accountability in the workplace
TRANSCRIPT
© Corporate Training Material www.corporatetrainingmaterials.com
Accountability in The Workplace
Sample
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TABLE OF CONTENTS
Preface .................................................................................................................................................... 3
What is Courseware?........................................................................................................................... 3
How Do I Customize My Course?.......................................................................................................... 3
Materials Required .............................................................................................................................. 5
Maximizing Your Training Power ......................................................................................................... 5
Icebreakers.............................................................................................................................................. 7
Icebreaker: A New Leader .................................................................................................................... 8
Instructor Guide Sample .......................................................................................................................... 9
Module Two: What is Accountability ..................................................................................................... 10
Defining Accountability ..................................................................................................................... 10
Personal Accountability ..................................................................................................................... 12
Being Held Accountable ..................................................................................................................... 13
Accountability vs. Blame .................................................................................................................... 14
Understanding the Importance .......................................................................................................... 15
Practical Illustration .......................................................................................................................... 16
Module Two: Review Questions ......................................................................................................... 17
Appendix ............................................................................................................................................... 20
Sample Worksheet 1.......................................................................................................................... 21
Sample Worksheet 2.......................................................................................................................... 22
Quick Reference Sheets ......................................................................................................................... 23
Certificate of Completion ...................................................................................................................... 26
PowerPoint Sample ............................................................................................................................... 28
Full Table of Contents ............................................................................................................................ 34
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Preface
What is Courseware?
Welcome to Corporate Training Materials, a completely new training
experience!
Our courseware packages offer you top-quality training materials that
are customizable, user-friendly, educational, and fun. We provide your
materials, materials for the student, PowerPoint slides, and a take-
home reference sheet for the student. You simply need to prepare and
train!
Best of all, our courseware packages are created in Microsoft Office and can be opened using any
version of Word and PowerPoint. (Most other word processing and presentation programs support
these formats, too.) This means that you can customize the content, add your logo, change the color
scheme, and easily print and e-mail training materials.
How Do I Customize My Course?
Customizing your course is easy. To edit text, just click and type as you would with any document. This is
particularly convenient if you want to add customized statistics for your region, special examples for
your participants’ industry, or additional information. You can, of course, also use all of your word
processor’s other features, including text formatting and editing tools (such as cutting and pasting).
To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the
Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire
table” and press OK.
(You will also want to perform this step if you add modules or move them around.)
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to make it easy, we have used styles so that you can update all the text at once.
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If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.
In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will
then produce the Modify Style options window where you can set your preferred style options.
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Now, we can change our formatting and it will apply to all the headings in the document.
For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by
Corporate Training Materials.
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Materials Required
All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard
or chalkboard instead.)
We recommend that each participant have a copy of the Training Manual, and that you review each
module before training to ensure you have any special materials required. Worksheets are included
within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be
reproduced and used where indicated. If you would like to save paper, these worksheets are easily
transferrable to a flip chart paper format, instead of having individual worksheets.
We recommend these additional materials for all workshops:
• Laptop with projector, for PowerPoint slides
• Quick Reference Sheets for students to take home
• Timer or watch (separate from your laptop)
• Masking tape
• Blank paper
Maximizing Your Training Power
We have just one more thing for you before you get started. Our company is built for trainers, by
trainers, so we thought we would share some of our tips with you, to help you create an engaging,
unforgettable experience for your participants.
• Make it customized. By tailoring each course to your participants, you will find that your results
will increase a thousand-fold.
o Use examples, case studies, and stories that are relevant to the group.
o Identify whether your participants are strangers or whether they work together. Tailor
your approach appropriately.
o Different people learn in different ways, so use different types of activities to balance it
all out. (For example, some people learn by reading, while others learn by talking about
it, while still others need a hands-on approach. For more information, we suggest
Experiential Learning by David Kolb.)
• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk
for hours at a time. Make use of the tips in this book and your own experience to keep your
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participants engaged. Mix up the activities to include individual work, small group work, large
group discussions, and mini-lectures.
• Make it relevant. Participants are much more receptive to learning if they understand why they
are learning it and how they can apply it in their daily lives. Most importantly, they want to
know how it will benefit them and make their lives easier. Take every opportunity to tie what
you are teaching back to real life.
