ACKNOWLEDGEMENTACKNOWLEDGEMENTSTUDENT NAME : KHUSHBOO.P.BIDAWATKA.

ADDRESS : 703,ORCHID BLDG, SATGURU GARDENS, KOPRI COLONY, THANE (EAST)

CONTACT NO. : 9920415149

REGISTRATION NO. : WRO 0279049

LOCATION : WIRC,NITIN COMPANY,THANE.

BRANCH : THANE.

BRANCH CODE: WIO20

BATCH NO. : 25

DATE : 30Th JUNE,2009

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PRINCIPLES OF PRINCIPLES OF MANAGEMENTMANAGEMENT

PRESENTATION ONPRESENTATION ON

MANAGEMENT OF MANAGEMENT OF TIFFIN CARRIERS TIFFIN CARRIERS

(DABBAWALAS) IN (DABBAWALAS) IN MUMBAIMUMBAI

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Wonders of Dabbawalas unfolded here…..Wonders of Dabbawalas unfolded here…..

Introduction and some facts Foundation NMSTBA Organization structure Planning Coding Strategy Organizing Control The Journey… Success Factors Achievements

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INTERNET

1] www.imf.org 2] www.economictimes.com 3] www.egyankosh.ac.in 4] www.timesofindia.com 5] www.education.kerela.gov.in

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INTRODUCTIONINTRODUCTION

In Mumbai the Tiffin lunchbox service runs In Mumbai the Tiffin lunchbox service runs every working day. And everyday without every working day. And everyday without the aid of any modern technology, 5000 the aid of any modern technology, 5000

delivery boys deliver 2,00,000 lunch boxes delivery boys deliver 2,00,000 lunch boxes to the office workers eager to have a home to the office workers eager to have a home

cooked lunch.cooked lunch.

Mumbaikars are the only people in the Mumbaikars are the only people in the world who have the option of eating world who have the option of eating

homemade food at work without the bother homemade food at work without the bother of having to carry a cumbersome lunchbox.of having to carry a cumbersome lunchbox.

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About NUTAN MUMBAI About NUTAN MUMBAI TIFFIN BOX SUPPLIERS TIFFIN BOX SUPPLIERS

ASSOCIATION (NMTBSA)ASSOCIATION (NMTBSA)

◙HISTORY : Started in 1890◙CHARITABLE TRUST : Regd. in 1956◙AVG. LITERACY RATE : 8th Grade schooling◙TOTAL AREA COVERAGE : 60-70 kms.◙EMPLOYEE STRENGTH : 5000◙NO. OF TIFFINS : 2,00,000 Tiffin Boxes◙TIME TAKEN : 3 hrs

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About NMTBSAAbout NMTBSA

◙ERROR RATE : 1 in 16 million

transactions◙TECHNOLOGICAL BACKUP : NIL◙COST OF SERVICE : Rs. 300 p.m.◙TURNOVER : Rs. 72 Cr. appx◙EARNINGS : Rs. 5000-6000

p.m.◙DIWALI BONUS : 1 months extra

from customers7DABBAWALA

Six sigmaSix sigma» US business magazine FORBES

gave Mumbai's dabbawallas, a six sigma performance rating or a 99.99999% of correctness that means- 1 error in 6 million transactions.

» Using six sigma one can measure how many defects there are in a process and can systematically figure out how to eliminate them. 8DABBAWALA

MANAGEMEMANAGEMENTNT

PROCESSPROCESS

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PLANNINGPLANNINGPlanning is a very important aspect.The dabbawallas mainly plan about..From where, when and how many dabbas have to be picked from a particular area.Who has to go where and at which station the dabbas have to be assembled.By whom the boxes have to be collected and returned back.What should be the timing for the entire process.What should be the means of transport.Delivery reliability, workforce and dress code.They also have to plan about their coding strategy so that they differentiate between the dabbas. 10

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CODINCODINGG

L 6

A 8

E

11

Andheri

Lokhandwala Complex (source point)

Express towers (building name)

11th Floor

No. of dabbawala who picks it up from destination Station

Nariman Point

(destination station) 11

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ORGANISINGORGANISINGThe dabbawallas have to organise forvarious things so that their planningdoesn’t fail. They have to organisefor..• Means of transport i.e. cycles and railway

passes• Wooden crates • Tiffins (dabbas)• Dress code 12

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ORGANISATIONALORGANISATIONAL STRUCTURESTRUCTURE

PRESIDENT

VICE PRESIDENT

GENERALSECRETARY

TREASURERS DIRECTORS

MUKADDAM

INDIVIDUAL DABBAWALA 13DABBAWALA

STAFFINGSTAFFING• There’s no criteria as such for

staffing the members. Generation after generation people involve themselves in this business. The dabbawallas generally hail from neighbouring villages

• There’s no retirement age and people work as long as they want.

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LEADERSHIP AND LEADERSHIP AND MOTIVATIONMOTIVATION

• The dabbawallas have their community called NMTBSA which has the President, Vice-President and the Secretary. They act as leaders and lead the dabbawallas on a whole.

• 15-20 dabbawallas work in co-operative units which is leaded and supervised by Mukadams, the group leaders

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CO-ORDINATIONCO-ORDINATION• Co-ordination is the most important aspect in

the working of the dabbawallas. • Daily one set of dabbawallas collects the

Tiffins from the homes, another set unloads at the station and the third set sorts it out and deliver it

• Thus in a single day the dabbas change hands four to five times.

• Each group teams up with the other for deliveries. The dabbas reach at the right place because of the remarkable co-ordination between these people. 16

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CONTROLCONTROLThe dabbawallas

put control on themselves by following the

discipline which is:

No alcohol drinking during business

hoursWearing white cap

during business hours

Carry identity cards17DABBAWALA

TIME TIME MANAGEMENMANAGEMEN

TT

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• 10:35-11:20 am : the dabbawalas load the wooden crates filled with Tiffin's onto the luggage or goods compartment in the train.

• 11:20-12:30 pm : At this stage the unloading takes place at a destination station. The arrangement of tiffins takes place as per the destination area and building.

The onward and return journey..

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• 1:15-2:00 pm : Here on begins the collection process. The dabbawalas pick up the tiffins from the offices which they had delivered almost an hour ago.

• 2:00-2:30 pm : The group members meet for the segregation as per the destination suburb.

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• 2:48-3:30 pm : The return journey by train where the group finally meets up after the day’s routine of dispatching and collecting from various destination offices.

• 3:30-4:00 pm : This is the stage where the final sorting and dispatching takes place. The groups then sort out the tiffins as per the origin area. 21

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‘‘ENGLAND KA RAJA’ MEETS ENGLAND KA RAJA’ MEETS THE CITY’S DABBA KINGSTHE CITY’S DABBA KINGS

• For the first time ever Prince Charles honoured the dabbawalas in his visit on the 4th of Nov,2003.

• Taking keen interest in their way of functioning, he was surprised to know the fact that they didn’t employ any modern technology. 22

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• The Prince was presented with a small momento accompanied with a garland, a Gandhi topi & a trophy by the dabbawallas.

• British High Commission spokesperson said that “Every city has beautiful buildings and views but no other city in the world or in India has our dabbawalas.” 23

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WOMENWOMENIn This ProfessionIn This Profession

† Mrs. Bhikhubai of Kandivali

† Mrs. Anandibai of Borivali

† Mrs. Parvatabai of Ghatkopar

† Mrs. Laxmibai of Santacruz 24DABBAWALA

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