aca cc 2018 proctor guide - certiport.pearsonvue.com · product training – january 2019 © 2018,...

PRODUCT TRAINING – JANUARY 2019 © 2018, 2019 Certiport, a business of NCS Pearson, Inc.

QRG – ADOBE ACA CC 2018 PROCTOR GUIDE

Process Guidelines The ACA CC 2018 exams include a section that is delivered through the Adobe Creative Cloud 2018 application (Live-in-the-App). To ensure the best candidate experience possible, please review the following guidelines. If you have yet to install Compass, please see the download & install page.

• The ACA CC 2018 LITA exams will only be delivered through the new Compass exam delivery engine.

• The corresponding Adobe Creative Cloud 2018 application must be installed on each machine delivering the exam:

o For Photoshop: Version 19.1.6 and 19.1.7 o For Illustrator: Version 22.1 o For InDesign: Version 13.1 o For After Effects: Version 15.1.2 o For Premiere Pro: Version 12.1.2

• To roll back to a previous version of any Creative Cloud application see the FAQ.

• You must be signed in to the Adobe Creative Cloud app with an active 2018 license for the corresponding application prior to launching the exam.

• If you have just installed or updated the Adobe application, you will need to launch and close the application at least once before starting the exam to ensure you have addressed any first-time or one-time prompts.

• If the candidate is logged in as a user who is different from the user who installed the Adobe application, have the candidate launch and close the application before starting the exam.

• The application window will open at the same size it was when the application was last used. Best practice is to launch the application, maximize the application window and close the application before each candidate begins the exam.

• For an optimal candidate experience, you should download files prior to the exam. Otherwise, your first candidate on each machine will experience a download wait at the beginning of the Task Section of the exam. See the Compass User Guide for instructions.

• Make sure that all Adobe applications are closed machine prior to exam launch.

• Auto-hide the Taskbar (Windows) or Dock (Mac). See the FAQ for instructions.

• For a candidate exam to be fully completed, the candidate must reach the score report at the end of the exam and choose 'Exit Exam'. If they do not see the score report at all for any reason, the exam will not be uploaded.

• Mac: Enable accessibility shortcuts to enable keyboard navigation for all question types. To enable:

1. Choose Apple > System Preferences > Keyboard.

2. Click Shortcuts. 3. Select All controls.

https://certiport.pearsonvue.com/Support/Install/Compass

https://certiport.pearsonvue.com/Compass-User-Guide.pdf

https://certiport.pearsonvue.com/Compass-User-Guide.pdf



Exam Section Overview The exam will include the following sections:

Question Section Description Timed

Survey Three questions about the candidate and their experience. No

Question Tutorial A tutorial that explains the functionality of the Question Section. No

Question Section Includes multiple choice, drag and drop, drop down, radio button and area selection question types.

Exam time

Section Summary Allows candidates to navigate back through the Question Section. After candidates click Submit Section, they cannot return to the Question Section of the exam.

Exam time

Task Section Description Timed

Task Tutorial Explains the features of the Task Section and interaction with the Adobe application.

No

Application Launch If this is the first exam run on this computer, the exam files will download. The Adobe application launches. The remainder of the exam is delivered in a panel inside the Adobe application.

No

In-Application Tutorial

An ungraded task that shows the candidate how to recover the Certification Test panel if they accidentally close it.

No

Task Section A set of tasks the candidate completes using the Adobe application. The candidate actions are automatically saved when they select the Next or Back buttons. If the candidate accidentally closes the application, the candidate will retain their exam data if resuming on the same computer.

Exam time

Section Summary Allows the candidate to navigate back through tasks in the Tasks Section. Progress on tasks is preserved. After candidates click Submit Section, they cannot return to the Task section of the exam.

Exam time

Item Feedback Allows the candidate to give feedback on individual questions and tasks. The candidate will see questions and tasks but this section does not affect their exam results.

Comment time

Exam Feedback Allows the candidate to give feedback on the overall testing experience. No

Score Report Shows the percentage of points awarded to the candidate by skill group. No



Supporting Candidates - Troubleshooting Question Section

Candidate reports Probable Reason Resolution

Resuming the exam after a crash causes some questions to be shown incorrectly.

This is under investigation.

Select the splitter bar, Next, or Back.

Windows 7: Questions wrap incorrectly.

This appears to be related to a display driver or resolution.

Try a different resolution on the testing computer or launch the exam on a different computer.

Application Launch in the Task Section

Candidate reports Probable reason Resolution

A message reporting a security violation appears.

Windows: The candidate pressed Ctrl+Alt+Delete.

Windows: Resume the exam and caution the candidate against pressing Ctrl+Alt+Delete.

An application is running that is blocked by Compass.

Close the application reported by the dialog and resume the exam. If you are unable to close the application, contact Technical Support.

The white Compass window displays and files download, but the application never launches.

Adobe CC 2018 application is not installed or invalid license.

