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Accessibility Training

What do you know about Accessibility issues? (T/F)

1. The terms “disability” and “handicap” mean the same thing and can be used interchangeably.

2. You can always tell when a person has a disability.

3. Hearing aids completely correct hearing.

4. You should never pet a person’s service animal (i.e., guide dog).

5. You should always speak directly to someone with a hearing disability and not their interpreter.

6. People who are blind see nothing.

7. You should always ask a person with a disability if they would like assistance before assisting them.

8. People with mental health disabilities are more violent than the general public.

9. People who have vision loss or are blind have a better sense of hearing.

10.You should never use the phrase “let’s go for a walk” when speaking with a person who uses a wheelchair.

Objectives

• By the end of the session, you’ll be able to:– Describe the Accessibility for Ontarians with

Disabilities Act, 2005 (AODA) & its importance– Identify different types of disabilities– Describe and demonstrate the RESPECT

model for assisting clients with disabilities

Accessibility for Ontarians with Disabilities Act, 2005

• Compliance for Public Sector by 2010 & Private Sector by 2012

• Accessibility standards in the areas of:– Customer Service– Transportation– Information and Communications– Built Environment– Employment

• 11 requirements to comply with accessibility standards for customer service

What is a Disability?• Disability – Can limit a person’s ability to carry out

their pursuits. A person can have a disability which is visible, non-visible, permanent or that occurs only at certain times.

• Accessibility barrier – Anything hindering access by a person with a disability to goods, services or activities

• Handicap – Circumstance or setting putting someone with a disability at a disadvantage. Handicaps are the result of accessibility barriers.

• Disability – Can limit a person’s ability to carry out their pursuits. A person can have a disability which is visible, non-visible, permanent or that occurs only at certain times.

• Accessibility barrier – Anything hindering access by a person with a disability to goods, services or activities

• Handicap – Circumstance or setting putting someone with a disability at a disadvantage. Handicaps are the result of accessibility barriers.

What Are Types of Disabilities?

• Hearing• Intellectual or developmental• Learning• Mental Health• Speech or language• Physical or mobility• Vision

Support Persons, Service Animals, Assistive Devices

• Support person – Might help customer with a variety of things from communicating to helping with mobility or medical needs.

• Service animal – May be dog, ferret, miniature ponies, monkeys, cats. All are working.

• Assistive device – Tool, technology or other mechanism that enables a person with a disability to do everyday tasks and activities.

• Support person – Might help customer with a variety of things from communicating to helping with mobility or medical needs.

• Service animal – May be dog, ferret, miniature ponies, monkeys, cats. All are working.

• Assistive device – Tool, technology or other mechanism that enables a person with a disability to do everyday tasks and activities.

What Is RESPECT?

R – Realize person 1st, disability 2nd E – Educate yourself on questionsS – Smile & speak clearly and directlyP – Provide service excellence E – Enjoy providing service excellenceC – Create a friendly environmentT – Thank the customer for business

What Can I Do?

You notice a customer appears to have a vision disability as they are walking with a support person through the store. They ask you where a certain item is located.

How can you assist him?

What do you know about Accessibility issues? (T/F)

1. The terms “disability” and “handicap” mean the same thing and can be used interchangeably. FALSE

2. You can always tell when a person has a disability. FALSE

3. Hearing aids completely correct hearing. FALSE

4. You should never pet a person’s service animal (i.e., guide dog). TRUE

5. You should always speak directly to someone with a hearing disability and not their interpreter. TRUE

6. People who are blind see nothing. FALSE

7. You should always ask a person with a disability if they would like assistance before assisting them. TRUE

8. People with mental health disabilities are more violent than the general public. FALSE

9. People who have vision loss or are blind have a better sense of hearing. FALSE

10.You should never use the phrase “let’s go for a walk” when speaking with a person who uses a wheelchair. FALSE

JazakAllah Khair