WELCOME

TO THE

2013 UK HR

ACE AWARDS!

September 13, 2013

MICHELE BAILEY, EMPLOYEE RELATIONS

“The only statement that I can make is that I feel Michele always goes above and beyond with any situation that I present to her...whether it is just to ask for some quick advice, get clarification on a particular issue or help manage a very difficult case.”

“She is one of a kind! Michele makes my job easier and words cannot describe what she means to me and what she is worth for this institution!”

LOUIE BOSWORTH, EMPLOYMENT

“Louie always provides exceptional service: he is attentive, pleasant, professional, and always has a customer service attitude. He makes suggestions, offers additional assistance beyond expectations and routine, and is prompt in his response.”

“Louie is consistent in providing professional, effective and efficient services.”

TINA CORNETT, EMPLOYEE BENEFITS

“She came highly recommended by others as the person to meet with when considering retirement because she knows all the necessary information. She made me feel like I was her only priority.”

“She is a person that is knowledgeable and skilled in her job assignment. Recently, my experience dealing with people who perform duties in customer service has not been very good. Ms. Tina Cornett is what customer service is all about and because she comes highly recommended by others, speaks volumes about her work ethic.”

JON DAVIS, EMPLOYEE BENEFITS

“He goes above and beyond his job duties and exemplifies “exceptional service".”

“I know he must be extremely busy as the EEP deadline approaches, but he never gives me the impression that he does not have time to assist me.”

SHEILA GILES, STEPS TEMPORARY EMPLOYMENT

“…Her ability to be engaged in the application process. She seemed to genuinely care about how smoothly things went.”

“She was warm and helpful, I can't imagine an experience being made any easier than how she made it.”

DONNA HENRY, EMPLOYEE BENEFITS

“As I talked with her about my problem/complaint I felt she understood and really wanted to help.”

“She made me feel valued as an employee.”

JO HOLBROOK, EMPLOYEE BENEFITS

“She is always on top of things!” “She followed up…reached out to other departments. She took personal responsibility for problem solving and exceeding customer expectations.”

“Her customer service is superb and she never seems annoyed or rushed by multiple requests or repeated questions. Her customer service and kindness is paramount.” I know she‟ll always go the extra mile to help.”

TERRI KANATZAR, EMPLOYEE BENEFITS

“I've worked at UKMC for over 44yrs, and not everyone I've had to deal with has been as prompt & serving as Terri.” “While enroute to retiring from UK Healthcare…[Terri] …has been exceptional in her dedication to making my retirement transition go smooth and to my benefit.”

“She's been more like a knowledgeable friend, than simply a staff member doing the "normal" job.”

BROOKE KELLER, STEPS TEMPORARY EMPLOYMENT

“..She went out of her way to give me a job…”

“I have never had that happen until today, I will never forget, and I will always recommend her and speak highly of her and the STEPS team.”

DIANE KOHLER, CAREER DEVELOPMENT

“When my position was eliminated she has been going over and above in assisting me…”

“…she listens and makes my day! I always feel better after having talked to her.”

MATT MCMAHAN, EMPLOYEE BENEFITS

“Matt made a home visit on a Saturday, 6/8, so that he could get prescription assistance through Faith Pharmacy and to also start the paperwork for prescription assistance throught the pharmecutical companies.”

“I don't know his work schedule, but I don't believe it would be on a Saturday. He also made a home visit. Matt has a big heart, and I really appreciated his timely response. I know the retiree is very much appreciative of his help.”

TANYA NEACE, EMPLOYEE BENEFITS

“She exemplifies how valuable a UK employee can be to other employees. This was service with a smile. I have natural trouble understanding finances so I need things explained from several perspectives.”

“She helped me gladly and ENCOURAGED me to ask more questions. She ensured that I truly understood answers to my questions. She's a delight and a valuable asset to the benefits office.”

CATHERINE RAINES, COMMUNICATIONS & TECHNOLOGY

“…performance is exceptional, in part, due to her eagerness to help, accept projects with a positive attitude along with her fresh ideas and ability to „think outside the box‟ makes her an employee who distinguishes herself to go above and beyond...”

“She also developed a universal system for coordinating an HR process.”

LISA SIBLEY, COMPENSATION

“Lisa did a fantastic job walking me through the procedures…” “All was done at the last minute and past the posted deadlines.” “she took charge and made sure everything went well.”

“Lisa was willing to do extra work on a tight deadline and did it well and in a very friendly manner.”

CAROL WATSON, EMPLOYEE BENEFITS

“Her caring, cheerful attitude and spirit of cooperation”

“…her genuine concern for me personally was evident.”

SHARON WELCH, COMPENSATION

“Working with the IBU: this was a time-compressed project with multiple players. Sharon represented HR extremely well, came through with the JAQ's in a very timely manner and made our job much easier.”

“She always delivered on her promises and absolutely went above and beyond what we had experienced before.”