acme service bulletin - issue 7 | december 2016

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ACME Service BulletinIssue 7| December 2016

We are happy to conduct regular Training Sessions for GEMC Team to improve their technical know-how and soft-skills so that they can further better their coordination and support to Field Technicians.

Global Energy Management Centre (GEMC) created with an objective of remotely managing energy, assets and field force has been providing critical insights to ACME’s customers.

GEMC can support any size organization from any vertical. The unique proposition is, it can easily cater to both single location with multiple processes or any organization that is having spread across the globe, country, regions, cities, etc.

Technical Training organized for Customer’s Field Technicians & Supervisors

ACME organized a Technical Training Session for its Customer’s Field Technicians & Supervisors in Delhi Circle with the aim to reduce the KPI Penalty and Call Logging. The session helped to build-up a high level of confidence and a great rapport with customer’s employees.

We are planning to organize more of such sessions across all circles for higher productivity.

Global Energy Management Center (GEMC)

GPRS based Remote Monitoring of Sites on the NOC

Use safe work practices and personal protective equipment (PPE).

Wear at least three layers of loose fitting clothing. Layering provides better insulation.

Wear mask to cover face and mouth when driving a two-wheeler.

Put on a Cap that will cover your head & ears. A cap will help keep your whole body warmer. Caps reduce the amount of body heat that escapes from your head.

Insulated gloves (water resistant, if necessary), to protect the hands.

Safety boots to protect the feet.

As the mercury drops, outdoor work requires proper preparation, especially in severe winter weather conditions.Here are a few Safety tips to keep safe & productive:

In business there are no greater assets than an inspired culture and delighted customers. They lead to optimized bottom lines and thriving top-line growth. Kudos to Delhi Circle Team for winning Customer Appreciation time & again for their great support.

ACME App – A Big Success Story

We are happy to inform that all the Technicians including Pull-through/NMS/EMS have switched to using ACME App which has increased their productivity manifolds. We encourage you to start using it from your personal Android Smart Phone so that you too become eligible to earn ` 200 against its usage.

Heroes of the Month

We appreciate great work done by Maharashtra, UPE & UPW Circle Teams. Their smart work and collective initiatives have improved the Network Uptime at EMS Sites leading to Zero Penalty in November 2016 by Aircel.

Winter Safety from Head to Toe Kudos to Delhi Circle Team for winning customer appreciation

Practice is the hardest part of learning & training is the essence of transformation

An inner layer of wool, silk or synthetic (polypropylene) to keep moisture away from the body. Thermal wear, wool, silk or polypropylene, inner layers of clothing that will hold more body heat than cotton.

A middle layer of wool or synthetic to provide insulation even when wet.

An outer wind and rain protection layer that allows some ventilation to prevent overheating.

At ACME, we strongly believe that culture leads to performance and not the other way around. Here are the glimpses of employee engagement & EHS Program organized by HPH Circle to sustain a great workplace culture.

HPH Circle organized EHS Program at Sunder Nagar

We would like to inform you that we have already initiated the mammoth process of Spare Stock Correction and so far 56 Technicians Spare Level has been corrected & updated. Also, a big applauds to MP Circle Store Coordinator for reconciling the Engineer Stock in the fastest manner.

Better Inventory Management

The EcoGrid Energy Storage Solution is Now More Efficient and Aesthetically Advanced.

New Look of EcoGrid

Conserve. Save. Monetize.

Announcing Top EFSR - November 2016

Electronic Field Service Report November 2016

PIU/PMS -FIELD SERVICE REPORT-Maintenance check list

Customer Name: Indus Towers Limited

Site ID: IN-1024821 (CRQS00002220672)

