addressing the byod challenge
DESCRIPTION
Bring your own device (BYOD) is making a huge impact in the business world with a majority of employees already using their own devices at work to one degree or another. How do you build learning solutions that actually work in this device prolific environment and how does this help you deliver improved business value from your learning solutions? This presentation outlines some top learning scenarios ideally suited to employees using their own, mobile devices, and outlines, from the perspective of Learning and Development professionals, the challenges and opportunities that BYOD presents.TRANSCRIPT
Addressing the BYOD ChallengeAlex Mackman
Technical Director
Agenda
• Challenges and opportunities• Business scenarios• Content design and creation• Content delivery
Challenges and opportunities
Challenges and opportunities
Content design and development
Content publication and delivery
Content discovery
Tracking
Security concerns
Extending the reach of formal training
Augmenting formal training
JIT training and reference
Performance support
Social learning
Extending the reach of formal training• Enabling people to study training when and where they want• Tablets certainly, Smartphones less like• Tracking is usually a requirement
• Needs:– Single source content that works across devices– Delivery to desktop AND mobile devices– Online and offline (consumption and tracking)
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W. Thalheimer, Boston Work Learning Research Inc
Bite sized nuggets developed and delivered to mobile devices as part of a blended learning programme
As soon as the learning events end, forgetting begins
Forgetting curve
Learning curve
During the learning events, memory for information is strengthened
Business scenarios
JIT training and reference
• Engineering– Reference materials for the field engineer
• Sales– Reference materials for the mobile salesman– Latest offers and promotions
• Medical– Doctors, looking up drug dosage and prescriptions
• Financial services– Sales person looking up current annuity rates, interest rates, current regulations
Performance support
• Help learners find what they need, when they need it– At home people are used to almost instant access to information and problem
solving through social networks– The expectation for the same experiences in the workplace is growing
• Contextual relevance and discoverability more important than pixel perfect content– How to videos– Checklists– Infographics– Mini Apps (small performance support tools distributed from the LCMS to
targeted users groups)
Social learning
• Devices will help social learning– User generated content (especially video)– Rating content
• Anytime access to information feeds– Blogs, Twitter, news channels
• Alerts– Notifications when new or updated content is available
Content deign and creation
Content considerations
Responsive web content
• Content that adapts based on the consumer’s browser width– HTML5 + CSS + Javascript– Fluid, block-based layout
• In addition, interchangeable content– High res images on desktop, small images on phone– Interactive graphics on desktop, video talking head on phone– Animation on desktop, image and text on phone
LMS considerations
• File type support– What type of files can the LMS store?
• Discoverability– How easy is it to find the content?– Is the content indexed?– How easy is it to search for and locate relevant content?
• Mobile access– Does the LMS support mobile device access?
• Can people access the LMS from outside the organisation?
Content delivery
Device delivery options
• Direct via the browser– Responsive content– Appropriate media types– Some offline capability
• Apps– Native Apps– HTML(5) Web Apps– Hybrid Apps
Summary
• BYOD is changing the landscape• Today’s technology supports so much more than formal desktop
training• Cross device learning solutions offer huge potential• Key questions:
– How are you building your content today?– Will it be usable tomorrow?– How reusable is your content across devices?– How discoverable is your content?– Does your solution support PC’s tablets and phones?– How are you delivering your content today?
Find out more about CM Group:www.cm-group.co.uk [email protected]+44 (0) 1454 269222