ACER CONFIDENTIAL

Acer Office Manager (AOM)

Solution Introduction v1.21

ACER CONFIDENTIAL

Agenda

• Small Office Pain Points

• Acer Commercial Solutions

• Acer Office Manager

• Acer Office Manager Features

• Scenarios and Benefits

• References

1

ACER CONFIDENTIAL 2

Source: SMB Disaster Preparedness Survey, Symantec, http://www.symantec.com

On Average, Small Businesses experience 3 technology disruptions a year. Each downtime costs SMBs

a median of $12,500 per day.

“I need security and manageability for my company, but I

don’t want to hire a professional IT. Too much $$$$!”

ACER CONFIDENTIAL 3

Individual

< 50 Users 50 Users+

Security Solution for Employee

Acer ProShield

Manageability Solution for SMB

Acer Office Manager

Extensive Manageability for Large Business

Acer Smart Client Manager

• Secure your system

• Protect your data

• Policy Enforcement

• Asset Management

• Scheduled Maintenance

• Scale your business

• Policy Enforcement

• Asset Management

• Scheduled Maintenance

Acer Commercial Solutions - for different business sizes

ACER CONFIDENTIAL 4

•Policy mgt.

•Scheduling & alert

•Update agent management

Client Automation

•BIOS mgt.

•Remote management

•Health monitor

Asset Management

•Inventory management

•Asset usage tracking

•Query & Report

Client Management

Acer Office Manager - Perfect Solution for SOHO and Small Businesses

Console based – no dedicated server required

ACER CONFIDENTIAL 5

Acer Office Manager

• Designed with SOHO and Small Business in

mind • Support Small Office network topology

• Not requiring Active Directory (AD) Domain Service

• Ease of use - not requiring in depth knowledge of an

IT administrator

• Complementary to Acer ProShield • Complement to Acer ProShield security to deploy

and enforce security policies across network

• Not requiring dedicated server • No additional cost to have dedicated server.

Management console can be installed on any

designated PC

Manageability Solution for SOHO and Small Businesses

Acer Office Manager is a manageability

solution preload across Acer commercial

Desktop PC and Notebooks

ACER CONFIDENTIAL 6

Acer Office Manager allows Small Offices to deploy security policies,

monitor IT assets, and schedule maintenance tasks in one simple

manageability package

Enforce IT

Policies Deploy unified IT

policies through out

your company to

protect intellectual

assets and confidential

information

Asset Tracking

& Monitoring Track IT assets

deployed across your

organization with ease.

Monitor any asset

change to prevent theft

and potential

Scheduling

Maintenance Tasks AOM provides the

automated solution to

actively manage your IT

assets remotely and on the

fly

Acer Office Manager Benefits

ACER CONFIDENTIAL 7

Acer Office Manager

consists of 2 modules

Agent Required to be installed in all notebook and desktop PCs (including

administration PC) that needs to be managed Can be installed in Acer notebook and desktop PC only

Console Required to be installed in designated administrative PC Required client permission to establish pairing Once agent PCs established pairing with the console, only that

console can manage these agent PCs Can be installed in Acer notebook and desktop PC

ACER CONFIDENTIAL 8

Acer Office Manager Main Features

Establish

pairing

relationship

to manage

Policy

management

and

deployment

Asset

reporting

and

monitoring

Schedule

based task

triggering

Configuratio

n,

notification,

data

migration

Summary of

managed

client status

ACER CONFIDENTIAL

Dashboard

Feature Benefits

Summary of managed clients Show the information of number of online/offline client

Alarms for managed client status Show alarm information as client changed status (offline, unmanaged, hardware/software change)

Detailed information related to asset change

Show detailed asset change information

Show activity history information Show activity history information (50 latest records)

ACER CONFIDENTIAL 10

Dashboard Interface

Summary of

managed

client

Notification Tab Logs Tab

Activity history

information

New

clients

that

needs

pairing

ACER CONFIDENTIAL

Client Management

Feature Benefits

Auto-detect / refresh /search managed client status

Automatically locate clients in the network

Establish / delete / edit pairing with clients

Establish pairing relationship to manage

Create / delete / edit groups of managed clients

Group clients for easy management

Detailed information on managed clients ( system / hardware / software / hotfix)

