adult community learning training for...

Adult Community Learning

Training for business

Adult Community Learning – Training for Business2

Contents

Introduction 3

Vocational Qualifications 4–5

Apprenticeships 6–7

Food Safety and Healthier Foods 8–9

Health and Safety 10

First Aid 11

English, Maths and ESOL 12

Languages, IT and Business Skills 12

Management, Accounting, Preparing for Redundancy 13

Other Programmes 14

Testimonials 15

The timing and duration of all our training programmes can be negotiated to meet your needs and if the training you are looking for is not listed then please contact us as we may be able to organise a bespoke programme for you.

Disclaimer –every attempt has been made to ensure that the information contained in this document is correct at the time of going to press, however Essex County Council accepts no responsibility for any errors or omissions.

3Adult Community Learning – Training for Business

IntroductionAdult Community Learning, Essex is an award winning training provider offering an innovative, high quality service for businesses and organisations across Essex.

In order to stay ahead in today’s competitive market, there is a need to have a skilled, qualified workforce. We are able to assist businesses and organisations in developing the skills and knowledge of their employees.

We design and deliver a wide range of training programmes including accredited and non accredited courses and Apprenticeship frameworks. We pride ourselves in offering a customer focused, reliable and flexible service – in short we are a training provider you can trust.

The timing and duration of our training programmes may be negotiated to meet your needs. If the subject or course you are looking for is not listed in this brochure, please contact us as we are able to organise bespoke programmes that meet your specific business requirements.

Training can be delivered from one of our own centres, which are located across the County or in-house at your own premises (subject to sufficient numbers).

You can also visit our website for up to date information as we continue to update and add new training programmes to the portfolio. www.essex.gov.uk/adultlearning

In November 2009 Essex County Council (ECC) achieved, for the second time, the prestigious matrix Excellence award. This is in recognition of the high standard of information, advice and guidance we provide to customers across the county. ECC is the only authority in the UK to receive this award twice.

In March 2010 ECC was awarded Beacon status by the Learning and Skills Improvement Service (LSIS) in recognition of our outstanding service and professionalism. This prestigious award puts ECC in the top 8% of providers, from private training establishments to further education colleges.

We look forward to welcoming you and your organisation on one of our programmes very soon.

In today’s economic climate, it is vital that staff are trained and have the appropriate skills to perform effectively in the workplace.

What is the mode of delivery?Candidates will attend training sessions for the knowledge based parts of their qualifications. In addition, assessors will visit candidates in the workplace to assess their practical skills and application of knowledge.

Business and Administration (QCF NVQ Levels 2, 3 and 4) Aimed at those who are working in an administrative, business or office work role, helping organisations to function efficiently. The level taken is dependent on a candidate’s job role within the organisation. In addition to several mandatory units, candidates will also complete optional units relevant to their job roles.

Customer Service (QCF NVQ at Levels 2 and 3)Level 2 is suitable for anyone dealing with internal or external customers. Candidates will benefit from gaining knowledge and understanding of dealing with routine and more difficult customers, becoming more confident in their use of language and of the processes designed to make their role effective. Level 3 candidates will have significant responsibility for the delivery of the customer service and will be in a position to suggest and lead the implementation of improvements.

Team Leading and Management (ILM)The ILM Level 2 NVQ Certificate in Team Leading is for team leaders who have some personal autonomy and responsibility, and who collaborate with others to deliver work. ILM Level 3 NVQ Certificate in Management is for first line managers with a range of responsibilities including allocating work to others, achieving specific results, managing financial and physical resources and some degree of decision making.

ILM Level 5 NVQ Diploma in Management is for middle managers with a wide span of control and accountability for performance, in particular those with responsibility for determining resource allocation and operational methods in their department or organisation. ILM Level 7 NVQ Diploma in Management has been designed for senior managers with a high degree of autonomy for deploying resources and achieving strategic goals. The qualification allows learners to develop their strategic management skills, providing leadership and coaching to other managers whilst also focusing on organisational performance and strategy.