• Keep an open mind. Many trainers find that they learn something each time they teach a
workshop. If you go into a training session with that attitude, you will find that there can be an
amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,
and make the most of it in your workshops.
And now, time for the training!
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Icebreakers
Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an
Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the
participants. If the participants are new to each other, an icebreaker is a great way to introduce
everyone to each other. If the participants all know each other it can still help loosen up the
room and begin the training session on a positive note. Below you will see one of the
icebreakers that can be utilized from the Icebreakers folder.
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Icebreaker: A New Leader
PURPOSE
To help participants get acquainted and start talking to each other.
MATERIALS REQUIRED
• Index cards
PREPARATION
Write the name of a different famous person on five or six index cards. Some examples: Madonna, Tiger
Woods, Lance Armstrong, Nelson Mandela, Bill Gates, Angelina Jolie.
Divide participants into groups of four to six. Give each group one of the cards.
ACTIVITY
Tell participants that the president of their company (or the head of their department) has resigned and
the position is now being taken over by the person on their index card. Ask each group to think of one
characteristic of this person that will help him or her do well in this new role.
After a few minutes, ask the groups to report on what they decided.
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Instructor Guide Sample
On the following pages is a sample module from our Instructor Guide. It provides the instructor
with a copy of the material and a Lesson Plans box.
The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to
assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to
complete the lesson, any materials that are needed for the lesson, recommended activities, and
additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.
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Module Two: What is Accountability
Accountability is an essential factor in an exceptional, high-
functioning workplace. It is very important to build a team that
fosters workplace accountability, since accountability will be
reflected in the accuracy and efficiency of the work produced by
the employees. Accountability ensures that each employee is
invested in the success of the business, and that they will strive to
seek results that are best for the team.
Holding employees accountable will help to highlight the
importance of the responsibilities in relation to the business.
Personal accountability in the workplace will result in higher productivity, workplace satisfaction, and an
overall stronger bond between the team members.
Defining Accountability
Accountability is the acceptance and obligation to carry out a responsibility. This
includes being answerable for decisions, actions, and the outcomes. The term
accountability often carries a negative connotation; however, accountability is
beneficial in many ways, including personal benefits, as well as benefits for a team
or organization. Accountability represents a form of trust, which is a fundamental
trait for employees to have.
The practice of accountability can involve power being transferred from one individual to another. In the
workplace, being accountable means to take this power and own it. In other words, employees should
respect their everyday obligations to perform their best, and work toward building the business.
Accountability will help to avoid negligence or misconduct in the workplace. Each employee is
accountable to carry out specific tasks, however the employer will also be accountable for controlling
and directing the team.
Accountability separates the wishers in life from
the action-takers that care enough about their
future to account for their daily actions
John Di Lemme
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An accountable employee will have specific habits, including:
• Taking responsibility, and managing this responsibility
• Practicing time management skills
• Avoiding excuses
• Working with the other members of the team
Estimated Time 15 minutes
Topic Objective To define and understand the term accountability.
Topic Summary Defining accountability, determining the habits of an accountable
employee, and how accountability influences the workplace.
Materials Required Flipchart and markers
Planning Checklist None
Recommended Activity
Ask participants to write down what comes to mind when they hear the
word ‘accountability’. Try to come up with a list of 5 words that they would
associate with this term.
Have the participants share and discuss their responses
Stories to Share Share any personal, relevant stories.
Delivery Tips This activity may be done in small groups, or as a large group.
Encourage everyone to participate in this discussion.
Review Questions
What is accountability?
What are some examples of habits that an accountable employee would
have?
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Personal Accountability
Accountability is not limited to the exchange of expectations between individuals; it
can be on a personal level as well. Personal accountability is taking full responsibility
for your own actions and outcomes. This form of accountability can result in a
higher level of happiness, and feelings of personal achievement.
Personal accountability is powerful. It is one thing to set a goal and say you are
going to do it, but to actually stay committed and follow through with your goals is
life changing. Not everyone has personal accountability, but everyone is capable of having it. It is a
strong skill to have that requires taking control over your thoughts and actions. Remember, you are
responsible for your own success, so how are you going to reach this success?
