AUGUST 20-22, 2017West Chicago, IL

www.ACSLeaders.com

HOSTED BY:DuPage Airport Authority (DAA)

ACS LEADERSHIP WORKSHOP CHICAGO INFORMATION PACKET

P R O G R A M H I G H L I G H T S

P r e - Wo r k s h o p E v e n t s ( S u n d a y, A u g u s t 2 0 , 2 0 1 7 )

u Golf at Prairie Landing Golf Club u (owned and operated by DAA);u s Special event pricing offered by u s Prairie Landing Golf Club

u Meet & Greet hosted by the DAA

Wo r k s h o p : D a y 1 ( M o n d a y, A u g u s t 2 1 , 2 0 1 7 )

u Module 1 – Leadership Concepts s Topics to be covered will include: w Developing a leadership brand; understanding leadership styles; creating your leadership journey; leadership passages; and leadership versus followership.

u Refreshments & Lunch Provided

u Evening Mixer hosted by the DAA

Wo r k s h o p : D a y 2 ( Tu e s d a y, A u g u s t 2 2 , 2 0 1 7 )

u Module 2 – Leadership Fundamentals s Topics to be covered will include: w Communication styles; conflict resolution; critical thinking; decision making; building a business case; and negotiation.

u Refreshments & Lunch Provided

u Workshop ends by 3PM

2 | ACS Leadership Workshop – Chicago W W W. A C S L E A D E R S . C O M

S i n c e r e l y,

D a v i d B i r dE x e c u t i v e D i r e c t o rD u P a g e A i r p o r t A u t h o r i t yw w w. d u p a g e a i r p o r t . c o m

S i n c e r e l y,

E r i c L . M e r c a d o , C . M . , A C EC E OAv i a t i o n C a r e e r S e r v i c e sw w w. A C S F i r m . c o m

WELCOME! Aviation Career Services (ACS) and

the DuPage Airport Authority (DAA) have come

together to deliver and host the first ACS Leadership

Workshop for our industry. It’s an exciting time

for ACS and our host airport DAA, as we work together to respond to the

industry’s needs; developing our future leaders.

Our industry is currently going through a time of staff change

and leadership attrition. With these changes come loss of institutional

knowledge, loss of proven leadership and the loss of commonly accepted

leadership practices. Understanding the importance of replenishing our

leadership pipeline with a rich and proven curriculum, we are offering a

leadership workshop delivered by professionals with extensive experience

in adult education and development as well as airport and aviation industry

practical experience.

As we close, we’d like to thank each of you for taking an interest in

the ACS Leadership Workshop. As industry leaders in various capacities,

you have the opportunity to help us offer a solid developmental opportunity

for our industry’s future. You are truly our greatest asset today and tomorrow

and we could not accomplish talent management and development without

your support and leadership. We look forward to having you and/or your

team participate in this fundamental industry leadership workshop.

The DuPage Airport Authority (DAA) is one of the premier

aviation facilities in the country, consisting of a diverse array

of business units including the DuPage Flight Center, Prairie

Landing Golf Club and the DuPage Business Center – a 600 acre

business park. The DAA has just completed the construction

of a 31,000 sq. ft. hangar to service transient aircraft, adding

to its inventory of more than 500,000 sq. ft. of hangar space

ranging from small t-hangars to high-tail hangars capable of

accommodating multiple large cabin business aircraft. The

DuPage Flight Center is an award-winning FBO that has hosted

numerous Nation Business Aviation Association events, the

American and European teams for the 2012 Ryder Cup and is generally acknowledged to have among the best facilities for the general

aviation user. A 24-hour air traffic control tower, 24/7 aircraft rescue and firefighting, U.S. Customs and a state-of- the-art security and

video surveillance system are some of the resources available. The aviation and non-aviation components of the DAA are an important

role in the regional economic development efforts, making it an interesting organization to study from an airport industry perspective.

Next door, Geneva is a growing suburb with a hometown appeal, where residents take active roles in the community. First

settled in the 1830’s, Geneva showcases its historic roots with shady streets lined with

century-old homes and commercial buildings while accommodating the needs of its citizens

with the continued development of residential communities, retail centers and industrial

parks. As Geneva’s population grows beyond 20,000, the city stands ready to cater to

the demands of a growing residential community and commercial base, providing up-to-

date services, improved roadways and beautifully maintained streets and parks. Geneva’s

charming shopping district, established neighborhoods, award-winning school district, a myriad of recreational opportunities and a river

running through it are just a few of the elements that attract residents, businesses and visitors to this unique town.

