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Adaptive Workflow to Support Knowledge Intensive Tasks

Ann MacintoshAnn Macintosh

AIAIAIAI

The University of EdinburghThe University of Edinburgh

http://www.aiai.ed.ac.uk/http://www.aiai.ed.ac.uk/

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Knowledge Assets are

Knowledge regarding

products

markets

processes

technologies

the organisation

businessprocesses

whichenable

to add value,generate profit,

etc.

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Knowledge Management is

Knowledge Assets

ApplyKnowledge

TransferKnowledge

DevelopKnowledge

AssessKnowledge

TransformKnowledge

PreserveKnowledge

UpdateKnowledge

Knowledge Processes

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ApplyKnowledge

TransferKnowledge

DevelopKnowledge

AssessKnowledge

TransformKnowledge

PreserveKnowledge

UpdateKnowledge

The Processes are

usingenactingexecutingexploiting, etc

communicatingdeployingdisseminatingsharing, etc

compilingformalisingstandardisingexplicating, etc

appraisingevaluatingvalidatingverifying, etc

acquiringcapturingcreatingdiscovering, etc

evolvingimprovingmaintainingrefreshing, etc

storingsecuringconservingretaining, etc

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Knowledge Management Enablers are

Organisational & cultural enablers

- incentives & rewards- roles & responsibilities- behaviour- leadership

IT enablers- agents

- groupware- data mining- document retrieval- intranets- KBS- etc ...

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IT enablers for:

Index to off-line knowledge (pointers to people, external documents, etc.)

On-line text-based repository natural language techniques, ...

Structured text Document Databases, SGML/XML, ...

Explicitly engineered knowledge Knowledge engineering, Knowledge discovery, ...

Intelligent workflow

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A Workflow Solution

Objective help people use, and manage, an organisational memory

Scope an interlingua for the disparate elements a communication infrastructure task-based process management

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Integration requires

Common terms for interchanging ontology

ñ Enterprise, Capability, Process

Common communication model agents

Common communication language KQML

An overview of what the user wants to do task manager

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Adaptive Workflow

Enriched representations of processes

Support to capture and maintain knowledge

Support for knowledge-based decision making

Aids to synthesise plans and schedules

Aids to select appropriate resources

Aids to execute processes

Aids to replan and fix problems during execution

Support for adaptive and dynamic work

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Adaptive Workflow supporting knowledge intensive tasks

Ontologies -

Domain, Capability, Process

Agent Based Communication

KnowledgeBases

DatabasesPointers toPeople

Others

Decision Support

Documentation

Browsers

Task

Manager

users