I see there is a Good Owner scheme for pets.

Acme Insurance Journey Map - onboarding on pet insurance.

This is Paul, an existing Acme insurance customer. He’s got two houses and two cars insured.

Paul needs to get immediate cover for his new puppy. He is time poor and pressured so makes a distress purchase with Sainsburys Bank the very first brand he recognises.

Time passes and Paul gets a renewal quote. He starts to evaluate the renewal.

I need to get insurance

cover right now

WellAviva should

know me.Paul starts to shop online for new insurance providers, he researches three providers then looks at hiscurrent provider Acme insurance.

In an emergency Acme Insurance gives Paul mobile access to his insurance details.Immediate authorisation and finacialrecconcilation with the vet.

Paul uses the Acme insurance app to view remaining balance of cover so hecan plan follow up visits to the vets.He also checks that reconcilliations have been carried out and can view any cover top up options.

Its time for Paul to renew his insurance. The criteria has altered due to the concepts introduced. The expectations of the policyholder have been met and deterred him from moving to alternative provider. Paul is off on holiday.

He can give a nominated person limited access to his policy, so emergency medical treatment will not require his authorisation whilst he is away.

I’m an existing Acme customer so they should

know me

I’m happyit’s all online and

realtime

I’ll callyou Buster

Buster’sbeen limping I should get his

leg checked out

Paul is not aware

Acme provide pet insurance

I can get an authorisation

code from my mobile app now

You said thathe’s not been

wellI’ve just

authorised funds on my mobile app in case he

needs treatment

I can’t wait to go on holiday, I hopeBuster will be okay

when I’m away

Busterneeds surgury

thats going to be £1,200

I think it’s time to find a new

insurance provider