academic quality improvement program collegewide cabinet december 1, 2004
TRANSCRIPT
ACADEMIC QUALITY ACADEMIC QUALITY IMPROVEMENT IMPROVEMENT
PROGRAMPROGRAM
ACADEMIC QUALITY ACADEMIC QUALITY IMPROVEMENT IMPROVEMENT
PROGRAMPROGRAMCollegewide CabinetCollegewide Cabinet
December 1, 2004December 1, 2004
Overview
AQIP Strategy ForumAQIP Strategy ForumDebriefingDebriefing
AQIP Strategy ForumAQIP Strategy ForumDebriefingDebriefing
Strategy ForumTeam MembersOctober 13-16, 2004
President Thornton
Trustee FeighanRosemary JonesTiffany BarnesCheryl Beswick
Clint Ewell Jackie JeffersonRay ManakLinda Simmons Jules Tryk
Other Institutions in Attendance for the
First Time
Zane State College (Zanesville, Ohio)
Eastern Arizona College (Thatcher, Arizona)
East Central College (Union, Missouri)
Montcalm Community College (Sidney, Michigan)
Other Institutions in Attendance
for the Second Time
San Juan College (Farmington, New Mexico)
Southern Illinois University (Edwardsville, Illinois)
Terra State Community College (Fremont, Ohio)
Western Wisconsin Technical College (La Crosse, Wisconsin)
Expectationsand Reality
Verbal peer reviewLearn from others’
experiencesWritten feedback on Action
Project proposals
Proposed Action Projects
1. Fully Implement Student Outcomes Assessment and Program Review
2. Improve and Enhance Student Retention
3. Build Connectivity Across the College
4. Improve Hiring Practices, Processes, and Procedures
Feedback Summary• Clear and Actionable
– Project #1: 4 4 4 2 4 5– Project #2: 4 5 4 5 4 5 4 5– Project #3: 2 2 1 4 4– Project #4: 5 4 4 4 5 4 5 4
• Realistic– Project #1: 3 4 3 2 4 5– Project #2: 4 5 4 4 3 5 4 4 – Project #3: 2 2 2 4 3– Project #4: 5 4 4 4 5 4 4 3
Feedback Summary
• Valuable– Project #1: 5 5 5 4 5 5– Project #2: 5 4 4 5 4 5 5 5– Project #3: 5 5 4 5 4– Project #4: 5 5 5 5 4 4 4 4
• Challenging– Project #1: 5 2 5 4 5 4– Project #2: 5 5 4 4 4 5 4 4 – Project #3: 5 5 4 5– Project #4: 4 4 4 5 3 4 5 5
Feedback Comments
Large, complex issuesWhat are dynamics?Identify outcomes and goalsIdentify opportunities for
employee involvementAsk questions systematically
Lessons Learned from 2nd Year Institutions
Allow time for learning rules of engagement and new systems
Provide opportunities for active learning and participation
What’s IN the box is at least as important as the gift wrapping
Be flexible
Lessons Learned from 2nd Year Institutions
Keep it simpleTurn data into useable
informationDefine outcomes that can be
measuredOn-going challenge—it never
stops
Mixed Team Exercises
Clarifying action projectsStakeholder focusLeveraging action projects to
change cultureSystems thinkingMeasurementIdentify measures of action
project successFocus on the Future
Team Exercises
What makes a good action project?
Visioning our futureWho will benefit?Seeing ConnectionsLeveraging drivers and
neutralizing restrainersAction Planning
Next Steps
Continuing role of Strategy Forum team members
Complete “Action Planning” tableCommunication planComplete “Action Project Three-
Year Commitment Declaration”
Action Planning Table
Sponsors/OwnersActivitiesKey MilestonesTarget Start/End DatesProject ManagersKey Team MembersOutcomes and Measures
Commitment Declaration
Due January 13, 2005Includes:
– Rationale– Organizational areas most affected– Critical processes most affected– Process measures to track– Outcomes measures to track– Phases (over three years)– Measurable stretch targets