St. Charles is located minutes from the DAA offering a quality community with international employers, innovative schools,

beautiful parks, responsive government (founded 1834) and significant architecture; collectively earning St. Charles its reputation

as the Pride of the Fox! Over 2,200 businesses employ over 34,200 people consisting of a balanced mix of retailers, restaurants,

manufacturing facilities and other goods and services. St. Charles

has been named one of the region’s “Top 10” cities by the Chicago

Tribune and claims 1,269 hotel rooms, 3 shopping districts, 120

miles of bike paths in Kane County, a full-service resort and spa,

golf, live theater, convention center, world-class training/meeting

facilities and a welcoming business community…all making this

picturesque city on the Fox River a destination for fine dining, arts

and entertainment, recreational opportunities and unique shopping.

ACS Leadership Workshop – Chicago W W W. A C S L E A D E R S . C O M | 3

About DuPage Airport Authority (DAA)

I established Aviation

Career Services (ACS)

in 2010 with the vision

of offering quality talent

management services

by professionals with

practical experience in

our industry. Working

alongside a talented

team of industry and private sector professionals, we’ve

developed ACS into a full-service talent management and

development firm to meet the changing human capital needs

of our industry. With a focus on “Elevating the Industry,”

ACS has brought together the expertise of seasoned and

diverse professionals from municipal, state government,

airport, aviation and other business executives. Collectively,

our team is equipped with an array of talent management

services including recruitment, human resources, employee

engagement, employee training and development, strategy

and airport management consulting expertise, amounting

to over 200 years of hands-on experience. This experience

has ranged from state government to management of

divisions and airports from general aviation up through

large hub airport administration including many large private

sector businesses.

With years of practical experience in the recruiting,

employee development and human resources realm,

our quality and expertise is unsurpassed. We have

perfected the recruiting techniques necessary to source

“today’s” high-quality executive. Through our leadership

and talent development services, we have assisted in the

professional development of municipal, airport, aviation

and business professionals nation-wide. In each instance,

we’ve provide them the tools and the know-how to

showcase and exercise their unique skill sets; effectively

molding them into the modern industry leader.

Furthermore, based on our prior career experience of

managing airports throughout the industry, we offer airport

management consulting services ranging from operational,

organizational development, departmental and staffing

evaluations, audits, compensation and classification

studies, interim and permanent management and other

industry-specific consulting solutions.

W W W. A C S L E A D E R S . C O M

About Aviation Career Services (ACS)From the CEO

Eric L. MercadoCEO

4 | ACS Leadership Workshop – Chicago

ACS Leadership Workshop – Chicago

Golf EventFrom 1PM – 2PM on Sunday, August 20, 2017, the Prairie Landing Golf Club has reserved space for anyone interested in playing golf for the afternoon. They are offering a discounted rate for our group with advanced purchase through the Workshop Registration.

Event Details• Starts at 1PM• Groups of 4• Special Group Rate of $49 (Group Discount from $69)

About the Prairie Landing Golf Clubwww.prairielanding.com

Completed in 1994, Prairie Landing Golf Club quickly became known for its unique landscape, meticulously maintained grounds and picturesque setting. Prairie Landing soon established itself as the premier public golf facility in the region. Over the last three years, Prairie Landing Golf Club has continued to invest $3 million into upgrading the course and twenty-three years later, Prairie Landing continues to receive rave reviews and awards including:

u 4.5 Star – Golf Digest

u Extraordinary – Zagat Rating

u Best Area Public Course – West Suburban Living Magazine Readers Poll

u Best of Weddings Award 2006 – 2015 – As voted by readers of The Knot Magazine

Beyond drawing golfers to its Robert Trent Jones Jr. designed links, Prairie Landing’s richly-appointed ballrooms and high rated McChesney’s Pub & Grill restaurant make it a favorite for both event planner and discerning diner. Conveniently located just South of the DuPage Airport on the corner of Kautz Road and Illinois Route 38/Roosevelt Road, on the border of Geneva and West Chicago, Prairie Landing is easily accessible from Interstate 88 (6 miles), Illinois Route 64/North Avenue (2 miles) and Route 38/Roosevelt Road (0.25 mile).

Travel InformationThe DuPage Airport is a 45 minute drive from O’Hare International Airport (ORD) and a 60 minute drive from Midway International Airport (MDW). The airport is nicely situated a short distance off major highways making it no more than a 4 hour drive from most other airports throughout the region.

HotelThe Courtyard Marriott – St. Charles has been selected with a discounted ACS Group rate of $144 per night. This group booking is available for the dates of Saturday, August 19 – August 22, 2017. To receive this discounted rate, you will need to reserve your room through the link below or by calling the hotel. The deadline to reserve your room is 12PM CDT on Friday, July 21, 2017. Rooms may sell out before this date, so please secure your room as soon as possible.

