adopting a citizen and systems focus for walking for all · adopting a citizen and systems focus...
TRANSCRIPT
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Adopting a citizen and systems focus for walking for all
‘From magic bullet to comprehensive and sustained citizen centric solutions’
Jeff French
2019
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Decide which shape best represents
how you operate at work?
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Jeff.french@strategic‐social‐marketing.org
Twitter:Twitter.com/jefffrenchSSM or @jefffrenchSSM
Linkedin: http://uk.linkedin.com/pub/professor‐jeff‐french/14/998/582
Academia.edu: http://vpweb.academia.edu/JeffFrench
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Social Marketing principles can help develop and deliver more efficient and effective programmes aimed at increasing walking.
My Thesis
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ContentPart One (30 Mins)
• The need for more value creation and co‐production to promote social good
• What Social Marketing is and how it can contribute
Part Two (15 mins) • Three opportunities / challenges
1. Beyond the usual suspects building a big coalition 2. From transaction to co‐production of new social norms3. Proactive learning
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The Challenge•21% of daily work journeys had walking as the main mode of transport, a decrease from 24% in 2016
•Use of public transport has shown significant decline in Scotland with 420 million bus journeys in 2012/13 reducing to 380 million in 2017/18
• In 2016, 64% of adults met the Chief Medical Officers’ guidelines for moderate or vigorous physical activity
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Well Done!
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How can we ratchet up impact ?• A body of research exists problematising individualist behavioural approaches
• Focusing only on changing individual behaviour will have limited impact
• Effective interventions need to go beyond ‘individual behaviour change’ to address systems influences (Maller and Strengers, 2015; Spotswood, 2016).
Shove E., Pantzar, M., Watson, M. (2012), The Dynamics of Social Practice: Everyday Life and How it Changes, Sage: London.
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The Power of Social Communication•Awareness•Understanding•Attitude change•Priming• Trust building•Agenda setting• Social Norms•Desire• Emotion and physical association
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Some Posters Leaflets, App’s, TV, Education, Radio &
Social Media (Thanks Alan Tapp and Co)
S.P.L.A.T.E.R.S.
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S.A.P.
Spray And Pray
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Trusted to tell the truth?
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Put your hands up generation LX you are the ‘Charmed Generation’ Typically, people born between
1950 and 1970
You want it how you want it
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Many citizens want to be part of the solution
I do not believe you
I do not trust you
Listen to me
I am in control now
Help me solve the problems
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What Works?
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NICE Evidence and Guidance
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Behavioral and Social Approaches
Campaigns and Informational Approaches
Environmental and Policy Approaches
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Nathan Coley
1. Informed by Evidence 2. Informed by citizen Insight
3. Informed by Science4. Clear objectives
5. Embedded learning systems6. Stakeholders involved
7. Strategic focus and congruent tactics
Effective Policy involves:
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Some Examples
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Place Design
Differences in the design of neighbourhoods
contribute to health disparities, limited access to
parks or safe recreation.
Placemaking can address health disparities and
other positive community outcomes such as
increased social capital, civic engagement,
economic development, and improved safety and
crime reduction.
https://www.pps.org/wp‐content/uploads/2016/12/Healthy‐Places‐PPS.pdf
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Incentives such as free bus travel, subsidised cycle journeys and bikes
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Point of decision prompts
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Community Wide Programmes
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The ‘Slow up’ programme
Switzerland
Social support interventions in community settings
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How do we deliver it?
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Marketing?
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Social Marketing Evidence Review 2019
The 102 citations given in the compilation are organised under the following categories:
1. Generic published peer reviewed papers2. Topic / issue / intervention type specific published
peer reviewed papers3. Generic policy papers and good practice reviews /
guidance documents4. Books, book chapters and websites that include
examples of effective and efficient case studies
Jeff French (Jeff.French@strategic‐social‐marketing.org) and Doug Evans ([email protected])
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What is Marketing?
“Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large”
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Marketing is not about what youthink is valuable
but what the people value
•Different groups will believe and act in different ways, we need segmented interventions
•The need for data, theory and insight about what is valued and what is not
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Walking: The wonder Product•Free / low cost•Easy•Good for you•Good for society•Good for the environment•Good for the economy
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Other potential beliefs•Difficult•Hard•Uncomfortable•Not for people like me•Socially challenging•No time•Boring•Unsafe
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The more elements of value you deliver the bigger the response
Emotional factors often have a bigger impact than functional factors
http://www.bain.com/infographics/EOV‐B2C/
2018.
