acs cloud services - v1.6.pptx

8/9/2019 ACS Cloud Services - v1.6.pptx

1/25

Copyright 2014 Oracle and/or its afliates. All rights reserved. |

Advanced Customer upportAC Cloud ervices

!ar" #ago$$i% AC &roduct !angement'ecem(er% 2014


2/25


Agenda

AC Cloud ervices

&rivate Cloud 'ata(ase &rovisioning and )ead&ac"

*rame+or"

,arget !ar"et

&rivate Cloud &rovisioning and )eadiness C&resentation

-tems that inuence price

#eta ,est

)esources

Oracle Condentia


3/25


ACS Cloud Services'elivering ervices ,hrough ,he Cloud and *or &rivate Cloud

ervices 'elivered ,hrough the Advanced uppo

&latorm iecycle ervices

3e+ &ac" and some * components. !ore to

ervices *or &rivate Cloud

&rivate Cloud 'ata(ase &rovisioning and )ead(eta5

*ocus is 'ata(ase as a ervice '#aa5

upporta(ility &lanning and 'esign

-nstallation and Conguration or &rivate Cl

ervices or &u(lic Cloud are on roadmap and in


4/25


ACS Support Packs Full LifecycleCoverage

Plan & Design Build & Deploy MaintaOptii!e & Moderni!e

Assess, Plan, Design Install, Confgure, Virtualize Tuning, LoaUpgrade, Tech RereshConsolidation, Hardening onitoring,

Resolution igrations

CData$ase ProvisioningDB Mgt %AM&'# Perf(

)uning# Load )esting

Private Cloud Data$aseProvisioning

DBaaS Mgt %AM&'# Perf()uning# Load )esting

DBD

*dentity Mgt + Middle,areProvisioning

Security -vent Monitoring

Data$ase .ardeningPl

Big Data Provisioning Big Data AM& Plug/ins

Platfor Provisioning %incl(data$ase'

)

Annual Apps Patc0Advisory

Data"ase

D#Cloud

$ecurit%

ID gt

#ig Data

Plator&

AppsTech'

Big

AM& %current o1ering'

AM& Monitoring of *DM


5/25Copyright 2014 Oracle and/or its afliates. All rights reserved. |

Pack Frae,ork*le7i(le support solutions tailored to meet specic customer needs

Pack Concept

&ac"aging

8very &ac" +ill identiy a e2uired com(ination o Core7ed scocomponents% together +ith &ac" 9overnance to (e sold as a solut

e&AC, +ill not allo+ these )e:uired * to (e removed rom t!ost &ac"s +ill have a ecoendedcom(ination o * to provalue and are considered as the optimum mi7 o delivera(les needsuccess o a typical customer

e&AC, +ill include all o these * plus &ac" 9overnance inclu8very &ac" +ill have Optionaladd6ons to allo+ tailoring to speci

Complementary add6on or ollo+6on delivera(lesComplementary Oracle productsupplemental resources can (e added

&ac" 9overnanceprovided (y a ocal,A! --

8nhanced +ith ,A! -- to provide &ac" 9overnance ingle point o contact Assigned or the duration o the engagement 8nsures successul and seamless delivery o the &ac" end6

-ncremental 20; ,A! -- days on top o the calculated &ac" level


6/25Copyright 2014 Oracle and/or its afliates. All rights reserved. |

Pack Frae,orkimple% yet e7i(le pricing and contracting

Pack Concept

=tili$e tandard *i7edcope ervice tructure

#uilt using standard *i7ed cope ervices =tili$es approved * pricing methodology

=tili$es standard * contract model% (ut adds an e7ecutdescri(ing the &ac"

87isting * e7hi(it 87isting * li(rary content Additional >um(rella? description or the &ac" is adde

)ecogni$ed rata(ly over the contract term ,ypically @ month term% (ut can (e changed to 1 year

&ac" &ricing

; lo+er price +hen purchased as a &ac" vs. >tand alone? pric!ore efcient delivery due to more precise service deliveryo+er )is" due to more precise service delivery "its and na

tandard )esource/9lo(al &ricing9lo(al daily ratesa(or -nde7Bolume and discretionary discount structure


7/25


r va e ou a a ase rov s on ngeadiness Pack&rovisioning solution tailored to t specic customer needs

