In this issue

The ACI World APEX and Global Training Newsletter has a fresh new look! Sign up to receive it on a quarterly basis.

The voice of the world’s

airport Message from the Director2

Transforming the approach to aviation security4

5 Q&A with ACI Instructor Chris Barratt

New Airport Online Training Courses6

APEX: A glimpse at the year so far7

Recent APEX Reviews9

ACI participates in the 2018 Aerodrome Workshop

GSN Diploma Programme

Staff Development Programme18

Upcoming GT courses21

Meet our Global Training and APEX team22

ACI APEX & Global TrainingNEWSLETTER Issue Three - 2018

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Dear Members,

Kevin Caron, Director, Capacity Building Programmes, ACI World

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Promoting gender equality in airports and aviation as a whole - we all have a part to play.

Addressing the International Civil Aviation Organization (ICAO) Global Aviation Gender Summit as keynote speaker, in Cape Town, South Africa, in August 2018, ACI World Director General Angela Gittens stated, “Air service demand will double in 15 years. The aviation industry cannot continue to ignore half of the world’s population as it competes with other industries for the talent it needs to continue to play its role as an economic driver.”

ACI member airports are strong proponents of cultivating diverse talent pools. ACI is working with ICAO and our partners on ways to attract more women into aviation and to support their professional development to ensure the sustainable growth of the industry.

Given the importance of this topic, our upcoming newsletters will feature initiatives being taken by our airports to identify means by which the industry can step up efforts to recruit and advance women into leadership roles. This includes a gender equality study, led by Korn Ferry, with the participation of ACI, the International Air Transport Association (IATA), the International Aviation Womens Association (IAWA) and the Aerospace Industries Association (AIA). Specifically, this multifaceted effort will include:

• a global survey and interviews of women leaders in human resources, organizations, and education;

• case studies on success stories within the industry; and

• review of prior studies and literature on the advancement of women, both within and outside the industry.

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Additionally, as we look at other current issues and challenges in our industry, we have included articles in this quarterly newsletter on the importance of aerodrome certification as well as quality and risk management in creating a positive security culture.

In this edition, we will also provide an update on the recent Airport Excellence (APEX) initiatives, which fall directly under the umbrella of capacity building for our members.

Lastly, as we head into the latter part of the year, it is estimated that Global Training will deliver a new record of 102 courses. For the month of October alone, we are offering 36 courses to our members across the globe. We are pleased that we are meeting the specific training needs of our members as evidenced by the significant increase in the demand for “in-house” training programmes by our member airports.

We hope that you will have the opportunity to attend an ACI course in the future at one of our training centres and venues worldwide!

To receive our quarterly newsletter please subscribe online.

Happy reading,

Kevin Caron

Director, ACI Capacity Building Programmes (APEX and Global Training), ACI World

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Chris Barratt is an aviation security consultant with McClumpha Asso-ciates Ltd and an ACI instructor. Mr. Barratt is also a part-time lecturer and research supervisor at the Emirates Aviation University. He is also a Doctoral candidate at the University of Portsmouth research-ing Security Management Systems.

Security in the aviation industry is highly regulated and compliance driven. In the past, our approach has been very reac-tive with the inevitable result that casu-alties have occurred before measures are taken. Our security effort has been predominantly driven by protection of the aircraft and the weight of compli-ance still reflects this in many States. In recent years, however, an increase in attacks on airports and infrastructure has led to a transformation in the ap-proach to security within the industry. The regulatory environment is gradually moving toward a focus on outcomes and allowing airports, airlines, and other entities to identify suitable and effective processes for security in a way that ad-dress local threats and risk supporting the identification of proportionate miti-gations.

Whilst we maintain our vigilance on aircraft protection, operators, staff and passengers all seek the assurance of a secure and safe airport environment. To achieve this, there is a great reliance on risk management and risk assessment. This requires a good understanding of threats, both current and emerging, and the vulnerabilities of the airport whether they are physical, procedural, or human. In other words, we need to have a diag-nostic and real-time view of the quality of our security system. The sources of data to check and evaluate the quality of the security system are numerous. In a modern airport, the elements of the overall security system are often distrib-uted amongst different entities, making a consistent and integrated approach to quality and security assurance com-plex. It is therefore essential that we choose carefully the data sources that best identify vulnerabilities to ensure a safe and secure airport. This, in turn, is a vital ingredient in the risk assessment formula.