Courtyard Marriott – St. Charles700 Courtyard DriveSt. Charles, IL 60174

630.377.6370

Registration Link: http://cwp.marriott.com/chisc/acs

Hotel Shuttle ServiceThe Courtyard Marriott – St. Charles has provided shuttle service from 6AM – 10PM to and from the DuPage Airport (the workshop venue) during your stay.

W W W. A C S L E A D E R S . C O M | 5

Airport and aviation leaders require a deep understanding of current issues and critical concerns as seen from the top of an industry-related organization.

Leadership by its very nature has historically been difficult to concisely define. Leadership may typically be defined as the process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task. While this definition may be thought of as comprehensive and concise, it may also be considered vague and open to interpretation. In the airport and aviation environments this definition typically has the following interpretations:

W W W. A C S L E A D E R S . C O M

About the Workshop

M O D U L E O N E :

L E A D E R S H I P C O N C E P T S

C o u r s e O b j e c t i v e s

I n c r e a s e a w a r e n e s s o f s e l f a n d e n v i r o n m e n t ;

I d e n t i f y k e y a t t r i b u t e s o f s e l f - m a n a g e d l e a d e r s ;

M a p s k i l l s a s s o c i a t e d t o l e a d e r s h i p s t y l e s ;

D r a f t l e a d e r s h i p b r a n d s t a t e m e n t ; a n d

D e v e l o p p e r s o n a l d e v e l o p m e n t r o a d m a p ;

C o u r s e D e v e l o p m e n t a l To o l s & Ta k e a w a y s

D e v e l o p i n g a l e a d e r s h i p b r a n d ;

U n d e r s t a n d i n g l e a d e r s h i p s t y l e s ;

C r e a t i n g y o u r l e a d e r s h i p j o u r n e y ;

L e a d e r s h i p p a s s a g e s ; a n d

L e a d e r s h i p v e r s u s f o l l o w e r s h i p .

6 | ACS Leadership Workshop – Chicago

The process of social influence may be:• Providing a common mission that has the buy-in of the • organization;• Having effective incentive (and sometimes disciplinary) • programs; or• Ensuring positive relationships with the airport board, • tenants, clients and constituents.

The support of others may include:• Airport operations and administrative staff;• Contractors;• Tenants;• The airport board, city manager, and elected • officials

To address these objectives, the ACS Leadership Curriculum was developed under three overarching topic areas and organized as three modules. The three modules are titled:

1. Leadership Concepts 2. Leadership Fundamentals 3. Leadership Execution

Each of these modules cover fundamental concepts, successful tools and practicality, as well as applications to the airport and aviation environments. In this first workshop, we’ll cover the first two courses – Leadership Concepts & Leadership Fundamentals.

In the Spring of 2018, we’ll come together again for another two-day workshop and complete the third course - Leadership Execution. This will give the attendees time in between the two workshops to further study and use the tools in their workplace with encouragement to exercise them on a daily basis.

The accomplishment of a common task may be:• The safe and effective operation of the airport on a • daily basis;• Planning for airport expansion;• Handling unusual or emergency conditions; or• Achieving optimal organizational effectiveness.

Course Overview with Airport & Aviation Industry Focus:

ACS Leadership Workshop – Chicago

M o n d a y , A u g . 2 18 3 0 A M – 5 P M

Tu e s d a y, A u g . 2 28 3 0 A M – 3 P M

S u n d a y , A u g . 2 01 P M – 7 P M

R e g i s t r a t i o n7 A M – 9 A M

B r e a k f a s t8 A M – 8 3 0 A M

B r e a k f a s t8 A M – 8 3 0 A M

A M S e s s i o n P a r t 1L e a d e r s h i p C o n c e p t s

A M S e s s i o n P a r t 2L e a d e r s h i p C o n c e p t s

P r e s e n t a t i o n o f D A A A i r p o r t & O p e r a t i n g t h e D u P a g e F l i g h t C e n t e r

8 3 0 A M – 9 A M A M S e s s i o n P a r t 1L e a d e r s h i p F u n d a m e n t a l s

A M S e s s i o n P a r t 2L e a d e r s h i p F u n d a m e n t a l s

A M B r e a k

L u n c h B r e a k

M e e t & G r e e tD A A K i t t y H a w k R e s t a u r a n t

6 P M – 7 P M

P M S e s s i o n P a r t 1L e a d e r s h i p C o n c e p t s

P M S e s s i o n P a r t 1L e a d e r s h i p F u n d a m e n t a l s

P M B r e a k

P M S e s s i o n P a r t 2L e a d e r s h i p C o n c e p t s

P M S e s s i o n P a r t 2L e a d e r s h i p F u n d a m e n t a l s

W o r k s h o p E n d sB y 3 P M

E v e n i n g M i x e r5 3 0 P M – 7 3 0 P M

G o l fP r a i r i e L a n d i n g G o l f C l u b

1 P M – 5 P M

Workshop Agenda

M O D U L E T W O :