Private Cloud Provisioning & eadiness Pack

87pected Avg &rice 1@0%000 ='#eta 3o+

,arget aunch )eadinSolution Bundle Pack Coponents ACS Cloud -

,echnologiesOracle 'ata(ase 11g or 12c5Oracle 8nterprise !anager

Core/)e:uired &ac"Components

,A! Oversight end6to6endupporta(ility &lanning D 'esignot+are -nstallation D Conguration

)emotely provision inrastructure

ervice catalog provarchitectures and da

O8! 12c agents or monitoring and repo

)ecommendedComponents

Consolidation &lanning!igrationAdvanced upport Eno+ledgeFor"shop6ervice Catalog

9o6ive support

*ull support o 12c CConsolidation and !

Analysis o ma7imumsettings

Optional Add6on

Components

oad ,esting and Analysis&erormance ,uning and #enchmar"ing

Capacity &lanning&reproduction )eadiness

8nhance 9ate+ay toautomation or revie


8/25


r va e ou a a ase rov s on ngeadiness Pack#ill o !aterials or Core and )ecommended Components

Private Cloud Provisioning & eadiness Pack

Pack Coponents Description of Bill of Material

Core3 Pack 4overnance Supporta$ility Planning and

Design Standard Soft,are

*nstallation andCon5guration

ecoended3 Consolidation Planning Migration Advanced Support

6no,ledge 7orks0op Service Catalog

4o/Live Support

Plan and Design 8ngagement -nitiation

ervice "ic"6o< presentation and customer orie 'iscovery &hase

'eploy tools and/or pre6ight :uestionnaire 'ocument target environment design re:uirem

Analysis and 'esign &hase #uild '#aa detailed design specication inclu

service catalog and migration plan Create deployment plan +ith milestones

*nstallation and Con5guration Oracle 8nterprise !anger O8!5 &u(lish '#aa gold image prole as O8! template &rovision data(ase etup charge(ac"/sho+(ac" 'emonstrate O8! el ervice &ortal

Consolidation & Migration &erorm data(ase consolidation and migration to p

Post/engageent revie, report of 5ndings


9/25


Oracle &rivate Cloud 'ata(ase&rovisioning and )eadiness &a'#aa5


10/25


Agenda

8

9

:

;

gold image? prole template created

Charge(ac"/sho+(ac" mechanism implemented

'#aa running in the customerKs environment +ith a(ility to proOracle 'ata(ase rom a template

'emonstration o Oracle 'ata(ase provisioning capa(ilities

Can (e e7panded to cover 'ata(ase consolidation and migration

,echnical ervice Catalog denition and implementation o additprole templates

'ata(ase ecurity 'esign and Jardening

&latorm &rovisioning


21/25


)arget Market

Customers interested in 'ata(ase as a ervice in &Cloud

el service provisioning

ervice Catalog

8lasticity

Charge(ac"/sho+(ac"

'ata(ase 11g and 12c 87adata and uperCluster &latinum or non6&latinu

iecycle !anagement &ac" or 'ata(ase

Cloud !anagement &ac" or 'ata(ase

Oracle Condentia


22/25


Beta )est*lo+ 'iagram

Oracle Condentia)estricted

#etacreeningChec"list

Candidate&re6

creening&rocess

'iscussprogram/o


23/25


esourcesFhere to go ne7t

ervices ,hrough the Cloud

Advanced upport Cloud ervices

ervices or the &rivate Cloud

'elivering 'ata(ase as a ervice Fhite &aper

#rian hult$ contact or (eta test nomination orm Access +ill (e granted to #eta ,est Fi"i

'atasheet

Customer &resentation

'elivery pecication heet

Oracle Condentia
http://my.oracle.com/site/cs/758/16181/cnt2271549.pptxhttp://www.oracle.com/technetwork/oem/cloud-mgmt/dbaas-overview-wp-1915651.pdfhttps://stbeehive.oracle.com/teamcollab/library/st/FY15+ACS+Beta+Solution+Suite/Documentshttps://stbeehive.oracle.com/teamcollab/library/st/FY15+ACS+Beta+Solution+Suite/Documentshttp://www.oracle.com/technetwork/oem/cloud-mgmt/dbaas-overview-wp-1915651.pdfhttp://my.oracle.com/site/cs/758/16181/cnt2271549.pptx


24/25


Appendi7


25/25