adp rethink global hcm 2015: driving innovation, expertise and insight
TRANSCRIPT
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Driving Insight, Expertise and Innovation Stuart Sackman
Corporate VP & General Manager,
ADP Multinational Services
© Copyright 2015 ADP, LLC.
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Agenda
• Challenges you are facing
• Investments in insight, expertise and innovation
• Sneak peek into the future
© Copyright 2015 ADP, LLC.
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For 25 Years, HR has Heard: “It’s time to be more strategic”
© Copyright 2015 ADP, LLC.
1990
2009
2011
1999
2005
2015
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Rising Expectations: More Value at a Lower Cost
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CE O s NE E D HR TO H E L P D R I V E …
Shareholder Value
Innovation
Sales Growth
Service Excellence
E X P E RT I S E NO W R E Q U I R E D I N …
Analytics
Operations
Employment Branding
Workforce Planning
I NS I G HT S A RE I M PA C T E D B Y …
Disconnected systems
Global compliance challenges
Lack of quality talent info
ALL ON A GLOBAL BASIS
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So…How Do You Elevate Your Impact?
© Copyright 2015 ADP, LLC.
Technology is Not Enough.
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We Have Navigated Your Challenges Before
© Copyright 2015 ADP, LLC.
50 Million
Employees
100+ countries
66 Years
V I RT U A L LY E V E RY I N D U S T RY, E V E RY S I Z E A N D E V E RY C O R N E R O F T H E G L O B E
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Expanding Managed Services
• Reconciliation
• Proactive data auditing
• Process review
• Enhanced client collaboration
© Copyright 2015 ADP, LLC.
ADP Prague Service Center
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Compliance: Software Versus Service
• Many software vendors will help “configure” your way toward compliance
• ADP goes beyond this today
• Adding Global Compliance Center of Excellence
© Copyright 2015 ADP, LLC.
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Investing in Global Recruiting (RPO) Expertise
© Copyright 2015 ADP, LLC.
Who you hire and how you handle
them has a critical impact on your
organization’s well-being
• Expanded Recruitment Process Outsourcing (RPO) services to EMEA and LATAM
• Service Centers in Argentina, Czech Republic, UK, India and the Philippines
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Elevating the Service Experience
• Strategic Client Partners
• Peer to Peer Connections “The Bridge”
• Improving back end infrastructure
© Copyright 2015 ADP, LLC.
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GlobalView HCM: SuccessFactors Partnership
• Elevating talent management solution with ADP’s proven service and expertise
• Delivers one integrated global HCM solution beyond technology alone
• Improves your ability to strategically address talent management challenges
• New joint clients in financial services, retail, tech sector and media
© Copyright 2015 ADP, LLC.
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Driving Insight, Expertise and Innovation Anna Carsen VP, Product Management, ADP
12 © Copyright 2015 ADP, LLC.
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The Importance of Innovation
13 © Copyright 2015 ADP, LLC.
“36% [of CEOs] believe product and
service innovation offers their main
opportunity for growth this year.” -- PWC’s 17th Annual Global CEO Survey
36%
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PIONEERING the
“CLOUD”
First payroll
Internet upload
TRENDING…
© Copyright 2015 ADP, LLC.
2000
2012
2013
2006
2009
2014 1998
INNOVATION IN TECHNOLOGY, SERVICE AND OPERATIONS
HARNESSING
BIG DATA
National
Employment
Report Introduced
GOING GLOBAL:
First Multi-country
Payroll Offering
GOING MOBILE
Users manage
Payroll Anytime,
Anywhere
OPENING APIs
ADP Marketplace
Debuts
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Innovation at Scale
Goals for ADP’s Innovation Labs
• Create a design-driven culture
• Define a repeatable, scalable design process
• Design a new User Experience
• Deliver first product within a year
15 © Copyright 2015 ADP, LLC.
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We are here, in the heart of silicon alley… and we’re in good company.
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Sourcing and Securing Talent
Multiple
Interviews with
Stakeholders
Group
Calibration
Offer
Decisions
Finance
Approvals
Offer
Presentations
TUESDAY
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8000+ candidates approached
1200+ phone interviews
The Who
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Update Section Header
410 CANDIDATES INTERVIEWED.
27 Interview Days
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Update Section Header
110 OFFERS. 100 ACCEPTANCES.
27 Interview Days
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Agencies / Consultancies
Large Companies
Where is Everyone From?
Dot Coms / Technology
Media
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consumer grade + intuitive + visual + engaging UX/UI
Surface what
matters, sooner Visuals > Text Progressive
Disclosure Repetition Is
Bad Bad
Content Becomes
Navigation
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Private and Confidential
Analytics: High Demand. Limited Insights
Only 15% of senior business leaders have changed a business
decision in response to HR analytics over the past year* 15%
86% 86% of companies do not have any analytics capabilities
in HR**
*Source: CHRO Quarterly First Quarter 2015
**Source: Deloitte 2014 Human Capital trends Survey
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Private and Confidential
Analytics: From Reporting to Answering Questions
• Where are our most successful
employees found?
• Are our ratings calibrated properly
across the organization?
• What key positions do not have
successors?
• What is “normal” for my peer
organizations?
• Are we compensating the right
people properly?
• Are we measuring the right
performance metrics?
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26 © Copyright 2015 ADP, LLC.
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28 © Copyright 2015 ADP, LLC.
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29 © Copyright 2015 ADP, LLC.
This one cuts off at the bottom and is a bit
Grainy. Can you reshoot optimized for 16x9?
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Announcing ADP Marketplace
• Extend the value of your HCM investments
• Gain more value from your workforce data
30 © Copyright 2015 ADP, LLC.
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Viral Global Innovation
• Lab has been catalyst for organic
change
• Launching Codefest projects to
foster ideation across teams, BUs
and continents
• Employees are empowered and
engaged
31 © Copyright 2015 ADP, LLC.
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#adphcm