Use Ctrl+Shift+Q to close Compass. Launch the application and fix any licensing issues. Close the application.

A file download error occurs during file download.

Loss of Internet connectivity or too much latency on the Internet connection

Download the exam files from the administration page.

The following message displays when launching the Task Section:

Exam files were not downloaded prior to launching the exam and there is latency on the Internet connection.

Click No. The file download should continue and the exam should launch.

Message displayed:

The application was installed but not launched prior to running the exam or the application's Preferences file is corrupt.

Use Ctrl+Shift+Q to close Compass. Launch the application and change a Preferences setting. Close the application.



Mac Only: If the Certification Test panel does not load during the first exam, the Mac Gatekeeper might be preventing it from installing. Force Quit (Option+Command+Escape or Control+Shift+Q) the browser and try the following troubleshooting steps:

1. Check your Safari Settings: i) Open Safari ii) Go to Preferences > General > Open Safe Files After Downloading

2. Enable AutoExtract i) Check your OS X Settings: ii) Go to “System Preferences > Security & Privacy” iii) Under the General tab, locate the section “Allow apps downloaded from:” iv) Select the “App Store and Identified Developers” option v) Ctrl+Click the Compass icon and select Open.

Task Section

Candidate reports Probable reason Resolution

Photoshop: None of the buttons in the Certification Test panel will respond and the timer continues to run.

The candidate made a change in the project, but has not committed it.

The candidate should click the check mark in the options bar or press Enter (Windows) or Return (Mac) to commit the change or press Escape to reverse the change.

The Certification Test panel is missing. The candidate is in a different workspace.

The candidate has closed the Certification Test panel in a different workspace or reset a different workspace.

Select the Certification Test workspace or a different default workspace.

The Certification Test panel is missing. The candidate is in the Certification Test workspace.

The candidate has closed the Certification Test panel.

Verify that the Certification Test workspace is checked. The candidate should choose Window | Workspace | Reset Certification Test.

Mac: The Dock Bar appears over the navigation controls.

The Mac is not configured to automatically hide the Dock Bar.

Hide the task bar using Cmd+Option+D. In Dock Preferences, enable Automatically hide and show the Dock. If neither of those options work, change the Dock position to either Left or Right.

Photoshop: The following message displays in the Task section:

Sometimes occurs when the candidate selects Next to navigate through the exam too quickly.

Instruct the candidate to select OK and move slower through the exam.



The application launches, but the Certification Test panel does not display.

Select the Certification Test workspace. If one does not exist, contact Technical Support.

After a timeout or crash, sometimes a white screen appears and will not let you access the desktop.

A sighting under investigation.

Use Ctrl+Alt+Delete to sign out. Please contact Technical Support and report as much as possible about the crash.

The test quits unexpectedly. A security violation or an application exception occurred.

The candidate should log back in and resume the exam.

Illustrator: The Adobe CC Tour window displays when the exam launches.

Illustrator functionality. Close the window or choose ‘skip tour’.

Post Exam

Artifact Reason Resolution

The Certification Test panel flashes when you launch Adobe CC applications

Compass installs the Certification Test panel as an extension.

Close the panel.



FAQ Q: How do I roll back to a specific/previous version of a Creative Cloud application? A: Please follow the steps below:

1. Open the Creative Cloud application and sign in. In Windows, the app can be opened from the bottom right-hand corner in your System Tray, or from the Apple Menu Bar on a Mac.

2. Click on the Apps menu.

3. Locate Photoshop in the list of applications and click the down arrow next to Open.

Note: If the currently installed version has pending updates they will need to be performed first. 4. In the dropdown menu, click Other

Versions. 5. Locate the supported version of the

Creative Cloud application and click Install.

Q: How do I auto-hide the taskbar in Windows? A: Right-click on a blank area of the task bar and select Taskbar settings. Within the menu, move the slider for “Automatically hide the taskbar in desktop mode”.



Q: How do I auto-hide the Dock in Mac OS? A: Hit Command+Option+D. Alternatively you can open the system Preferences from the Apple menu and choose Dock. Check the box for “Automatically hide and show the Dock”. Q: I did not reach the Score Report in the exam, what should I do? A: In the event that you were unable to see the Score Report and click on “Exit Exam” due to a program crash, power outage, etc., you must go back in to the exam within 7 days and resume the “In Progress” exam in order for your results to be uploaded.

Contacting Support Find Answers Online Test Candidates: 888.999.9830, Opt. 2 (M – F 6am to 5pm MT) [email protected] CATC Customer Service: 888.999.9830, Opt. 3 (M – F 6am to 5pm MT) CATC Technical Support: 888.999.9830, Opt. 1 (M – F 6am to 5pm MT)

https://certiport.pearsonvue.com/Support.aspx

mailto:[email protected]

aca cc 2018 proctor guide - certiport.pearsonvue.com · product training – january 2019 © 2018,...

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