100 0%

95 a 97,99 0,25%

92 a 94,99 0,50%

89 a 91,99 0,75%

Inferior a 89 1%

KPI SPECIFIC SERVICES

Cleaning Services

ACHIEVEMENT REDUCTION IN PAY CONTRACT

95 a 100 0%

90 a 94,99 1,75%

85 a 89,99 3,50%

80 a 84,99 5,25%

Inferior a 80 7%

KPI GENERAL

Customer Satisfaction

ACHIEVEMENT REDUCTION IN PAY

CONTRACT

92 a 96,99 0,35%

87 a 91,99 0,70%

83 a 86,99 1%

Inferior a 83 1,25%

This work was recognized by the magazine Infra and published in 161. http://www.revistainfra.com.br/portal/Textos/?Destaques/14389/Indicadores-e-SLAs-

Some Services Made By The WGPS Team Senado Business Center

Some Services Made By The WGPS Team Shared Services Center of the Vale S.A

Avenue the Américas, 700 Barra da Tijuca – Rio de Janeiro

Main Features

Open space office building with 10,550 square meters, with fixed population 1500 users and floating 2000.

The building has 1512 workstations, 152 heavy equipment, complex climate control, 32 meeting rooms, lounge, auditorium for 350 people, hot drinks machines, cafeterias, living area, medical center and 02 lifts.

Some Services Made By The WGPS Team Shared Services Center of the Vale S.A

The services were management, operation, supervision and control of facilities service contracts, building maintenance services and its equipment. Managed services were cleaning, gardening, air conditioning maintenance, automation, maintenance of elevators, pest control, air quality and water, maintenance of power generators, waiter and waitress services, supplies control, and others.

Property Management

Coordinate connecting buildings management techniques and versatility with efficient use of resources , in order to reduce the variability in work processes, providing continuous improvements in performance, without prejudice to the flexibility and always supporting specific demands getting constant improvement in quality of service delivery.

The WGPS believes that facilities management is a segment that belongs to strategic area of organizations that enables companies increase efforts to its core business.

Property Management

The WGPS features a full service menu for all building operations in a multi-functional model , making it responsible for all customer support services and the support activities and infrastructure.

Property Management

We perform the following services

We implement , develop and monitor the entire menu of services.

Control requests and customer demands.

We use experts to specific demands.

We coordinate all stages of customer service processes.

We use methods to assess customer satisfaction.

We manage contracts .

We take care of operating expenses .

We manage teams specialized in infrastructure.

Property Management

We perform the following services

We take care of all Legal documentation, standards and certifications .

We manage and monitor all stages of rental buildings.

We manage automated systems.

We manage security and access control of buildings

We manage all the waste system and environment of buildings.

We manage consumption and water treatment.

We manage the parking and transportation.

We manage construction and renovations in buildings.

Property Management

Facilities With Austerity

Be diligent as ever in costs , the challenge was announced by the president of Vale, Murilo Ferreira, the company's employees in 2012. The balance of strict management is the diplomatic conduct. Getting people help in achieving good results management was our main goal. We have adopted measures that have resulted in a reduction in the consumption of water and energy , which reduced by more than 25 % values.


Simple and efficient attitudes, such as replacing incandescent lamps by less consumption , readjust the location of fixtures, erasing earlier lights, increase a degree in HVAC system setpoint and reduce the flow of water in the toilets , brought great gains.

Some Services Made By The WGPS Team Facilities With Austerity

Initiative recognized by the magazine Infra and published in the special edition Green Squad.

http://www.revistainfra.com.br/portal/Textos/?Entrevistas/13262/Esquadr%C3%A3o-verde-


People are the focus for Quality in Service

The WGPS believes that the facilities management has three bases : Customers , People and results and these columns of a structural element, which is the catalyst among others, who are the people. We use methods that brought a relationship of loyalty and empathy between managers and their teams, the company's contract IMC Saste, a provider of maintenance services at Petrobras Building. The result of this work was a connection that added an interdependence and complicity in the workers' relationship, making possible the achievement of goals and success in the work .


People are the focus for Quality in Service

Goals that were evaluated by service level agreements that after this program , increased 63% performance percentage to 80 % in 60 days.

The success of this program has been recognized by the Union of Workers of Rio de Janeiro Petrobras.


The Sindipetro - RJ and workers argue that the change in the management of IMC , with the entry of a manager with a focus on people management was a breakthrough in labor relations.

Some Services Made By The WGPS Team People are the focus for Quality in Service

http://fnpetroleiros.org.br/?p=7011

Efficiency in Building Condominiums Association of “Novo Leblon”

The “Novo Leblon” is a small town in the center of Barra da Tijuca, capitalist class neighborhood of Rio de Janeiro , with eight buildings , water park, gym, bars and restaurants, two schools , churches, three woods, beach , marina, blocks tennis and multipurpose, small farm, four commercial centers , banks , a club , transportation services , and three ferries.


