adaptive case management @ rubix id 06-04-2016
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www.rubix.nl
Adaptive Case Management
Mastering the unpredictable
01-05-2023
Adaptive Case Management
01-05-2023
Who?
Jan van Zoggel
http://rubix.nl/jan-van-zoggel
@jvzoggel
01-05-2023
Business Process Management
• Focus on optimizing the process• Process must be
predicatable• based on mass production
principles: the up front investment that you make in perfecting the process, is paid back in a increase in efficiency over many instances of the process
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Business Process Management
• Pre-defined workflow is great, but you need to apply it where appropriate
• Sherlock Holmes did not use a predefined 20-action, 10 angles BPMN compliant workflow to solve his case
RIGID BPM
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Rigid BPM vs Adaptive BPM
Action Action Action data
activity
activity
activity
activity
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Elements of Adaptive Case Management
Case
Data
Content
ActivitesRules
Actors
• Data• Content• Activities
• Processes & Tasks• Rules• Actors (Stakeholders)
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Rigid BPM vs Adaptive BPM
BPM• Pre-defined
PCM• Production Case Management is for situations where the number of workers is
high, and yet the course of action on a given case is not highly predictable
ACM
• Adaptive Case Management can be used for one-off situations for which the process can not be predicted in advance and is useful when the process is unpredictable. Goal: no upfront analyses -> citizen developer
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Adaptive Case Management
Why choose Adaptive Case Management ?• Knowledge Workers• Suggesting instead of Mandating• No more rigid process boundaries• Complements BPMN• Discovery of process paths
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Case Interface
• User Experience (UX)• Default & APIs
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Case Management Model & Notation 1.0
• Object Management Group (omg.org) • standard for Case Modeling
(CMMN)• Version 1.0 published May
2014 • Vendors like IBM, Oracle, SAP,
Kofax, Cordys & Tibco have contributed
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Adaptive Case Management (demo)
Phase Prepare Phase MainInitiate
Prepare B
(1-n)
Start Prepare A1
(0-1)
Prepare A2(1)
Main A(1)
Prepare D
(1)