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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Cisco Confidential 1 Creating the Workplace of Tomorrow

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Workspace transformation and Activity Based Working

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Page 1: Activity based working

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1Cisco Confidential 1

Creating the Workplace of Tomorrow

Page 2: Activity based working

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Page 3: Activity based working

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

Sub-Optimized, under-utilized real estate assetsSub-Optimized, under-utilized real estate assets

Inability Attract & Retain Top TalentInability Attract & Retain Top Talent

Leaking

Institutional

Knowledge

Leaking

Institutional

Knowledge

Gaps in Innovation and

Responsiveness

Gaps in Innovation and

Responsiveness

Inability to Leverage Agile

Staffing Models

Inability to Leverage Agile

Staffing Models

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

• Rapidly changing workforce demographics

• Evolution of “social contracts” between employees and companies

• Skills development and preserving “institutional knowledge”

• Explosion of flexible and contingent work is on the horizon

• Changing nature of work, the dramatic growth of unstructured work.

• New mobile technology, and ubiquitous access to the internet, is changing the definition of the workplace.

• Recognition that sustainability is not only good for the environment, its good for the bottom line.

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5

Creating a variety of workspace experiences that

are aligned to the activities being performed.

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

ABW

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7

ABW

Real Estate

Savings

Employee

Retention

&

AttractionGen Y & Millenials

Energy SavingsFlexibility

& Mobility

Reduction in Paper

Productivity Collaboration & Innovation

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

Activity Based Working (ABW) relies on….

Workforce Physical

Technology

Culture

Vision & Strategy

Change Management

Communication

HR Policies

Work Styles

R.E Strategy

Design / Aesthetics

Space Design / Policy

Facilities

Mobility / Remote Access

Security & Policy

BYOD

Cloud / Virtualisation

Collaboration Tools

Smart Spaces

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9

What employees are looking for…

Work anywhereand access everywhere

Personalizes my workspace

Senses where I amHelps me collaborate better

Safeguards me and my information Improves my

work life balance

Gives me choice

Enhances my productivity

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10

Technology to drive Workplace transformation

Technology

drivers for ABW

success

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11

Wi-FI

Unified Access

Network

Immersive Video

Smart Meeting room &

personalised Spaces

User / Customer

interaction – Virtual

reception / Signage

Security

EnergywisePersonal Collaboration

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

The Role of Technology

To “connect the disconnected” and blend the physical and virtual workplaces.

To enable flexibility, personalization and choice.

To improve management, control and visibility of workplace assets.

To enhance the experience of employees and guests.

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

Com

mon S

paces

Pers

onal S

paces

Colla

bora

tion S

paces

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15

Telepresence Rooms

Tandberg & CTS

Formal Meeting Rooms

Conference/Board

Casual Collaboration

Areas

meeting rooms

On-Demand Room Setups

Private Meeting Rooms

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16

The Smart+Connected Office

Page 17: Activity based working

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

The Smart+Connected Office

Enable easy reservations and efficient usage of conference rooms, initiate contextual services and save energy costs.

Smart+Connected Meeting Spaces

Improve meeting room management

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

The Smart+Connected Office

Enable improved utilization of office spaces and resources using IP devices. Ensure success of office hot-desking by offering a frictionless experience and personalization

Smart+Connected Personalised Spaces

Improve office space efficiency & reduce

energy consumption

Enable easy reservations and efficient usage of conference rooms, initiate contextual services and save energy costs.

Smart+Connected Meeting Spaces

Improve meeting room management

Page 19: Activity based working

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

The Smart+Connected Office

Enable improved utilization of office spaces and resources using IP devices. Ensure success of office hot-desking by offering a frictionless experience and personalization

Smart+Connected Personalised Spaces

Improve office space efficiency & reduce

energy consumption

Enable easy reservations and efficient usage of conference rooms, initiate contextual services and save energy costs.

Smart+Connected Meeting Spaces

Improve meeting room management

Digital Signage Content Management

Engage and Inform the occupants

Manage and deliver of live or on-demand communications, training, advertising , or emergency notifications and any other content.