Research has
identified 30 elements of
customer value across 4 categories
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Robert Lusch
Stephen L. Vargo and Robert F. Lusch, “Service‐Dominant Logic: Continuing the Evolution,”Journal of the Academy of Marketing Science 36(Spring 2008), 1‐10
It’s about the intangible as well as the tangiblevalue that you get
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Evert Gummesson
Value is created through relationships:
1.More profitable / effective
2.More satisfying for companies & customers
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Building relationships and adding value
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https://exploring‐and‐observing‐cities.org/2018/10/24/bicycling‐and‐free‐beer‐in‐bologna‐a‐winning‐combo/
Using incentives and gamification to add value and build relationships in Bologna Italy
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The Six Social Marketing Design Principles
What Social Marketing brings to
the table
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Social Marketing is great Software for: •Selecting•Developing •Applying •Evaluating Programmes focused on influencing social behaviour
European Centre for Disease Control (ECDC) Technical Guide to Social Marketing (2014). French J, Apfel F. http://ecdc.europa.eu/en/publications/Publications/social‐marketing‐guide‐public‐health.pdf
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Social Marketing’s Purpose:
Participatory social transformation not just individual behaviour change
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Marketing has moved from being a tactical function to a strategic function informing what business to be in, how to pursue it and with which partners
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Policy
Strategy
Tactics
Operations
Marketing Informed
and Supported
Not just tactics and operational
delivery
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Concept 1
Explicit Social Goals and Objectives
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The Big Goals• Increase active sustainable travel•Cut CO2 emissions•Improve health•Improve air quality •Build community capacity.
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SMART Measurable Behavioural Objectives
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Concept 2
Citizen Orientation and Focus
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‘VERB, It’s what you do’U.S. Department of Health and Human ServicesCentres for Disease Control and Prevention
•32% decline in the number of sedentary 9 – 10 year olds•Girls demonstrated a 37% decline in sedentary activity •Lower middle households, 25% more physical activity•38% decline in sedentary children from low‐income homeswww.cdc.gov/youthcampaign
Programme to increase physical activity among tweens age 9‐13
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Verb USA•Bedroom screen focused children
•What they value:•Social interaction •Action based fun•Creativity
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Concept 3
Competition / Barrier and Asset
Analysis & Action
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We need more holistic ways of understanding challenges and new systems for crafting solutions
Our Competition is often economic, cultural and environmental
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Competition keeps evolving
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Competition Analysis and Strategy1. Who are they?2. What are they doing?3. How effective are they?4. What are their strengths? 5. What are their weaknesses?6. How can we reduce their
influence?
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Leveraging all assets
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Concept 4
Theory, Insight, Data & Evidence Informed Segmented Strategy
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NOA Model THEORYVlek et al’s NOA Model (1997) Model of individual (consumer) behaviour at centre
Shaped by macro‐level societal factors, Result of behaviour is wellbeing (psych) and environmental quality (env) Feeback loop shows influence of individ on society
NeedsRelations, development, comfort, pleasure, work, health, privacy, money, status, safety,
nature, freedom, leisure time, justice
OpportunitiesAvailability,
advertisement, prices, shops
AbilitiesFinancial, temporal, spatial, cognitive,
physical
Motivation Behavioural Control
Intention
Subjective well-being, environmental quality
Technology Economy Demography Institutions Culture
Behavior
Technology
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Not hard to reach but easy to miss
Strategic Social Marketing
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Continuous Data
Tracking
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Demographic
male
born 1948
British
2nd marriage
affluent
well known family
One size does not fit allSegment interventions
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Segmentation Variables Demographic Geographic
BehaviouralPsychographic
Segmentation Variables
AgeGenderLife stageSexualityIncome
Occupation
Education Religion Race
Generation Nationality
World, region or countryPostcode
City / inhabitants sizeDensity – urban rural
Home typeHome ownership
Climate
Occasions (regular, social) Benefits (quality, service, convenience)
User status (non user, ex user, potential..)
Usage RateReadiness stage
Attitude towards product
Social ClassMotivationsAspirations
LifestyleValues, Beliefs
AttitudesPersonality
Who?
What? Why?
Where?
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The need for fine grained segmentation and strategy
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Concept 5
Value Proposition Delivery
via an Intervention Mix
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More immediateBENEFITS: NOW!
Short term COSTS
Reducing
Longer term BENEFITS
Turning
into
Delivering personal and social good
Creating ValueCreating Value
Creating valued products, services, policy, systems and
behaviour
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Create Citizen Perceived value: Environmental Protection ( Walking as a side benefit) “Plogging“ = jogging & litter
picking #plogging
• Environmentally‐friendly fitness.
• The hashtag #plogging on Instagram delivers great examples of how plogging communities have emerged around the world, including the UK.
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Value Creation through disincentives and detection
Paris Parking fines March 2018
• People paying to park up from 7% to 17%
• New incentivised private company warden scheme with electronic scanners
• Fine up from 17€ to 100 €
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Social Prescribing: Patient Perceived Value and Co-creation
People with social, health, emotional or practical needs are empowered to find solutions which will improve their health and wellbeing e.g.:
Exercise, art and mind workshops, financial advice, music lessons, dance, singing, walking.
Impact ROI £1:10 28% fall in GP visits24% drop in attendance at A&E.
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Don’t!
