adopting devops , stories from the trenches

Growing a devops cultureGrowing a devops cultureStories from the TrenchesStories from the Trenches

Kris Buytaert

@krisbuytaert

Kris BuytaertKris Buytaert● I used to be a Dev,I used to be a Dev,● Then Became an OpThen Became an Op● Chief Trolling Officer and Open Source Chief Trolling Officer and Open Source

Consultant @Consultant @inuits.euinuits.eu● Everything is an effing DNS ProblemEverything is an effing DNS Problem● Building Clouds since before the bookstoreBuilding Clouds since before the bookstore● Some books, some papers, some blogsSome books, some papers, some blogs● Evangelizing devopsEvangelizing devops

What's this Devops thing really about ?What's this Devops thing really about ?

World , 200X-2009World , 200X-2009

Patrick Debois, Gildas Le Nadan, Andrew Clay Shafer, Kris Buytaert, Jezz Patrick Debois, Gildas Le Nadan, Andrew Clay Shafer, Kris Buytaert, Jezz Humble, Lindsay Holmwood, John Willis, Chris Read, Julian Simpson, and Humble, Lindsay Holmwood, John Willis, Chris Read, Julian Simpson, and

lots of others ..lots of others ..

Gent , October 2009Gent , October 2009

Mountain View , June 2010Mountain View , June 2010

5th aniversary last year in Gent5th aniversary last year in Gent

........

devops, a definition:devops, a definition:

● Adopt the new philosophy. We are in a new economic age. Western management Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership must awaken to the challenge, must learn their responsibilities, and take on leadership for change.for change.

● Cease dependence on inspection to achieve quality. Eliminate the need for massive Cease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the first place.inspection by building quality into the product in the first place.

● Improve constantly and forever the system of production and service, to improve Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.quality and productivity, and thus constantly decrease costs.

● Institute training on the job.Institute training on the job.● Institute leadership The aim of supervision should be to help people and machines and Institute leadership The aim of supervision should be to help people and machines and

gadgets do a better job. gadgets do a better job. ● Drive out fear, so that everyone may work effectively for the company. Drive out fear, so that everyone may work effectively for the company. ● Break down barriers between departments. People in research, design, sales, and Break down barriers between departments. People in research, design, sales, and

production must work as a team, in order to foresee problems of production and production must work as a team, in order to foresee problems of production and usage that may be encountered with the product or service.usage that may be encountered with the product or service.

● Eliminate slogans, exhortations, and targets for the work force asking for zero defects Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.thus lie beyond the power of the work force.

•Eliminate management by objective. Eliminate management by numbers and numerical Eliminate management by objective. Eliminate management by numbers and numerical goals. Instead substitute with leadership.goals. Instead substitute with leadership.•Remove barriers that rob the hourly worker of his right to pride of workmanship. The Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.responsibility of supervisors must be changed from sheer numbers to quality.•Remove barriers that rob people in management and in engineering of their right to pride Remove barriers that rob people in management and in engineering of their right to pride of workmanship. of workmanship. ● Institute a vigorous program of education and self-improvement.Institute a vigorous program of education and self-improvement.● Put everybody in the company to work to accomplish the transformation. The Put everybody in the company to work to accomplish the transformation. The

transformation is everybody's job.transformation is everybody's job.

William Edwards William Edwards Deming Deming

1986, Out of the Crisis. 1986, Out of the Crisis.

http://en.wikipedia.org/wiki/W._Edwards_Deminghttp://en.wikipedia.org/wiki/W._Edwards_Deming

#devops=~C(L)AMS#devops=~C(L)AMS● CultureCulture

● (Lean)(Lean)