Building personal accountability includes:
• Envisioning your future
• Setting measurable goals
• Taking ownership
• Problem-solving to find solutions
• Choosing appropriate attitudes and behaviors
Estimated Time 20 minutes
Topic Objective To understand the term personal accountability.
Topic Summary Focusing on personal accountability, the benefits associated with this
commitment, and how to build personal accountability.
Materials Required Flipchart and markers
Worksheet 1: Accountability and Me
Planning Checklist Provide enough worksheet printouts for all participants.
Recommended Activity Have participants complete Worksheet 1: Accountability and Me
Allow time for participants to share responses from their worksheet.
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Stories to Share Share any personal, relevant stories.
Delivery Tips Since this activity is based on personal experiences, participants are not
required to share their responses is they are not comfortable doing so.
Review Questions
What is personal accountability?
What are the benefits of being accountable?
What are some ways that you can build personal accountability?
Being Held Accountable
You may often hear the phrase “holding someone accountable”, but have you ever
stopped to think about what it means to be held accountable? We hold others
accountable all of the time, whether it is in the workplace, or in our lives outside of
work. To hold someone accountable means that you are relying on someone to
produce results for a particular obligation or task that has been delegated to this
person. In other words, you have expectations for this person to deliver on their
commitment.
As an employee, others have expectations of you the moment you accept the position. Employees are
expected to arrive to work on time in the proper attire, and have an appropriate attitude. The employer
will delegate particular assignments over time, and it is up to you as an employee to accept and commit
to your work. To be held accountable means to be personally responsible for actions, decisions, and
outcomes.
It is highly beneficial to hold yourself accountable. Personal accountability is a choice and mindset in
which you are holding yourself accountable for your actions. This is a good way to achieve goals,
increase your confidence, and grow as an individual. Personal accountability is all about making a
commitment to yourself.
Estimated Time 20 minutes
Topic Objective To understand the phrases “holding someone accountable”, and “holding
yourself accountable”.
Topic Summary
Determining what it means to hold someone accountable, specific
expectations of employees, and the benefits of holding yourself
accountable.
Materials Required Flipchart and markers
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Worksheet 2: Reflecting on Accountability
Planning Checklist Provide enough worksheet printouts for all participants.
Recommended Activity Have participants complete Worksheet 2: Reflecting on Accountability.
Allow time for participants to share responses from their worksheet.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate in this discussion.
Review Questions What does it mean to hold someone accountable?
What happens when we hold ourselves accountable?
Accountability vs. Blame
Effective work environments are those that create and encourage accountability,
while eliminating blame. Accountability and blame are two very different terms, and
should not be used interchangeably. In fact, blame damages accountability.
Accountability is all about constructively moving forward, and focuses on what you
can control. It means that you take responsibility for outcomes, whether they are
good or bad. Accountable individuals will gain respect from others, and gain confidence in themselves.
They choose to own their outcomes. In contrast to accountability, blame focuses on the past,
punishment, and the shifting of responsibility onto someone else. Blame creates an unhealthy and
irresponsible work environment.
Unaccountable employees may choose to invest their energy in blame because they feel as though it is
easier than being accountable for mistakes, or because they do not want to find the underlying cause of
the problem. Blame is used as a defense mechanism that focuses on who is wrong, rather than what is
wrong. In order to eliminate blame in the workplace, it is important to see problems as learning
opportunities, rather than drawbacks.
Estimated Time 20 minutes
Topic Objective To differentiate between the terms accountability and blame.
Topic Summary Determining the difference between accountability and blame, and how
each one affects the workplace.
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Materials Required Flipchart and markers
Planning Checklist None
Recommended Activity
Have participants break into small groups. Within these groups, have
participants divide a piece of paper into two sections, labeling the top of
one section as “accountability” and the other as “blame”.
Under these headings, brainstorm and write down:
• Any words or phrases that you would associate with the term
• Any advantages or disadvantages
• How you feel each one would impact the workplace
Ask the groups to share and discuss their responses with the rest of the
group.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate in this discussion.
Review Questions Why do unaccountable employees choose to invest their energy in blame?
Can blame and accountability be used interchangeably?