Provide detailed client information

Edit asset name and asset tag Comply with company policies

Remote power state control (sleep / hibernate / shut-down / reboot / power on)

Enforce changes in configurations Power saving

ACER CONFIDENTIAL 12

Client Manager Interface

Clients Auto-detect /

refresh /search

managed client

status

Create /

delete /

edit

groups of

managed

clients

Groups

ACER CONFIDENTIAL

Asset Management

Feature Purpose

Asset information collection (system / HW / SW / hotfix)

Collect detailed asset information in the database

Asset query by preference Sort asset information by specific criterion

Asset report generation Generate asset report to a excel file

Asset monitoring Notify administrator if any asset change on manage clients

ACER CONFIDENTIAL

Asset Information and Report

Processor

Memory

Chipset

Graphic

Hard Disk Drive

Optical Disk Drive

LAN

WLAN

Mobile Broadband

Modem

Bluetooth

Product External Specification

Sound

Installed application

Installed hotfix

Hardware information

Software information

Example of Asset Report:

ACER CONFIDENTIAL

Policy Enforcement

Feature Benefits

Add / edit / delete policies Policy management

Enable / disable policy settings (general, security, green, BIOS, and device)

Comprehensive settings in a policy profile

Policy deployment Deploy policies to specific managed clients or groups

ACER CONFIDENTIAL

Setting Details

Enable/Disable general settings control

General setting (wallpaper, screen saver, homepage,

auto play)

Enable/Disable security settings control

Security setting for different zones (internet, intranet,

trusted sites & restricted sites)

Account policy setting (password age, length, complexity

& account lock-out threshold)

Enable/Disable green settings control

Green setting (dim the display, turn-off display, put

computer to sleep)

Enable/Disable BIOS settings control

BIOS setting (BIOS supervisor & user password, boot

sequence)

Enable/Disable device settings control

Device setting (USB, 3G, Bluetooth, ODD, LAN, WiFi, card

reader, camera, WiMAX)

General Setting

Security

Green

BIOS

Device

ACER CONFIDENTIAL

Task Scheduler

Feature Purpose

Add / edit / delete task items Manage tasks

Enable / disable individual task Enable/disable tasks

Setting task triggering conditions & actions

Set triggering condition (daily/weekly/monthly) for actions (policy deployment / asset report generation / power state control)

Setting applicable target Setting target for actions

ACER CONFIDENTIAL

Task Scheduler

Add / edit / delete task items Setting actions & applicable target

Set triggering condition

ACER CONFIDENTIAL

Acer Office Manager is a manageability solution that will preload across commercial DT/NB

No additional cost to

have dedicated server

Not requiring dedicated

server

Support SMB network

topology

Not requiring AD

Ease of use

Designed with SMB in

mind

Complement to Acer

ProShield to deploy

and enforce security

policies across network

Complementary to

Acer ProShield

Acer Office Manager Advantages

19

ACER CONFIDENTIAL

Scenarios - examples of when and benefit of using AOM

20

ACER CONFIDENTIAL 21

Scenario

1. Jason and Andy are new employees. Company buy a NB and DT as their OA equipment

Wireless Router

Hub

Andy DT Administrators PC

Jason NB A NB B NB

C DT D DT

PC Name OS Memory

HDD Online SW check

…

A NB Win XPP 1 GB 120 GB V V

B NB Win 7 HP 2 GB 200 GB V V

C DT Win XPP 1 GB 160 GB V V

D DT Win7 HP 2 GB 300 GB V V

Jason NB Win7 Pro 4 GB 300 GB V V

Andy DT Win7 Pro 4 GB 500 GB V V

PC Name OS Memory

HDD Online SW check

…

A NB Win XPP 1 GB 120 GB V V

B NB Win 7 HP 2 GB 200 GB V V

C DT Win XPP 1 GB 160 GB V V

D DT Win7 HP 2 GB 300 GB V V

2. Jason NB and Andy DT will be discovered and managed automatically as they are on-line.

………… …….. Asset data

………… …….. Asset data

3. Jason and SW asset data will be collected and send back to Administrator’s PC

Asset Report.xls

Export 4. Administrator would like to has a hard copy of asset data for

inspection

Acer Office Manager Scenario – Asset Management

ACER CONFIDENTIAL 22

Andy DT hard disk size is changed ! Andy DT does not install anti-virus !

