adobe, exacttarget & the guardian
TRANSCRIPT
Optimising Data to Drive Engagement
Agenda:• Introducing Guardian Professional
• Guardian Professional – Marketing Challenge
• Guardian Professional – Today
• Guardian Professional – The Future
• ExactTarget + Adobe Partnership
• Q & A
Todays Speakers
Mark TerryDigital Marketing Manager
Guardian News & Media
Matt BurbidgeRegional Alliance Manager EMEA
ExactTarget
Tola JinaduSenior Solutions Consultant
ExactTarget
Jamie BrightonProduct Marketing Manager EMEA
Adobe
The Guardian & Guardian ProfessionalThe Guardian
• 80m monthly unique users
• 7m registered users
• A “progressive” audience
• Growing mobile audience
• Pushing open journalism
Delivering a seamless offering
for professionals and those
who want to reach and engage
with them.
Active & receptive job seekers
30% ‘actively job-seeking’
37% ‘job receptive’
33% ‘job satisfied’
Chris
Active
Carol
Receptive
Guardian Professional
The Challenge “To enable a deeper level of audience
engagement and increase revenue generation as
the business continues its digital expansion”
Guardian Professional
• Solution Today
Mark Terry
• Digital/Online professional
• Living in London
• Current role: Communications Manager
• Manager Level
• Interests: Marketing, New Media, Social
Media & Digital
Mark visits Guardian home page
and clicks through to Guardian
Media Network
Mark likes the content, decides
to find out more and joins the
Media Network
Mark receives welcome
emails, containing relevant
content based on his profile
Mark receives profile driven
emails from the Media Network
& Guardian Jobs
Mark continues to engage via the
emails and content. A couple of
months later, a jobs catches his eye
and he gets it!
Adobe Marketing Cloud Solutions
• Emerging Solutions: Video, Mobile, Predictive, Campaign Management, Digital Readiness, …
Adobe Target
Adobe Media Optimizer
Adobe SocialAdobe Analytics
Adobe Experience Manager
Adobe® Marketing Cloud
Guardian Professional
• The Future
Mark Terry
• Digital/Online professional
• Living in London
• Current role: Communications Manager
• Manager Level
• Interests: Marketing, New Media, Social
Media & Digital
Adobe Analytics
Mark visits Guardian home page
during lunch and clicks through to
Guardian Digital Media
Mark likes the content, decides
to find out more and joins the
Media Network
Mark Terry,PersonaPersonaPersonaPersona
Persona
Adobe Analytics
Mark receives a really interesting job in
an email, starts to apply but does not
complete the application. Re-targeting
emails are then triggered
Adobe Analytics
Re-market to Lost Conversions
23
Cart Additions
Checkouts
Orders
1,741
82.6%
1,438
9.6%
138
Adobe Analytics
Push the Winner Dynamically on Open
Adobe Target
Get 10% off on all Men’s wear
AGet 10% off on all Men’s wear
Make Offers Relevant Based on Behaviour
Adobe Target
Get 10% off on all Men’s wear
Get 10% off on all Men’s wear
TargetedRecommendations
Interactive Content Drives Engagement
Adobe Experience Manager
Get 10% off on all Men’s wear
Enhanced Product Views
Integrated Email Data Looks Like…
With site conversion data from Adobe
Revenue
Orders
Conversion Rate
Average Order Value, etc.
Email campaign data from partner
Campaign Attributes
Opens
Bounces
Click-through
Site Conversion
Metrics
Email Campaign
Metrics