Understanding the Importance
Accountability has a powerful effect on the results of a business. Accountability helps
to ensure that every team member has a strong understanding of the values of the
business, and why they are engaging in certain practices. Each employee is working
toward the same overall goal. It is crucial that every individual is aware of the
importance of accountability in the workplace. Otherwise, they will not understand
the impact that their position has, and therefore not perform adequately.
If employees are not invested in accountability, then problems will arise. Lack of accountability will
result in blame, conflicts, lower quality of performance, and evidently greater frustrations. Therefore, it
is necessary to hold yourself responsible, and motivate your team to do the same thing in order to
eliminate these problems from happening. Accountability helps in building a positive, successful work
culture.
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Estimated Time 10 minutes
Topic Objective To determine the importance of accountability in the workplace.
Topic Summary Determining the powerful effects that accountability has on a business, and
the disadvantages of lacking accountability in the workplace.
Materials Required None
Planning Checklist None
Recommended Activity
Have participants discuss as a group the importance of accountability.
Discuss how a workplace would function without accountability.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions Why should employees know the importance of accountability?
What happens if employees are not invested in accountability?
Practical Illustration
Jonah’s boss had assigned him to do a sales analysis to determine their business’ top selling
product. He understood the value of this assignment, and wanted to show his boss that he
is committed to his work. Jonah agreed to take on this responsibility, and began by making
goals for this project. His plan was to have the assignment done by the end of the week,
and give his boss an organized analysis. He started his assignment with a positive attitude,
and stuck to his initial timeline in order to get the job done. Despite having other work to do, he was
able to complete the project on time because he had goals and a plan. His boss was very proud of Jonah
and knew he chose the right person to hold accountable for this project.
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Module Two: Review Questions
1.) What is accountability?
a) The acceptance and obligation to carry out a responsibility
b) Being answerable for decisions, actions and outcomes
c) A form of trust
d) All of the above
These are all true in defining the term accountability.
2.) An accountable employee will...
a) Take responsibility and manage this responsibility
b) Lack time management skills
c) Come up with excuses for his or her mistakes
d) All of the above
An accountable employee will take responsibility and manage the responsibility, have good
time management skills, and avoid the use of excuses.
3.) What is personal accountability?
a) Taking full responsibility for your own actions and outcomes
b) A way to increase happiness and feelings of personal achievement
c) An expectation from another individual
d) Both A and B
Personal accountability is taking full responsibility for your own action and outcomes, in
which this responsibility will increase levels of happiness and feelings of personal
achievement.
4.) How can you build personal accountability?
a) Set measurable goals
b) Envision your future
c) Taking ownership
d) All of the above
These are all ways in which you can build personal accountability.
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5.) What does it mean to “hold someone accountable”?
a) You are relying on someone to produce results for a particular obligation or task that
has been delegated to this person
b) Having no expectations for someone to stay committed to their obligations
c) Suggesting someone to do something
d) None of the above
To “hold someone accountable” means that you are relying on this person to follow through
with their obligations.
6.) Why is it beneficial to hold yourself accountable?
a) It will help you to achieve goals
b) Increases confidence
c) It will help you to grow as an individual
d) All of the above
These are all benefits of holding yourself accountable.
7.) True or false, accountability and blame have the same meaning and can be used
interchangeably.
a) True
b) False
Accountability and blame do not have the same meaning, and should not be used
interchangeably.
8.) Why should blame be eliminated from the workplace?
a) Blame damages accountability
b) It creates an unhealthy, and irresponsible work environment
c) It focuses on the past, punishment, and shifting responsibility onto someone else
d) All of the above
These are all reasons as to why blame should be eliminated from the workplace.
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9.) Why is accountability important in the workplace?
a) It has an insignificant effect on the results for the business
b) It helps to ensure that every team member has a strong understanding of the values of
the business
c) It dismisses the importance of positions and suggests that every employee has the same
obligations
d) It is only important for most employees to be accountable in the workplace
Accountability is important in the workplace because it acknowledges the values and goals
of the business, has a powerful effect on results, and shows the impact every individual in
their position has on the overall business.
