achieving end-to-end uc visibility
TRANSCRIPT
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Robin Gareiss, President, Nemertes ResearchDavid Roberts, Director of Product Management, Riverbed
Achieving End-to-End
UC Visibility
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Most Rely on One IPT/UC Tool
© Nemertes Research 2016 www.nemertes.com 1-888-241-2685 DN5311
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Management Tool Benefits
Save on operational costs
Help execute security policy
Faster resolution
Prevent future problems
Validation of technology
© Nemertes Research 2016 www.nemertes.com 1-888-241-2685 DN5311
Keeping technology running affects:• Employee productivity• Costs• Revenue• Customer experience
Reporting helps with:• Documenting,
increasing utilization• Evangelizing benefits of
the technology• Capacity, staff planning• Predictive analytics
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Cost Savings Overall With Tools, Cloud or On Prem
© Nemertes Research 2016 www.nemertes.com 1-888-241-2685 DN5311
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Riverbed SteelCentral for UC Monitoring
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© 2015 Riverbed Technology. All rights reserved. 6
Packet capture (Probes)– Signaling and connectivity problems – Real-time analysis of media quality at
point of observation
Traffic (NetFlow, IPFIX)– Interface utilization, QoE marking
Infrastructure (SNMP, ssh)– Interface errors, node health– Track configuration changes
Lots of data; how can I use it?
Endpoint Telemetry (CDR, RTCP)– End-user quality of experience– Global visibility, home/remote users
Synthetic Tests (TAPI, IPSLA)– Proactive issue detection– Automate user acceptance testing
Application Configuration (APIs)– Compliance and security lapses– Typo and standardization mistakes
APPLICATION-BASEDNEWORK-BASED
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© 2015 Riverbed Technology. All rights reserved. 7
Streamline Support Processes
• Start with high-level, integrated view
• Explore issues by location, device and connectivity
• Characterize nature of the degradation
• Bracket problem with hop-by-hop path analysis
• Easily determine if problem is device, network or user
What should my tools be able to do?
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© 2015 Riverbed Technology. All rights reserved. 8
Mobile
Why Riverbed offers the Best UC Solution
Edge Flow Device Datacenter
PSTN
Core Router
SBC
Teleworker
• Only Riverbed offers complete coverage capturing all data• Blends it together into useful information allowing to solve problems
• Endpoint Telemetry• Packet Capture• Flow• SNMP
• SteelCentral UCExpert• SteelCentral AppResponse• SteelCentral NetProfiler• SteelCentral NetSensor
SteelCentral Portal
Remote Office
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