Scenario

1. Jason swap memory to smaller size

Wireless Router

Hub

Andy DT

Jason NB

Administrator’s PC

1 GB

Jason NB memory size is changed !

2. Andy swap hard disk to smaller size

3. Andy does not follow company rule to install anti-virus

500 GB

300 GB

2 GB

300 GB

1GB

Acer Office Manager Scenario – Asset Monitoring

ACER CONFIDENTIAL 23

Scenario

1. To save power, administrator apply a pre-set policy to configure power plan settings in employee’s PC

Wireless Router

Hub

Administrator’s PC

2. To advocate an in-house campaign, administrator would like to

apply new product catalogue to employee’s PC as wallpaper

Power plan settings

Power plan settings

Power plan settings

Power plan settings

Power plan settings

Power plan settings

New product catalogue New product catalogue New product catalogue New product catalogue New product catalogue New product catalogue

3. To secure the company’s data in employee’s PC, administrator

apply a pre-set policy to block the external storage

Acer Office Manager Scenario – Policy Enforcement

Thank you

ACER CONFIDENTIAL

Additional References

ACER CONFIDENTIAL 26

• OS

–Windows XP SP3 Professional (32bit)

–Windows 7 RTM & SP1 Ultimate, Professional, Home Premium and Home Basic (32bit & 64bit)

• Platform

–Acer Notebook and Desktop PCs

• Account

–Console: Administrator account only

–Agent: Administrator/Standard User

• Limitation

–Cannot set screen saver from 64-bit console to 32-bit agent device or vice versa

–Wake and Power/On functions are only available in local area network (LAN)

–Email alerts only support POP3 protocol

Acer Office Manager System Requirement

ACER CONFIDENTIAL 27

Solution for SMB Solution for Individual

Acer ProShield Acer Office Manager Acer Smart Client Manger

Se

curi

ty

BIOs Configuration Yes Yes (Remote) Yes

Drive Encryption Yes - -

File Sanitizer Yes (Acer Proshield) -

Device Access Manager Yes Yes (Remote) Yes

Credential Manager Yes - -

Ma

na

ge

ab

ilit

y

Deployment - Yes Yes

Inventory - Yes Yes

Software Management - - BIOs Update/SW delivery

Patch Management - - Yes

Remote Control - (Power-state only) (Power-state only)/KVM

Real-Time Management - Yes Yes

Out of Band Management - - Yes

IT Analytics - Yes Yes

Audit Logs - - Yes

Network Traffic Monitoring - - Yes

Script Management Yes

Power Management Yes Yes

Process Automation - (Time-bound tasks only) Yes

E-mail alert - Yes -

Acer ProShield

Acer Office

Manager

Total Manageability

& Security Solution

Acer Office Manager Complements with Acer ProShield

“Manageability

Focused”

“Security

Focused”

ACER CONFIDENTIAL

AOM password is required when user would like to use AOM console

*Database is implemented by SQL Lite

*Database is used to store AOM password, email settings and asset of managed agents

*AOM password and email password stored in database are encrypted by AES128bits with fixed GUID, respectively

Database*

User enters

password

Compare both pwds

Get password from database

Decrypt password with AES 128bits

Acer Office Manager

Security – AOM Console Login

ACER CONFIDENTIAL

Unmanaged

agent

Console Pairing is

triggered

Update status

Check certificate*

Confirmation

WCF connection is created

Create WCF connection

WCF connection* (Request pairing)

WCF connection (Accept pairing request)

WCF connection (Send data**)

WCF connection*** (Get asset**)

WCF connection (Send asset file back)

Check AOM password and collect asset

*WCF connection is a SSL protected connection

*Packet sent by WCF connection is encrypted

via Agent’s UUID in pairing stage

**Data includes AOM password and email settings

WCF connection (Pairing success)

***Packet sent by WCF connection is encrypted

via AOM password as pairing process is completed

Database

Save asset

XML file

Save

asset

Save data

DB

Acer Office Manager Security – Pairing Process