10.) What will happen if a workplace is lacking accountability?
a) Blame and conflicts
b) Higher quality of work performance
c) Less frustrations
d) An increase in employee engagement and productivity
If accountability is lacking in the workplace, there will be more blame and conflicts.
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Appendix
During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a
lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.
The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s
Training Manual for the corresponding material and then provide it to the participants.
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Sample Worksheet 1
Accountability and Me
1. a) What am I accountable for outside of the workplace?
____________________________________________________
____________________________________________________
____________________________________________________
b) What are my skills and strengths that help me to achieve this?
____________________________________________________
____________________________________________________
____________________________________________________
2. a) What am I accountable for inside of the workplace?
__________________________________________________
__________________________________________________
__________________________________________________
b) What are my skills and strengths that help me to achieve this?
____________________________________________________
____________________________________________________
____________________________________________________
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Sample Worksheet 2
Reflecting on Accountability
1. a) Describe a time when you were asked to handle a big project.
____________________________________________________
________________________________________________
b) What were your strategies to help you with this project?
____________________________________________________
____________________________________________________
c) Looking back, is there anything you would have changed about your strategy?
____________________________________________________
____________________________________________________
2. a) Describe a time when you asked someone else to handle a big project.
____________________________________________________
________________________________________________
b) What were their strategies?
____________________________________________________
____________________________________________________
c) Is there anything you would have changed about his or her strategies?
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Quick Reference Sheets
Below is an example of our Quick Reference Sheets. They are used to provide the participants
with a quick way to reference the material after the course has been completed. They can be
customized by the trainer to provide the material deemed the most important. They are a way
the participants can look back and reference the material at a later date.
They are also very useful as a take-away from the workshop when branded. When a participant
leaves with a Quick Reference Sheet it provides a great way to promote future business.
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Certificate of Completion
Every course comes with a Certificate of Completion where the participants can be recognized
for completing the course. It provides a record of their attendance and to be recognized for
their participation in the workshop.
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PowerPoint Sample
Below you will find the PowerPoint sample. The slides are based on, and created from, the
Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the
material; they help to focus on the important points of information presented during the
training.
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Full Table of Contents
Preface .................................................................................................................................................... 6
What is Courseware?........................................................................................................................... 6
How Do I Customize My Course?.......................................................................................................... 6
Materials Required .............................................................................................................................. 8
Maximizing Your Training Power ......................................................................................................... 8
Module One: Getting Started ................................................................................................................ 10
Housekeeping Items .......................................................................................................................... 10
The Parking Lot ................................................................................................................................. 11
Workshop Objectives ......................................................................................................................... 11
Pre-Assignment ................................................................................................................................. 12
Pre-Test ............................................................................................................................................. 13
Pre-Test Answers ............................................................................................................................... 17
Action Plans and Evaluation Forms .................................................................................................... 22
Action Plan ........................................................................................................................................ 23
Evaluation Form ................................................................................................................................ 24
Module Two: What is Accountability?.................................................................................................... 25
Defining Accountability ..................................................................................................................... 25
Personal Accountability ..................................................................................................................... 27
Being Held Accountable ..................................................................................................................... 28
Accountability vs. Blame .................................................................................................................... 29
Understanding the Importance .......................................................................................................... 30
Practical Illustration .......................................................................................................................... 31
Module Two: Review Questions ......................................................................................................... 32
Module Three: Creating an Accountable Workplace .............................................................................. 35
Modeling Accountability .................................................................................................................... 35
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Valuing Accountability ....................................................................................................................... 37
The Front-Loading Benefits ................................................................................................................ 38
Teamwork ......................................................................................................................................... 39
The Accountability Cycle .................................................................................................................... 40
Practical Illustration .......................................................................................................................... 41
Module Three: Review Questions ....................................................................................................... 42
Module Four: The C’s of Accountability ................................................................................................. 45
Clarification ....................................................................................................................................... 45
Common Purpose .............................................................................................................................. 46
Communication ................................................................................................................................. 47
Collaboration .................................................................................................................................... 48
Consequences.................................................................................................................................... 49
Practical Illustration .......................................................................................................................... 50
Module Four: Review Questions......................................................................................................... 51
Module Five: Building Ownership .......................................................................................................... 54
Ownership vs. Accountability ............................................................................................................. 54
The Ownership Mentality .................................................................................................................. 55
Why Does it Matter? ......................................................................................................................... 57
The Weight of Micromanaging .......................................................................................................... 58
Sharing Your Vision ........................................................................................................................... 59