So how does the security manager achieve this? It requires the support and input from multiple stakeholders as well as invoking a number of core features.

These features include: promoting and developing a positive security culture; encouraging reporting of potential vul-nerabilities with ideas for improvement and integration of lessons learned; making sure all the components of the security system are mapped with clear responsibilities for them; establishing a fair and robust quality monitoring pro-gramme; and collecting data that is us-able. An important message here is also to “use the data that is collected”. Final-ly, plan your improvement, implement it, and then check that it does what you want to do and, if not, adjust it.

If your quality and risk management is connected with a positive security cul-ture, you are almost there!

By Chris Barratt, Global Training Instructor, ACI World

Transforming the approach to aviation security

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What is your background and how does this tie into teaching and more specifically airport security?

I started my career in military avia-tion and then spent 18 years as a po-lice officer at an international airport. I specialized in physical security and infrastructure protection and was an aircrew security instructor. I have also worked for an airline as safety and se-curity manager and served as security specialist on a number of EU-funded capacity-building projects. I have oper-ated as an airport screener and have been training screeners for 10 years. I teach at the Emirates Aviation Univer-sity in Dubai in the MSc Aviation Secu-rity Programme

Were you always interested in the aviation industry?

Aircraft and airfields have fascinated me since childhood; it is no surprise that I have been attached to aviation pretty much all of my working life.

You have developed the ACI Security Diploma what would you say has been the most

challenging, as well as most rewarding, experience for you as an ACI instructor?

The development was a team effort at McClumpha Associates. The goal was to produce a course for professionals that was engaging and provided good practical advice and ideas to assist in the day-to-day security management of the airport. Having completed the course and received positive feedback from the first delivery was a great achievement. The whole experience and engagement with ACI has been extremely rewarding.

The aviation landscape is ever evolving. How do you keep abreast of the latest updates for immediate incorporation in the training content?

At McClumpha Associates, we main-tain connections with regulators, air-ports and equipment manufactures. We also attend conferences and exhi-bitions. I train at a number of airports and so I am required to remain updat-ed in legislation in the relevant States.

What do you think is in store for airport training in the coming years?

Training is the foundation of quality security delivery at all levels. I believe that the quality of training will increase. I also believe that we will see a great-er use of simulation technology in the training of managers as it becomes more affordable and accessible. There has been an increase in academic training offerings lately and this brings new possibilities.

Please add one trivia about yourself – something people may not readily know about you?

I wanted to be an opera singer!

Q&A with ACI Instructor Chris Barratt

by Melisa Monje, Manager, Global Training, ACI World

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Demand for new training sees the development of popular new courses

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The Online Learning Centre (OLC) has responded to industry requests for training and is pleased to announce the release of our latest new courses which are proving to be popular among airport professionals around the world.

Certificate in Airport Commercial Management

Recommended as a must-have intro-duction to non-aeronautical commer-cial management for anyone in the airport industry.

Accident and Incident Investigation

Explores the fundamentals of accident and incident prevention and investi-gation and guides learners on how to employ defenses to prevent accidents and incidents from occurring. It pro-vides the “how to” on approaching and conducting the accident and investiga-tion process at an airport.

Foreign Object Debris (FOD) Prevention

The FOD prevention course assists airport personnel in understanding the threat posed by FOD and explores the

key elements of an FOD programme that can help airports to successfully manage this threat.

Certificate in Airport Security

Recommended as an essential course for all airport security managers, su-pervisors and general ranks personnel. Through exploring key security con-cepts and best practices, this course helps participants identify mitigation measures that are appropriate to their own airport’s threat environment.

The OLC is currently developing a number of new courses that will be launched over the next 12 months – be sure to be on the lookout for:

• Airport Digital Transformation;

• Managing Operations during Construction;

• SMART Security;

• Certificate in Airport Aeronautical Revenue; and

• Certificate in Airport Customer Service.

Sign up now for our eNewsletters to keep up to date with our new course offerings.

For more information visit us online at www.olc.aero or contact enrolments@olc.aero

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APEX: A glimpse at the year so far

By Danny Boutin, Senior Manager, APEX Programmes, ACI World

It has been quite a busy first half of the year for the Airport Excellence (APEX) Programmes. Created originally to help airports enhance the level of safety of their operations by voluntarily requesting peer reviews, APEX has evolved to encompass much more.