Name: Butibori2

Type: Non-Strategic

Site Address: BUTIBORI 2, BUTIBORI, NAGPUR, MAHARASHTRA , INDIA

FAULT DESCRIPTION: ACME Auto Indus TT Upload

FSR No.: 112815 Date: 03-11-2016

Call Type: PM

Engineer Name: Sajid Ahmad

TT No.: ACME/03/11/2016/0509

Attend Date: 11-03-2016 Time: 12:59 PM

Close Date: 11-03-2016 Time: 01:57 PM

Circle Name: MAHARSHTRA Cluster: Nagpur

Call Status: Complete

INPUT PARAMETERS:V(R-Y): 385V V(Y-B): 410 V(B-R): 408 V(N-E): 003V

I ( R ): 43 I ( Y ): 43 I ( B ): 2 I ( N ): 0

OUTPUT PARAMETERS:V(R-N): 219 V(Y-N): 217 V(B-N): 0 V(N-E): 0

LCU-1 O/PCurrent: 35 LCU-2

O/P Current: 38 LCU-3O/P Current: 0 PIU display

O/P Current: 73

AUTOMATION: OK NOT OK

DG Automation Cable : OK

DG Battery Charger : OK

DG Relay Box / Start Stop Switch : OK

PIU DETAILS: Indoor Outdoor

PIU Type: Normal Range

Sr.No.: FTP03-252/000987 Rating: 25

PIU Model/Version: csc3_indb2p-v109

LCU Rating: 12.5 Qty: 2

LCU Type: 12.5 LCU Batch No: FTP04-068/004737

PIU Installation Date: 8-7-2011

SPD Make & Model: DEHN

SPD Type: DEHN

SPD Working Status: OK

LCU bypassed underEnergy Project :

No

CPU Type: ASA10N0235-ASSY PCB CONTROL CARD (CPU) - ITFOR MULTIPHASE

ALARM TEST: (Please tick if OK,cross if not OK)

Mains Fail: OK SOB:OK Rectifier Fail: OK Low Batt: HRT: OK Fire & Smoke: OK LLOP: OKDG Major Fault: OK DG On Load: OK DC Fuse fail: OK Door Open: OK HCT/HWT/LWL/V-Belt: OK Fire detector LED Condition: OK Fire Detector Position ( Roof Top): OK

SajidAhmad

Maharashtra



Site ID: IN-1043332 (INCS00009437824)

Name: J P Colony

Type: Non-Strategic

Site Address: INDIA


FSR No.: 114027 Date: 07-11-2016

Call Type: BD

Engineer Name: K Mallikarjuna Rao

TT No.: ACME/03/11/2016/3773

Attend Date: 11-07-2016 Time: 11:10 AM


Circle Name: TELANGANA Cluster: HYDERABAD



I ( R ): 20 I ( Y ): 20 I ( B ): 0 I ( N ): 0




O/P Current: 40




DG Relay Box / Start Stop Switch : No


PIU Type: Normal Range

Sr.No.: 20003334707 Rating: 15

PIU Model/Version: old

LCU Rating: 7.5 Qty: 2

LCU Type: 7.5 LCU Batch No: 20003334708


SPD Make & Model: DEHN

SPD Type: DEHN



No

CPU Type: ASA10N0002-ASSY PCB(EPCB-SPP-T-SD)PIU


Mains Fail: OK SOB:OK Rectifier Fail: OK Low Batt: HRT: OK Fire & Smoke: OK LLOP: OKDG Major Fault: OK DG On Load: OK DC Fuse fail: OK Door Open: OK HCT/HWT/LWL/V-Belt: OK Fire detector LED Condition: OK Fire Detector Position ( Roof Top): OK



Site ID: IN-1118979 (INCS00009616929)

Name: Sheshadripuram

Type: Non-Strategic

Site Address: INDIA


FSR No.: 117989 Date: 18-11-2016

Call Type: BD

Engineer Name: Manjunath ML

TT No.: ACME/17/11/2016/0559

Attend Date: 11-18-2016 Time: 01:41 PM


Circle Name: KARNATAKA Cluster: Bangalore



I ( R ): 18 I ( Y ): 22 I ( B ): 24 I ( N ): 0




O/P Current: 64




DG Relay Box / Start Stop Switch : OK


PIU Type: Multiphase

Sr.No.: N/A Rating: 10

PIU Model/Version: ARCTA02

LCU Rating: 10 Qty: 3

LCU Type: 10 LCU Batch No: N/A


SPD Make & Model: ODU

SPD Type: ODU



No

CPU Type: ASA10N0078-ASSY PCB( PB004R1-0308) MAINCARD


Mains Fail: OK SOB:OK Rectifier Fail: OK Low Batt: HRT: OK Fire & Smoke: OK LLOP: OKDG Major Fault: OKDG On Load: OK DC Fuse fail: OKDoor Open: OK HCT/HWT/LWL/V-Belt: OK Fire detector LED Condition: OKFire Detector Position ( Roof Top): OK

