academy evolution virtual open house for partners

Cisco Confidential 1© 2011 Cisco and/or its affiliates. All rights reserved.

Academy Evolution Virtual Open House for Partners

Migration Preparation for Academy Support Centers, Instructor Training Centers, and NetAcad Resource Partners

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

• Welcome/Introductions Peter Fecilak/RA/ASC

• Academy Evolution Goals Linda Michels

and Key Changes

• New Roles, New Agreements Linda Michels

• Migration Timeline Kimberly Jones/Student advocacy

Key Actions, Key Roles

• Demo of Online Experience Jaskaran Kalsi/ATM

• Preparing for Change Peter Fecilak

Resources and Training Next Steps, Poll

• Closing (Round Table) Peter Fecilak


A union of program and technology enhancements designed to help

academies thrive and students meet their goals.


• Help academies thrive

• Increase retention

• Improve student outcomes


•New “open model” for support

•New roles

•New online communities

•Membership Guide with simplified policies, guidelines, roles and responsibilities

•Instructor Trainer qualification process

•Improved, updated quality metrics and management

•New “open model” for support

•New roles

•New online communities

•Membership Guide with simplified policies, guidelines, roles and responsibilities

•Instructor Trainer qualification process

•Improved, updated quality metrics and management

• Your Cisco AAM’s support

• NetAcad Support Desk help

• Peer group support

• Cisco program and curriculum consistency

• Public/private partnership


Future ModelCurrent Model

Cisco Academy


Offer services outside those normally provided by ASCs and ITCs such as student internships or council coordination.

Offer services outside those normally provided by ASCs and ITCs such as student internships or council coordination.

Academy Support Center

(ASC)


(ASC)

Instructor Training Center

(ITC)


(ITC)

NetAcad Resource Partner(NRP)

NetAcad Resource Partner(NRP)

Specialize and excel in supporting academy sustainability and excellence.

Specialize and excel in preparing and developing academy instructors.

ASC AdvisorASC Advisor

ASC ContactASC Contact ITC ContactITC Contact

Instructor Trainers (2 or more)

Instructor Trainers (2 or more)

NRP ContactNRP Contact

NRP CoordinatorNRP Coordinator

ASC Staff (optional)ASC Staff (optional) ITC Staff (Optional)ITC Staff (Optional)






NetAcad Resource Partner

NetAcad Resource Partner

Each institution role requires that a separate signed agreement with Cisco prior to migration.

Your AAM will contact you if he/she has not received your signed agreement prior to

migration.


Partners will sign one or more agreements with Cisco

• Contact should alert their legal signatory

Need to create Cisco CCO account so they can sign agreements

• Look for email from Cisco with link to “Click to Accept”

Everyone has to sign a user agreement on migration day

•A screenshot of signing the agreement is in the Operations Handbook

Note: Some NetAcad Resource Partners may have this role without a formal agreement with Cisco


Attend Virtual Open House sessions on April 21st and 28th

Decide your future role

Fill out Intent to Participate form

Sign partner agreements

Help communicate with Cisco academies

Use Suggested Talking Points for Partners

Attend ASC mentoring session on May 2nd

Become active in the online curriculum and Club NetAcad Communities

Provide appropriate support and services

Provide feedback on migration process

See next slide for further information about migration

Provide feedback to Cisco on new system and new partner model

Stay active in the online Communities

Continue to provide excellent support and services

Planned for week of May 9 May - AugustApril-May


Old System: Institutions will be detached from their current “tree”

Regional

Local

CATC

Regional

Local LocalLocal

New System: Cisco Academies will be assigned to their ASC



Cisco Academy

Cisco Academy

Cisco Academy

Cisco Academy

Cisco Academy

Cisco Academy

Cisco Academies: update institution profiles and sign agreements in new system

All Users: upon entering Academy Connection, users are prompted to update their profile

MigrationMigration

• This applies to all non-student users at any partner or Cisco Academy that has migrated

• Cisco Academies have a direct relationship and agreement with Cisco; they understand the full value of their membership and are accountable for program quality

• No more system messages from parent institutions

• No longer have the “support your locals” links in Academy Connection

• In Alpha, a Cisco Academy can change their ASC by contacting the support desk


1. Migrated users log in to Academy Connection, and are prompted to update their user profile and accept a new user agreement

2. Migrated users will see a “New Experience” banner in Academy Connection

3. After completing the steps for updating profiles, migrated users can participate in the new Communities, and access their Learn or Manage tabs


Before migration, a Regional Academy’s “Manage Academy” page has task links related to supporting local academies.