In January 2018, ACI and the Eu-ropean Commission (EC) signed a partnership agreement that will avail funds for targeted airports in Africa, Asia-Pacific and the Arabian Peninsula to conduct APEX in Security reviews. Even though the programme was only officially launched three months prior, after previously conducting six pilot reviews, ACI and the EC saw an op-portunity that would benefit the entire industry by placing APEX on the front-line and helping States and airports keep their security management prac-tices at a high standard. For the first re-view, part of this project will take place in Amman, Jordan, in November, with a team composed of members from North and Latin America, Europe and Asia-Pacific. Further to this partner-ship, we are glad to say that our col-laboration with our European partners will grow over the next year as APEX

works jointly with the European Civ-il Aviation Conference (ECAC) on the Civil Aviation Security in Africa and the Arabian Peninsula (CASE) Project.

At the end of August, we had conduct-ed no less than 14 safety reviews. Al-though this number is quite impressive on its own, ensuring coverage over all of the ACI Regions is a top priority with Africa being a main focus. We achieved a balance in all regions and the second half of 2018 appears just as promising. Conducting eight reviews in Africa and three in Asia-Pacific demonstrates our solid and increasing commitment to these regions. In North America, we conducted safety reviews at the re-quest of Newark Liberty International Airport, LaGuardia Airport and John F. Kennedy International Airport, in April, May and June, respectively. Ex-perts from the largest airports in North

America and Europe provided support to the Port Authority of New York and New Jersey staff by sharing knowl-edge and expertise and on incorporat-ing international standards and best practices into strong safety manage-ment systems implementation. Re-views for three more North American airports are scheduled for 2018.

Let’s keep innovating

The APEX concept could be applied to almost any area of our business. The wealth of knowledge of airport staff must be shared with a common goal of enhancing our business by keeping it safe, secure, sustainable and pros-perous while keeping in mind who we serve. The travelling public deserves all of our attention to ensure their safe-ty while travelling through our infra-structures, but just as significant are

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the communities around airports. Air-ports are not only key drivers of local economies but also, more importantly, they are large stakeholders in the en-vironmental ecosystem. For this rea-son, we conducted a first pilot review in environmental management last July at Ecuador’s Mariscal Sucre Inter-national Airport in Quito. The review brought together two members from the ACI World Environmental Standing Committee (WESC), Kristi McKenney,

from Oakland Airport and Chair from Oakland, California and Emanuel Fleuti from Zurich Airport, respectively, Chair and Past-Chair of the WESC. Another pilot review was also conducted in Solo, Indonesia, in late August.

To request a review to be con-ducted at your airport or to join the programme, contact your Regional Office or write to us at apex@aci.aero

> Request a review today

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Recent APEX Reviews

APEX Safety Review, John F. Kennedy International Airport, New YorkUSA, 18-22 June

APEX Safety Review, Kaduna AirportKaduna, Nigeria, 2-6 July

APEX Safety ReviewAkanu Ibiam International Airport EnuguNigeria, 25-29 June

APEX Safety Review, Kigali International Airport, Kigali, Rwanda, 6-10 August

APEX Safety Reviews, Kualanamu International Airport and Minangkabau International Airport, Kualanamu Indonesia and Padang Indonesia16-27 July

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ACI Participates in the 2018Federated States of Micronesia Aerodrome Certification Workshop

By Issa Castro, Manager, Global Training, ACI World

The 2018 Federated States of Micro-nesia (FSM) Aerodrome Certification Workshop was held from 6 to 9 Au-gust 2018 in the beautiful State of Pohnpei. Hosted by the Pohnpei Port Authority (PPA), this was the fourth aerodrome workshop organized by the neighbouring States, and the first time since 2014 that ACI was invited to at-tend, which was considered a major achievement for the event.

The workshop had approximately 80 delegates in attendance representing airports, airport operators, civil avia-

tion organizations, consultants and other service providers from the Mi-cronesian and South Pacific islands – Pohnpei, Kosrae, Chuuk, Republic of Marshall Islands, Palau, Guam, Hawaii, Saipan, Kiribati, Nauru – with special participation from Singapore (Singa-pore Aviation Academy - SAA), the US (Federal Aviation Administration - FAA) and Canada (ACI).

The invitation to participate was ex-tended by Gordon Wong, Manager, FAA Honolulu Airports District Of-fice (ADO), through William “Will” J.

Brown, FAA Certification Inspector for the region.