K. Mallikarjuna

RaoTelangana

Manjunath MLTelangana

Employees of the Month – October 2016

PM within SLA : 100%Month Productivity : 1.6Best Average Reach At Site : 8:30AM – 9:30AM

R. Jagadeesh BabuAndhra Pradesh

Contact No. - 9010200153


Nithin R.Kerala

Contact No. - 9072584915

Balveer Singh YadavGEMC

Contact No. - 9694303296

Exceptional contribution in completing 100% PM for IBM customer within SLA. Regular closer of BD calls within SLA by follow-up with field team.

Rakesh RanaPunjab

Contact No. - 8054609169



Vijay KumarDelhi

Contact No. - 9910403291

Highest Productivity in PAN India. Repaired 555 spare parts in the circle.

Anand Taragi Rajasthan (TRC)

Contact No. - 9828179412

Amrik SinghHaryana

Contact No. - 9996183131

Best Average Reach At Site : 8:30AM – 9:30AM

Anup Jyoti DuttaAssam

Contact No. - 8473081322



Arvind Kumar SharmaBihar

Contact No. - 7091382243

Sukhdev KumarJammu & Kashmir

Contact No. - 9906248496



Vinod KumarHimachal Pradesh

Contact No. – 9805280851

VinayakKarnataka

Contact No. - 9980976070


Niladri ShitKolkata

Contact No. - 9775007976


On-the-Spot Awardees – October 2016

Naresh VermaMadhya Pradesh

Contact No. - 7898501967


Mukesh MenariyaRajasthan

Contact No. - 8003390617



S.K. RiazuddinOdisha

Contact No. – 9777963325

to the Winners!!

Congratulations

Harsit KumarUttar Pradesh West

Contact No. - 9719245345


S. Harun BashaTamil Nadu

Contact No. - 9629629990



Manoj Kumar YadavUttar Pradesh East

Contact No. - 8601362114

Ashoka Kumar GEMC

Contact No. - 9958215210

Exceptional contribution in resolving HDFC customer database error by doing con-call with end customer and resolved on real time basis. While checking 17 entries found incorrect due to which escalations gone to the wrong person. From last 1 month such calls were pending and resulting in penalty from customer.

Exceptional contribution in FQB participation in Delhi circle. By aggressive follow-up with field he reached from 25% to 75% FQB participation in only 3 days in Delhi circle. Maintaining <1% BD calls and >95% PM compliance in Delhi.

Sunita DeviGEMC

Contact No. – 9958215210

D. SrenivasuluAndhra Pradesh

Contact No. - 9010200135

Supported in closing a highly escalated call of AC in another cluster-Coochbehar that was pending since 20 days.

Bipul PramanikWest Bengal

Contact No. - 8768747222

Apart from his district extended support to ICM to other district-Nellore and closed 10 BD Calls.

Narender Nayak ETelangana

Contact No. - 9010200147

Maintaining his area with 0% escalation from customer and providing technical support to engineers in absence of Service Manager.

HabibullaUttar Pradesh West

Contact No. - 8477948942

He was deputed on ICM to Bangalore for 5 Days, closed 12 BD & 5 PM Calls.

He has done 3 high priority sites (P1) closed on Diwali day in Other Cluster-Bareilly.

Ananda H. R.Karnataka

Contact No. – 9060370467

Ishani BhardwajMarketing & Communications

Contact No. - 9717847011

15 sites RJIO Opco DCEM installation in last 5days in Udhampur. All sites are head-loaded and in outskirts where time management for transport is important.

Pankaj VermaJammu & Kashmir

Contact No. - 8768747222

For supporting business to run personalized E-mailer campaign for prospective customers from banking industry.

Head Office: Plot No. 152, Sector 44, Gurugram - 122 002 (Haryana) IndiaPhone: +91-124-7117000 • Fax: +91-124-7117001 • Email: [email protected] • Website: www.acme.in; www.ecogrid.in

ACME Cleantech Solutions Private Limited

Refer to Safety Alert No. 02/16 released on 12th December 2016 at Omega Link: http://bit.ly/2hseTtn

Drive Safely During Fog

acme service bulletin - issue 7 | december 2016

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