active facilitation techniques
TRANSCRIPT
Active Facilitation Techniques
ACE 2016Memphis, TN
Marina Denny
Collaborative Process
Engaging multiple stakeholders in cooperative deliberations to address issues and solve problems.
BrainstormBuildConsensus
Prioritize
All decideAll develop action plan
All implement
Collaborate
All decideAgency/
individual develops
action planAgency/
individual implements
Discuss
Gathers inputDecides &
implements
Consult
DecidesInforms
Inform
Agency/ Individual controlled
Group controlled
Collaborative FrameworkAssess Collaborative Potential
Engage Stakeholders
Understand Issue
Generate Alternatives
Select Alternative(s)
Implement Alternative(s)
DO use a collaborative process when…• Issues are complex•Many parties are affected• There is a great deal to be lost or gained by some stakeholder
groups• No single agency/individual has clear or complete jurisdiction• No single agency/individual has the resources and expertise to
develop and implement a solution• No clear solution is evident• Issues are negotiable and/or parties are willing to negotiate
DO NOT use a collaborative process when…• Level of concern over the issue is not great• Basic values or principles are the focus of the problem• Extreme polarization prohibits face-to-face discussion• Time is not sufficient; quick action is required• Funding for implementation is not available• Timing is not right for the stakeholders• Relevant information is not available• Legal clarification is needed
Potential Problems in Meetings• Inadequate preparation• Purpose isn’t established or clarified• Participants lack confidence or trust in leader• Participants do not feel free to express themselves• Alternatives are not considered adequately• The group strays off task• Language is too technical or has too much jargon for
participants
Ways to Improve Meetings• Practice good facilitation skills• The meeting and processes are well thought out and planned• Participants understand the purpose of the meeting• Participants are kept on track• Ground rules are established and participants are held to them
Facilitation Skills
• Ping-Pong• Synthesize• Hold Up a Mirror• Label Sidetracks• Put it in the Parking Lot
Stay Neutral on ContentListen ActivelyAsk QuestionsParaphraseSummarize
Normal
Task Focused
People Focused
Pass
ive
Aggressive
Get It Right!
Get It Done!
Get Along!
Get Appreciated!
Consensus• A decision making process that includes ALL persons• ALL members must agree on final decision• ALL members have a direct voice and the power to veto• Decision cannot be based on majority rule
Why Consensus?• Promotes participation• Empowers all involved•Makes everybody content• Looks out for best interest of company/team, not the individual• Kaizen (“change for better”)
Lost on the Moon
Prioritization(Principle) – doing ‘first things first’
(Process) – evaluating a group of items and ranking them in their order of importance or urgency
CHALLENGES
STRENGTHS
OPPORTUNITIES
THREATS
Outcome
Descriptio
n
Personalizatio
n
Assessmen
t
Design
ACTIVITY PLANNING
Travel Kit
Itinerary
Roadblocks
Final Destination
Hitchhikers
Exit Survey
How was the meeting style?
How did the discussions match your expectations?
How was the pace?
Too fast
Just right
Too slow
Exceeded them
Matched them
They didn’t
Too many activities
Just right
Too much lecture
• Visual recording techniques• Graphic tools
Collaborative Process