Reducing value destruction
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LegislateMonitoring
PoliceRules Requirements Enforcement
RegulateIncentives Dis-incentivise,
The 5 Types of intervention
Inform
Educate
Support
Design
Control
Provide serviceAssist Care Support Advice Advocate Nurture
TeachEngage Inspire
Build skills (analytical & practical)Critical consciousness Motivate
Mobilise
Physical environmentProductsTechnology
Systems, Policy, Service
de-CIDES influencing behaviour framework©
CommunicateRemind TriggerMake aware
Advise Highlight Signal
Treat Screen
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Incentive Disincentive
Active Decision
Conscious / Considered
Automatic / Unconscious
Passive Decision
Hug Smack
ShoveNudge
e.g.: A donation for missing a
walking target
e.g.: A reward for hitting a walking target
e.g.: A default walk to school scheme
e.g.: Hypothecated Environmental tax
on car fuel
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Inform
Educate
Support
Design
Control
Hug Nudge Shove Smack
Driven by: Theory, science, evidence, data, insight, and ethical
considerations
Delivered through: Systematic and Systemic
planning
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The Digital Contribution and TrapSocial mediaAppsGeo‐location Predictive profiling Big‐data:
Will solve all our problems.
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Social Value Creation:
Chinese “Step simulator cradle
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The Power of MarketingWho is trying to reach 10000 steps?
The origins of the 10,000‐steps recommendation aren't exactly scientific.
Pedometers sold in Japan in the 1960s were marketed under the name “Manpo‐kei," which translates to "10,000 steps meter
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Concept 6
Critical thinking, reflexivity and ethical practice
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A strategic and holistic view By applying marketing principles, concepts and techniques, utilised at:
• Individual•Microsystem level •Mesosystem level•Exosystem level•Macrosystem level•Chronosystem levels
http://home.snu.edu/~hculbert/points.htm
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Underpinned by:Systemic analysis and systematic
planning
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Summary Part 1
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From passive recipients to Active Co‐creators
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Schwartz S. Basic Human Values: Theory and Application (2006)
Understand What People Valueand use this to
Create Value
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Inform
Educate
Support
Design
Control
Hug Nudge Shove Smack
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The Six Social Marketing Design Principles
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A respectful, democratic and empowering way to work
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Three challenges
I fully recognise the danger of an
Englishman coming north and issuing challenges
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Three opportunities / challenges
1. Beyond the usual suspects, building a bigger coalition
2. Co‐production of social norms
3. Proactive sharing of learning and development
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1. Beyond the usual suspects: building strategic coalitions
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Shared Value:Porter and Kramer landmark 2010 article in the Harvard Business Review.
•Companies must take the lead in bringing business and society back together.
• This new model is not about charity, but rather self‐interested behavior to create economic value by creating social value.
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From Tokenism to Partnerships
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Win/win solution where people are encouraged to exercise more by: ‐ FREE / discounted gym membership ‐ Lower insurance premiums the more they exercise
Prof Jeff French Strategic Social Marketing Ltd
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Cool Biz: Japan1. Business leaders support and modelling.
2. First campaign focused on just removing ties
3. Use digital media and social networking (My cool biz)
4. Celebrate success ( Awards)
5. Work with fashion industry
6. In 2011 Super cool Biz is launched Wear anything e.g.: flip flops T shirts.
7. Work with trendy companies to model the approach
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Need to work together
Public sector
Private sectorNGO/
Foundations Third Sector
Private Sector
NGO Third Sector
Public Sector
NOW FUTURE
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Mental Health +Physical Health+Environmental Impact+Economic Value
Fixing the Disconnects
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Innovation in Government OECD 2017
http://www.oecd.org/gov/innovative‐government/embracing‐innovation‐in‐government.pdf
1. Harnessing the power of citizens’ ideas and the people behind them
2. Building open, transparent and trust‐based relationships with citizens
3. Enable connections and coordinated action across and beyond government
4. Systemic use of data and evidence to inform programme delivery and evaluation
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2 Co‐production of new social norms
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Social Norms
Social relationships and support have a strong and persistent influence on behaviour
We are biologically and socially disposed to copy behaviour of those around us
Mark Earls
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Social attitudes and behaviours do change
over time• Even long held and deeply rooted attitudes and behaviours change
• Its not a smooth continuous positive change
• Change is often not evenly distributed
• Often it’s intergenerational
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•Co-production•Co- design•Co-delivery•Social media marketing•Viral marketing •Permission Marketing•Prosumers•Relationship Marketing•Joint value creation•Etc:
Engage Citizens and Cocreate solutions
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Participatory Service Design
Experience is overtaking product and price as the most important factor in influencing behaviour
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Tell Sell & Control
Relationships
Co‐production
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3. Proactive sharing of learning and development
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Too often, policymakers rely on instinct, or special interests, when deciding how to invest taxes (Our money)
Billy Beane, general manager of the Oakland A’s, transformed baseball by ignoring the scouts and using data
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We need creative flair and risk taking but…..
Experiment and track impact
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Performance Culture
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Three opportunities / challenges
1. Beyond the usual suspects, building a big coalition
2. Co‐production of social norms
3. Proactive sharing of learning and development
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It won’t be easy but we can do it
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Jeff.french@strategic‐social‐marketing.org