The workshop was held each day from 8:30 to 16:30. The first day included opening prayers, welcome remarks, recognition of VIPs, members of the board, dignitaries and speakers and an official group photo session. Speaker presentations followed and continued until Day 4. A group tour was orga-nized on Day 5.

Workshop framework

This year’s workshop theme was “Harmonizing Modern Day Aviation Safety Challenges with Yesterday’s Is-land Core Values and Empowerment, Today’s Technology and Tomorrow’s Innovation.” All the presentations re-volved around fostering aviation safety to encourage knowledge sharing and greater coordination in the industry for a harmonized approach to safety, tak-ing into consideration the challenges and culture specific to the islands.

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On the first day, the FAA shared activ-ity updates through the FAA Honolulu ADO and FAA international engage-ment. SAA presented an overview of their aviation academy, School of Airport Emergency Services and the Airport Emergency Plan. The FSM Air Transportation System also presented updates on their engagement with the four FSM airports (Yap, Chuuk, Kosrae and Pohnpei).

Day Two focused on safety manage-ment system (SMS) implementation updates from each airport, followed by safety initiatives offered through ACI, as well as an overview on flight infor-mation services, airport security train-ing and medical updates/outbreaks.

Day Three featured presentations on the full-scale rescue and firefighting exercises conducted by each airport, the challenges and lessons learned, including training requirements and updates.

The final day of presentations includ-ed FAA’s evaluation of emergency full-scale exercises, wildlife hazard management, fuel safety, airport self-inspection and decontamination of hazardous materials.

The workshop concluded with mem-bers of the Board presenting gifts to each of the speakers and closing re-marks delivered by Ronald Reyes, Air-port Manager, PPA.

Hosted events and activities

PPA were gracious hosts, providing VIP airport assistance, on site assistance and various social events throughout the week. The whole event was well organized, meals were exceptional and their hospitality was second to none. Official dinners were held on Days 1, 2 and 4 by the host and sponsoring orga-nizations. On Day 5, a group day tour was organized for the delegates to Ant Atoll, a UNESCO World Biosphere Preserve, privately owned by William H. Hawley Sr., Chairman of the PPA Board of Directors.

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Promoting airport safety through ACI

For the ACI presentation, I highlighted the safety initiatives done on behalf of airports through the committees (world and regional), training, APEX, publications, events and financial as-

sistance through the Developing Na-tions Airport Assistance (DNA) Pro-gramme and ACI Asia-Pacific’s Small Airports Assistance Programme.

It was heartwarming to witness ACI being mentioned in other speakers’ presentations. Chief Martinez Jacobs,

State of Hawaii Department of Trans-port – Airports Division, was compli-mentary about the ACI training their airports have received thus far, partic-ularly the calibre of the safety instruc-tors, the wealth of knowledge impart-ed and the practical aspects that give value to the course delivery.

Dawn Ward, Project Manager, Project Management Inc., emphasized that the practical visits were the highlights of the ACI courses she attended, ce-menting lessons learned in the class. Likewise, Jayson Ringlen, Airport Op-erations Assistant, PPA, included his online Airport Operations Diploma Pro-gramme certificate in his presentation to impart the importance and value of training as integral to one’s profession-al development.

Needless to say, the workshop was a huge success, and I would like to personally thank PPA and all the organizers for a successful workshop. It was truly an honour to have been invited to participate and share how ACI can help as part of our ongo-ing mission to represent and serve the interests of airports worldwide. Kalahngan!

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By Issa Castro, Manager, Global Training

Whether you are new to the aviation industry or an experienced airport pro-fessional, it can be quite daunting try-ing to determine which training would be the best fit for your professional development needs and will equip you with the right knowledge and skills to perform your job well. Naturally, you would want to get the most out of your learning experience so that you can be assured of gaining not only im-proved competence but also increased confidence to accomplish your goals.

ACI Global Training developed the Global Safety Network (GSN) Diplo-ma Programme to directly contribute towards the career advancement of aviation professionals, operators and regulators, specifically in the areas of safety and operations. The programme provides tools and learning solutions to help airports ensure that they have the right people with the right competen-cies in the right jobs to keep airports running safely and efficiently.

To date, the GSN courses have been delivered to more than 6,000 partici-pants worldwide and over 450 GSN Di-plomas have been awarded since the

programme’s inception in 2006.