Bespoke programmesSingle ILM Units on a range of management topics are available upon request. These units are accredited, count towards a full Certificate or Diploma and could be delivered in your workplace (subject to numbers). Topics could include problem solving, change management, objective setting and achievement, creativity and innovation in the workplace, team building, motivation, communication, critical thinking and becoming an effective leader. Other topics are available.

Vocational Qualifications

4 Adult Community Learning – Training for Business

Diplomas in Health and Social Care (QCF Levels 2 and 3)Suitable for candidates who are employed in a health and social care setting. Candidates will develop a solid understanding of how to work and communicate in any health and social care setting. The three different pathways: Generic, Dementia or Adults with Learning Disabilities, enable the candidate to tailor the qualification to suit their own individual role, care setting and the needs of their employer. Level 3 candidates will be in a supervisory role.

Level 5 Diploma in Leadership for Health and Social Care (Adults) QCFThis qualification is suitable for candidates who are managers or deputies in a health and social care setting.

Children and Young People’s workforce (QCF Certificate at Level 2 and QCF Diploma at Level 3)Suitable for those who are currently working with children and young people such as Early Years Practitioners, Residential Care Workers, Foster Carers, Childminders, Nursery Nurses and Youth and Community Workers. Topics such as communication, personal development, equality and inclusion, child development, safeguarding, health and safety, positive behaviour and relationships and working together are covered by the mandatory units. The level taken and optional units will depend on the work role of the candidate.

TAQA – Training, Assessment, Quality Assurance (Assessor and Verifier qualifications)TAQA units provide people who carry out assessment and internal quality assurance roles in their organisation with the opportunity to develop and improve their practice as well as achieving a professional qualification for their roles. The qualifications consist of a mix of units - some competence-based and some knowledge-based units.

Advice and Guidance (QCF)Offered at Levels 3 and 4, these qualifications are for those working in advice and guidance settings. Covers communication and interactions to support clients in preparing and completing their chosen actions; the knowledge required to work with legislative and procedural frameworks; working with other services through negotiation, liaison and referral; understanding and promoting careers education guidance within organisations and enabling clients learning through group work, demonstration and instruction.

Supporting Teaching and Learning in Schools (QCF)A range of qualifications designed for those currently working in primary, secondary or special schools supporting the teaching and learning of children, for example, learning support assistants, teaching assistants, cover supervisors, midday staff and learning resource staff. Mandatory units include child development, communication, equality and diversity, safeguarding, relationships with children, health and safety and positive behaviour. Optional units reflect different job roles.


Apprenticeships are vocational learning programmes delivered in the workplace to young people and adults. Apprenticeship frameworks include a combination of classroom and work-based activities. The standard framework will usually include:

• A credit based Vocational Certificate or Diploma (QCF)

• Technical certificate

• Key Skills/Functional Skills in Numeracy, Literacy and ICT

• Personal Learning and Thinking

• Employment Rights and Responsibilities

Apprenticeships are currently being offered at Intermediate (Level 2), Advanced (Level 3) and in some sectors at the Higher Level (Level 4 and above). Frameworks vary and the Vocational Training Centre will be able to provide more specific details. All Apprenticeship frameworks comply with Sector Skills requirements.

Apprentices will attend training sessions for the knowledge based parts of the framework. In addition, assessors will visit apprentices in the workplace to assess their practical skills and how they are applying their knowledge. Some elements of the framework may have formal assessments.

What are the benefits of having an Apprentice?Apprenticeships ensure that your workforce is developed and trained in line with your current and future business needs.

How do you recruit a new Apprentice?All new Apprenticeship vacancies are advertised through Apprenticeship Vacancy Matching Service (VMS). The Vocational Training Centre is able to support the recruitment process on behalf of the employer. All Apprentices must have a contract of employment, job description, be paid at least the minimum Apprenticeship wage and be supported in the workplace to achieve the full framework. The Vocational Training Centre staff monitor progress and ensure learners are supported throughout their programme. 16-18 year old Apprentices must be fully supervised in the workplace.

What are Apprenticeships?


How do you train an existing employee through the Apprenticeship Scheme?Existing employees may apply to do an Apprenticeship using the Vocational Training Centre application process. The Vocational Training Centre will work in close partnership with employers and employees to determine the most suitable programme.

