addressing recruitment & retention challenges of

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A SUCCESS STORY OF PUBLIC-PRIVATE PARTNERSHIP ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF MICROFINANCE INDUSTRY

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Page 1: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

A SUCCESS STORY OF PUBLIC-PRIVATE PARTNERSHIP

ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF MICROFINANCE INDUSTRY

Page 2: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

PSDF PURPOSEWe shape the future

well-being of our poor and vulnerable youth by giving them access to skills training of the highest standard so

they can find sustainable employmentand income generating

opportunities in Pakistan andbeyond.

Page 3: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

PAKISTAN YOUTHLANDSCAPE

YOUTH EDUCATION ATTAINMENT LEVELS

PRIMARY 60%

SECONDARY 28%

TERTIARY 12%

60%IN UNSTABLE OR LOW PAID JOBS

35%UNPAIDJOBS

65MPOPULATION BETWEEN 16 & 29 YRS

36%

2MENTERING WORK FORCEEVERY YEAR

210MTOTAL POPULATION

Page 4: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

DEFINING THE PROBLEM

Skills training institutes believe they are providing the right skills to the youth

>70%

McKinsey & Company Education to Employment Report 2013

Youth globally does not think it has the right skills to enter the workforce

>50%Employers globally don’t think youth is being trained in skills required by the industry

70%

WHEREAS

Page 5: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

TVET SECTORCHALLENGES IN PAKISTANPakistan spends roughly USD 500 M on skills trainings annually

Technical and vocational sector is dominated by public sector institutes

Negligible active industry engagement with the design, development and implementation of skills trainings

Low employment outcomes

No premium on salary: skills graduates treated the same as unskilled

Page 6: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

MICROFINANCE BANKCHALLENGES IN PAKISTAN

Typical challenges of the microfinance banks with the loan officers recruitment and retention are:

Nonexistence of formally trained human resource Incorrect selection of talent Substantial variance in performance and understanding of job High levels of attrition

Page 7: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

PSDF AND ITS INTERNATIONAL PARTNER GENERATION YOU EMPLOYED -DEVELOPED A NEW PROGRAM FOR THE MICROFINANCE INDUSTRY

PSDFPROBLEMSOLVINGAPPROACH

Page 8: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

GENERATION YOU EMPLOYED IS ACTIVE IN 9 COUNTRIES

PROVIDES TRAINING IN 24 PROFESSIONS ACROSS 4 SECTORS :

CUSTOMER SERVICES & SALES

IT / DIGITAL SKILLED TRADE

HEALTHCARE

Page 9: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

SCHEMEOBJECTIVE

EMPOWER YOUNG PEOPLE TO BUILD THRIVING, SUSTAINABLE CAREERS AND TO PROVIDE EMPLOYERS HIGHLY-SKILLED, MOTIVATED AND TALENTED WORKFORCE.

Page 10: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

GEOGRAPHICFOCUS

PILOT PHASE:LAHORE

TARGETING11M

Page 11: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

THREE LEADING MICROFINANCE BANKS i.e. KHUSHHALI, FINCA AND TELENOR MICROFINANCE BANK PARTNERED WITH PSDF FOR THE PILOT PROGRAM

INDUSTRYPARTNERS

Page 12: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

SCHEME OVERVIEWJobs and employer engagement on ROI from the start

Recruit students based on intrinsic, effort, and employment standards for the profession

4-12 weeks skills training of technical, behavioral, mindset & professional presence

Return on investment for

employers, students, and

society

A community that follows

graduates into the workplace

Data at the center

Social support services & mentorship along the way

Page 13: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

RETURN ON INVESTMENT IS TRACKED WITH EMPLOYERS FOR UP TO 12 MONTHS OF THESE GRADUATES

Page 14: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF

ACHIEVEMENTS & RESULTS

16 candidates were selected after intensive screening of over 450 applications

100% job offers to graduates

In the first month’s evaluation all graduates are currently on job and are amongst the top performers of their respective branches

One of the banks is currently discussing outsourcing their entire training of loan officers to PSDF

Page 15: ADDRESSING RECRUITMENT & RETENTION CHALLENGES OF