Practical Illustration .......................................................................................................................... 60
Module Five: Review Questions ......................................................................................................... 61
Module Six: Accountability in Leadership ............................................................................................... 64
What is Leadership? .......................................................................................................................... 64
The Role of the Organization ............................................................................................................. 66
The Role of the Manager ................................................................................................................... 67
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The Role of the Employee .................................................................................................................. 68
Strengthening Leadership Accountability ........................................................................................... 69
Practical Illustration .......................................................................................................................... 70
Module Six: Review Questions ........................................................................................................... 71
Module Seven: The Power of Goal-Setting ............................................................................................. 74
Setting SMART Goals ......................................................................................................................... 74
Who is Accountable? ......................................................................................................................... 75
Identifying Your “Why” ...................................................................................................................... 76
Goal Lengths ..................................................................................................................................... 77
Remaining Loyal to Your Goals .......................................................................................................... 78
Practical Illustration .......................................................................................................................... 80
Module Seven: Review Questions ...................................................................................................... 81
Module Eight: Feedback as a Tool .......................................................................................................... 84
Choosing Positivity ............................................................................................................................ 84
Considering the Time Frame .............................................................................................................. 85
Giving Feedback ................................................................................................................................ 86
Receiving Feedback ........................................................................................................................... 87
Creating an Action Plan ..................................................................................................................... 89
Practical Illustration .......................................................................................................................... 90
Module Eight: Review Questions........................................................................................................ 91
Module Nine: Effective Delegation ........................................................................................................ 94
What is Delegation? .......................................................................................................................... 94
How to Delegate ............................................................................................................................... 95
When to Delegate ............................................................................................................................. 96
To Whom Should You Delegate .......................................................................................................... 98
Dismissing Delegation ....................................................................................................................... 99
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Practical Illustration ........................................................................................................................ 100
Module Nine: Review Questions ...................................................................................................... 101
Module Ten: Barriers to Accountability................................................................................................ 104
Closed Communication .................................................................................................................... 104
Failure to Meet Expectations ........................................................................................................... 105
Lack of Self-Confidence .................................................................................................................... 106
Lacking Alignment ........................................................................................................................... 107
Overcoming Obstacles ..................................................................................................................... 108
Practical Illustration ........................................................................................................................ 110
Module Ten: Review Questions ........................................................................................................ 111
Module Eleven: The Benefits of Accountability .................................................................................... 114
Improving Performance ................................................................................................................... 114
Building Trust and Integrity ............................................................................................................. 115
Employee Engagement .................................................................................................................... 116
Workplace Satisfaction .................................................................................................................... 117
Dedication to Your Role ................................................................................................................... 118
Practical Illustration ........................................................................................................................ 119
Module Eleven: Review Questions ................................................................................................... 120
Module Twelve: Wrapping Up ............................................................................................................. 123
Words from the Wise....................................................................................................................... 123
Review of Parking Lot ...................................................................................................................... 123
Lessons Learned .............................................................................................................................. 124
Completion of Action Plans and Evaluations .................................................................................... 124
Appendix ............................................................................................................................................. 125
Worksheet 1 .................................................................................................................................... 125
Worksheet 2 .................................................................................................................................... 127
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Worksheet 3 .................................................................................................................................... 128
Worksheet 4 .................................................................................................................................... 129
Worksheet 5 .................................................................................................................................... 130
Worksheet 6 .................................................................................................................................... 131
Worksheet 7 .................................................................................................................................... 133
Worksheet 8 .................................................................................................................................... 135
Worksheet 9 .................................................................................................................................... 137
Worksheet 10 .................................................................................................................................. 138
Worksheet 11 .................................................................................................................................. 139
Worksheet 12 .................................................................................................................................. 140
Worksheet 13 .................................................................................................................................. 141
Post Assessment .............................................................................................................................. 143
Post Assessment Answers ................................................................................................................ 147
Recommended Reading List ............................................................................................................. 152