● AutomationAutomation

● Monitoring and MeasurementMonitoring and Measurement

● SharingSharing

Damon Edwards and John WillisDamon Edwards and John Willis

Gene KimGene Kim

Devs vs OpsDevs vs Ops

HistoricallyDifferent GoalsHistoricallyDifferent Goals

DevelopmentDevelopment

● New releasesNew releases

● New FeaturesNew Features

● New platformsNew platforms

● New architecturesNew architectures

● Functional ReqFunctional Req

OperationsOperations

● Stable PlatformStable Platform

● No DowntimeNo Downtime

● Scalable PlatformScalable Platform

● Non Functional ReqNon Functional Req

Whats in it for you ?Whats in it for you ?● Faster time to marketFaster time to market

• Features go live in hours vs yearsFeatures go live in hours vs years

● In a more safe (Secure)In a more safe (Secure)

● Reliable fashionReliable fashion

• Fully automatedFully automated

● More happy More happy {customers,developers,ops,managers,investors}{customers,developers,ops,managers,investors}

Who wants devops ?Who wants devops ?

● Grassroot, engineersGrassroot, engineers

• Because they feel the pain and want to Because they feel the pain and want to improveimprove

● C-level management C-level management

● VendorsVendors




• Because they see the problems and need to Because they see the problems and need to improveimprove

● VendorsVendors




• Buzzword BingoBuzzword Bingo

● VendorsVendors




● Traditional VendorsTraditional Vendors

• Because they want sell same old stuff with a Because they want sell same old stuff with a new tag, that won't help you.new tag, that won't help you.

Why do you want ?Why do you want ?● Broken culture #needsfixingBroken culture #needsfixing

● Business pressure, Business pressure,

• SlowSlow

• Low quality releasesLow quality releases

● Unmanageable infrastructureUnmanageable infrastructure

● Too fast growthToo fast growth

Change Management & Change Management & ResistanceResistance

● 20 – 60 – 2020 – 60 – 20

● 20% Early adopters , find your peers20% Early adopters , find your peers

● 60% Will wait , but adopt slowly60% Will wait , but adopt slowly

● 20% 20%

Your goals ?Your goals ?● Have you even set goals ?Have you even set goals ?

● CD vs CD ?CD vs CD ?

● Is your infra in place ? Is your infra in place ?

● Is your team ready ? Is your team ready ?

Analyze ThisAnalyze This● What are devs nagging aboutWhat are devs nagging about

• Slow builds ? Slow builds ?

• No enviroments ?No enviroments ?

● What are ops nagging aboutWhat are ops nagging about

• Bad artefacts ?Bad artefacts ?

• No logs ?No logs ?

● What is mgmt nagging about What is mgmt nagging about

• Quality / Feedback ?Quality / Feedback ?

SpoilerSpoiler

Your real problem is most probably not technicalYour real problem is most probably not technical

Are you speaking the same Are you speaking the same language ?language ?

Agile ?Agile ?● Waterfall Waterfall

● Watermill Watermill

● ScrumScrum

● KanbanKanban

Do not call it a Do not call it a #devopsteam #devopsteam

● It's not a job title.It's not a job title.

● Ops isn't actually opsOps isn't actually ops

● It's not the team in charge of deliveryIt's not the team in charge of delivery

● Yet another silo between devs and opsYet another silo between devs and ops

Crossfunctional TeamCrossfunctional Team● Build a project team with skills from all overBuild a project team with skills from all over

• DevelopmentDevelopment

• Continuous Integration Continuous Integration

• TestingTesting

• Infrastructure (HA/ Scale/ Performance)Infrastructure (HA/ Scale/ Performance)

• DeploymentDeployment

• MeasurementMeasurement

● Seat them together !Seat them together !

● Goal = Help the businessGoal = Help the business

Enable CommunicationEnable Communication

Different CommunicationDifferent Communication● The BackChannelThe BackChannel

● PoliticsPolitics

● Who's in Charge ?Who's in Charge ?

Start “Hiring”Start “Hiring”● Internally / ExternallyInternally / Externally

● Get experience on boardGet experience on board

● Get BuyIn inside the teamGet BuyIn inside the team

● Don't hesitate to also Fire !Don't hesitate to also Fire !