You will no longer see these links after migration because you will no longer be adding new local academies in your role as ASC, ITC, or NRP


Before: Regional LMC View After: Regional LMC View


BEFORE: Academy Admin at a Regional can view the Class and User List of an academy they support

AFTER: You will no longer have this view


Academy Support Centers

Instructor Training Centers

NetAcad Resource Partners

• Provide services to academies as shown in the ASC membership agreement

• Provide services to academies as shown in the ITC membership agreement

• Meet Instructor Trainer qualifications

• Provide services to academies as shown in the NRP membership agreement

Provide feedback on migration process.

Participate online in the product-based and Club NetAcad Communities.

Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 17

Next: Demo of new online experience


• Accessing Academy Connection after migration

• Accessing new admin environment

• Contributing to new Communities


You can delay updating your profile 3 times. After 3 logins, the system will require you to update your user profile and accept the user agreement.


Let’s preview your new Home Page Experience…


Next: Change, preparing yourself and others


Change: Preparing Yourself and Others

Architects of change sometimes forget that they are far ahead of others in dealing with the change!


1. Your Area Academy Manager, Frantisek Jakab at [email protected]

2. Your Academy Evolution Support Team at [email protected]

3. Cisco Networking Academy Support Desk

4. Peers

− Learn from each other (Club NetAcad Community)

− Your ASC Transition Partner, Peter Fecilak at [email protected]


Here is a short list of some of the resources, and how to access them:

•Tutorials on new Communities, My Pages, Learn Tab, Manage Tab, and Cisco Library

(access via: New Home Page > Cisco Libraries > Program > FAQs and Tutorials)

•Quick Reference Guides for each new institution role, and for Cisco Academies

(access via: New Home Page > Cisco Libraries > Program > Getting Started)

•WebEx recordings on Academy Quality Metrics Report

(access via: New Home Page > Learn Tab > Administrator Training)

•And much more….


Next: Round Table Discussion

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36Cisco Confidential 36© 2010 Cisco and/or its affiliates. All rights reserved.

“Change … comes bearing gifts.”

Price Pritchett Business Advisor and Speaker

Thank You!

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38Cisco Confidential 38© 2010 Cisco and/or its affiliates. All rights reserved.

Where to find what you need.


• Community > Club NetAcad > Resources

• Cisco Library > FAQs and Tutorials

• Home > Learn Tab > Administrator Training


This banner will link all users to the

new Communities and support area for

instructors and administrators

This banner will link all users to the

new Communities and support area for

instructors and administrators


After login, and signingend user agreement(s),

migrated institution users see this banner ad

After login, and signingend user agreement(s),

migrated institution users see this banner ad


The Manage tab enables access to key administrative

tasks, and the Learn tab leads toprofessional development and

training resources

The Manage tab enables access to key administrative

tasks, and the Learn tab leads toprofessional development and

training resources


This area is yourguide, with links to all

available types of support

This area is yourguide, with links to all

available types of support


Migrated userswill gain access to

Cisco Library, Club NetAcad, support and other offering

Communities

Migrated userswill gain access to

Cisco Library, Club NetAcad, support and other offering

Communities


Club NetAcad will bea geography-based community

support network helpinginstitutions find help and

support others

Club NetAcad will bea geography-based community

support network helpinginstitutions find help and

support others


More Club NetAcad of the tools Area…

Club NetAcad represents a collection of globalized ‘sub-communities’ divided by geography that enable academies and support centers to converse on local or regional support topics, and still participate

in ‘global’ community conversations

Club NetAcad represents a collection of globalized ‘sub-communities’ divided by geography that enable academies and support centers to converse on local or regional support topics, and still participate

in ‘global’ community conversations

academy evolution virtual open house for partners

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