Here are 6 reasons why the GSN Diploma Programme brings value to your career:

• Further your education - Com-pletion of the entire programme allows participants to gain a com-prehensive understanding of relevant international standards and recommended practices, safety management systems, risk assessment, emergency planning, aerodrome inspections, auditing and compliance.

• Develop competencies effectively - All GSN courses include the practical application of lessons learned through tabletop or group exercises performed airside at the airport which contribute to better class interaction and retention of subject matter, leading to more effective learning overall.

• Meet regulatory requirements - The GSN Diploma Programme is highly recognized in the industry and is often used to meet training standards and requirements set

by aviation authorities and airport operators.

• Learn from ACI airport experts - The courses are delivered by senior airport managers with extensive “real time” experience of operational procedures, Safety Management Systems (SMS) and airport certification. The ACI instructors share their knowledge and expertise through a multitude of examples, case studies, photos and videos.

• Grow your network of safety professionals – Participating in classroom courses gives you the opportunity to learn from other colleagues in the industry through discussions and exchange of ideas, and expands your network of airport contacts throughout the world.

• Improve your career opportunities – As a GSN graduate, you gain additional knowledge, competence and confidence to help you qualify for jobs.

GSN Diploma Programme brings value to your career

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Recent GSN graduates share their insights on GSN

Meet three of our latest GSN gradu-ates as they share their background and objectives for taking GSN and further explain why the diploma pro-gramme is extremely valuable and highly recommended.

Nikolay Kostov, Head of Safety Depart-ment from Burgas Airport, shared that the reason he wanted training through the GSN programme was the desire and need to acquire new knowledge in the field of aviation safety.

Nikolay began his career in agricultur-al aviation as an aviation technician for the helicopter Kamov 26. Five years later, he moved to Burgas Airport, where he worked as marshaller, ramp agent, load control supervisor and, since 2007, as Safety Manager.

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I knew the diploma will help me in my everyday work and raise the image of Burgas Airport. The acquired knowledge has already helped me during the preparation and completion of certification at Burgas Airport according to the requirements of the European Aviation Safety

Agency (EASA), he further added.

I highly recommend ACI training for its excellent instructors and programmes, pleasant training centers and opportunities to meet colleagues. It was an experience that I really enjoyed.

Nikolay obtained the GSN Gold Diploma on 8 June 2018 upon completion of the sixth and last module on GSN 6: Aerodrome Auditing and Compliance, in Riga, Latvia.

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Jamsheer Velapuram, Officer-Plan-

ning, Dubai Airport shared that the GSN Diploma is truly an achievement. “A golden feather in my cap,” he said.

“I am continuing my journey conquer-ing different heights and the GSN Di-ploma is an important milestone in my

career,” Jamsheer said after receiving the GSN Gold Diploma upon comple-tion of the sixth and final module on GSN 3: Emergency Planning and Crisis Management, on 28 June 2018, in Abu Dhabi, UAE.

Ever since he was a child, Jamsheer

had dreamed of working in the aviation industry. After completing his postgrad-uate studies at Shivaji University, India, he was offered a job in a financial com-pany, but chose instead to join the pres-tigious Dubai Airport as Aeronautical Information Service (AIS) Assist-Officer where he gained extensive experience on airport/airline ICAO codes, flight plans, Aeronautical Information Publi-cations (AIPs), Notices to Airmen (NO-TAMs), etc. Four years later, he joined the management team of Airside Oper-ations as Officer-Planning.

He obtained the GSN Gold Diploma on 28 June 28 upon completion of the sixth and last module on GSN 3: Emergency Planning and Crisis Management, in Abu Dhabi, United Arab Emirates.

Jamsheer outlined the reasons why he recommends the GSN diploma pro-gramme to anyone who is working or is interested in the aviation industry.

• Further your education - Completion of the entire programme allows participants to gain a comprehensive understanding of relevant international standards and recommended practices, safety management systems, risk assessment, emergency planning,

aerodrome inspections, auditing and compliance.

• “Most of the GSN instructors have over 30 years experience and they have seen the step-by-step growth of the aviation industry. Therefore, the explanations on each aviation subject from the instructors’ first-hand experiences are just amazing.”

• “I will remember the relationships created with people from various parts of the world who attended

the courses with me throughout six GSN courses. Whether it be Germany, Ireland, Saudi Arabia, Singapore, Costa Rica, Nigeria or any other part of the world, I have friends to contact and consult.”

