accessible visits social story: visit 4 basic
DESCRIPTION
This presentation is designed to show groups with intellectual disabilities how to return items to the Hamilton Public LibraryTRANSCRIPT
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Returning Items to the Hamilton Public Library
Social Story
www.hpl.ca
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I have to return items to the library once I finish with them or
they are due back.
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There are a few different ways to return items to the library:
•Dropbox•Returns area inside the library
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Dropbox: The dropbox is located outside the library. Some libraries have more than one dropbox.
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A dropbox can be a slot in the outside wall of the library. It is labeled Returns.
To return an item to the library, I push it through the slot.
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A dropbox can also be a big metal box outside of the library.
To return an item to the library, I push it through the slot.
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Returns area inside the library: Library branches will let me return items inside the library during open
hours.
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Sometimes the returns area is a slot in a wall or on the side of the information desk.
It is always labeled Returns.
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Sometimes there is no returns slot. In libraries without a returns slot, I need to return my items by bringing them right to the information desk.
Library staff will check in my items.
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If my items are due but I want to keep them for a longer
amount of time, I can renew them.
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I cannot renew an item if someone else has placed it on hold or if it is
Express though.
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To renew at the self-check machines in the library, I need to place my library card so the barcode is under the red line.
Then, I enter my PIN which usually the last four numbers in my phone number.
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On the screen that displays my name, there is a button to Renew.
I press this button to renew my items.
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A list of my items will appear on the screen.
To renew everything, I press Renew All.
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If I only want to renew certain items, I need to press the box beside the item’s name and then press Renew.
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If my items renewed successfully, they will have a new due date.
I should check to make sure the renewal worked by looking at the
due dates.
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I can also renew over the phone.
I call the phone number at the top of my returns slip and follow the
instructions spoken to me.
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I can even call any library branch and renew by speaking to a staff
member.
I should always make sure to have my library card ready!
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I have now returned or renewed my library items!