Efficiency in Building Condominiums Association of “Novo Leblon”

We develop and implement the pioneering model of self-management Building that during the last 28 years is executed with absolute success.


Efficient Management and Sustainable Building

Have bathrooms and changing rooms is a collective obligation imposed by Brazilian law.

The need to supply and regular supply of materials for these sites contributed to the buildings , clubs , schools , restaurants , churches, Brazilian merchant outlets to include in their upkeep , cost of purchasing these materials.

Supply Management

For this reason, buy quality products with lowest price and achieve satisfactory delivery times , has become a major challenge for the managers of the WGPS .

In order to reduce these costs and delivery times for these products and improve logistics stages, the WGPS developed an innovative project to supply and supply of these products.

Supply Management

Researchers say that a person produces daily, approximately 1.5 kg of garbage.

To have a better use of all waste generated in buildings, the WGPS proposes the customers a Selective Collection project, which by citizenship , makes a contribution to the reduction of pollution of soil , water and air providing improvements in quality of life, as well as generating jobs , bringing financial return to the buildings,

and making eco-efficient.

Environment

There is much evidence that say the weather and other Earth system processes are being altered by human activity. The most easily recognized changes include an increase in global temperature and sea level , and ocean acidification , all associated with increased emissions of greenhouse gases.

Energy Efficiency

The WGPS developing energy efficiency strategies , believes this is one of the fastest and most effective ways of reducing combat climate change . Like the lighting which represents about 19 % of global electricity consumption, significant savings are possible ( about 30 % ) , implementing effective solutions .

Energy Efficiency

Water availability in Brazil is very interesting. Statistics show that about 70% of all water in Brazil is located in the Amazon region , occupied by only 7% of the population . Compared to the Southeast region which holds about 42 % of the population and provides 6 % of the Brazilian drinking water. For this reason , this uneven population distribution of drinking water brings a water stress in the Northeast , Midwest , Southeast and South , especially among the urban centers , resulting even in availability per capita similar to desert regions.

Hydro Governance

A Brazilian consumes approximately 354 liters of water a day just in bathrooms, considering two baths, three brushing teeth and three discharges.

354 liters per day , 2478 liters per week , 10,620 liters per month , 129,210 liters of water per year .

This is equivalent to 177 2-liter bottles in one day.

An adult Brazilian 60 years , will have already spent more than 6.5 million liters of water, using more than 2.5 times the size of an Olympic swimming pool ( 2.5 million liters ) .

Hydro Governance

Water resources demand management is the focus of WGPS establishing policies and sustainable consumption strategies of water in buildings. Planning, management and the use of methods and specialized techniques bring the understanding of Hydro Governance to customer buildings. With this program , create indicators that show , quantitatively and qualitatively , the consumed volumes of water , to bring a sense of conscious use and water consumption.

Hydro Governance

Building City Tower Street Assembléia, 100 Centro - Rio de Janeiro Building data Office tower with 30 floors Year Built 1983 Constructed Area: 25.553,29 square meters


Building City Tower Environmental evolution


2010 Selective Collection

Deployment

2011 Sustainable

Attitudes

2012 Investment in New

Technologies

2013 Got the LEED

EB O&M Certificate

Bins replaced, creating a waste storage area, training sessions and campaigns throughout the building population.

Deployment of new low-cost sustainable practices as rational use of water , energy efficiency, use of biodegradable chemicals and changes in equipment operation and way of working .

Green roof, automatic irrigation, replacement of outdoor air outlet, independent measurement of water and energy , led lighting , water saving devices .


Building City Tower Important Data

In less than a year turned 250 kg of waste pruning the gardens composting.


Building City Tower Important Data

In one year we reduced the consumption of 224,000 liters of water.


Building City Tower

Annual Result of Water Economy Reduction in annual consumption of 2.332 million liters of water. The economy was sufficient to meet the daily water needs for drinking : a population of about 39,000 inhabitants for 1 month. a building with a population of 2,000 people for about 19 months.


Building City Tower

Annual Result Energy Reduction Reduction in energy consumption of 444,237.60 kWh. The reduction in annual energy consumption was enough to power 569 households in popular Brazilian houses.


Building City Tower

Awarded Initiative 9 Environmental Brazil Award – AMCHAM


Building City Tower

Awarded Initiative Best of the Year 2013 by the Brazilian Association of Facilities.


Building City Tower

Awarded Initiative Finalist of the 9th Sustainability Award of the Brazilian Trade Federation.

Some Services Made By The WGPS Team Hydro Governance

Art Museum of Sao Paulo - Assis Chateaubriand ( MASP ) The first project started in 2013 at the Art Museum of São Paulo Assis Chateaubriand ( MASP ) .

One month after installation of saving technology, there was a 41.3% reduction in water consumption.

The museum, visiting about two thousand people a day , on average used 1.700 cubic meters of water per month , rising to 998 cubic meters . Within a year, the MASP will have saved 8.424 cubic meters , the equivalent of 3.3 Olympic swimming pools.