• “Nonetheless, the live discussions among the participants truly adds up a lot of information from different airports in the world. So, it’s really a worthwhile course!”

The other major objective for going through the Diploma Programme was to prepare myself to take on new responsibilities within Airside Operations. The GSN courses are completely relevant to my job role and I am now confident that I can move to any other job roles within Airside Operations, he added.

Recently, one of Jamsheer’s colleagues was preparing for a higher job role. With the knowledge that I gained from the GSN courses, I was able to help him prepare for the test and interview, he explained. The efforts were fruitful; he got the job!

Jamsheer was awarded the GSN Gold Diploma in Abu Dhabi, UAE by ACI instructors Doug Roberts (left) and Ian Barrie (right).

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It gives you new perspectives on certain topics and makes you aware that in the end all airports face their own challenges – even in a heavily standardized environment, he said.

Examples, best practices and shared experiences from other airports help in evaluating situations that might be new

to your own airport. This was already helpful during the EASA certification process, Martin added.

Finally, when asked if he would recommend the GSN Diploma Programme, Martin replied, Of course! It will enhance your knowledge and get you in contact with fellow aviation experts.

Martin Bülow, Safety Manager, Fraport AG obtained the GSN Gold Diploma on 6 July 2018 upon completion of the sixth and last module on GSN 5: Advanced Safety Management Systems, in Montego Bay, Jamaica.

Martin Bülow, Safety Manager, Fraport AG also weighed in his thoughts on GSN. After graduating from Berlin Technical University with a MSc in Aviation Engineering, he decided to move to Germany’s Capital of Aviation and started working at Frankfurt Airport in a department that focused on airside quali-ty and capacity enhancement.

“Following my promotion to EASA Safety Manager and not coming from an airside job, I decided to get specialised train-ing for the new job. The GSN offering was comprehensive in giving me the tools and gaining experience in an area that I was not as familiar with.” Martin shared.

Meeting great people and much valued colleagues in six differ-ent countries was what Martin said he would remember the most about his GSN journey.

Learn more about the GSN Diploma Programme

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GSN Gold Graduate Emmi Vedat, Safety Expert of Flughafen Berlin‐Brandenburg GmbH, with ACI instructors Debbie Riley and Wally Walker, Riga, Latvia, 8 June 2018

GSN Silver Graduate Chiedu Ifeanyi Rita, Head of Department, Safety Services, Federal Airports Authority of Nigeria, with ACI instructors Doug Roberts and Ian Barrie, Abu Dhabi, UAE, 28 June 2018

GSN Silver Graduates Daniella Roach-Boswell, Safety Manager and Shaun Harriott, Airport Coordinator, both of MBJ Airports Limited

GSN Gold Graduate Nikolay Dyakov Kostov, Head of Safety Department, Burgas Airport of Fraport Twin Star Airport Management AD, with ACI instructors Debbie Riley and Wally Walker, Riga, Latvia, 8 June 2018

GSN Gold Graduate Jamsheer Velapuram, Officer-Planning, Dubai Airport, with ACI instructors Doug Roberts and Ian Barrie, Abu Dhabi, UAE, 28 June 2018

GSN Silver Graduate Paul Massek, Safety Engineer of Flughafen Berlin‐Brandenburg GmbH, with ACI instructors Doug Roberts and Ian Barrie, Abu Dhabi, UAE, 28 June 2018

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Staff Development Programme (SDP)

Industry background

The growth of the aviation industry is predicted to double within the next 14 years to 7.5 billion passengers. World-class airports can expect to witness continuous and substantial incremen-tal passenger growth, as well as the necessity for additional/expanded in-frastructure to cater for the increased demand.

Examples include, but are not limited to: terminal, cargo, passenger num-bers, transfer/transit, aircraft move-ments, extended periods of peak op-erations and congestion becoming the standard 24/7.

Management

A new terminal would facilitate the in-crease of capacity to move to a high-er league of operations and intensity which in this congested airspace is es-sential. However, despite the need for

larger terminals, it is paramount that staff undergo training and develop-ment to maintain the reputation of the airport as a world-class facility. Staff need comprehensive training in being able to effectively meet role require-ments and, in times of need, respond in a decisive manner. In doing so, they are protecting the interests of the or-ganization.