What does it cost?If the apprentice is aged 16 – 18, the government is committed to fully funding the training costs. For Apprentices who are aged 19 and over, there is some government funding. Employers are also expected to make a contribution towards the training costs. These costs are available on request.

What Apprenticeships are available?Health and Social Care

Business and Administration

Customer Service

Children and Young People’s Workforce

Team Leading and Management

Supporting Teaching and Learning in Schools



Food Safety, CIEH Level 1 The CIEH Level 1 award in food safety is run as half-day programme, suitable for a variety of candidates, including new employees with minimal or no prior food safety knowledge, employees handling low-risk or wrapped food or those who work front of house such as waiting or check out staff, as well as back of house such as kitchen porters or warehouse staff.

The level 1 awards are sector specific and the training programme has been developed to allow courses to be tailored to meet the needs of staff working in catering, manufacturing or retail environments. Food Safety, CIEH Level 2Reflecting sector-specific needs those food safety qualifications are required to address new National Occupational Standards. In line with this demand, the CIEH Level 2 awards in safety have been designed to address the food safety and hygiene needs of the catering, manufacturing and retail sectors.

The Level 2 awards are run as a one day training programme and are designed for anyone working in a catering, manufacturing or retailing setting where food is prepared, cooked and handled.

Food Safety CIEH Level 2 Refresher All candidates who have taken the CIEH Level 2 Awards in food safety are recommended to take a refresher course three years after completion. This will refresh the knowledge of food safety in the work environment and encourage best practice within the workplace. The programme is delivered over a half day. Food Safety, CIEH Level 3 Award in Supervising Food Safety in CateringDesigned for managers and supervisors in medium and large manufacturing or catering businesses. The programme is delivered over three to four days dependant on time available.

Changes in legislation effective from January 2006 have placed greater onus and accountability on anyone in the food business with supervisory responsibility. It is therefore vital they are equipped with both the knowledge and confidence to do their job effectively.

Food Safety and Healthier Foods


Food Safety CIEH Level 3 Award in HACCP for Food ManufacturingThis qualification enables business owners and managers in the food manufacturing sector to develop a food safety management system.

The Level 3 Award in HACCP for food manufacturing is a one-day training programme designed to ensure candidates develop the requisite knowledge and practical skills to implicate a HACCP plan in their workplace. Candidates will be assessed by an assignment that requires the development of a HACCP plan.

CIEH Level 2 Award in Healthier Food and Special Diets The CIEH has launched the CIEH Level 2 Award in Healthier Food and Special Diets, an accredited nutrition qualification in light of increased public interest in this area. Consumers have become increasingly aware of the effects of a poor diet and businesses are keen to understand the links between diet and health to meet changing public demands.

The training provision is particularly relevant to those working in the education and care sectors.

CIEH Level 2 Award in Health and Safety in Health and Social CareThis award provides employees with an introduction to hygiene hazards and how to control them.

In the UK over a million people are employed as carers and millions more provide informal care and support for relatives and friends. The Department of Health has drawn up a code of practice acknowledging that everyone involved in care provision needs training to tackle the risk of Health Care Acquired Infection (HCAI).

This new CIEH qualification is designed as an introduction to hygiene and health and safety and ensures that vulnerable people are not exposed to unnecessary risks. It will help everyone, including those in the private and voluntary healthcare sectors, to play their part in maintaining a clean and safe environment.

Training is delivered over one day.

CIEH Level 2 Award in Hygiene in Health and Social CareIf only the CIEH Level 2 award in hygiene in health and social care is required this award can be done separately over half a day. It provides an introduction to hygiene and hygiene hazards, personal hygiene and appropriate cleaning methods.

Health and Safety in the Workplace, CIEH Level 1This ground breaking qualification is set to change the way companies consider health and safety.

This half day qualification acts as a punchy outline of the basics of health and safety that will protect both the candidate and their fellow workers in all areas of employment.

Health and Safety in the Workplace CIEH Level 2 The CIEH Level 2 award in health and safety in the workplace can be tailored to business and individual needs to make the learning experience relevant and fit for purpose. This qualification is delivered over one day.

