active role in health care this program and materials were in part funded and performed under...
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Active Role in Health Care
This program and materials were in part funded and performed under contract number
HHSM-500-2012-00022C, entitled “Hospital Engagement Contractor for Partnership for Patients Initiative.
Taking an active role in your health care.
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Health Literacy
• The degree to which individuals have the capacity to obtain, process and understand basic health information and services needed to make appropriate health decisions.
(Ratzan and Parker, 2000)
• Functional health literacy is the ability to apply reading and numeracy skills in a health care setting.
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Health LiteracyHealth Literacy * 3 2
• General literacy.• Experience with health system.• Complexity of information.• Cultural and language factors.• How information is communicated.• Aging.
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Adult Health LiteracyAdult Health Literacy
Use it or lose it! Average adult reads 3-5 grade levels below highest grade
completed.
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What can help??
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• SPEAK UP program.
• AHRQ.gov website.
• Partnership for Clear Communications.
• Programs such as these.
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Engage for HealthEngage for Health
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What is Patient & Family Engagement?
• An approach to the planning, delivery and evaluation of health care that grounded in mutually beneficial partnerships among patients, families and health care providers
• A core component of an organization’s health care delivery system which provides a strong foundation that leads to successful outcomes for patients
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HAP Serves as a Guiding Force
Our Patient & Family Engagement Philosophy: • Human Interactions
See the Person, Not the Patient.• True Partnership
Empowerment for all.• Respect and Dignity
Response to individual choices and preferences.
• Open CommunicationMovement toward transparency.
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Driving PFE Innovation Through
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Take an Active Role in Your Health Care
This program and materials were in part funded and performed under contract number
HHSM-500-2012-00022C, entitled “Hospital Engagement Contractor for Partnership for Patients Initiative.
Taking an active role in your health care.
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Engage for Health 3
What is engagement?• Listen• Understand• Ask questions
Why is engagement important?• Better health and satisfaction
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Staying EngagedEngage for Health
Tips to stay engaged:• Take a friend or family member with you• Write things down• Repeat back what you’ve heard• Ask questions
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Importance of Communication
“The single biggest problem in communication is the illusion that it has occurred.”
—George Bernard Shaw
Engage for Health
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Engage for Health 2
Questions are the Answers:
URL for AHRQ Waiting Room Video14
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Engage for Health 5
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3 Types of Questions:• What is this test for?• What are my choices?
• Why do I need this treatment?• Why do I need to decrease my salt? • How often do I need to take the medication?• How do you spell the name of that drug?
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What did you Hear?
What Did You Hear?
Engage for Health
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Role Play
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Goal – to partner with local health care provider:
– Hospitals– Primary Care Physician Practices– Post-acute Care– Other providers in area
Provider will fulfill the role of the provider for the group role play
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Role Play: Patient
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Role Play: Health Care Provider
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Role Play: Observer
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Resources
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• Getting Started Sheet
• Slide Show with notes
• Role Play Cards
• Additional Resources handout
• Notepads and additional resources are available from AHRQ.gov
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Engage for Health
This program and materials were in part funded and performed under contract number
HHSM-500-2012-00022C, entitled “Hospital Engagement Contractor for Partnership for Patients Initiative.