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

Remote Working Wayfinding to Spaces

Productive Meetings

Visitor ExperienceSmart WorkCentre Experience

Hot Desking

Meeting Experiences

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

Cisco Smart+Connected Meeting SpacesReserve

Reserve rooms via Outlook, mobileKiosk, Digital signage, web app, IP phone

Reserve

Reserve rooms via Outlook, mobileKiosk, Digital signage, web app, IP phone

LocateLocate people / spaces / rooms via wayfinding on Kiosks, interactive floor digital signage

LocateLocate people / spaces / rooms via wayfinding on Kiosks, interactive floor digital signage

ExperienceControl the environment & manage meeting

room resources via the IP phone

ExperienceControl the environment & manage meeting

room resources via the IP phone

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22

Smart+Connected Personal and Meeting Spaces

Experience

Check-in using mobile/IP Phone/web

• Trigger user’s extension and comfort preferences

Use the IP Phone / web to

• Confirm/cancel/extend the reservation

• Control room environment

• View meetings of the day

Reserve / Schedule

• View office / cubicle space/ meeting room availability

• Quick select from among favorites

• Search based on workspace attributes like type, equipment

• Reserve one time or over multiple days

Locate

• View meeting rooms, spaces, neighborhoods on floor plan

• View available / in-use workspaces

• Locate colleagues, searching by name/id to see where they are sitting

• Find your way to the workspace or that of your colleagues using way finding on the kiosk or signage

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23

9- 5 in the office Anytime, Anywhere work

Old Style New Style

Travel for meetings Use collaboration tools

Individual workspace Team workspace

“Always-On” buildings Demand based usage

Desk(top) oriented working BYOD & Flexible Working

More team & meeting spaces

Higher usage of collaborative technologies

IT reducing energy consumption

New Workplace Paradigms

An evolving workplace necessitates innovative solutions both in terms of

physical space design & technology integration

Hot desking with personalization

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

Underutilized Individually assigned cubicles and offices

Environment that highly prioritizes individual work

Inflexible assets & occupancy strategy that have a “breaking point”

Work is a place you go

Workplace Resources controls individual work space assignments

Work is something you do (experience)

Group assigned neighborhoods with increased choices to support work

Environment that balances individual and collaborative work

Scalable, agile solutions responsive to evolving corporate plans and models

Business units control how to best use their neighborhood

CH

AS

M

FROM TO

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25

Improve Employee Productivity

• Equip employees with the right tools and systems to collaborate and work better

Higher ROI

• Through systems that offer higher value together when integrated

Attract and Retain

• Offer better work life balance to employees by offering flexible work options and workplace services

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26

Choice

• Work from anywhere

• Work on any device

Collaboration

• Easier to collaborate with colleagues

Experience

• Consistent experience regardless of location

• Enhanced experience via location awareness

Productivity

• Less time spent in transactional activities

• Ubiquitous access enables work to get done faster

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27

Measure and Optimize

• Space and real estate utilization

• Consumption of utility and facility services

• Reduce energy consumption and wastage through intelligent policies driven by building systems integration

• Fine-grained reporting by locations, space types, users, and departments

Manage

• Simplified management of facility assets

• Access and control facilities management systems remotely

• Facility systems driven by SOPs and policies

Adapt, Adopt, and Align

• Predict and adopt changing workplace practices

• Tighter alignment with workforce and CXO expectations

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28

A flexible, intelligent and secure technical architecture and physical designA flexible, intelligent and secure technical architecture and physical design

Attractive and

appealing for visitors and employees

Attractive and

appealing for visitors and employees

Embedded collaboration capabilities

Embedded collaboration capabilities

Fit for Purpose,

Technology

Enabled-workspaces

Fit for Purpose,

Technology

Enabled-workspaces

Workplace Management

tools and

Analytics

Workplace Management

tools and

Analytics

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29

TechnologyTechnology

Connected WorkplaceConnected Workplace

PolicyPolicy

Workspace DesignWorkspace Design

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30

Thank you.

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30