The qualification covers the following topics: Legislation, Health, Safety, The workplace and workplace equipment, Risk Assessment, Manual Handling, Hazardous Substances, Ergonomics and Workstation Design, Transport and Vehicles, Noise and Vibration.

CIEH Level 2 Award in Manual Handling-Principles and PracticesSuitable for everyone who needs to develop a general understanding and awareness of handling and who has to carry any manual handling activities at work. It covers the theory, legal requirements and practical techniques of manual handling.

CIEH Level 2 Award in Principles of Manual Handling For those who do not need the practical element of the previous programme. It enables employees to contribute to the development of safer manual handling methods and tasks. Training is delivered over half a day.

IOSH Managing SafelyA four day health and safety programme suitable for managers and supervisors in any sector and organisation. It supports managers in understanding the steps they need to take to manage health and safety for employees. It covers assessing and controlling risks, understanding your responsibilities, identifying hazards, investigating accidents and incidents, measuring performance and protecting the environment.

Health and Safety


Emergency First Aid at Work This is a Health and Safety Executive (HSE) approved programme for those wishing to undertake training to qualify them to act as a first aider in a work environment where there is no requirement for the first aid at work training and certification.

Training is a minimum of 6 hours exclusive of breaks and is usually over in one day. The emergency first aid at work certificate is valid for three years on successful completion of the programme. 100% attendance is required to achieve certification.

First Aid at WorkThis is an 18 hour Health and Safety Executive (HSE) approved programme and is a requirement for those who are designated as a first aider in a work environment that requires more than an emergency first aid at work certificate. The first aid at work certificate is valid for three years on successful completion of the programme training is delivered over three days. There will be ongoing, informal tutor assessment and practical skills test at the end of the course. 100% attendance is required to achieve certification.

First Aid at Work Re-QualificationThis is a 12 hour Health and Safety Executive (HSE) approved course for first aiders whose current first aid at work qualification is due for renewal. First aiders whose first aid at work certificate is already out of date must attend a full first aid at work programme. There will be ongoing, informal tutor assessment and a practical skills test at the end of the course. 100% attendance is required to achieve certification.

Paediatric First AidSuitable for anyone caring for or working with children. This programme meets Sure Start and OFSTED requirements for first aiders in an early years setting e.g. nursery nurses; crèche workers; childminders; pre-school workers; teaching assistants; teachers; after school carers and others.

The programme is recognised for the purpose of registration as an early years professional.

The paediatric first aid certificate is valid for three years on successful completion of the programme and is delivered over two training days. 100% attendance is required to achieve certification.

First Aid


Skills for life – English, Maths and ESOL (English for the speakers of other languages)Businesses today need their employees to be confident in their English and maths skills. The training programmes we can offer can be tailored to individual contexts, e.g. improving spelling, working on sector specific language, writing activities tailored to business needs. Maths tasks requiring company specific calculations can be worked into the lessons.

LanguagesBeing able to communicate with clients in their own language will undoubtedly give you an edge over competitors. We can offer tailor made language programmes at a variety of levels from beginners upwards particularly focusing on language needed for business. Our range of languages includes all modern European Languages, Arabic, Chinese and Japanese. We also offer training in British Sign Language, Makaton and in deaf awareness and lip reading.

Information technology and business skills We offer training programmes at introductory, intermediate and more advanced levels tailored to your needs which enable you to meet you business objectives and maximise your employees’ skills in:

Microsoft Windows XP or 7 and Office 2003 and 2007Develop the skills of your staff in any or all of the following applications:

• Word processing

• Spreadsheets

• Presentations

• Databases

• Web Design

European Computer Driving Licence (ECDL) ExtraDesigned for those with some experience of using computers, the programme covers increasing productivity using IT, word processing, file management, spreadsheets, graphs and presentations.

Training to support your Business


ILM Award in Team Leading A short, taught programme designed to improve the effectiveness of team leaders in your business.

Accounts and accountingA range of accounting qualifications are available, from introductory level 1 programmes through to qualifications offered by the Associations of Accounting Technicians (AAT) at foundation, intermediate and technician level. In addition there are short programmes designed to maximise the effective use of SAGE in VAT, depreciation, payroll and many other business uses.