In the likely event of disruption, an ineffective response will expose the airport to criticism, potential litigation

and adverse publicity, affecting the air-port’s reputation both locally and glob-ally. This will alert the licensing author-ity who will pay meticulous attention to the airport operation and has the authority to impose sanctions.

It is incumbent for senior manage-ment to recognize this by having a management structure with qualified, trained and experienced staff who can work under intense pressure. The staff network equally needs to be able to react in this fast-moving environ-

While airport capacity continues its ever-increasing surge, Airport Operations Consultant Gordon Griffiths believes that if staff are not trained to cope with the number of passengers, and its trials and tribulations, creating brand-new terminals will not help to ease the strain of the current infrastructure of the system. He gives his insight into the staff development programme to aid with staff training.

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ment from a theoretical to a realistic approach. A full understanding of their responsibilities, cognizant of regula-tory requirements and the ability to meet the expectations of stakeholders and passengers is vital.

Furthermore, to maintain a safe oper-ation, it is paramount to operate to an acceptable level of safety and, wher-ever possible, to exceed the minimum requirements. To deliver this expec-tation, staff development should be reviewed with an understanding that training is necessary for individuals in the organization to achieve excellence in their roles and to gain knowledge and training that will provide them with the credentials to assume greater re-sponsibilities.

Staff Training Programme

Hypothetically, the working practices, technology and systems of an old ter-minal facility, which met the level of operation at the time, have now often been superseded by a new terminal, which encapsulates the needs of air travel in the current day and age. The new facility justifies a new approach.

An effective staff development pro-gramme aims to enable staff to gain increased satisfaction from work and develop individual careers through enhanced qualifications. Such an ap-proach has proven to help staff devel-op the skills, knowledge and aptitudes necessary to make a more effective contribution to the organization and instil a sense of recognition, achieve-ment and job satisfaction.

Existing staff should be assessed to

determine their background and ap-titude in being able to deliver what is expected. Any shortfall should be ad-dressed and supported with an orga-nized and structured training and de-velopment programme.

In the case of a new terminal facility development, airport management needs to move away from the ap-proaches of the past and think dynam-ically. Undoubtedly, new technology and infrastructure for any airport sys-tem will deliver substantial improve-ments. Having trained staff at all levels is needed, however, to deliver a quality operation that oversees and comple-ments the new facility. This attitude should run linear to growth in maintain-ing and, where possible, exceeding minimum standards. Failure to do so will result in an ineffective airport oper-ation that is plagued with non-compli-ance in areas such as safety and qual-ity. Passenger service quality results will gradually decline with the potential for stagnation in growth. It is impera-tive for all airport operators to have the right people in the right roles, deliver-ing the right quality of service.

Historical evidence concludes that safety concerns will continue to be at the forefront of airport safety develop-ment. This is integral to airport safety, with potentially serious consequenc-es, dissatisfied stakeholders, impaired regulator relationships and compro-mised image and reputation of the air-port.

This article aims to divulge situations that have prevailed at global airports due to inadequate and poorly trained airport staff. Staff sometimes start at

an entry level and progress to super-visor, manager, senior manager and executive management levels.

The airport management structure should be subject to a complete re-view to ensure that it is sound and able to meet the current demand and adapt to the future. It is important to ensure that those employed are best suited and have been subjected to an appropriate level of training and devel-opment commensurate for the roles they perform.

It is furthermore essential for senior and executive management to be fully aware of their roles and recognize the responsibility and accountability they hold in the event of a safety-related event. It is permissible to delegate re-sponsibility but accountability cannot be abdicated.

Purpose

The programme, proposed by Griffiths, is to deliver the enhancement and en-richment of each staff member through organization, job training and personal development. The programme seeks to provide learning opportunities for all staff so that by performing their in-dividual jobs effectively, they can con-tribute to an airport’s mission, vision and values.

Staff development and training as a planned and structured activity is de-signed to help an individual or a group of people to achieve quality of perfor-mance and service. Staff development and training processes use organiza-tional structures and procedures to fa-cilitate learning.

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The creation of a training programme and the success thereof of an individ-ual airport is to ensure that the instruc-tor, tasked with the training, is suitably qualified and has an extensive back-ground in airport operations, gained from ground-level exposure through the operations and management structure. It requires a passion in the delivery of modules that seeks to bring realism and inspires staff to grasp the opportunity for career development.