Build TrustBuild Trust● ExperimentExperiment

• DevDev

• TestTest

● ProdProd

● Automate all the Automate all the thingsthings

● Measure successMeasure success

● Measure FailureMeasure Failure

Your machines as CattleYour machines as Cattle

Treat your people as petsTreat your people as pets

Stop playing theatreStop playing theatre● Security TheatreSecurity Theatre

● Procedure Theatre Procedure Theatre

BondBond● Internal DevopsdaysInternal Devopsdays

● Internal Open Source Days Internal Open Source Days

● Hack DaysHack Days

● Teach a collegue daysTeach a collegue days

● Ramdon Lunch meetupsRamdon Lunch meetups

● Eat CakeEat Cake

● Both inside and outside the officeBoth inside and outside the office

Myths ?Myths ?● You can only change small orgsYou can only change small orgs

● You can't change a large organisationYou can't change a large organisation

It dependsIt depends

It's about the tools !It's about the tools !

• The wrong tools will block youThe wrong tools will block you

• The right tools will enhance your cultureThe right tools will enhance your culture

● It's not about the toolsIt's not about the tools

Culture, Culture,

Automation,Automation,Measurement,Measurement,

SharingSharing

devops (<)> continuous delilvery devops (<)> continuous delilvery

How many times a day ?How many times a day ?● 10 @ Flickr10 @ Flickr

● Deployments used to be painDeployments used to be pain

● Nobody dared to deploy a siteNobody dared to deploy a site

● Practice makes perfectPractice makes perfect

● Knowing you can vs constantly doing it Knowing you can vs constantly doing it

" Our job as engineers (and ops, dev-ops, QA, " Our job as engineers (and ops, dev-ops, QA, support, everyone in the company actually) is to support, everyone in the company actually) is to enable the business goals. We strongly feel that enable the business goals. We strongly feel that in order to do that you must have in order to do that you must have the ability to the ability to deploy code quickly and safelydeploy code quickly and safely. Even if the . Even if the business goals are to deploy strongly QA’d code business goals are to deploy strongly QA’d code once a month at 3am (it’s not for us, we push all once a month at 3am (it’s not for us, we push all the time), having a reliable and easy deployment the time), having a reliable and easy deployment should be should be non-negotiablenon-negotiable." ."

Etsy Blog upon releasing DeployinatorEtsy Blog upon releasing Deployinator

http://codeascraft.etsy.com/2010/05/20/quantum-of-deployment/http://codeascraft.etsy.com/2010/05/20/quantum-of-deployment/

Culture, Culture,

Automation,Automation,

Measurement :Measurement :

measure all the thingsmeasure all the thingsSharingSharing

Culture, Culture,

Automation, Automation,

Measurement,Measurement,

SharingSharing

DashboardsDashboards

Visualize Business MetricsVisualize Business Metrics● $revenue$revenue

● #sales#sales

● signups signups

● conversionsconversions

● Api callsApi calls

● Application useApplication use

SharingSharing● Open Space Open Space

● Open SourceOpen Source

● GithubGithub

● Talk about ExperiencesTalk about Experiences

● Publish the codePublish the code

Don't get Locked In !Don't get Locked In !

FoodFood

Devops is like securityDevops is like security

It's not a product that you can buy It's not a product that you can buy

It's a lifestyle It's a lifestyle

It's a continuous improvement processIt's a continuous improvement process

ContactContactKris Buytaert kris. [email protected] Buytaert kris. [email protected]

Further ReadingFurther Reading@krisbuytaert @krisbuytaert http://www.krisbuytaert.be/blog/http://www.krisbuytaert.be/blog/http://www.inuits.eu/http://www.inuits.eu/

InuitsInuits

Heidestraat 257 Heidestraat 257 2070 Zwijndrecht 2070 Zwijndrecht BelgiumBelgium891.514.231891.514.231

+32 475 961221+32 475 961221

http://www.krisbuytaert.be/blog/

adopting devops , stories from the trenches

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