Personal Development We can offer a range of personal development programmes covering a variety of areas including assertiveness, building confidence, decision making, problem solving, team building, managing meetings, time management and public speaking.

Preparing for redundancy/ retirementOur specialists will provide information and guidance on finance, fitness and health, hobbies and social relationships. The programme will enable attendees to consider the future of redundancy or retirement in a practical and realistic way.

Complementary Therapies for Stress ManagementExplore some simple techniques of massage, reflexology and aromatherapy to ease stress at work.



A Level and GCSE Access to Higher Education

Accountancy Arts and Crafts

Beauty and hair Business Studies

Complementary therapies Counselling

Courses for people with learning disabilities DIY

Early Years English

Family Learning Healthy Living – Fitness

Healthy Living – Food Home and Garden

Humanities Information Technology

Languages and Communications Mathematics

Personal Development Working in Schools and Adult Teaching

and more…

We offer courses at different levels and at various times of the day to fit in with your learning aims and lifestyle.

Please visit the course search part of our website for up to date information as we continue to update and add new courses. www.essex.gov.uk/adultlearning

If you do not currently have a full Level 2 or 3 qualification you may be eligible for a free (fully funded) accredited course. Please contact us on 0845 603 7635 for more information.

You can also follow us on Facebook – www.facebook.com/ACLEssex

Other programmesIn addition to the business focussed training programmes highlighted in this document Adult Community Learning also design and deliver a varied range of interesting courses aimed primarily at individuals to enable them to:

• improve their skill levels

• enhance their job prospects

• take up a new interest

• meet new people

• enjoy a healthier lifestyle

Subjects currently on offer include;


TestimonialsAdult Community Learning recently delivered the CIEH Level 2 Health and Safety in the Workplace training course at one of our offices. The price was competitive, the arrangements excellent, and the course content well delivered. All candidates passed the subsequent test and complimentary feedback was received.

East Herts Council

Adult Community Learning has always offered an excellent service and a varied training programme and are very accommodating when arranging training courses. They have a flexible approach and will provide courses either at their premises or at one of our locations if this has been more suitable for us. They will also tailor the courses so that the candidates can understand the training in the context of the work they carry out. Their charges are very reasonable and set at a competitive rate.

Nigel Delbarre and Lisa BoultonHarlow District Council

The Harwich Centre Pre-school staff members were delivered paediatric first aid training by Adult Community Learning in October 2010. The training was presented well by its tutors and delivered in a manner that was clearly understood through practical participation and visual learning.

Carole MorganHarwich Centre Pre-School

We would gladly provide a reference for Essex County Council as a Training Provider. We felt that the administration leading up to the course was good and we were kept informed as the course drew closer. The actual course itself was well prepared, the tutor arrived in good time and the participants felt that the course had been presented well to them; this was borne out by the fact that all members of the Team passed the external Assessment. We would not hesitate to commend Essex as a Training Provider to you, and hope that this reference will serve as an assurance to that fact.

Bursar and Headteacher St Osyth CE Primary School

I am please to endorse Harlow Adult Community College for the submission tendering opportunity. We have worked in Partnership with the College to deliver accredited training to vulnerable women. The training provided the women opportunities to finding employment on our Employability Training Program.

During this time the service we received was exceptional, in terms of engagement, administrative support, quality standards and risk assessments. The completion rates were exceptionally high in comparison to similar schemes in the region that we delivered. The college was also very empathetic and accommodating to the needs of our clients and offered training that was flexible thus ensuring the inclusion of all our clients.

Olivia Campbell(Training & Development Manager)Safer Places Harlow

CDS

6410

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This booklet is issued byEssex County Council Adult Community LearningYou can contact us in the following ways:

By post:Adult Community Learning, PO Box 47, County Hall, Chelmsford, Essex CM2 6WN

By telephone:01376 534775

By fax:01376 534799

By email:[email protected]

Visit our website:www.essex.gov.uk/adultlearning

The information contained in this document can be translated, and/ or made available in alternative formats, on request.

Published November 2011

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