Objectives

This programme can be implement-ed throughout a wide range of airport models, but the objectives should re-main the same – to achieve an effec-

tive staff development and training programme:

• to monitor and maintain clear staff recruitment and selection procedures ensuring equality of opportunity in employment;

• to provide a comprehensive induction procedure for new staff;

• to develop, maintain and monitor structures and systems providing management, support and evaluation for all staff;

• to maintain staff development and training records for each staff member; and

• to evaluate the impact of development

and training on the individual’s work and ultimately the performance of the organization.

Benefits

• promotes improved performance and attendance;

• creates job satisfaction;

• contributes to reduction in staff turnover;

• maintains the airport’s reputation in delivering a world-class service;

• promotes the airport as a place where people aspire to work; and

• ensures safety is paramount and the number one priority.

Gordon Griffiths - Biography

Gordon Griffiths has worked within the airport operations industry for over 40 years and has undertaken numerous roles in airports across the globe during that time. Some of his previous positions have included Head of Airport Oper-ations Compliance, Head of Airport Development, Customer Services Director and Head of Airside Delivery. Gordon is currently an Airport Operations Consul-tant focusing to change management and the continuous improvement of safety standards. He is retained by IATA, ACI and GCAS as an External Aviation SME In-structor in airport and airline operations and conducts courses across the globe.

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Safety:

GSN 2 - Airside Safety and OperationsDate: 28 October–01 November Venue: Abu Dhabi, UAE

Aerodrome Safeguarding & OLSDate: 29–31 October Venue: Riga, Latvia

GSN 6 – Aerodrome Auditing and

ComplianceDate: 5–9 November Venue: Istanbul, Turkey

Airport Safety Management Systems

Implementation*Date: 12-16 November Venue: Montreal, Canada

ACI-ICAO Aerodrome Certification*Date: 19–23 November Venue: Bangkok, Thailand

Security:

Airport Security OperationsDate: 4–8 November Venue: Abu Dhabi, UAE

ACI-ICAO Management of Airport

Security*Date: 9–13 December Venue: Abu Dhabi, UAE

Economics:

Introduction to EconomicsDate: 21–23 November Venue: Montego Bay, Jamaica

Airport Business AnalyticsDate: 21–25 October Venue: Abu Dhabi, UAE

ACI-ICAO User Charges*Date: 26–30 November Venue: Montego Bay, Jamaica

Environment:

Airport Environmental Management*Date: 26–30 November Venue: Kuala Lumpur, Malaysia

Leadership and Management:

Airport Communications and Public

Relations*Date: 03 – 07 December Venue: Bucharest, Romania

Customer Experience:Developing a Customer Service Culture at

Airports*Date: 5–9 November Venue: San Diego, USA

Passenger Expereience ManagmentDate: 3–7 December Venue: Munich, Germany

Certificate in Airport Security

Certificate in Project Management

Airport Operations Diploma Program

Diploma in Leadership Essentials

Foreign Object Debris (FOD) Prevention

For additional information please contact us at training@aci.aero

If you are interested in hosting an APEX safety or security review, please contact apex@aci.aero

If you are interested in becoming an assessor and, participate in our reviews, please contact apex@aci.aero

For more information, please visit our website at www.aci.aero/APEX

Online Courses

Upcoming GT courses, APEXreviews and events30

*Can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP)

Upcoming APEX Reviews:

SafetyDate: 19–23 November Venue: Katmandu, NepalDate: 26–30 November Venue: Paro, Bhutan

SecurityDate: 22–26 October Venue: Haikou, ChinaDate: 5–9 November Venue: Amman, Jordan

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Melisa MonjeManager, Global Training,

ACI World

Mona Lisa Nazareno Assistant Global Manager, Global Training and DNA Programmes, ACI World

Kevin CaronDirector, Capacity Building Programmes, ACI World

Ermenando Silva Manager, APEX in Safety,

ACI World

Enrique ZarateAdministrator, Global Training

(Temporary), ACI World

Paola Lopez Assistant Manager, APEX Programmes, ACI World

Clementine SiuAdministrator, Global Training,

ACI World

John WebsterSenior Manager, Global Training,

ACI World

Issa CastroManager, Global Training,

ACI World

Christèle KarangwaAdministrator, Global Training,

ACI World

Zihui LiAdministrator, Global Training,

ACI World

Danny Boutin Senior Manager, APEX

Programmes, ACI World

Juan Manuel Manriquez Manager, APEX in Safety,

ACI World

Meet our APEX and Global Training team