L E A D E R S H I P F U N D A M E N T A L S

M O D U L E T H R E E :

L E A D E R S H I P E X E C U T I O N

( D e l i v e r i n g i n S p r i n g 2 0 1 8 )

C o u r s e O b j e c t i v e s

D e t e r m i n e d i f f e r e n c e s i n n o n v e r b a l , e l e c t r o n i c , a n d v e r b a l c o m m u n i c a t i o n s ;

D e t e r m i n e s t r a t e g i c p l a n n i n g p r o c e s s ;I d e n t i f y t h e p u r p o s e a n d s t a t e o f t h e b u s i n e s s ;

I d e n t i f y t h e f o u r s t y l e s o f c o m m u n i c a t i o n b y l e a d e r s ;I n c r e a s e a w a r e n e s s o f p e r s o n a l s t y l e a n d i d e n t i f y s t y l e s i n o t h e r s ;

C o n d u c t s t r e n g t h , w e a k n e s s e s , o p p o r t u n i t i e s a n d t h r e a t s ( S W O T ) a n a l y s i s ;

D e t e r m i n e a c t i o n s f o r r e s o l v i n g c o n f l i c t ;

D e f i n e t h e c u l t u r e y o u w a n t ;I d e n t i f y t h e l e v e l s o f p r o c e s s m a t u r i t y ;

I d e n t i f y b e h a v i o r s a s s o c i a t e d w i t h u n r e s o l v e d c o n f l i c t ;A s s e s s p e r s o n a l c r i t i c a l t h i n k i n g c a p a b i l i t y ;

I d e n t i f y w a y s t o a s s e s s c u l t u r e ;

I d e n t i f y a c t i o n s a s s o c i a t e d w i t h c r i t i c a l t h i n k i n g ;C l a s s i f y d e c i s i o n - m a k i n g t y p e s a n d a p p r o a c h e s ; a n dI n c l u d e r i s k - b a s e d d e c i s i o n p r i n c i p l e s i n d e c i s i o n - m a k i n g c r i t e r i a .

T r a n s l a t e l e a d e r s h i p l e g a c y t o c u l t u r e ;D e t e r m i n e w a y s t o d e v e l o p t h e c u l t u r e i n t h e o r g a n i z a t i o n ;

D e f i n e t h e c u l t u r e y o u w a n t ;D e t e r m i n e a n d i n t e r p r e t t h e t y p e s o f o r g a n i z a t i o n a l f e e d b a c k ;

D e t e r m i n e d i f f e r e n c e b e t w e e n s t r a t e g i c p l a n n i n g a n d s t r a t e g y e x e c u t i o n ;U n d e r s t a n d t h e f u n d a m e n t a l s o f c h a n g e m a n a g e m e n t .

C o m p r e h e n d t e a m - b u i l d i n g p r i n c i p l e s ;U n d e r s t a n d h o w m e e t i n g s , p e r f o r m a n c e m a n a g e m e n t a n d m o t i v a t i n g e m p l o y e e s a f f e c t c u l t u r e ;

A p p l y t h e c o a c h i n g m a t r i x t o c u r r e n t r e s o u r c e s ;

C o u r s e D e v e l o p m e n t a l To o l s & Ta k e a w a y s

C o m m u n i c a t i o n s t y l e s ;

S t r a t e g i c p l a n n i n g ;D e v e l o p i n g c u l t u r e ;

C o n f l i c t r e s o l u t i o n ;C r i t i c a l t h i n k i n g ;

R e l a t i o n s h i p b u i l d i n g ;

D e c i s i o n m a k i n g ;

C h a n g e m a n a g e m e n t .S t r a t e g y e x e c u t i o n ; a n d

B u i l d i n g a b u s i n e s s c a s e ; a n dN e g o t i a t i o n .

W W W. A C S L E A D E R S . C O M | 7

Established in 2010, Aviation Career Services (ACS) has developed into a full-service talent management and development

firm to meet the changing human capital needs of our industry. With a focus on “Elevating the Industry,” ACS has brought

together the expertise of seasoned and diverse professionals from municipal, state government, airport, aviation and other

business industry executives. Collectively, our team is equipped with an array of recruitment, human resources, employee

engagement, employee training and development, strategy and airport management consulting expertise, amounting to over

200 years of hands-on experience. This experience has ranged from state government to management of divisions and

airports from general aviation up through large hub airport administration including many large private sector businesses.

About ACS

Los Angeles

West Hollywood, CA 90069

424.218.9950

www.ACSFirm.com

Chicago

Chicago, IL 60640